“Our iceberg is melting”“Our iceberg is melting”AWT MAWT M-- FORUMFORUM

Wednesday 17 June

Bernard Dugauquier

Government Segment Manager

Belgacom

New stimulis in your ecosystemThe building blocks

Cost control

Drivers of changeEconomic

ImpactTechnological(r)evolution

Demographic(r)evolution

Social (r)evolution

Internal Drivers

NTIC users

CustomerWorker…

Your organisation

eTransaction

Cost control

ProcessReengenering

ServiceQuality

Contact facilities

Any³

Converged platfo

rm

Mobile identity

Access facilities

NTIC users

@

GSM

Mobile

Data

ISDN

NGN VoIP Svcs

Mobile Voice Svcs

Mobile Data

Explore (Mobile) Convergency : Futureproof service platform

Wireless Office Extended

Data

Explore

He

ad

quart

ers

Bra

nch1

Bra

nch2

Eth

LL DSL2G/3G

SvcsSkynet

@

(+QoS)Mobile Data

Svcs (SMS,

MMS, LBS)

2G/3G

Mobile ExploreBackup

Mobile ExploreMain Access/ Single User

2G/3G

Constant innovation

Technology Evolution

GSM GPRS EDGE UMTS HSPA HSPA+ LTE

2G 2.5G 2.75G 3G 3.5G/3G+ 3.75G 3.9G

9600 bps 50 Kbps 200 Kbps 384 Kbps 14.4 Mbps 42Mbps 300 Mbps

modem wap data video internet multi-user QoS

19941994 20002000 20042004 20102010 20122012

3G Mobile Broadband

18/06/2009 Slide 4

GSM: Global System for Mobile communication

GPRS: General Packet Radio System

EDGE: Enhanced Data for GSM Evolution

UMTS: Universal Mobile Telecommunication System

HSPA: High Speed Packet Access

HSUPA: High Speed Uplink Packet Access

HSDPA: High Speed Downlink Packet Access

LTE: Long Term Evolution

NGN: Next Generation Networks

Rel99

HSPA

HSPA+

64QAM

MIMO

64QAM + MIMO

Technology is evolving fast

3G Mobile Broadband Network

SPEED

� Downlink (HSDPA): up to 3,6Mbps and 7,2Mbps on a wide scale

� Uplink (=HSUPA):

up to 2Mbps nationwide

COVERAGE

� Major 3G coverage extensions also in the less populated areas:

�Outdoor: 95% (EOY)

�Indoor: 83% (EOY)

Superior customer experience

12 September 2008Confidential Slide 5

Network quality control

� Challenging KPIs (2G+3G)

� Close performance and capacity monitoring

� Frequent benchmarking

QoS

� Step by step implementation of QoS for mobile data services

�Differentiation of speed and priority based on user profile and application

�Guaranteed bandwidth

�…

with the best 3G network in Belgium

What is Belgacom’s Value Proposition for Mobility?

Mobile voice communication solutionsAlways available for business environment

• Solution based on mobile fleet

• Flat price vs. single price/min

Solution based on IP telephony Unified communications

Mobile email solutionsMobile email solutionsAlways access to business emails

• Solution with PDA (Windows Mobile/BlackBerry)

• Solution with laptop/nettop

Mobile data communication solutionsAlways access to business tools & data

• Solution with laptop & MS Sharepoint & datacentre.

• Teleworking solution

What is Belgacom’s Value Proposition for Mobility?

Mobile application solutionAlways access to enterprise applications (CRM, SAP,…)

Manage mobility solutionAlways access to bill info for reportingAccess to expert teams

Business innovation with mobile solutions

6/18/2009 Slide 7

Business innovation with mobile solutionsInnovate with new business channelMobilizing business processes (M2M)

Benefits to your employeesManage private/ professional usageImprove employee loyalty

What are Belgacom’s differentiators?

• Stability/fiability

• Vodafone partner

• Reporting tools• Reporting tools

• Best 3G coverage

• ICT integration

• Networks convergence