Date post: | 29-Dec-2015 |
Category: |
Documents |
Upload: | ariel-ward |
View: | 215 times |
Download: | 2 times |
Our quality challenges 2006- 2 examples
Implement Self assessment - The KVIK model
Identify competence of all employees – The Competence Spin
What is KVIK?
A quality tool for Developing innovation and competence - Based on the Business Excellence Model
KVIK was developed for public organizations wishing an overall assessment of their enablers and results
The core of KVIK is a self-assessment tool which is used to learn more about our organization
Enablers
Theme 1: Leadership– Provide direction for the organization - Developing mission,
vision and values
Theme 2: Strategy and Planning– Develop, review and update strategy and actions plans
Theme 3: Human Resources Management– Identify, develop and use competence of employees– Involve employees by developing dialogue and co-
management
Theme 4: Partnerships and resources– Develop and implement key partnership relations– Manage information and knowledge
Theme 5: Process and Change Management– Identify, develop and improve processes
Results
Theme 6: Customer/citizen oriented results– Result of customer/citizen satisfaction survey– Other indicators of customer/citizen satisfaction
• Ex Complains and handling, waiting time
Theme 7: Employee results– Results of employee satisfaction and motivation survey– Other indicators of employee satisfaction and motivation
• Ex Absence, staff turnover, participation in improvement activities
Theme 8: Society results– Societal results– Environmental results
Theme 9: Partnerships and resources– Overall goal achievement in terms of quality– Financial goal achievement and results
The self assessment process - 1
Decision– The employees will be included in the decision-making process
– The Joint Consultative Communittee is a good starting point for the final decision to carry out
Preparation– Self-assessment will be carried out in representative groups
– The Group will be made up across professional and organizational boundaries
– Each participant assing the strengths and areas for improvement of the organization within the 9 themes (using the Self-assessment booklet)
The self assessment process - 2
ConsensusThe purpose is:
– All views and perception get used in order to create a consensus on the strengths and areas for improvement of the organization within the 9 themes
– To provide at common basis for assessing where there is the greatest needs for improvements
Prioritizing– Prioritizing the two or three areas for improvement that contribute most
the organization’s result right now
– Action plan for improvements
Identification of the employees competence
A questionnaire with about 250 questions in 4 sections of competence (15-20 competence)
1. Purpose: The capability to understand the context you are a part of
2. Innovation: The capability to innovate and develop3. Relation: The capability to relate and emphasize4. Learning: The capability to transfer inputs
(knowledge) into action
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%a) Competence 1
a) Competence 2
a) Competence 3
a) Competence 4
b) Competence 5
b) Competence 6
b) Competence 7
b) Competence 8c) Competence 9
c) Competence 10
c) Competence 11
d) Competence 12
d) Competence 13
d) Competence 14
d) Competence 15
Competence Spin - The proces
Purpose Competence
Innovation Competence
Relation Competence
Learning Competence