WELCOME TO GLEN!
ORIENTATION PRESENTATION
RTO-41380 | CRICOS-03632K| www.glen.edu.au | [email protected] Line-03 865239990|Mob-0452044536 (In emergency only/after Hours)
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Main Campus: Level 12 &
14/190 Queen St, Melbourne
VIC 3000
Melbourne, Victoria
glen.edu.au
(03) 8652 3990
Other delivery Locations: • 1 Yarra Blvd BURNLEY VIC 3121
VIC
• 178-180 Victoria St RICHMOND VIC
• 74 Islington St COLLINGWOOD VIC
3066
We acknowledge the Traditional Owners of the land on which we are meeting.
We pay our respects to Aboriginal Elders, past and present.
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• Phillip Lilley– CEO
• Satya Indukuri –RTO Manager
• Myrto Aretakis-Training Manager
• Dipti Bhatt – Administration Manager
• Briony Bloxsom-ELICOS Academic Manager
• Marika Lambert-Student Welfare &Front Office Coordinator
(Reception & Fee Collections)
• General enquiries: [email protected]
• Welfare related issues, Student Support Issues :[email protected]
• For emergency contacts and after hours: Land Line-03 865239990
Mob-0452044536 (Matt/Marika/Hiren)
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CEO/PEO
Phillip A LilleyRTO Manager
Training
Manager
Hospitality
IT
Bussiness
AutomotiveELICOS
Manager
ELICOS Teachers
MarketingMarketing Officers
Admin Manager
Student Administration
Student Support/Welfare
Reception
IT Support
Bussiness
Development
Manager
Accountants
SS Acounting
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All the courses delivered by Glen are nationally accredited and are recognised across the length and breadth of Australia.
• English: ELICOS
• Management: Dip of Leadership & Management
and Adv Dip of Management
• Hospitality*: Cert III & IV in Commercial Cookery, Dip and Adv Dip of
Hospitality Management
• Information Technology courses: Diploma and Advanced Diploma of
Information Technology Automotive: Cert III in light Vehicle Technology, Cert IV in Mechanical
Diagnosis and Dip in Automotive Management
• *Note: Candidates should be able to handle and cook dairy products and non- vegetarian food items including pork and may involve alcohol.
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• Students are required to be punctual at all times to ensure fellow classmatesare not disadvantaged by lateness or early departure from timetabled classes.
• Any class session or activity missed, regardless of cause, reduces the opportunity oflearning and may adversely affect a student’s achievement in their enrolled course.
• At the end of every class, the room is to be tidied up, chairs pushed in, and tablesstraightened.
• The use of electronic equipment, such as mobile phones and IPods, is not permitted inthe Classroom by students or staff.
• A lap top computer is permissible provided it is relevant to the class or got permissionfrom the trainer.
• The use of a dictionary by students in class is permitted.
• Students are expected to use appropriate language at all times.
• Students are expected to speak English in the classroom in accordance with localetiquette.
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• Being on Glen premises and consuming or having consumed alcohol,• Persistent disruptive behavior,• Verbally abusive or hostile behavior affecting fellow student, fellow employees or colleagues;• Smoking or the use of prohibited or illegal substances at Glen classes or on Glen or
field/work placement provider premises;• Deliberate misuse of Glen equipment or materials,• Willful or malicious damage to Glen property or equipment.• Arson of Glen property;• Behavior of a discriminatory nature;• Carrying, using or being in possession of a prescribed or regulated weapon or dangerous
article on Glen premises;• physical assault on a member of general or teaching staff, other students, employees,
colleagues or members of the public or behavior which is perceived to be threatening;
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• Theft from staff, fellow students, fellow employees or colleagues at Glen;• Slander or harassment (whether verbal, sexual or otherwise) of staff fellow students,
fellow employees or colleagues;• Any student who has been found to willingly or accidentally activate fire or security
alarms which result in the calling out of emergency services such as the firedepartment, police, ambulance or any other emergency service will be liable for whatevercosts are incurred by their actions. Furthermore, students may be prosecuted under Stateor Federal laws in relation to their actions.
• Any student who has been found willingly overloading the lift resulting in itsmalfunctioning buildings will be liable to share the costs incurred in repairing andmaintaining these.
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Assessment: (Classroom based delivery)
• Case studies & Projects
• Assignments
• Presentations
• Role Plays
• Written Tests
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• If you hold a Student visa (subclass 500) and are thinking about changing your course
of study, ensure that you continue to meet all the conditions that apply to your
student visa.
• If you have not completed six months of your principal course (the main course of
study you are undertaking) and you want to change your education provider, the
ESOS National Code explains the circumstances in which this will be possible. Unless
special circumstances apply, you usually need to have permission from your existing
education provider to transfer to another education provider.
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If you miss an Assessment:
• Proof of legitimate absence within three working days after the official assessment date.
• Proof must be provided to Admin Manager, not your trainer.
• If the proof is not provided within the time period, then the student will fail outright.
Assessment Dates:
• Must comply with the timelines set for completion of the assessment tasks.
• It shall be student’s responsibility to submit the required material.
• Submit the assessments directly to the trainer/assessor by the due date specified.
Processing the Assessment:
• Trainers/assessor is required to assess the student’s work within 1 week from the date of submission & submitthe result to the administration.
Assessment Appeals:
• Student is required to notify their assessor in the first instance within 1 week.
• When appropriate the assessor may decide to re-assess the student to have a fair decision
• If still unsatisfied, the student can approach the admin department and the student shall be notified inwriting of the outcome with reasons.
The Best Assessments
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Plagiarism happens when you copy or reproduce someone else’s work or ideas without
acknowledging it’s original source.
• From but not limited to Internet, books, fellow students.
• Penalties – receive an automatic failure for the assignment/exam and will have to
resubmit the assessment
• Avoid plagiarism by acknowledging all the sources in assessments submitted
• A reference list must be included at the end of the assessment including all sources that
have been referred to.
• The words of another writer must be placed in quotation marks/inverted commas. The
author’s name, the source and the page number of the source must follow these words.
• Also a serious offence to help another student to plagiarise the work.
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Student’s 1st Contact –
Trainer/Admin StaffDiscuss the issue/need
If helped/issue resolved
Exit
Refer to Welfare/Counselling
Services
Discussions/Assessments
If helped/issue resolved
Exit
Coordinate with Internal/External Services
Monitor Progress Evaluation
If outcome is Positive – no need to
continue
Exit
If outcome is Negative –Further services needed
Yes
No
Yes
No
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Compassionate or Compelling Circumstances:
• Serious illness or injury, where a medical certificate states that the student was unable toattend classes,
• Unexpected illness or death (bereavement) of close family members such as parents orgrandparents,
• Student being caught in a major political upheaval or natural disaster in the home countryor, if in Australia, requiring emergency travel for such reasons and this has impacted on thestudent’s studies,
• The student is involved in custody proceedings for their child• The student is involved in legal proceedings where timing is beyond the student’s control,
• The student or accompanying family member has an acute medical conditionrequiring treatment
• A traumatic experience which could include involvement in or witnessing a serious accident• Witnessing or being the victim of a serious crime and this has impacted on the student (these
cases should be supported by police or psychologists’ reports)• Where the registered provider was unable to offer a pre-requisite unit• Inability to begin studying on the course commencement date due to delay in receiving a
student visa
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• Students wishing to transfer to another provider must first complete a Transfer of
Provider Request Form, along with any supporting documentation.
• All requests will be assessed individually, taking into account the circumstances of the
student and if the transfer will be in the best interest of the student.
• All requests will be processed within 10 working days from the date of submission, with
a Letter of Release or Letter of Refusal being provided.
• Notwithstanding the outcome, the student has 20 days to access NTCA’s Complaint
and Appeals process.
• The approval of transfer of a student to another institution does not indicate the
agreement to provide any refund. Refunds are governed by the refund policy
independent of this policy.
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Glen will not grant a Letter of Release under the following circumstances:
• The request is within six months of commencement of the principal program
with Glen
• The student does not have a valid Letter of Offer from the receiving provider,
• The student has Financial difficulties or Outstanding Payments for Glen services
• Where Glen does not agree that the transfer is in the students best interest or
academic capabilities
• The new course provider is not a CRICOS provider
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Academic
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Non-Academic
Concerns that you may have :
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• Academic transcripts including information about the number of units the client has
not completed or failed;
• Detailed attendance records and the client’s percentage attendance for each course
• All warning letters and intention to report notices;
• Any appeals submissions and the outcome letter;
• Any deferral applications and the outcome letter; and
• All contact (e.g. phone numbers, email addresses, residential address) and the
DATE the client submitted this information to your institution.
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Payment of Fees:
• Tuition fee is the fee for studying your course. Glen does not collect tuition fees exceeding 50% of the
total tuition fees of each course upfront (if the course duration is more than 25 weeks) unless
student has given permission to do so.
• Short courses with a duration of 25 weeks or less are not subject to the 50 per cent limit. Although
Glen is not required to collect full payment (100%) of tuition fees from the paying student, this may
take place if the student requires Glen to do so.
• Students are able to pay on line on our new online payment system from Cohort Go for.
• A payee does not incur any additional charges for making payments through this system.
• Students are also able to save on bank charges etc when they make the payment from overseas.
• The currency conversion is done automatically into the native country’s currency, when the Fee due
to be paid to glen is input into the window.
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Tuition Fee:
• All students enrolled into a course who only pay 50 percent or lesser tuition
fee upfront by mutual agreement, are liable for payment of the reminder of
the course fee, once they commence the course. If students withdraw and
where refunds are not due and where balance of the course fee is owed to
Glen, students are required to remit the reminder of the course fee owed.
• Recovery of monies due to Glen, will be initiated and if students fail to
remit the reminder of the course fee, services of Debt collectors will be
enlisted for recovery of outstanding dues.
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Enrolment Fee (Non-Refundable) $250
Re-Enrolment Fees (subsequent to cancellation of enrolment) $300
Repeat Unit Fee $300 Per Unit
Unit re-assessment for Theoretical units $ 250
Unit re-assessment for practical kitchen class unit. $500
Unit re-assessment due to plagiarism or other form of student
misconduct
$ 250
RPL $175 per Unit
Oxford English Placement Test $ 20 per test
Airport Pick-up (if requested) AUD 150.00
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Administrative Fee – Changes to enrolment Agreement,
change of course prior to completing one term of study
$250.00
Re-issuing of Student ID $20
Re-issue of an Academic Transcript, Certificate,
Diploma
$50
Bank Charges 3% Surcharge (Transaction from Credit
Card(s))
OSHC Single/Family; Will vary depending on the provider and at the
time of application Charges
Late Fee Payment $50 per week
Bank charges for International transactions AUD 30 dollars shall be applied for all
International Bank Transfers
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Reason for Refund Refund Documents Submission
Student’s application for a student visa
unsuccessful (Initial visa refusal), Prior to
the commencement of the course
Total course fee* minus the lesser
of:
(i) 5% of the amount of course
fees received by the provider
or
(ii) $500
*Course fees = tuition fees + non-
tuition fees received by the
provider in respect of the
student
Enrolment Fee of $250 is non-
refundable.
Refund Request
Proof of Visa refusal
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Student’s application for a student visa
unsuccessful after commencing the
course (such as those applying on shore)
Unspent portion of the Fees.
• refund amount = weekly
tuition fees x weeks in default
period.
• No refund is payable for non-
tuition fees.
• If in case the student has not
pre-paid for the Units of
competency already
completed, the student needs
to pay unpaid tuition fee.
Refund Request
Proof of Visa refusal
A student whose visa is cancelled during
a study period OR student defaults or
withdraws from course during visa
processing but already commenced
his/her course (Student default).
• No refund including future
courses.
Refund Request
Proof of Visa refusal
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Withdrawal more than 4 weeks before
start of the course
Full refund, less A$250 Enrolment
Fee
Withdrawal request
Refund Request
Less than 4 weeks from the
commencement of the course
No refund including future
courses
Cancellation due non commencement No refund including future
courses
Glen withdraws offer, fails to provide
program offered or terminates course
Before Semester commences Full refund
Glen fails to provide program after term
commences
refund amount = weekly tuition
fee* × weeks in default**period
Should a Visa be refused due to
misleading
or fraudulent documents, and the
information provided on application to
Glen
is different
No refund including future
courses
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Glen has withdrawn its offer to applicant or
cancels enrolment, where it was found that
false or misleading or incorrect or
incomplete information has been provided
on application
No refund including future
courses
Withdraws/ cancels/transfer to another Provider,
prior to 6 months of the Principal course, even if
Glen has approved the transfer
No refund including future
courses
If a student is granted a deferment or temporary
suspension of studies after the agreed start date
of a “package of courses”
GLEN will hold all fees paid in advance for the
period of the suspension/deferment. If the student
does not return or commence on the agreed
date without the approval of GLEN, the student is
deemed to have inactively withdrawn, and their
enrolment will be cancelled.
No refund including future
courses
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Registered providers must:
• ensure that the marketing and promotion of its courses and education services is not
false or
• misleading; and
• include their Commonwealth Register of Institutions and Courses for Overseas
Students
(CRICOS) registered name and registration number in all written and online materials.
Registered providers must not:• provide false or misleading information in relation to course requirements when
seeking to
enter into a written agreement;
• commit to securing migration or education assessment outcomes for overseas
students; and
• recruit students if it conflicts with its obligations under Standard 7 (Overseas Studenttransfers).
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Registered providers must:
• make a range of current, comprehensive and plain English information
available and easily accessible to assist students in making informed
decisions, including on course details, tuition and non-tuition fees;
• ensure overseas students have sufficient English language proficiency,
educational qualifications and/or work experience to enrol in the course;
and
• have a policy and process for assessing and recording recognition of prior
learning (RPL), if it intends to assess RPL or grant course credit
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Registered providers must:
• have a written agreement with overseas students or intending overseas students
they enrol, which may take any form, as long as it meets the requirements under
the National Code and the Education Services for Overseas Students Act 2000;
• ensure the written agreement is signed or otherwise accepted by the overseas
student, or if they are under 18 years of age, their parent or legal guardian;
• include information in the written agreement about course details, prerequisites
and conditions on enrolment (if applicable), fees, refund and cancellation
policies, and the provider’s complaints and appeals processes; and
• advise overseas students of required information.
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Registered providers must:
• have a written agreement with each education agent they engage with;
• enter and maintain education agent details in Provider Registration and
International Student Management System (PRISMS);
• ensure education agents have appropriate knowledge and understanding
of the Australian International Education and Training Agent Code of Ethics;
• ensure education agents act honestly and in good faith;
• take immediate corrective action, or terminate a relationship if an agent (or
an employee or subcontractor) is not complying with the National Code; and
• not accept overseas students from an education agent if it knows or suspects
that the education agent is engaging in unethical recruitment process
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Registered providers must:
• give overseas students information on, or access to, an orientation program
about living and studying in Australia, including information about safety on
campus and while living in Australia;
• Offer reasonable support to overseas students, irrespective of their place or
mode of study, at no additional cost to the overseas student;
• have a critical incident management policy; and
• ensure there are sufficient staff, in addition to academic staff, to support and
advise overseas students who request assistance
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• have and implement a documented policy and process for assessing overseas student
transfer requests during the restriction period;
• outline in their policy the circumstances where transfers will be granted or refused;
• record all transfer request outcomes in the Provider Registration International Student
Management System (PRISMS), a ‘How To’ guide is available at
https://prisms.education.gov.au/Information/ShowContent.ashx?Doc=How To Manage
Student Transfers in PRISMS.pdf;
• not finalise a refusal to release the overseas student until the student has had an
opportunity to access the complaints and appeals process;
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Registered providers must:
• monitor the overseas student’s course progress and attendance according to the
requirements of their sector
• identify and offer support to those at risk of not meeting course progress or
attendance requirements
• only extend the duration of an overseas student’s enrolment in certain
circumstances and advise them of potential impacts on their student visa
• only deliver online learning in accordance with the online learning requirements for
their sector.
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Registered providers must:
• have a documented process for assessing, approving and recording a deferment,
suspension or cancellation of study
• notify the overseas student in writing of the intention to suspend or cancel their
enrolment
• tell the overseas student to seek advice from the Department of Home Affairs on
the potential impact on their visa if enrolment has been deferred, suspended or
cancelled
• not let a suspension or cancellation take effect until the overseas student has
been given a chance to complete an internal appeals process, unless their health
or wellbeing, or the wellbeing of others, is likely to be at risk.
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Registered providers must:
• seek approval from the ESOS agency or designated State authority to register only a
full-time course;
• submit any proposed changes to the registration of courses to its ESOS agency for
approval at least 30 days prior to the date the changes will commence; and
• undertake an independent external audit during their period of CRICOS registration to
inform their re-registration, if they are a self-accrediting registered provider.
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Condition
number
Who this applies to Description
8105 All students You cannot work more than 40 hours per fortnight when your course is in
session (other than work which has been registered as a part of the course).
A fortnight means any period of 14 days commencing on a Monday and
ending at the end of the second following Sunday.
You can work for more than 40 hours per fortnight during recognised
vacation periods offered by your education provider.
8202 All students You must remain enrolled in a registered course.
Note: A registered course is one that is on the Commonwealth Register of
Institutions and Courses for Overseas Students (CRICOS).
You must maintain enrolment in a registered course that is the same level as,
or at a higher level than, the registered course for which you were granted
a visa. See: Changing courses
You must maintain satisfactory attendance in your course and course
progress for each study period as required by your education provider.
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Condition number Who this
applies to
Description
8501 All students You must maintain adequate arrangements for health insurance during your stay
in Australia.
Note: Under policy, you must maintain Overseas Student Health Cover (OSHC).
8516 All students You must continue to satisfy the requirements for grant of your student visa. This
means, for example, that you continue to have sufficient financial capacity to
support your study and stay in Australia.
8517 All students You must maintain adequate schooling arrangements for your school-age
dependents who joined you in Australia for more than 3 months as part of your
student visa application.
8533 All students You must tell your education provider:
• the address where you live in Australia within seven days of arriving in Australia
• if you change the address where you live within seven days of the change
• if you change education provider within seven days of receiving the
electronic confirmation of enrolment certificate or evidence of enrolment.
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