laints Advocacy Servic ce Lewisham Independent H ependent Health Complaints Adv nts Advocacy Service Lewisham Indep ice Lewisham Independent Health Complai endent Health Complaints Advocacy Service Lew Complaints Advocacy Service Lewisham Independent H acy Service Lewisham Independent Health Complaints Advo m Independent Health Complaints Advocacy Service Lewisham Health Complaints Advocacy Service Lewisham Independent Health s Advocacy Service Lewisham Independent Health Complaints Advocacy Lewisham Independent Health Complaints Advocacy Service Lewisham pendent Health Complaints Advocacy Service Lewisham Independent Health mplaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Health Complaints Advocacy Service Lewisham Independent Hea Complaints Advocacy Service Lewisham Independent Health Complaints Ad Service Lewisham Independent Health Complaints Advocacy Service Lew ndependent Health Complaints Advocacy Service Lewisham Indepen mplaints Advocacy Service Lewisham Independent Health Comp e Lewisham Independent Health Complaints Advocacy Serv dent Health Complaints Advocacy Service Lewisham I s Advocacy Service Lewisham Independent Healt ham Independent Health Complaints Advoc alth Complaints Advocacy Service Lew acy Service Lewisham Independe ependent Health Complaint mplaints Advocacy Ser ice Lewisham Ind nt Health Co Advoc s nt He s Advocac ice Lewisham In ependent Health Com mplaints Advocacy Service acy Service Lewisham Independ am Independent Health Complaints alth Complaints Advocacy Service Lewish s Advocacy Service Lewisham Independent Hea e Lewisham Independent Health Complaints Advoca dent Health Complaints Advocacy Service Lewisham mplaints Advocacy Service Lewisham Independent Health y Service Lewisham Independent Health Complaints Advocacy Independent Health Complaints Advocacy Service Lewisham ealth Complaints Advocacy Service Lewisham Independent Health Advocacy Service Lewisham Independent Health Complaints Advocacy wisham Independent Health Complaints Advocacy Service Lewisham ndent Health Complaints Advocacy Service Lewisham Independent Hea plaints Advocacy Service Lewisham Independent Health Complaints Ad rvice Lewisham Independent Health Complaints Advocacy Service Lew Independent Health Complaints Advocacy Service Lewisham Independ Complaints Advocacy Service Lewisham Independent Health Compl Service Lewisham Independent Health Complaints Advocacy Serv Independent Health Complaints Advocacy Service Lewisham In Complaints Advocacy Service Lewisham Independent Health ervice Lewisham Independent Health Complaints Advoc ependent Health Complaints Advocacy Service Lew laints Advocacy Service Lewisham Independen ewisham Independent Health Complaint nt Health Complaints Advocacy Serv dvocacy Service Lewisham Ind m Independent Health Co h Complaints Advoc Service Lewish endent He aint Lewisham Independent Health Complaints Advocacy Service We can support you to make a complaint about an NHS service Our service is free, confidential and independent of the NHS What is Healthwatch Lewisham? Healthwatch Lewisham is the independent champion, for both health and social care services for children, young people and adults. We work to help improve services for people who live, or access services, in the borough. We have the strength of the law and the national influence of Healthwatch England behind us. Talk to us Whether you are looking for information or have concerns about local health and social care services, Healthwatch Lewisham wants to hear from you. Our contact details 020 8315 1916 [email protected]@HWLewisham www.healthwatchlewisham.co.uk Community House, South Street, Bromley BR1 1RH Lewisham Independent Health Complaints Advocacy is commissioned by Lewisham Council We work closely with other local services to: • Support people to have a voice to influence and challenge the planning and provision of their local health services. • Improve local health services and the customer experience. • Strengthen the patient voice. • Give people local information and support.
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Lewisham Independent Health ComplaintsAdvocacy Service
We can support you to make
a complaint about an NHS service
Our service is free, confidential and
independent of the NHS
What is Healthwatch Lewisham?
Healthwatch Lewisham is the independent champion, for both health and social care services for children, young people and adults. We work to help improve services for people who live, or access services, in the borough. We have the strength of the law and the national influence of Healthwatch England behind us.
Talk to us
Whether you are looking for information or have concerns about local health and social care services, Healthwatch Lewisham wants to hear from you.
Lewisham Independent Health Complaints Advocacy is commissioned by Lewisham Council
We work closely with other local services to:
• Support people to have a voice to influence and challenge the planning and provision of their local health services.
• Improve local health services and the customer experience.
• Strengthen the patient voice.
• Give people local information and support.
Getting
your voice
heard by the
professionals
Do you have a complaint about an NHS service?
If you feel you have not had the treatment you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. Our service is free, independent of the NHS and confidential.
Our Independent Health Complaints Advocacy Service can
• Support you to make an NHS complaint.
• Provide a Self Help Pack so you can manage your own complaint.
• Signpost you to other people/organisations for information.
• Remotely or intensively assist you e.g. come with you to a meeting if required.
• Involve an interpreter or a translator, if you need one.
Making adjustments to suit you
We will make every effort to adapt how we communicate with you to meet your needs. Please let us know what your particular needs are and we will do our best to help.
What does an advocate do?
An experienced worker, known as an advocate, can help and support you to make your complaint. They do not give advice about what you should do. They can provide options and guide you through the complaints process.
Our service can
• Give you the opportunity to speak confidentially to someone who is independent of the NHS.
• Answer questions to help you make decisions.
• Support you to write emails/letters to the right people.
• Support you explore your options at every stage of the complaint.
• Act on your direction rather than the wishes of others.
• Help clients prepare for meetings e.g. agenda, questions and possible outcomes.
• Go with you to meetings with medical professionals if required.
Our service cannot
• Help you to claim compensation.
• Get an NHS employee disciplined.
• Help you with complaints about private medical treatment.
• Give medical advice.
• Give legal advice.
• Provide Independent Mental Health Advocacy support (but we can signpost to it)
• Support you with issues outside the NHS complaints procedure.
