Computaris

OutsourcingEngagement Model

Outsourcing Benefits

• Ensures maximum value of delivery to the end customer

• Frees managers to focus on core activities & on strategic positioning

• Gives you access to world class capabilities

• Help you solve out-of-control, critical technical issues

• Gives you access to specific language skills or resources in regions where they are hard to find

• Provides proximity/time zone compatibility

• Stimulates critical business analysis because of documentation of processes and costs

• Offers transparency and control over the project lifecycle

• Offers service delivery flexibility

• Enables you to gain competitive advantage through fast time to market for new products

Computaris view – what’s in it besides cost reduction?

Computaris elite corporate governance and professional standards are the basis of our high customer attrition rate

GoodOutsourcing

Computaris Engagement Model

ENGAGEMENTConsultancy Development

CentreProjectBased

Fixed priceContract

Engagement Model

Consultancy

•System analysis and feasibility study

•Proof of concepts and pilot projects

•Development of solution requirements

•Architecture review and gap analysis

Project Based

Engagement Model

•Tactical Engagement

•Address manpower shortage issues

•Work around budget constraints

•Procurement of rare skills

FixedContract

Engagement Model

•Limited but strategic partnership

•Deliverable based payments

•Creative resource management

•Possibility to implement managed services

DevelopmentCentre

Engagement Model

•Long term strategic relationship

•Risk mitigation advantages

•Collaborative planning

•Low upfront investment for the customer

Pricing Model

PRICINGTime &

MaterialsFixedPrice

Pricing Model

• Most used/recommended model when:

• Scope, specification and implementation plans of a

project are not precise enough nor easy to define and

require flexibility

• A complex project is prone to specification changes

and design

• Project cost = accurate view of the total project execution

time

Time &Materials

Computaris has very strict project management and reporting practices and high quality standards

Pricing Model

• Most used/recommended model when:

• Scope, specification and implementation plans of a

project are well defined

• Flexibility is needed when there is concern over

progress in remote projects

• Project cost – the client can visibly monitor the progress

of the project and costs in near real time due to the

milestones based payment options and schedules

FixedPrice

Relying on our expertise and the quality of our processes, Computaris offers unique risk-sharing/fixed price models

Engagement ModelDevelopment Approach

• Consulting & Assessment

• Checkpoint Based Development

• Agile Development

• Support and Maintenance

Use Case

• Customer profile:

• Leading supplier of prepaid billing, messaging and mobile device management solutions; focus on sales/marketing/business development; no focus on product development and customizations, this being all externalized

• Initial need:

• One of the existing solutions had major problems during implementation and they requested Computaris support to help them solve the identified cause

• Computaris involvement

• Over 10 products developed for our partner in rating and charging, messaging, loyalty, device management, customer care, provisioning, account management and a broad range of customization projects worldwide as 3rd party (together with or in the name of our partner)   

• Presales support – from the first visit to the customer, compliancy matrix, estimations, offers, end customer solution descriptions

• We now deliver 80% of all their projects with a team ranging from 10 to 60 people

• Computaris team

• KAM (Key Account Manager) – in charge with the commercial and operational part

• Project/Program Manager – one per each category of projects, a single point of contact from initial contact until final implementation of a project

• Testers, software developers, product management support,

resource manager, system architect, support, project manager

10+ years partnership with leading European ISV

Use Case

• Customer profile:

• Large global system integrator, mobile broadband specialist, having their own product development and services

• Initial need:

• They purchased a small UK based company Computaris has previously worked with and needed our skills to integrate this specific product/framework into their solution portfolio

• Computaris involvement

• Our engagement didn’t start working on a specific product but on top of a framework  - development of customed solutions for each end customer on top of it.

• The partner handles mostly the development of the framework and we handle the development of services

• Complex solutions with short timeframes and high flexibility -teams from 3 people to 40 people in 9 months while delivering a product.

• The partner comes to us with the specific requirements while he only handles the sales process (our responsibilities start from the estimations phase)

• Broad range of products delivered in the data metering space, AAA applications, data usage servers, PCRF/PCEF, etc

Major partnership with global System Integrator

Use Case

• Customer profile:

• leading provider of trendsetting real-time billing solutions; they do their own product development and keep proprietary, critical information for themselves

• Initial need:

• The base of our strategic partnership was their need for configuration and SI support

• Computaris involvement

• We have a team of QAs, SI and PMs onsite that report directly to our customer

SI and configuration support

Use Case

• Customer profile:

• Global provider of telecom IT solutions for the management of products, customers and revenue; the customer does its own product development and project management, use their own processes and timeline

• Initial need:

• During a peak period they needed highly skilled staff augmentation resources from Computaris that could easily and fast suit into their organization to work onsite and offsite

Staff Augmentation

• Computaris involvement

• Resources on demand from juniors that we supervise and support, up to system architects that verify the quality of the code created by our customer’s team

Outsourcing

• 1000+ projects successfully delivered worldwide

• Unequivocal technological expertise: 20+ years of telecom expertise at all levels, technical and commercial

• Quality standards excellence - with processes that can guarantee consistent and transparent performance

• Projects delivered to 70+ operators on 5 continents

• Track record in creating long term successful partnerships with leading industry players - trust in the security of confidential information and IPR

• Shared risks and fixed price models

• Investment in training and motivating talented staff coupled with low employee attrition rate

• Accelerated time to market

• Virtual team across the globe

• Life cycle planning

• Knowledge kept in the company for strategic partners – rump up/down (eg from 3 people to 20 in 3- 6 months and afterwards rump down to 6 people after 2 years)

Why choose Computaris Outsourcing services ?

100% of our projects delivered according to agreements

Together we grow faster!

Thank you!