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European Network of Living Labs (ENoLL)
Overview of Best Prac;ces from the ENoLL community
Ana Garcia European Network of Living Labs (ENoLL)
User Empowerment Mutual Learning Seminar EIP_AHA C2
Eindhoven, October 23th, 2013
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The European Network of Living Labs (ENoLL)
+300 Accredited Living Labs
European Network of Living Labs, Brussels based international non-profit organisaton, facil i tates the cooperation and the exploitation of synergies between its 300+ members worldwide.
Living Labs suppor;ng EIP_AHA
A Living Lab is a real-‐life test a n d e x p e r i m e n t a ; o n environment. where users and producers co-‐create innova;ons. In a trusted, open ecosystem that enables business and societal innova;on
Living Labs suppor;ng EIP_AHA
Overview of best prac;ces User Empowerment – AHA domain
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Overview of best prac;ces from ENoLL community:
User Empowerment – AHA domain
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• Coventry Ci;lab (UK): – Warm Neighbourhoods®, AroundMe™, Serious Games: Business and societal objec;ves. Best
prac;ce in Co-‐crea;on à service design, business models, service blueprint + User stories. • iMinds (Belgium):
– Care Living Labs: Scaling and measuring Living Lab + societal/business impact – Care4Balance: Itera;ve co-‐crea;ve R&D approach
• AIM (+Waag) (NL): – Health-‐Labs: AHA & SmartCi;zen, scale, diversity of “Labs”, Serious Gaming
• WAAG Society (+Laurea) (NL): – Express2Connect: Collec;on of good prac;ces in user engagement/involvement/
empowerment in all the stages of development. People Value Company, Storyville games, Social connectedness. Book (CONECT)
• Laurea University of Applied Sciences (Finland): – M-‐Health booster – RDI: Scale, network of Labs/tes;ng environments – Guarantee project: Involvement tof big tech. companies + Living Labs, Ethics, privacy, data
security • GAIA (Spain):
– ObesiTIC Project: Living Lab as a service – Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons:
building on knowledge and best prac;ces.Scaling
ci;zen engagement in culture, health and well-‐being co-‐crea;on & serious games Sinead Ouillon Email: [email protected]
By Sinead Ouillon
Warm Neighbourhoods® DALLAS: Delivering Assisted Living Lifestyles at Scale (£23 million) • AIM: to grow the assisted living sector and position companies to take advantage of increasing
global demand for assisted living goods & services • OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to
enable independent living, whilst thinking beyond traditional health and social care provision
100 years ago I could have checked on my elderly mum as I walked to work
Today I live 100 miles away, how do I do know mum’s OK ?
The Smoking Chimney
By Sinead Ouillon
WarmNeighbourhoods® “AroundMe™”
• The “AroundMe™” service (part of the WarmNeighbourhoods brand) is a consumer self-buy informal care platform that helps people live independently and help their friends and relatives more easily support them
• Uses connected home sensor technologies – Appliance monitor – Drawer/door sensors – Temperature monitor
• Text messages sent to let carers know their loved one is up and about, and OK.
By Sinead Ouillon
• Health Care (eHealth, Virtual Clinics, Mobile learning)
• Educa;on & Training (Games based learning, virtual assistants)
• Tourism (loca;on based content – augmented reality)
• Retail (intelligent retail systems)
• Intelligent Transport (wireless parking guidance) • Public Service Planning (wireless sensor monitoring) • Research and Development (Touch Digital)
Games technology for ci;zen engagement in:
By Sinead Ouillon
Tech Example: Virtual Care Lounge Managing Chronic Illness, ini;ally COPD, Direct Reduc;on in Hospital Admissions, Tele
Medicine, Virtual Avatars, Library Built with Staffordshire NHS Trust – 47 pa;ents (provided iphones or ipads), diary updates, speak to other pa;ents, stop smoking room, exercise room, display pa;ent data.
By Sinead Ouillon
Care Innovation Space Flanders: real-life experimentation and impact testing of innovative solutions for elderly care in large-scale living labs
By iMinds
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USER COMMITTEE
SOUNDING BOARD COMMITTEE
USER COMMITTEE
PROJECT PROJECT PROJECT PROJECT
LIVING LAB PLATFORM 1 LIVING LAB PLATFORM 2 ...
SCIENTIFIC CONSORTIUMPROGRAM OFFICE PO
Care Living Lab
By iMinds
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Cross-‐overs
• Trends and opportuni;es inside and outside Flanders
• Informa;on exchange, events, knowledge sharing, match making func;on
• Collect and disseminate scien;fic knowledge • Policy advice
By iMinds
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Objec;ves for “indicator development”
• Development of a measurement instrument with – qualita;ve and quan;ta;ve key indicators – measuring outcomes & processes
• Social & economical impact • Policy advice
Evaluate projects Outcomes & processes
• S;mulate maturing • LL Plaoorm: by self-‐assessment • Care LL: by tailored support • Flanders: itera;ve policy advice
Evaluate living lab Methodology & processes
Specific
Measurable
Achievable
Relevant
Time bound
By iMinds
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Indicator development • Development of “Ideal type goals” for care living labs
• 4 clusters of key concept and values à translated into a measurable set of indicators
Evaluate living lab methodology &
processes
Open innova;on
Human-‐centered design
Local play ground / experimenta;on space
Governance & management
Determine sub-‐dimensions
Opera;onaliza;on in indicators
By iMinds
Care4Balance Balancing informal care through mul;-‐service stakeholder design AAL call 5 project
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One single ICT system that offers care task coordina;on & communica;on within care network
By iMinds
Approach
Informal carers
Elderly Formal carers
28/10/13 18
• Itera;ve co-‐crea;ve R&D approach (Innova;on Binder)
• End users in the driving seat • User requirement analysis • Persona & scenario development • Co-‐crea;ve POC development • Real-‐life tes;ng
• Technological components & integra;on
• Find the op;mal business ‘sweet spot’ within consor;um
“Innova;on binder”
Business perspec;ve
Technology perspec;ve
User perspec;ve
By iMinds
Focus on informal carers • What did we do so far? • Domain analysis:
– literature study – observa;ons – workshops (n=15) – in-‐depth interviews (n=7) – diary study (n=7) – sensor study (n=7)
28/10/13 19
• Persona development
Informal carers: who?
• Current prac;ce scenario
What do they do? What are their pains?
• User requirements
What do they need?
• Future prac;ce scenario
How support them with technology?
From user perspec;ve
From technology perspec;ve
From business perspec;ve By iMinds
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Health-Lab
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To support and stimulate ICT & Care developments: • Creating a platform where all people meet, discuss and share development and implementation of new solutions in care
• Support and stimulate the set-up of several living lab locations were new solutions can be tested and improved, together with users
• The creation of new curricula’s focused on the implementation of these new solutions in educational settings
AMSTERDAM SMART CITY
Contact: gijs.vanrijn@health-‐lab.nl www.health-‐lab.nl www.amsterdamsmartcity.com
By Gijs van Rijn
Digital choir In Almere senior citizens use online services to participate in a digital choir, hereby elderly maintain easy access to activities in a larger community.
Facts & results • Mul;ple actors • The broadband connec;on seniors can
sing synchronous • Stay part of a social community • Decrease loneliness • Digital choir is a starter for other social
ac;vi;es
AMSTERDAM SMART CITY 21 By Gijs van Rijn
GetConnected: serious gaming
50 students and several care institutions are developing games that stimulate seniors to keep moving and maintain social interaction, together with the elderly.
Facts & results • 10 teams of 5 students ‘Informatics’ • Assignments are given by the institution and the elderly • Increase of interaction between clients • Several serious games developed, some students become entrepreneur
AMSTERDAM SMART CITY 22 By Gijs van Rijn
Living labs
Online Physiotherapy
Ipads
Historic video wall for demented
Hearplay -‐ visual disabiliQes
V2me friendship finder system
A2E2 – Digital Coach
AMSTERDAM SMART CITY 23 By Gijs van Rijn
Express to Connect: Apps to improve social interac;on Partners: E2C consor;um (Denmark, Sweden, Finland, The Netherlands)
By Sabine Wildevuur
‘Real life’ living labs
By Sabine Wildevuur
Cocrea;on workshops
By Sabine Wildevuur
By Sabine Wildevuur
By Sabine Wildevuur
By Sabine Wildevuur hup://www.bispublishers.nl/bookpage.php?id=265
By Rob Moonen
mHealth Booster – RDI project • The purpose of mHealth Booster –RDI project is to plan and co-‐create with the
clients, professionals and entrepreneurs ac;ve and par;cipa;ve development environments (test environments). Health technology products, solu;ons and services will be tested and developed tthrough Ac;on research and user-‐driven methods in real life as Living Lab approach.
• The mHelath Booster -‐project started in August 2013 and will be implemented during the year 2014. Laurea University of Applied Sciences is coordina;ng the project. mHealth Booster project is funded by The Finnish Centres for Economic Development, Transport and the Environment (ELY Centres).
• The ac;vi;es of the mHealth Booster focuses on empowering elderly people to live independently at their own homes as long as possible. Technological solu;ons support and combine health and wellbeing of the elderly people.
• The main objec;ve of the Ac;on Research of the mHealth Booster -‐project is to find out how e.g. new mobile products and services can be co-‐created and developed by elderly people and their significant others and professionals.
By Paula Lehto
• ObesiTIC Project: Valida;on of this tool in an area of special interest following a Living Lab methodology for the co-‐crea;on, tes;ng and valida;on of the technology developed within the project through SPORTIS Living Lab.
• A Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons (AAL. Ambient Assisted Living) was planned to be launched by GAIA, addressing the target organiza;ons, the users, the mechanisms and procedures towards a successful launch and a sustainable CoIE. The experience gathered in FP6 and FP7 Networks of Excellence (NoEs) and some resul;ng CoIEs and Living Labs established in other areas were taken into considera;on. Links with other relevant ini;a;ves, namely ARTEMIS, other ETPS and na;onal and regional CoIEs and Living Labs, like SPORTIS Living Lab were exploited.
•
By Idoia Muñoz
Summary Trends involving users in AHA
• Scaling-up: involvement and
experimentation at city and
Regional
level + combination of
several LLs and
experimentation sites�
• Measuring/indicators v
alue of the
Living Lab instrument �
• Extensive usage of g
aming and serious
games �
• Business development focus�
• Ethics, privacy, data
security focus�
Input provided by: • Sinead Ouillon, [email protected] • Bram Lievens ([email protected]), An Jacobs ([email protected])
• Gijs van Rijn ([email protected]) • Sabine Wildevuur ([email protected]) • Tuija Hirvikoski ([email protected]), Rob Moonen ([email protected]), Paula Lehto ([email protected])
• Idoia Muñoz ([email protected])
Ana Garcia European Network of Living Labs [email protected] @RoblesAG
@openlivinglabs [email protected]
www.openlivinglabs.eu