21
OWNER’S MANUAL 2020/2021 MODEL YEARS Contender Boats, Inc. 1820 SE 38 th Avenue Homestead, FL 33035 (305) 230-1600
OWNER’S MANUAL
2020/2021 MODEL YEARS
Contender Boats, Inc. 1820 SE 38th Avenue Homestead, FL 33035
(305) 230-1600
2020/2021Owner’sManual Page2
Table of Contents
TableofContents.....................................................................................................................2Welcome.....................................................................................................................................3
Background...............................................................................................................................4WarrantyInformation...........................................................................................................6
SafetyInformation..................................................................................................................9
BatterySwitchOperation..................................................................................................10FuelSystem.............................................................................................................................11
StandardFuelCapacities....................................................................................................12
HeadSystem...........................................................................................................................13LivewellSystem.....................................................................................................................13
CarbonMonoxideDetection.............................................................................................13DesignatedOccupantPositions.......................................................................................14
ManOverboardPrevention..............................................................................................14
MaximumOutboardHorsepowerRatings...................................................................15GelcoatMaintenance...........................................................................................................16
UpholsteryCare.....................................................................................................................18
WinterizationProcedures.................................................................................................18ReboardingInstructions....................................................................................................19
Boat/EngineInformation...................................................................................................20CustomerSatisfactionSurvey...........................................................................................21
2020/2021Owner’sManual Page3
Welcome CongratulationsonthepurchaseofyournewContender.ContenderBoatsishappytoprovideyouwiththisOwner’sManualasawaytohelpyoubecomefamiliarwiththemanysystemsaboardyourboat.TheManualisnotintendedtobeafullexplanationofhowtomaintainandoperateyourContenderbutisinsteadasupplementtohelpyoualongtheway.AlsopleasenotethatduetothecustomnatureofallContenderBoats,theinformationinthismanualmayvaryfromwhatisinstalledonyourboat.Ifyouhaveanyfurtherquestions,feelfreetocontactyourlocaldealerorContenderdirectlyandamemberofourstaffwillbehappytohelp.
2020/2021Owner’sManual Page4
Background IntroductionIfthere’sonethingwe’veproven,it’sthis:youdon’thavetobearoundalongtimetobeconsideredalegend.Injust35years,Contenderhasredefinedallthatasportfishingboatcanbe.Fromourearlybeginnings,we’veevolvedfromtheoriginalhulldesignoftheclassic25’tothesophisticatedpowerandperformanceoftoday’stournamentprovenwinners.Andunlikesomemassproductionboatbuilders,weatContenderprideourselveswithatraditional“handson”boatbuildingphilosophywhileusingthemostadvancedmodernmaterialsandqualitycomponentsavailable.Butjustlikethepeopleweaimtoplease,wetooareneversatisfied.Thatiswhywewillcontinuetodoallwecantorefineandimprovetheconceptoftheultimatesportfishingboat.WhyContender?Youknowthereismoretoitthanjustluck.There'sfishingtherightbait,thewatertemperature,thewind,theseasonandahostofotherfactorsthatstandbetweenyouandthescaleatthedock.Andthenthere'stheboat...We'llputitsimply:theboatmatters.ToownaContenderistoownthebestsportfishingboatonthemarket.Period.Since1984,Contenderhasbeenproducingthehighestquality,mostwelldesignedboats.Ourpopularityamongtruedie-hardfishermanisatestamenttoContender'sreputationandlegendaryperformance.However,eventhebestdesignedboat,withthehighestqualityconstructionmaterialsmeansabsolutelynothingifthehulldesignisnotproven.EveryContenderiscraftedusingourprovendeep-V24.5°deadrisehullthatincorporatesourreverseradiuschineforadryrideintheroughestconditions.Notonlydoesthiscreateaddedliftonplanetorunfasteronlessfuel,italsoprovidesarocksteadyfishingplatformatrest.AContenderisbuiltbyfishermenforfishermen.Thatmeansweknowhowfishermenthink.That’swhyourinteriorlayoutsarecleanandunobstructedwithoneleveldeckallowingquickandeasymovementfrombowtostern.Belowouroversizeddeckslielargestoragecompartmentswithwaterproofgaskets.Weknowthatfishermenareveryparticularabouttheirboats.Asasemi-custommanufacturer,Contender,throughyourdealer,canmakemodificationstomeetyour
2020/2021Owner’sManual Page5
personalfishingstyle.Makingtheseboatsnotjustgreatforfishing,butanyboatingactivity.OthernoteworthyContenderfeaturesincluderaisedtransomlivewells,integratedflushmountbowrails,anchorlockers,walk-throughtransomsandself-bailingcockpits.Andwhatgoodwouldthebestfishingboatbewithoutthebestoutboardstopowerit?EveryContenderisoutfittedwithYamahaoutboardsthatareperfectlysuitedfortheContendermodelyouchoose.Sowhetheryou'repartialtothecanyons,theOuterBanksortheGulf,wewishyouluck.ThefishandMotherNaturearen'tgoingtomakeiteasy,that'swhyyoubuyaContender.CompanyHistoryContenderBoatswasfoundedin1982byitscurrentowner,JosephNeber.IncorporatedinthestateofFloridain1984,ithasoperatedcontinuouslysincethenproducingover6000boatsinsizesfrom21’to44’inopenandcabinconfigurations.Contenderproduceshighqualityoutboardpoweredoffshoreperformancecruising,luxury,andfishingvessels.OurFacilityTheContenderproductionfacilityislocatedinHomestead,Florida.DedicationtoQualityWedon’tbuilddecentboats.Decentboatsdon’twintournaments.Seriousfishermendon’tbuydecentboats.Butmostimportantly,decentboatsdon’tinspirethekindofloyaltythatContenderownersdisplay;aloyaltythatcomesfromhaving110%confidenceinthedesignandconstructionofyourvessel.AtContender,wearesingularlycommittedtoproducingthebestboatintheworld.That’swhyeveryContenderiscraftedwithhandlaminatedsolidfiberglassusingbiaxialandtriaxialcloths,structuralPVCcoresandwichconstructionforlightweightandsuperiorstrengthaswellasvinylesterresinsandspecialtyformulatedgelcoatsforhighglossmirror-likefinishes.Wewantourboatstoperformandlookasgoodasyoudowiththattrophyinyourhand.
2020/2021Owner’sManual Page6
Warranty Information
2020/2021Owner’sManual Page7
2020/2021Owner’sManual Page8
2020/2021Owner’sManual Page9
Safety Information SafeboatingisveryimportanttoContenderBoats.Inadditiontotheinformationfoundinthismanual,itisrecommendedthatanyboatowneroroperatorfamiliarizethemselveswithstate/locallawsaswellasallU.S.CoastGuardsafetyguidelines.ItisalsoimportanttohaveagoodunderstandingoftheRulesoftheRoadandtoexercisegoodjudgmentandcommonsenseatalltimeswhileonthewater.Contenderalsoadvisesthatwhileonboard,allpassengersshouldwearlifejackets,andthevessel’soperatorshouldalwaysweartheenginesafetylanyard.Youshouldneveroperatethevesselundertheinfluenceofdrugsoralcohol.Additionally,extremecautionshouldbeexercisedwhileoperatingthevesselinroughwater,severeweather,darkness,fogorlowvisibility.AsperABYCT-5,thefollowingwarninglabelsareplacedoneachContenderBoat(whereapplicable).Ifanyofthebelowlabelsismissing,becomesdamagedorbecomesunreadable,pleasecontactContenderoryourdealerforareplacement.
• MAXIMUMCAPACITIES(forboatsunder26’)• CARBONMONOXIDEWARNING–athelm• CARBONMONOXIDEWARNING–attransom• ROTATINGPROPELLERWARNING–athelm• ROTATINGPROPELLERWARNING–attransom• FUELSYSTEMWARNING–inbilge• FUELSYSTEMPRESSUREWARNING–atfuelfill• TRASHOVERBOARDREGULATIONS(forboats26’andover)• OILDISCHARGEPROHIBITED(forboats26’andover)
2020/2021Owner’sManual Page10
Battery Switch Operation
OFF
2
1+2
1
Posit
ion
"OFF
"
Batte
ry up
strea
m o
f swi
tch
is di
scon
ecte
d fro
m a
lllo
ads.
All lo
ads d
own
strea
m o
f swi
tch
reci
eve
no
powe
r.
Posit
ion
"2"
Batte
ry up
strea
m o
f swi
tch
is di
scon
ecte
d fro
m a
ll loa
ds. A
ll loa
ds d
own
strea
m o
f sw
itch
reci
eve
powe
r fro
m a
n al
tern
ate
batte
ry. A
ltern
ate
batte
ry m
ust b
e in
"1+2
" or
"ALL
" pos
ition.
Posit
ion
"1+2
" or "
ALL"
Batte
ry up
strea
m o
f swi
tch
is co
nnec
ted
in pa
ralle
l to
anot
her b
atte
ry or
bat
terie
s by p
uttin
g de
signa
ted
switc
hes i
n sa
me
psot
ion.
All l
oads
dow
n str
eam
of
switc
h(es
) rec
ieve
pow
er fr
om 'b
anke
d' b
atte
ries a
s if
they
are
one
larg
e ba
ttery.
Posit
ion
" 1"
Batte
ry up
strea
m o
f swi
tch
is co
nnec
ted
to th
e lo
ads i
t su
pplie
s only
. All l
oads
dow
n str
eam
of s
witc
h re
ciev
e po
wer f
rom
this
batte
ry on
ly.
Switc
h Po
sitio
n ind
icat
or/
man
ual p
ositio
n se
lect
or
Batte
ry Sw
itch
Conf
igur
ation
DO N
OT S
CALE
DRA
WIN
G
UNLE
SS O
THER
WISE
SPEC
IFIED
:
REV
DWG
. NO
.
ASIZETITLE:Con
tende
r Pro
priet
aryNA
ME
DATE
COM
MEN
TS:
Q.A
.
MFG
APP
R.
ENG
APP
R.
CHEC
KED
DRAW
N
FINISH
MAT
ERIA
L
INTE
RPRE
T GEO
MET
RICTO
LERA
NCIN
G P
ER:
DIM
ENSIO
NS A
RE IN
INCH
ESTO
LERA
NCES
:FR
ACTIO
NAL
ANG
ULAR
: MAC
H
BEND
TW
O P
LACE
DEC
IMAL
TH
REE P
LACE
DEC
IMAL
APPL
ICAT
ION
USED
ON
NEXT
ASS
Y
PRO
PRIET
ARY
AND
CONF
IDEN
TIAL
THE I
NFO
RMAT
ION
CONT
AINE
D IN
THIS
DRAW
ING
IS TH
E SO
LE P
ROPE
RTY
OF
Cont
ende
r Boa
ts Inc
orpo
rate
d. A
NY
REPR
ODU
CTIO
N IN
PAR
T OR
AS A
WHO
LEW
ITHO
UT TH
E WRIT
TEN
PERM
ISSIO
N O
FCo
nten
der B
oats
Incor
pora
ted
IS PR
OHIBI
TED.
54
32
1
2020/2021Owner’sManual Page11
Fuel System ManyContenderscomeequippedwithseveralfueltanks.Mostoften,theconfigurationisacentertankandtwosaddletanks.Thefollowingdiagramisprovidedtohelpunderstandhowthevalves(locatedinthebilgecompartment)controlfuelflowtoeachoftheboat’smotors
Whenequippedwiththreefueltanks,therewillbeonefilllocatedonthestarboardside(forthestarboardsaddletank)andtwolocatedontheportside.Oneofthefillsontheportsidewillhaveasmall“C”etchedinit,tosignifythecentertank.AllnewContenderscomeequippedwithaBluSkiespressure-reliefEPAcompliantfuelsystem.Thefuelfillalsoincludesapressure-relievingvent,whichreleasesvaporsduringthediurnalventingcycle.Thismeansthatyoumaynoticeasmallamountofpressureinthesystemwhenopeningthefuelcap.OnthefollowingpageisalistofstandardfueltanksizesforallcurrentContenderBoatsmodels.Itisimportanttonotethatinmanyinstances,webuildboatswithcustom-sizedfueltanks.Ifyouareunsureofthefuelcapacityofyourboat,pleasecontactyourlocaldealerorContenderdirectly.
2020/2021Owner’sManual Page12
Standard Fuel Capacities 25BAY 90GALLONS(CENTER)25TOURNAMENT 145GALLONS(CENTER)28TOURNAMENT 180GALLONS(CENTER)30TOURNAMENT/ST 115GALLONS(CENTER) 75GALLONS(SADDLES)32TOURNAMENT/ST 130GALLONS(CENTER) 90GALLONS(SADDLES)35TOURNAMENT/ST 150GALLONS(CENTER) 125GALLONS(SADDLES)39TOURNAMENT/ST 230GALLONS(CENTER) 135GALLONS(SADDLES)39FISHAROUND 220GALLONS(CENTER)
120GALLONS(SADDLES)
44ST 320GALLONS(CENTER)140GALLONS(SADDLES)
44FISHAROUND 335GALLONS(CENTER)120GALLONS(SADDLES)
PleasenotethatduetothevariouscomponentsinstalledinthefuelsystemtocomplywiththeEPAEvaporativeEmissionsRegulations,theactualusablevolumeofeachtankmaybelessthanthevalueslistedabove.Allfuelsystemshavebeenfactoryinspectedandpressuretestedinaccordancewithregulationsineffectatthetimeofmanufacture.Thisinspectionensuresthatthesystemisairtight,leakproofandsafe.Itistheresponsibilityoftheendusertomaintainitinthatcondition.Makefrequentinspectionsoftheentiresystemtoensureitremainsfunctionalforyearstocome.
2020/2021Owner’sManual Page13
Head System Whenequippedwithamarinetoilet,yourContenderwillincludeaY-valveandaholdingtank.TheY-valveistypicallylocatedontheforwardbulkheadoftheconsoleinterior.Whenthevalvehandleispointedtoport,thedischargefromthetoiletisdivertedintotheholdingtank.Whenthehandleispointedtostarboard,thedischargeisflushedoverboard.Aneasywaytorememberthisiswhenthevesselisinport(nearshore),federallawrequireswastetobecollectedintheholdingtank:inport,handletoport.
Livewell System Contenderscanbebuiltwithawidearrayoflivewellquantitiesandarrangements.Theplumbingofthesewellsisoftenspecificonlytotheparticularboatorconfiguration,however,somesimilaritiesexist.Mostwellsutilizeanintake,adrain,andanoverflow.Theintakeisusuallyfroma“highspeedwaterpickup”locatedonthebottomofthehull.Thisintakeallowsthesystemtoreceivecleanwaterevenwhileuponplane.Thisintakeisconnectedtoavalveandthenalivewellpump.Thedrainandtheoverflowareplumbedoutthetransom,usingaseacockvalveandathru-hullfitting.Inmostcases,whenusingthelivewell,thedrainmustbeclosedtoallowwatertoaccumulateinthewell.Thevalvefortheoverflowcanalsobeclosedslightlytoallowtheflowfromtheintaketooutpacetheoverflow.Thiswillcreatea“pressurized”wellwherethewaterwillfilluptothelivewelllid.Thishelpstoreduce/eliminatesloshinginsideofthewellandwillimprovebaithealth.
Carbon Monoxide Detection Whenequipped,ifCarbonmonoxidedetectorsoundsitisbesttogettofreshairoutsidethecabinorconsoleimmediately.Shutdownthegeneratorifitisrunningandventilateallenclosedareas.
2020/2021Owner’sManual Page14
Designated Occupant Positions AsperABYCH-5.5.2.2,allvesselsunder26’whichcomeequippedwithamaximumcapacitystickermustalsoidentify“designatedoccupantpositions”forthatnumberofpassengers.Thisistobeusedasaguidelineforpassengerplacementwhileunderway.
Man Overboard Prevention
AsperISO15085:2003/A2:2018,theshadedareainthedrawingbelowistheworkingdeckareawithregardstomanoverboardprevention.
2020/2021Owner’sManual Page15
Maximum Outboard Horsepower Ratings AsperABYCH-26.5.1.3,allvesselsover26’shallhaveamaximumpowercapacityrating,tobedisplayedinthemanufacturer’sowner’smanual.PleasenotethatthesevaluesaresubjecttochangeanditisadvisedtocontactContenderbeforeperformingarepower.
28T 600HP30T 700HP30ST 700HP32T 800HP32ST 800HP35T 1200HP35ST 1200HP39T 1600HP39ST 1600HP39FA 1600HP44ST 2000HP44FA 2000HP
2020/2021Owner’sManual Page16
Gelcoat Maintenance
Your boat’s gelcoat finishYour new boat with a Maxguard premium marine gelcoat finish will look good for years to come. The unique coating that makes up your boat’s beautiful exterior is the result of many years of gelcoat research, testing and development.
Gelcoats have been used for years to make the colored surfaces of fiberglass boats, including hulls and decks as well as other exterior and interior parts. The gelcoat is actually a thin surface coat of a specially pigmented polyester resin used in hand lay-up and spray-up fabrication to provide an attractive and weather-resistant surface to finished parts.
Ashland knows gelcoats. In fact, we are the composite industry leader and have set the standard in high performance gelcoats. Maxguard, Ashland’s premium family of gelcoats, is designed with performance and beauty in mind. You can rest assured that your boat is protected with the industry’s top-performing gelcoat — providing state-of-the-art protection against ultraviolet radiation and salt water while ensuring the flexibility and toughness required for the demands of boating.
Quality through and throughCoatings for maximum life with NRP/NRX, NCP and patented (LE) low emission technology
Gelcoat with Patented Technology
= styrene
Standard Gelcoat
= styrene
Built from bases that performGelcoats are only as good as the base resin. Ashland produces its gelcoat from a proprietary set of base resins. Only Ashland Maxguard™ gelcoats have the benefit of NRP/NCP, NRX and patented LE technology that allows our gelcoats to stand up to harsh duty, and reduces the presence of styrene — a prime culprit in yellowing and shrinkage.
The NRP/NCP, NRX and LE technology allows formulation of gelcoats with minimal total monomer content, which significantly improves the UV performance of final products. In accelerated weathering tests, where QUV equipment simulates sunlight’s ultraviolet radiation, these gelcoats show superior yellowing resistance and gloss retention when compared to other high-performance gelcoats.
2020/2021Owner’sManual Page17
Adhesion Between Gelcoat and LaminateAccording to Elcometer Test
Adhe
sion
(Mpa
)
Adhe
sion
(Psi)
Gelcoat withpatented technology
Standard gelcoat
8
6
4
2
0
1000
750
500
250
0
Gelcoat care and maintenance tipsCongratulations on the purchase of your new boat with a new Ashland Maxguard gelcoat finish! We hope that you follow these tips on gelcoat care and maintenance, which will help to preserve the beautiful appearance of your boat.
• Keep your boat cleaned and waxed
• Wash your boat with only mild, non-abrasive detergents
• Wax the exterior of your boat at least twice a year
• Clean and wax your boat prior to placing it in storage
• Use only a high-performance marine wax in accordance with application instructions provided by the manufacturer
• Remove any small scratches or scuffs using a fine rubbing compound. For any major repairs, consult your authorized dealer
• Cover if possible to keep your boat looking its best. Store in a dry, covered area
• Never use any abrasive cleaners or brushes on your boat’s exterior surfaces
• Remove any unintentional fuel or oil spills from the gel-coated surfaces as quickly as possible
• Give your boat a fresh water wash after saltwater use
• Never place a non-breathable cover on a boat that is still wet
This technology does not influence final mechanical properties. Gelcoats can be designed for optimal balance between flexural and tensile strength, elongation and heat distortion temperature. Gelcoats with NRP/NCP, NRX and LE technology have been formulated to meet the toughest requirements set by classification societies, like Lloyd’s Register of Shipping, Det Norske Veritas, ANSI, etc.
Better cosmeticsWhile a gelcoat must provide an attractive finish and protect the underlying laminate, it also must adhere to the laminate surface. The adhesion between the laminate and a gelcoat with this technology is comparable or better than standard gelcoats. This is verified in the Elcometer test where gelcoats cure for three days before over lamination.
Linear Shrinkage MeasuredAccording to ASTM D 2566
Shrin
kage
(%)
Gelcoat withpatented technology
Standard gelcoat
2.5
2.0
1.5
1.0
0.5
0
Built to lastAdditionally, NRP/NCP, NRX and LE technology greatly reduces shrinkage and produces a better surface than standard gelcoats. Measurements and tests show 20-30% less shrinkage.
Notice: Your boat incorporates Ashland Inc.’s Maxguard premium gelcoats, the best in gelcoat technology. Proper cleansing and waxing, as outlined in this brochure, is necessary to prolong the beauty of the boat’s finish. Repairs to the surface that are beyond routine maintenance should be made only by experienced professionals.
® Registered trademark, Ashland or its subsidiaries, registered in various countries™ Trademark, Ashland or its subsidiaries, registered in various countries© 2016, AshlandPC-11262-CT
2020/2021Owner’sManual Page18
Upholstery Care Thevinylupholsteryusedontheseats,cushions,bolsters,andfortheheadlinerinsomecabins,shouldbecleanedperiodicallywithmildsoapandwater.Anystain,spillorsoilingshouldbecleaneduppromptlytopreventthepossibilityofpermanentstaining.Whencleaning,alwaysrubgently.Avoidusingproductscontainingammonia,powderedabrasivecleaners,steelwool,ink,strongsolvents,acetoneandlacquersolventsorotherharshchemicalsastheycancausepermanentdamageorshortenthelifeofvinyl.Neverusesteamheat,heatgunsorhairdryersonvinyl.Strongercleaners,detergentsandsolventsmaybeeffectiveinstainremoval,butcancauseeitherimmediatedamageorslowdeterioration.Lotions,sunscreen,waxesandpolishes,etc.,containoilsanddyesthatcancausestiffeningandstainingofvinyls.
Winterization Procedures Forwinterizationofyourvessel,allwasteandwatertanksshouldbedrainedcompletelyandfilledwithredorpinkantifreeze.Werecommendredorpinkantifreezesothatitcanbeeasilyidentifiedinclearwaterlines.Rawwatersystemsshouldbeclosedattheseacockandallwaterremovedfromthesystem.Thebilgeshouldbethoroughlycleanedanddriedasbestaspossible.Ifyourvesselisequippedwitharefrigeratororfreezer,itmustbeturnedoffandcleanedthroughout.Onceclean,thedoorsshouldbeproppedopenforventilation.Vesselsequippedwithairconditioningmusthavetheheatexchangerflushedofallwaterandreplacedwithantifreezetopreventwaterfreezingandexpanding.
2020/2021Owner’sManual Page19
Reboarding Instructions AsperABYCH-41.10.1.1,eachboatmodelmusthaveawrittenproceduredescribingthemeansofunassistedreboarding.SowhilemostContenderBoatsareequippedwithboardingladders,intheeventtheyarenot,thefollowingexplainshowtore-entertheboatshouldyoufindyourselfoverboardwithnoreadilyavailableassistance.25BayEithertheportorstarboardtrimtabcanbeusedasastep,againinatemporary,emergencysituation.Thepersonreboardingthevesselcanthenusethegunwalelipsurroundingtheaftcastingdecktopullthemselvesupwheretheycanputtheirkneeonthejackplateandhoistthemselvesintotheboat.25T,28T,30T/ST,32T/ST,35T/ST,39T/ST/FA,44ST/FAThestarboardsidetrimtabcanbetemporarilyusedasastepinanemergency.Thepersonreboardingtheboatcanthensteponthenearestengineanti-ventilationplatewiththeirotherfootandthenusethesterncleattopullhimselforherselfupontotheswimplatform.
2020/2021Owner’sManual Page20
Boat/Engine Information Foryourconvenience,recordtheinformationonyourboathere:Model: ____________________________________________HullIdentification#: ____________________________________________DatePurchased: ____________________________________________Dealer: ____________________________________________EngineMake/Model: ____________________________________________EngineSerial#(1): ____________________________________________EngineSerial#(2): ____________________________________________EngineSerial#(3): ____________________________________________EngineSerial#(4): ____________________________________________TrailerMake/Model: ____________________________________________TrailerVIN#: ____________________________________________
2020/2021Owner’sManual Page21
Customer Satisfaction Survey
CONTENDER BOATS SALES QUALITY COMMITMENT SURVEY This questionnaire should be completed by the principal operator of the boat.
THANK YOU FOR TAKING TIME TO ANSWER THESE QUESTIONS.
Unacceptable Average Outstanding
1 2 3 4 5 6 7 8 9 10 Not
Applicable 1. Please rate the dealer who sold your boat to you based on the following characteristics:
a. The appearance of the dealership facility ! ! ! ! ! ! ! ! ! ! !
b. Your sales person (e.g., product knowledge, courtesy, honesty) ! ! ! ! ! ! ! ! ! ! !
c. The paperwork/financing process ! ! ! ! ! ! ! ! ! ! !
d. Explanation of how to attain service ! ! ! ! ! ! ! ! ! ! !
e. Your overall buying experience with this dealership ! ! ! ! ! ! ! ! ! ! !
2. Have you taken delivery of your boat? ! Yes (Continue with Q3) ! No (Please skip to Q5) Completely Dissatisfied Somewhat Satisfied Completely Satisfied 3.
Describe your overall satisfaction with the delivery process in the following areas:
1 2 3 4 5 6 7 8 9 10 Not Applicable
a. Condition and cleanliness of your boat ! ! ! ! ! ! ! ! ! ! !
b. Ready when promised ! ! ! ! ! ! ! ! ! ! !
c. Instruction on the use of boat including explanation of the features and systems ! ! ! ! ! ! ! ! ! ! !
d. Overall satisfaction with the delivery experience ! ! ! ! ! ! ! ! ! ! !
Completely Dissatisfied Somewhat Satisfied Completely Satisfied
1 2 3 4 5 6 7 8 9 10 Not
Applicable 4. Overall, how would you rate your satisfaction in the following areas?
a. Overall satisfaction with boat ! ! ! ! ! ! ! ! ! ! !
b. Overall satisfaction with engine ! ! ! ! ! ! ! ! ! ! !
c. Overall satisfaction with dealer ! ! ! ! ! ! ! ! ! ! !
Definitely Would Not Average Definitely Would
1 2 3 4 5 6 7 8 9 10 Not
Applicable
5. The next time you are in the market for a new boat, how likely are you to purchase from your selling dealer?
! ! ! ! ! ! ! ! ! ! !
Definitely Would Not Average Definitely Would
1 2 3 4 5 6 7 8 9 10 Not
Applicable 6. In the future, how likely are you to recommend your selling dealer? ! ! ! ! ! ! ! ! ! ! !
7. a. Are you a member of the Contender Boats Owners Club? ! Yes (If Yes, skip Q7b & Q7c) ! No
b. If you would like to join the Contender Boats Owners Club, please visit our website and register online or choose to be contacted by email. ! Contact me by email ! I will register online (Skip Q7c)
c. At what e-mail address would you prefer to be contacted? !!!!!!!!!!!!!!!!!!!!!!!
Your feedback will assist us in future designs of product and implementation of customer programs.
Please return this survey to: Contender Boats
1820 SE 38th Ave. Homestead, FL 33033
OR
Email: [email protected]
