Concierge Nov 6th -13th

Jenny Orsatti, Matt Pacaud, Brittany Walker

The Team

Objectives Inform the class about class schedule changes

Informing them about work that was upcoming

Offering readings

Encouraging Engagement in conversations

Discussions Posting relevant content increased our engagement

with everyone

As well as offering incentives through the most active

platform which we believe to have sparked interest to

some people

Matt Pacaud (Twitter)

The most helpful Tweet

This Tweet was by far the most useful, although it didn't’t

get re-tweeted, it did receive some gratitude.

Twitter Objectives Post daily, and as often as needed

Keep classmates informed and up to date on deadlines

and class schedule changes

Post’s Contained #IMCSLC to ensure it could be found

by everyone

Post important information the some people may have

missed

Jenny Orsatti (Facebook)

The most Helpful Post

(Facebook)

Facebook Objectives Posting all relevant information in the third year

facebook group

Posting different types of content (Pictures, Articles,

and text)

Responding to engagement on posts ASAP

Notifying class of due dates and schedule changes

Including Incentives to encourage engagement

Brittany Walker (Pinterest)

Pinterest Objectives Post Infographics and images relevant to class

Post Images of class work

Post Images of class boards that are important

Why These Platforms Twitter – We chose Twitter because a large majority if

not all of our classmates are using and active on

Twitter. Also the hashtag IMCSLC is used greatly

between professors and students of the program.

Facebook – We chose Facebook because all teachers

and students use Facebook avidly, and are part of the

third year IMCSLC group. Facebook has very little

limitations when it comes to sharing content.

Why These Platforms Pinterest – We chose Pinterest because many of our

classmates use this and Brittany already had a fairly

large amount of followers including people from our

class. Pinterest is incredibly easy to post infographics

and other relevant class imagery.

What Worked Posting Photos allowed people to easily see what they

had missed and could go back to read it again

Offering incentives

Asking questions as opposed to making statements

Replying

Improvements To improve our overall results and engagement we

believe we should have posted more frequently

Should have posted a wider variety of content (Video)

Could have included more CMOST to encourage

awareness of platforms that were being utilized.

Our outcome Throughout our week of being concierge we learnt that

as much as we tried to engage people it is primarily up

to them to want to be involved.

Offering content relevant to them is most important as

well as encouraging response