+44(0)20 8939 1650 [email protected]WWW.NAVEXGLOBAL.CO.UK CLIENT SUCCESS STORY Its roots tracing back to the 1850’s, Pittsburgh National Corporation (PNC) Bank is one of the oldest and most respected banks in the industry. With more than 60,000 employees and £197 in assets, PNC has 2,500+ branches in 13 states as well as an international presence in Canada and Europe. From its local banking roots, PNC has developed into one of the leading providers of financial services in the country, receiving both regional and national recognition and for its accomplishments. As regulations on this highly-scrutinised industry continue to increase, PNC knew they would need to improve transparency and handling capability of their policies and procedures. Over the years, they made considerable investments in both Lotus Notes ® and an intranet website to manage their documents. Still, neither system met PNC’s high standards, and overlap between the applications created confusion and version control trouble. From a compliance perspective, the lack of clarity, consistency, and readership metrics was an unacceptable risk for the institution. PNC needed a document management system with intuitive versioning controls, powerful search and tagging features, and compliance-savvy reporting tools. After extensive research, PNC selected NAVEX Global’s PolicyTech™ policy management software. Leadership recognised clear advantages across all of their pain points, and opportunity for significant process improvements, thanks to: • Sophisticated, yet easy to understand document organisation structures • Automated document creation, review, approval and distribution • Centralised document consistency and control with robust linking/cross referencing between documents • More effective employee training methods • User-friendly software design that understands how people work; fully integrated with Microsoft ® Office™ applications • More robust, accurate and dependable search function and results • Complete audit trail and version controls, including powerful archival processes Overcoming PNC’s Intranet Challenges
Challenges: Internal and ExternalBeyond the daunting task of controlling critical documents for internal use, PNC Bank, like all similar financial institutions,
needed to comply with a wide variety of regulations which include:
» The Bank Secrecy Act of 1970
» Sarbanes–Oxley Act of 2002
» Anti-money Laundering (1986, 1992, 1994, 1998)
» Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
Consistent with its reputation as a banking industry leader, PNC Bank sought to clean-up the problems caused by using
these two separate policy and procedure management systems. In addition to providing a more user friendly system,
PNC also wanted to reduce costs in terms of employee time investment and the quality of policy development. However,
the greatest perceived ROI came from the increased policy knowledge and awareness by employees.“ Instead of
walking around the hospital noting errors in a spreadsheet during our ‘Safety Walks,’ it was easy to create a Safety Walk
template in PolicyTech,” said Sheikh.
Sabrina Viscomi, Project Manager for PNC Bank, elaborated on their situation. “Our Lotus Notes database search had
no advanced features and our Intranet was flooded with outdated information that muddles the search. It just didn’t
return accurate results.”
Intranets and shared network drives
are not typically designed with
policy management in mind. They
suffer from outdated documents
with few management controls,
lengthy manual review and approval
processing, and lack of any
measurable readership data.
Referring to their intranet, Viscomi noted, “…it was bulky and had various different pages for different departments and
lines of business. It was confusing to use. Unless you give very specific directions things were difficult to find.”
“It’s about consistency and having a centralised point that we can direct people to,” she continued. Their two
solutions for policy management and the bulkiness of the intranet made document centralisation and management
a constant issue.
“PolicyTech allows for consistency and centralization. The intranet did
not offer the centralized point or the control we needed.”
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organisations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.
NAVEX Global’s PolicyTech policy management software revolutionises the way organisations manage policies and
procedures. Our industry-leading solution has been designed to help organisations centralise and simplify their policy
management activities, making the complex tasks of writing, sharing, updating and attesting to policies simple and
seamless, while also helping organisations meet legal and regulatory requirements.
To learn more about PolicyTech or to schedule a demo, visit www.navexglobal.com/PolicyTech or call us at +1 866 297 0224.
Find Out How Your Organisation Can Benefit From NAVEX Global’s PolicyTech Policy Management Software
CLIENT SUCCESS STORY
The Ideal Solution: NAVEX Global’s PolicyTech™After researching several options, PNC Bank selected NAVEX Global’s policy management software. It is used by more
than 1,000 organisations of all sizes and industries worldwide. Thanks to its compliance sensibilities, PolicyTech has won
particular praise in the financial services, healthcare and government markets.
Organisations adopting NAVEX Global’s policy management software no longer need to struggle with multiple and
missing documents, or worry about publication, archiving or policy readership issues. PolicyTech provided the ideal
solution for PNC bank through its user-friendly interface, advanced search capabilities, sophisticated data management,
and streamlined workflow process.
After implementing the system, PNC realised a wide range of benefits company-wide, as well as for individual
employees. Jeffrey Johnson, PNC Bank Software Engineer, explained, “The audit trail is really good for us; to be able
to show the control path from one version to the next as documents are updated has been helpful. We use digital
signatures to help us keep track of who is approving documents… and also to help track of who has read them. The
database is well-organised and easy to use. The system is actively reinforcing our workflow and security, keeping us in
line with best practices without our having to even think about it.”
PNC Bank is now operating more effectively by using a software tool that organises, centralises and automates their
policy management efforts.
HOW ARE YOU TRAINING AGAINST YOUR POLICIES?
Having your policies and procedures organised and easily managed is critical to your compliance programme, and the
overall health of your business. But how do you know your staff and vendors have read and understand them? Ask one
of our compliance experts about NAVEX Global’s complete online training systems.
