8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 1/11
Presented to:
NH House
Science, Technology and Energy Committee
June 9, 2009
Outage Management System(OMS)
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 2/11
Definitions / Acronyms• Outage Management System (OMS)
– A computer system used by operators of electric distributionsystems to assist in the restoration of power.
• Interactive Voice Response (IVR) – An interactive technology that allows a computer to detect voice
and keypad inputs.
• Advanced Metering Infrastructure (AMI) – The integration of advanced metering technology with
communication technology to allow two-way communicationbetween the utility and the customer meter.
• Supervisory Control And Data Acquisition (SCADA) – A communication system and computer/control system that
monitors and can control an electric power system.
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 3/11
Outage Management System (OMS)• A computer system that assists in the power
restoration process by:
– identifying the location of fuse(s) or breaker(s) that
operated to interrupt a circuit or portion of a circuit – translating customer call patterns into specific
“problem” locations requiring response by line crews.
– prioritizing restoration efforts and managing resourcesbased on defined criteria such as the size of outages,and the locations of critical facilities.
– providing accurate information on the extent ofoutages and number of customers affected.
– assisting with crew dispatching and tracking;management of crews assisting in restoration.
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 4/11
Managing Events without OMS
CUSTOMER CALLTO REPORT
OUTAGE
T r o u b l e T i c k e t
D ; l k a j f d ; l k j a ; l d k j f ; l a k j d l ; k j a ; d L j k ; l k j a d f ; l k j a ; l k d j f a Lk j ; a k l j d f ; l k j a d L j k a ; l k d f j ; l a k j d ; f l k j a ; l k j d ; f k a j d
; k j a ; l j ; l k j d f a l f l k a j ; d s f l j k a l f k j ; a l k j d f ; l a k j d f ; l k j a d f ; l k j a ; l k d j s f ; l k a j d f ; l k j a ;
; l d k a j f ; l k a j d s f ; l k j a d s ; l f k a ‘l k s a j ; l d k f j a ; l s k d j f ; l k a j d f l ; k a j ; l a k j s d f ; l k j a d s ; l f k j a ; l s d k j f
; l k a j ; l k j ; l k j ; l k j ; l k j ; l k j ; l k j ; l k j ; l k j l k j
Ad s f a d s f a d f a s d f a s d f a f d a s d f a f d a d f a f a a f a d f a s d f a
IVR
Customer Service Representative
Storm Room
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjadLjka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
Trouble
Ticket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjadLjka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
Trouble
Ticket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
TroubleTicket
D;lkajfd;lkja;ldkjf;lakjdl;kja;d
Ljk;lkjadf;lkja;lkdjfa
Lkj;akljdf;lkjad
Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
;ldkajf;lkajdsf;lkjads;lfka
‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
;lakjsdf;lkjads;lfkja;lsdkjf
;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 5/11
Managing Events with OMSCUSTOMER CALL TO
REPORT ANOUTAGE
IVR
Customer Service Representative
SCADA AMI
SCADA picture property of efacec Advanced Control SystemsOMS picture property of Telvent Miner & Miner
OMS
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 6/11
OMS Localized Example
ReceiveCustomer Calls
Isolate AffectedCircuit
Model OutageExtent
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 7/11
OMS Wide-scale Example
View AllCustomer Meters
Receive OutageCalls
Model OutageExtent
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 8/11
OMS Information Flow
IVR
AMI GIS
Web
SCADA
OMS
AMIOutage Identification
2-Way communicationbetween customer
meter and AMI system
IVR
Process and manage
customer calls
Provide information tocustomers
Customer call backs
Disseminate Information
Internal and externalnotification on scale of
event and ETR.
Network ConnectivityModel
Mapping information
Landbase
SCADAOutage Identification
Instant notification ofbreaker and recloser
operation.
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 9/11
OMS Benefits• Manages the overwhelming complexity of a major event.
– OMS is most helpful when there are many scattered outages
• Vastly increases the speed of trouble analysis, allowing
managers to make better/faster decisions. – Quickly predicts the number of individual outage locations, the extent of
each outage and the scope of the restoration effort as a whole.
• Improves prioritization of outages and other priorities such ascritical facilities and life support customers.
• Provides better information to key stakeholders (customers,emergency officials, regulators, elected officials, media, etc.)about the extent of outages, customers affected, progress ofrestoration, and the estimated restoration time.
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 10/11
OMS Limitations• The OMS does not “manage” the utility’s restoration.
– It is not a substitute for the utility’s Emergency Restoration Plan (ERP).
• The OMS does not provide information about “damage”.
– An OMS only “knows” what it is told. i.e., the number and locations ofcustomers who have called, information from SCADA, etc.
• The OMS does not automatically know the status of the utility’sdistribution system.
– OMS is dependent on sources of information, such as customer calls.
• The OMS does not directly provide estimated restoration timesor other information that would be valuable to customers.
• An OMS can become overwhelmed in extreme situations, andmay not be able to deliver promised benefits in all scenarios.
8/3/2019 Outage Mgmt Sys
http://slidepdf.com/reader/full/outage-mgmt-sys 11/11
Questions