Overcoming Burnout - Webinar 2016 for coaches + mentors hosted by the IIC&M

Overcoming Burnoutby Bettina Pickering

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Bettina Pickering

Career • Production Engineer

• 13 years in global management consulting

• Founded Aronagh in 2010

• Leadership Consultant, Exec Coach & Entrepreneur Mentor

• Change Practitioner, Recruitment consultant & Career Coach

• Regular Speaker online & face to face

Qualifications• Master Mentor & Master Coach (IIC&M)

• MA in applied Coaching (Emotions)

• Money, Marketing & Soul coach

• NLP Master Practitioner & Trainer

• MBA (Strategy & Finance)

• Exec & Life Coaching Diploma

• Qi Gong Teacher & Fitness Instructor

First co-authored book: ‘Dial A Guru – Awaken your True Potential’



Contents

• The science behind burnout – what happens and why

• How we can help our clients to recognise the signs and break out of the vicious cycle of burnout

• What we, as coaches, can do to help client through the acute phase of burnout, and on the journey of recovery

• Why focussing on the emotions involved can delivery bigger breakthroughs



Burnout - An increasing hazard

• Since 2000 burnout in GPs increased 5 x(Source: Local Medical Committees 2013)

• 70 % feel disengaged at work (Source: Gallup 2014)

• Increasing job turnover – up to 25%(Source: US office of labour statistics)

• 1380 cases per 100,000 workers of work related stress, depression or anxiety(Source: HSE 2014/2015)



Cost of Burnout

Business Cost

• Increased absenteeism

• Lower productivity

• Poor decision making

• Higher benefits costs

Source: Health & Safety Executive

10.5 million working days lost to stress /

year

Cost: £6.5 billion/year



What’s the Personal Cost

Personal Cost

• Career stagnation or even loss of job

• Low performance

• Loss of relationship

• Lower self-esteem & quality of life

• Various illnesses

• Depression



What does Burnout mean to you?

Question for you



Burnout – A definition

“ Exhaustion of physical strength, emotional

strength or motivation usually as a result of prolonged

stress or frustration.”

Source: American Heritage Dictionary of the English Language



6 Key Causes of Burnout

• Overload

• Values conflict

• Perceived lack of control

• Unfairness

• Lack of reward

• Breakdown of community



Difference between Stress Burnout

Stress

• Over-engagement

• Overactive emotions

• Feelings of urgency

• Hyperactivity

• Loss of energy

• Increased anxiety

• Physical damage

Burnout

• Dis-engagement

• Numbed emotions

• Feelings of helplessness

• Hopelessness

• Loss of motivation

• Increased risk of depression

• Emotional damage



The Science behind Burnout – Stress Response

1. Flight or flight response activated

2. Stress hormones released

3. Body response• Heart rate increase• Breathing increase• Blood flow diverted • Perspiration increased• Immune system suppressed• Emotions heightened

Threat perceived Threat

removed4. Body calms down;all back to normal



1. Fight or Flight

2. Stress Hormones released

3. Body response

4. Body cannot

calm down fully

5. New threat is

perceived as bigger

The Science behind Burnout

1. Fight or Flight


3. Body response

4. Body cannot

calm down fully

5. New threat is

perceived as bigger

1. Fight or Flight


3. Body response

4. Body cannot

calm down fully

5. New threat is

perceived as bigger



What are the signs of Burnout? – 12 Stages

1. Compulsion to prove oneself

2. Increased Effort

3. Subtle neglect of personal needs

4. Suppression of conflicts and personal needs

5. Re-evaluating of values

6. Increased denial of emerging problems

7. Withdrawal

8. Obvious Behavioural Changes

9. Depersonalisation

10. Inner Emptiness

11. Depression

12. Burnout Syndrome – total exhaustion / collapse



Which percentage of your clients exhibit two or more of these signs?

Poll

none

more than 25%

more than 50%

more than 75%



Breaking out of the vicious cycle of Burnout



Breaking out of the vicious cycle of Burnout

Awareness

Boundaries

Actions

Progress



Awareness is the first step

Source: http://www.asu-arbeitsmedizin.com/12-phase-burnout-screening-development-implementation-and-test-theoretical-analysis-of-a-burnout-screening-based-on-the-12-phase-model-of-Herbert-Freudenberger-and-Gail-Nor,QUlEPTYyMzQ1MiZNSUQ9MTEzODIx.htmlgb

• Acknowledgement of reality• Signs

• Feelings (or lack thereof)

• Experience

• Clarity on stages of burnout & stress

• Understanding of• the source of the problem

• consequences



Set clear boundaries

Keys to boundaries

• Saying no, saying yes

• When to start, when to stop

• Beliefs to let go, beliefs to adopt

• Asking for help



• Active rest

• Agree small actions

• Agree different experience of progress

• Encourage active progress reflection

Taking Action & Marking Progress



Acute phase of Burnout

This may include

• Depression

• Total exhaustion

• Mental breakdown

• Social isolation

• Thoughts of suicide

Team effort • medical support• therapeutic support • emotional support • mental support• social support



Coaching in the acute phase of Burnout

Coaching client to

• Identify and make use of sources of help

• Make very small changes so they can function

• See light at the end of the tunnel



Journey of recovery



Burnout Recovery

1. Dealing with burnout symptoms

• Immediate physical, mental & emotional recovery

• Building resilience

2. Changing the client’s world

• Clarity on values & desires

• Creating new habits e.g. saying no, honouring own needs & boundaries

• Build a new future



Burnout creates

• Emotional numbness (positive emotions)

• Hopelessness

• Helplessness

• Low self-esteem

Focus on Emotions



Two pathways working with Emotions to recover from Burnout

Start with present feelings

• Acknowledge feelings

• Identify needs

• Take action

Focus on noticing positive feelings

• Seek out instances of positive feelings

• Identify ways to replicate

• Take action



It’s not any easy or simple journey

• Focus on physical recovery – sleep, food & exercise

• Be prepared that it takes longer than you might think

• Re-thinking one’s self image, one’s model of the world and living life differently will be required

• It is a great opportunity to discover and following one’s calling



Question for you

What was your key takeaway from this session?



Any Comments, Shares or Questions?



Thank you

To get in touch with me:

Web: www.bettinapickering.com

E-mail: [email protected]

FB: www.facebook.com/bettinapickering

Twitter: @Bettina-Emotion

As a thank you for attending I have a gift for you:

www.bettinapickering.com/resources/gifts

Or connect with me on Linkedin

http://www.bettinapickering.com/

mailto:[email protected]

http://www.facebook.com/

http://www.bettinapickering.com/resources/gifts



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Date post:	21-Jan-2018
Category:	Leadership & Management
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Overcoming Burnout - Webinar 2016 for coaches + mentors hosted by the IIC&M

Leadership & Management