OSS Install Guide 3 3

Installation Guide

V3.3

OSS – Online Service System

BMW Group Page 2

Documentation OSS of 30

Copyright © BMW 2014

1 Introduction

OSS - Online Service System

The OSS has been developed specifically for independent automotive workshops to provide an extensive range of resources. The following applications are now available:

ISTA Diagnosis Application

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534 pass-thru tool (from model year 1996).

Display of technical information:

• Automated Test Plans • Repair Instructions (E30 or higher) • Technical Data • Tightening torques • Wiring diagrams • Pin assignments • Installation locations • Connector views • Functional descriptions

You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.

Web ISTA Information Application

WebISTA has been developed to provide an information only application for users that do not require all of the services included in the ISTA diagnostics application.

• Repair Instructions (E30 or higher) • Technical Data • Tightening torques • Wiring diagrams • Pin assignments • Installation locations • Connector views • Functional descriptions

You can search using document title, document number and subject areas as the search criteria. The desired information is displayed by means of graphics and explanatory text.

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Web KSD Labor Time Guide

With Web KSD, you can view the number of flat rate units corresponding to each repair. Based on the vehicle identification number or by selecting the series and model, you can view the flat rate unit data for defined scopes of repair work for each BMW Group vehicle.

You can call up information about approved wheel/tire combinations for models from E36 or later.

Approved wheel/tire combinations

• Summer and winter tire recommendations • Styling presentation of the wheels • Snow chain recommendations

ISTA/P Online - Control Module Reprogramming

With ISTA/P you can reprogram the onboard control modules that are capable of software reprogramming.

For ISTA/P, a data interface, a power supply and an Internet connection are required. The data interface can be a BMW Group ICOM interface or a "Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534 standard.

P code Lookup Application The P code module allows you to search for standard SAE P codes and BMW-specific P codes, which you can read out from the engine control units using a generic scan tool. The P code module is especially helpful for users who do not own BMW-specific diagnosis systems, but read out fault codes using a generic scan tool. The corresponding P code can be read out via the vehicle identification number.

Technical Support

Technical support for software installation or operation is available 24/7 by submitting a support request via the technical support contact link.

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1.1 Meaning of the Symbols Used This user guide, the following symbols have the following meanings:

WARNUNG

"Warning" icon is used for reporting on actions that can result in personal injury.

ATTENTION

"Warning" icon is used for reporting on actions that can lead to property damage.

NOTE

The symbol "Note" indicates text passages which are assigned a special importance.

INFORMATION

The icon "INFORMATION" indicates additional documentation.

1.2 Important Safety Information Before using the OSS, you should familiarize yourself with the applicable safety requirements and then follow the indications of this guide.

Warning

Specific functions in ISTA can trigger activation of components in the connected vehicle. Controlling components shall ensure that no person is in the danger zone. The General safety regulations must be observed.

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2 Overview of the Online Service System for BMW Service and MINI Service (OSS)

The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)". To start, you must download software components from the OSS portal and install on the PC. Then the PC works as a client with the servers at BMW. An offline mode is not possible.

Note

Connection to OSS works only on PCs where no proxy connections are used.

Figure 2.1 Overview: ISTA-Workshop System

ICOM

PC

-

BMW

ICOM Network Card

Required RJ45

PTT

USB

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2.1.1 Integrated Communication Optical Module (ICOM)

The ICOMs are the interfaces for the repair of BMW and MINI vehicles recommended by BMW. The ICOM is specifically designed for BMW and MINI vehicles. The ICOM incorporates powerful processors and a high storage capacity. This allows for faster communication than with a PTT.

There are three different ICOM components available. These can handle all vehicles of the BMW Group:

• ICOM A for OBD communication • ICOM B, in combination with the ICOM A, for MOST communication • ICOM C, in combination with the ICOM A, for 20 PIN diagnostic connector.

2.1.1.1 Connection of the ICOM to Vehicle

Note

Before connecting ICOM to the vehicle switch on ignition (Terminal 15).

ICOM OBD-Connection Connect the ICOM to the network port on the PC first. No additional equipment or switch between the ICOM and computer can be used. Then connect the ICOM to the vehicle OBD connector ICOM MOST-Connection Connect the ICOM to the network port on the PC first. Then use the supplied USB cable to connect the ICOM A to ICOM B. Connect the ICOM A to the vehicle OBD connector followed by connection the ICOM B to the vehicle MOST access port. ICOM 20 Pin connection Connect the ICOM to the network port on the PC first. Then connect the ICOM C to the ICOM A. Finally, connect the ICOM C to the vehicle 20 Pin diagnostic connector.

2.1.1.2 ICOM Detection by the PC It can take up to 15 minutes before an ICOM is detected after the connection to the PC. It is advisable to connect the ICOM immediately after boot up of the PC, and then start OSS .

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2.1.2 Pass Thru Tool (PTT)

If a PTT is to be used it must meet the standard SAE J2534.

Attention

A wireless connection between the PTT and PC must not be used. A momentary interruption of traffic can cause irreparable damage to ECUs.

• Working with a PTT, two drivers are required: The BMW PTT driver and the PTT

manufacturer specific driver.

• The required BMW PTT driver is in the OSS download area. Contact the PTT manufacturer for driver information. The latest drivers must always be used.

2.1.2.1 BMW specific Adapter and Cable Older vehicles may require additional adapters for vehicle diagnosis/programming.

Some PTT manufacturers make such adapters available.

BMW 20 Pin Adapter • Some older vehicles have a Round, 20-pin diagnostic connector located in the engine

compartment. Utilization of this connector is required for proper communication. The following vehicles need the 20 pin adapter:

• 323i Sedan from MY 1998, 323i Coupe/Cabrio from MY 1999 • 328i, 330i from MY 1998, 328i, 330i Coupe/Cabrio from MY 1999 • 528i, 530i, from MY 1998 • 540i from MY 1997 • 740i from MY 1997 • M3 Coupe/Cabrio from MY 1999 • M Roadster/Coupe from MY 2000 • Z3 Roadster 2.8/3.0 from MY 1998 • X5 from MY 2001

BMW 7-8 Pin Adapter • Some vehicles require pins 7-8 of the OBD connector to be bridged for vehicle

communication. Some PTT manufacturers provide an adapter.

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2.1.2.2 Connection of the PTT to the Vehicle First connect the PTT USB cable directly to your computer and then connect the PTT to the vehicle.

Do not use a USB hub for this connection!

2.1.2.3 Vehicle not supported by PTT Use The following vehicles cannot communicate with the PTT:

• E31 • E34 • E36 (318i)

Diagnostics/programming is possible with the OSS and ICOM.

2.2 Power Supply

Attention

Programming failures or module damage can occur without stable power supply.

Vehicles from series E65 (from 11 / 2001) can not be programmed without an external power supply. Power supply/ battery chargers with following specifications and settings are required :

• F Series and E Series with "Efficient Dynamic": The set maximum voltage rating of 14.8 volts battery charging mode must not be exceeded. With the Chargers (e.g. "DBL1200", "DBL1600", "MultiCharger 1500") use the battery charging mode for programming.

• E Series without "Efficient Dynamic": Chargers (such as "DBL800", "MultiCharger 750") with microprocessor-controlled monitoring and adjustment of the current of the vehicle can be used. FSV mode (non-power supply, to ensure a constant power supply during a programming). Do not exceed the maximum voltage of 14.2 volts. If necessary an adjustment of the loading parameters is necessary.

• Please refer to BMW Service Bulletin B04 23 10 or MINI Service Bulletin M04 08 09 for more details and a listing of approved chargers required for programming.

• All approved chargers may be purchased from API International at 1-512-280-4391

2.3 Internet Connection Programming faults can occur without a stable Internet connection. All work using the OSS requires a stable Internet connection. Some sessions may, depending on internet connection speed and vehicle condition, last several hours and transfer a data volume of several hundred megabytes. The ISP should ensure that the IP is not changed during the session.

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2.4 Website Subscription and Refund Policy Subscription payment for the website is handled by PayPal, not BMW NA. The payment process is subject to PayPal’s terms and conditions and privacy policy. BMW NA is not responsible for your transaction with PayPal, except to ensure you’re your account will be properly created once you have paid in full. BMW NA receives your name and contact information from PayPal after you submit payment, but does not handle or have access to your financial information.

In the event that you desire a refund or credit please note the following BMW NA policies apply:

One day subscriptions are non-refundable unless a technical support ticket has been submitted for a software issue.

BMW NA provides additional website access at no cost if needed for our technical support staff to resolve an issue. Refund requests will be denied if a subscription is purchased for technical support related matters.

Monthly and yearly subscriptions may be refunded at BMW’s discretion.

The amount of any refund or credit will be reduced by the total value of the subscription period divided by the value of the total number of days remaining in the customer's current subscription.

Refunds will not be granted after the expiration date of the original paid subscription.

For concerns related to account access or operation please contact [email protected]

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3 Installation of the OSS Software

3.1 Technical Requirements

In order to use the Online Service System (OSS), the following technical requirements must be met (as of: 05.01.2014).

3.1.1. Network/internet connection

• Internet connection with a bandwidth of at least 2 Mbit/s • For optimum performance, a maximum latency of 100 ms to the OSS server is

recommended • It must be ensured that the IP address does not change during the session

3.1.2. Hardware

To install and use the BMW Service Tools, a device that meets the following requirements is needed:

• At least 2 GB of main memory • CPU better than Pentium IV© with a minimum clock frequency of 2 GHz • At least 80 GB of free hard drive space • At least a 15" monitor, 1024 x 768 pixel resolution, 256 colours • Keyboard and mouse (or similar input devices) • Network connection to connect to the internet • USB connection port for a suitable Vehicle Communication Interfaces (VCI)

For in-vehicle diagnosis and programming you will need one of the following Vehicle Communication Interfaces (VCI):

• ICOM (recommended by BMW) o To connect the ICOM to a PC, an additional network connection is required

• Pass-through tool (PTT), which must be SAE-J2534-compatible (e.g. manufacturers: Drew Technologies, I+ME ACTIA)

o Depending on the manufacturer's specifications, a free interface (e.g. RS232 or USB) may be required to connect the PTT

o You will need the proprietary PTT driver from the manufacturer, installed according to the OSS user guide

o Before purchasing a PC/operating system, please also check the technical requirements of your PTT manufacturer (e.g. there are some PTTs that are not compatible with Windows 7 Professional © 64-bit)

o PTTs should not be connected via Bluetooth

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3.2 Operating system & additional software requirements

3.2.1 In order to use the Online Service System (OSS), one of the following operating systems is required:

• Microsoft Windows 7 Professional/Enterprise © (32-bit) with Service Pack 1 or • Microsoft Windows 7 Professional/Enterprise © (64-bit) with Service Pack 1

3.2.2 In addition to the operating system, the following software must be installed before you can use the applications:

• JAVA© - The following requirements must be met:

• Compatibility with the operating system you are using (e.g. Java© 64-bit with Windows 7 Professional © 64-bit)

• When using a PTT: Compatibility with the PTT driver in accordance with the manufacturer's specifications (e.g. Java© 32-bit only in connection with a 32-bit PTT driver)

• You will need one of the following Java© versions depending on your operating system:

o Java© 32-bit with runtime environment JRE 6 Update 31 or higher or

Java©-64-bit with runtime environment JRE 7 or higher

Compatibility with the operating system must be observed when carrying out the Java© download

• To avoid incompatibilities, we recommend deactivating the automatic JAVA© update function (e.g. when using Java© 32-bit with Windows 7 Professional © 64-bit)

• Microsoft .NET - The following requirements must be met:

• Compatibility with the operating system you are using • Microsoft .NET Framework from Version 4.0

3.2.3 The use of a virtual machine or virtual environment software is not supported.

http://www.java.com/

http://www.microsoft.com/downloads

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3.3 Internet Browser

One of the following browsers is required:

• Internet Explorer © 9, 10, 11 • Google Chrome © 31 • Firefox © 25

o For Mozilla Firefox the following Add-ons are also required: FFClickOnce Microsoft .NET Framework Assistant

3.3.1 Firewall Settings

Requirement for using the Diagnosis and Information System (ISTA):

If there is a packet filter or a firewall, the following port must be enabled for the network card for the internet: Port 443 TCP outgoing and a default routing must exist in the direction of the internet.

In the event that your local proxy setting does not permit access to a name server, you must manually enable the IP addresses for OSS. To do so, open the file C:\WINDOWS\system32\drivers\etc\hosts and insert the below information at the end of the file:

170.34.100.20 3gio-app-us.bmw.com 160.50.252.2

www.bmwtechinfo.com 160.50.245.187 aos-oas.bmwgroup.com Requirement for using an ICOM:

The following ports must be activated in the firewall for the network card for the ICOM:

• Port 80 TCP • Port 23011 TCP • Port 23012 TCP • Port 427 UDP • Port 11352 UDP

Otherwise the connection to the ICOM will fail.

https://addons.mozilla.org/de/firefox/addon/1608

https://addons.mozilla.org/en-US/firefox/addon/microsoft-net-framework-assist

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3.4 Settings To avoid problems during the vehicle session, it is necessary to make changes to "Display Properties" and "Power".

3.4.1 Display and screen saver properties

To set the display properties, proceed as follows: • "Start > Settings > Control Panel > Display"

The "Display Properties" dialogue box is displayed.

• Select the "Screen Saver" index tab

Select "(None)" as the screen saver

• Acknowledge with "OK".

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3.4.2 Power management

To set the power options properties, proceed as follows:

• "Start > Settings > Control Panel > Display"

The "Display Properties" dialogue box is displayed.

• Select the "Screen Saver" index tab • Select "Power…"

The "Power Options Properties" are displayed.

• Select the "Power Schemes" index tab • Select the "Always On" power scheme • Acknowledge with "OK".

NOTE

Always use an A/C adapter when using a laptop. Never program the vehicle in battery mode.

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3.4.3 Automatic updates

Turn off Automatic Updates during programming. To set the "Automatic Updates" properties, proceed as follows:"Start > Settings > Control Panel > Automatic Updates"

The "Automatic Updates" dialogue box is displayed. • Select "Turn off Automatic Updates" • Acknowledge with "OK" • Turn on "Automatic Updates" after programming.

3.4.4 Browser settings

To ensure that installation of the individual components can be run, it is necessary to make some following chapters for the required settings to the corresponding browser. Dialogue boxes may be displayed during installation. These must be observed and acknowledged.

3.4.5 Turning off pop-up blocker –

Be sure to turn off the pop-up blocker included with your browser.

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3.4.6 Security settings

To set the security settings properties, proceed as follows: • Select "Tools > Internet Options"

The "Internet Options" dialogue box is displayed.

• Select the "Security" index tab • In the "Security level for this zone" box, select "Custom Level…"

The Security Settings dialogue box is displayed. "Enable" the following settings in ".NET Framework-reliant components":

• Run components signed with Authenticode • Run components not signed with Authenticode • Acknowledge "OK"

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3.4.7 Certificates

To set the certificates properties, proceed as follows:

• Select "Tools > Internet Options"

The "Internet Options" dialogue box is displayed.

• Select the "Content" index tab • In the Certificates field, select "Certificates"

The Certificates dialogue box is displayed.

• Select the "Trusted Root Certification Authorities" index tab • Select the "TC TrustCenter Class 2 CA" certificate • Select "View"

The "Certificate" dialogue box is displayed.

• Select the "Details" index tab • Select "Edit Properties…"

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The "Certificate Properties" dialogue box is displayed. • Insert a check/tick symbol in the "Code Signing" selection box • Acknowledge with "OK".

NOTE

Firewall software information may be displayed if a firewall is used. Observe and acknowledge such information.

3.4.8 Activating Security Certificate – Mozilla Firefox

To set the “Activate Security Certificate” properties:

• In the “Options” window select the “Advanced” tab

• In the Certificates field, select “View Certificates”

The available certificates are displayed.

• Select the “TC TrustCenter Class 2 CA” certificate and select “Edit”

• Check all three boxes

• Select “OK”

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4. OSS Software Installation Process Once you have determined your PC meets the system requirements and you have made the required browser settings changes listed above in Section 3 you can start the installation of the OSS software. The installation procedure consists of two steps:

The first step is the Installation of the required software packages:

• Install manufacturer-specific PTT driver* • BMW PTT driver download and install* • BMW ICOM Firmware** • OMS driver download and install • ISTA client download und install • KSD client download and install • ISTA/P Online Installation

*Not required for ICOM use ** Only for ICOM users

The final step is to complete the software installation via the Internet for:

• ISTA/P • ISTA • KSD

All OSS software and applications are found under the OSS menu of the website

NOTE

Installation of the above software must be completed in the order listed above.

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NOTE

If your PC has anti-virus or firewall software installed, you must allow access to the Internet during installation and operation.

NOTE

Always use the current PTT driver for programming. Install the latest PTT driver before performing module reprogramming.

4.1.1 Manufacturer Specific PTT Driver * Not required for ICOM interface users

Install the PTT driver according to manufacturer instructions. This can be obtained from the PTT manufacturer.

4.1.2 BMW PassThruD (bmwptt.exe) installation

The BMW PassThruD driver is required when using the PTT diagnostic interface.

The driver can be found on either the ISTA or ISTA/P Start page at the bottom of the screen.

Save and run the installation file.

• Verification: it is made the following entry in Control Panel, "Software":

• •

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4.1.3 Select PTT drivers (Default PTT) * Not required for ICOM interface users

Using PTTs from various manufacturers’ requires the appropriate device driver to be selected.

To select the vendor-specific driver, do the following:

• Navigate to Start > All Programs >BMW PassThru_* > PassThruD”

The current selected driver will be shown:

• Choose the appropriate driver and confirm with "OK".

4.2.0 OMS (OMS-OSS.msi) Installation

The OMS installation file can be found on the ISTA/P Start page at the bottom of the screen.

Save and run the installation file. Follow the on-screen instructions to complete the installation.

4.3.0 ICOM Firmware Installation * Not Required for J2534 Pass Thru Users

• Download the ICOM firmware software from the ISTA/P Start page


4.4.0 ISTA/P Installation

• Click the ISTA/P link found under the OSS menu

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Copyright © BMW of North America 2014

• When the "Status" box changes to green, select "Start”

• Once "Start" has been acknowledged, the "Launching Application" dialogue window is displayed.

First start of ISTA/P Online When ISTA/P Online is started for the first time the .NET application "ClientChecker" is downloaded. The ClientChecker checks the system requirements, and installs and starts ISTA/P Online. The ClientChecker dialogue box is displayed.

• Acknowledge "Run ClickOnce Application". The application is started.

A security warning is displayed.

• Acknowledge "Run". The ISTA/P ClientChecker is installed and started.

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ISTA/P Online is started

After the ClientChecker has been installed or if ISTAP Online has already been started once, the ISTA/P Online ClientChecker dialogue box is displayed.

ISTA/P Online is initialized, installed and started. Windows security warnings

During installation several ISTA/P Online programs are blocked by the Windows firewall.

• To run ISTA/P Online, select "Unblock" for the following programs: − Castor − Idmon − ISOMInstance − Pollux − TaurusAdministration − TaurusClient − TaurusServer − TaurusServices − TDSServer

Note: The above-mentioned programs are required during vehicle programming. They communicate during vehicle programming via local network ports. If you change these, the Windows security warnings are repeated. Select "Unblock" again.

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4.5.0 ISTA Installation

• Download the ISTA software installer from the ISTA Start page


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4.5.1 Important setup step for ISTA

- After first starting ISTA you will first have to choose your vehicle interface (ICOM/PTT):

o Click the wrench icon on the top of the ISTA window

o Open the tab „VCI Config“ and choose your vehicle interface

o ISTA3 is now ready for use

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4.5.2 To start ISTA after the initial installation:

• Click the “ISTA” link found under the OSS menu

• • Wait for the status box to turn green and click Start

• The ISTA dialog box will appear. Select Open

• The ISTA application will open

NOTE

Installation of software components makes entries in the Windows start menu. Start ISTA only from the OSS website link not the Windows Start menu .

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4.6.0 KSD Client Installation

The KSD Client can be found in the KSD start page.


5.0 Frequently Asked Questions 2. How do I contact technical support?

• For OSS software installation or operation issues click the Contact Technical Support hyperlink found under the OSS menu.

Please note: This is not a vehicle repair hotline; vehicle specific repair inquiries are not accepted. Only inquiries regarding installation or operation errors will be accepted.

• For general inquiries either click the Contact Webmaster hyperlink on the homepage or send an email inquiry to: [email protected]

• For Vehicle Order, Enabling Code, or IBAC code requests:

Send an email to [email protected] with the following information:

Account Name

Email address

VIN number

Please note: OSS technical support is not available through the contact webmaster link, or the [email protected] address.

Failure to direct your inquiry to the appropriate department will cause a delay in response.

mailto:[email protected]



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3. ISTA and or ISTA/P will not automatically ID the vehicle

• Refer to section 2.1.2.1 for information regarding special adapters needed for select older vehicles.

4. ISTA/P is requesting an activation/repair code during programming

During programming certain vehicles equipped with navigation will require an enabling code to complete the programming session. To obtain the code the following is required:

• Send an email to [email protected] with the following information:

Account Name

Email address

VIN number

5. Will my programming session end if my subscription expires? Once you begin a programming session it will not automatically end if your subscription time elapses. The programming session will continue until completed or ended by the user.

6. ICOM Firmware update.

Owners of the BMW Group ICOM interface will need to update the firmware when an updated version is released.

• To update your ICOM firmware to the latest version, download the ICOM Firmware file to your Desktop and run the installer.

• Once installed connect the ICOM to the PC and then to a vehicle to initiate the firmware update

• During update the ICOM LEDs will change from green to flashing red. When the process is complete the ICOM will reboot and is ready for use.

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