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“The single biggest problem in communication is the illusion that it has taken place.”
-George Bernard Shaw
Introduction
• Difficulty with External portfolio is student outreach and bridging the gap between issues and the students they effect
• Outreach to students on external issues, sporadic, lacking consistency
• Few means for students to interact with issues• Very little available information on the
“external priorities” of students
• Not just a tool, but a holistic engagement strategy
• Provide future VPX’s flexibility, and cut down on expenses related to website development/design/outreach tools
• Integrate deeper with campus communities, provide a central communication point for students on post-secondary issues
• Engage with the broader UBC community, including faculty, staff, alumni, and residents on campus priorities in a more direct manner
Concept
• Established to replace External Commission in March 2013
• Works with the VP External on potential advocacy campaigns and initiatives
• Comprised of six members at large, and staff members of the VPX
ADVOCOM
OutreachAMS• Concept came in mid-2012 out of the
Comms. Review, aimed to target interests and needs of students
• CRM/Web based on NationBuilder non-profit platform
• Bid process tendered to cStreet Campaigns out of Toronto, Ontario
• Constructed over a 6 month period
System Requirements
• Cost effective (brass tax within our price range)• Flexibility to run various campaigns
simultaneously• Deep social media and user integration• Able to categorize student interests (“tagging”)• Able to communicate through other mediums
(text message blasts, email blasts, social media campaigns)
• Significant analytics capability • Central management, ease of use
CAN DO• Deep social media integration• Basic surveys • Text message petition signing, text blast
campaigns• Email blasting• “Points” based • Faculty/Group integration• Expand through open API • Track usage, interest of particular issues
CAN’T DO
• Robocall: feature disabled • Detailed surveys – tool/results
limited, fixing• Replace a good ground game• Automate functions • Outside access to contact database
Direct Engagement
• Elections are won and lost by the quality of a ground game
• Direct, conversational engagement provides greater buy-in from advocates
• Consultation events, livestreams, info events
• Office hours off-site• Campus canvassing (using
OutreachAMS)
As A Strategy • Structure for developing action • Cyclic, four stages of development• Can be modified year to year by
future executives, but provides a basis to build off of
Step 1. ADVOCOM• Takes policies passed by Council and
determines what direction to take from an advocacy standpoint
• Campaign concept developed with commission, including metrics, goals, and messaging
• Campaign presented, approved by ADVOCOM
• Staff begin implementing campaign (OutreachAMS and direct engagement)
Step 2. OutreachAMS
• Content from ADVOCOM worked into the online system, uploaded, and linked
• Petitions, information and “tags” developed, as well as pre-programmed social media events
• Using contact database, students contacted about campaign, system registers activity, produced quantifiable responses to issue
Step 3. Direct Engagement• Campaign being pushed by
OutreachAMS, direct engagement events scheduled by staff
• Executive/engagement team canvass• Consultations, information events held• Executive office hours outside of the
AMS offices • Presentations and open houses for all
student groups and clubs
Step 4. ADVOCOM
• ADVOCOM reviews effectiveness of campaign, results, and evaluates completion of metrics
• Report provided to VPX on results• Provides suggestions to help improve
campaigns (ie: new messaging, event concepts, etc.)
• Process repeated
Next Steps
• Advocacy guidelines – in development
• 2nd campaign launch, The Walking Debt
• 3rd campaign launch, pending • Staffing ADVOCOM – in progress • Phase 2, 3 rollout – API apps, survey
tools• Campus engagement audit –
January/February