Package Insert
Know-how and information for mt-g customers No. 33 | October 2014
ConSense:
the new quality management
system at mt-g
Page 3
Quality:
mt-g hosts ASQ
Page 4
Canoe trip:
mt-g paddles to the
World Cup
Page 6
www.mt-g.com
Translations for the medical and pharmaceutical industries
Page 2 mt-g Package Insert
Editorial
Is quality measurable?mt-g Package Insert
the medical information company
mt-g medical translation is the
leading provider of medical and
pharmaceutical translations,
currently covering 46 native
languages and 560 language
pairs. State-of-the-art translation
technology ensures efficient
processes, with measurable
benefits in terms of costs and
time.
With over 60 project managers
and more than 1,000 highly qual-
ified native-speaking translators
and experts with medical and
linguistic expertise, mt-g’s most
valuable asset are its people.
Worldwide, 75% of the top
100 companies in the medical
and pharmaceutical industries
already benefit from mt-g’s
translation expertise. Is your
company one of them?
Areas of expertise and teams
Medical Devices &
Translation Technology
Global Regulatory Affairs
Clinical Studies
Pharmaceutical & Medical
Communication
Dentistry & Dental
Technology
Translation & Localisation
Engineering
ContentsEditorial
Is quality measurable? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 2
Quality Management
ConSense: the new quality management system at mt-g . . . . . . . . . . Page 3
Quality
mt-g hosts ASQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 4
New to the team
Germany, England, Russia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5
Company news
Canoe trip: mt-g paddles to the World Cup . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 6
Social sponsorship
Solve a puzzle for a good cause. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
Company news
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 8
Next-generation firewall protects the mt-g intranet . . . . . . . . . . . . . . . . .Page 8mt-g was the first European medical translation
services company to achieve DIN ISO 9001:2008
certification.
We ask ourselves this question daily,
and we try to answer anew every
day that, yes, quality is measurable!
Whenever my grandfather was asked
whether he found dinner to his liking,
his standard response was: “If I don’t
say anything, that means I like it!”
Such an approach, however, isn’t good
enough to help us evaluate the quality
of our services. For this reason, mt-g
has installed a new, integrated quality
management system. You’ll learn more
about it in a double interview with
Tim Gürtler, Senior Sales Manager at
ConSense GmbH, and Samuel Aubin,
Head of Quality Management at mt-g.
Our aspiration to produce the best
possible quality drives us to take an
active role in shaping the discussion on
quality-related topics and tools. mt-g
is therefore pleased to be hosting the
first meeting of the members of the
American Society for Quality (ASQ)
residing in Germany. May we take this
opportunity to say “Welcome to Ulm!”
Without our highly qualified staff,
we would be unable to offer such
measurably high-quality translations
for the medical and pharmaceutical
industries. In the current issue, we
introduce five new, dedicated staff
members who have chosen mt-g and
our quality standards. I am proud to
have them aboard.
I hope you enjoy reading the 33rd
edition of the Package Insert.
Andreas Bendig
Executive partner
mt-g | Values bring people together –
quality makes the difference
Andreas Bendig
mt-g Package Insert Page 3
Continually increasing staff numbers,
newly formed technical teams and ever
more complex translation projects –
until recently, the administration
and documentation of the workflow
and process landscape filled several
metres of file shelves. The desire
for an up-to-date, efficient solution
as well as increasing customer
requirements of QM systems have set
in motion a complete restructuring
of mt-g’s quality management. With
ConSense IMS software for process
and quality management, mt-g has
successfully made the leap from basic
document management to continuous
improvement.
In a double interview, Tim Gürtler,
Senior Sales Manager at ConSense
GmbH, and Samuel Aubin, Head of
Quality Management at mt-g, speak
about the advantages of the new,
integrated quality management system
for mt-g.
PI: Why did mt-g need a new
QM system?
Samuel Aubin: The administrative
burden simply became too great – more
processes, more work instructions,
more checklists, more forms, more
training, etc. There was no end to
keeping on top of all this documentation.
We recognised the danger of spending
more time on signatures and footers
than on genuine processes and
suggestions for improvement.
Tim Gürtler: This is exactly where
ConSense comes in. Management
system maintenance becomes vastly
simpler, which will allow mt-g to focus
on content and less on the administrative
aspects in the future. The creation of
new processes and the changing of
existing processes and documents
occur completely within the system. If
there is anything new, every employee
is automatically informed.
PI: How have staff members taken
to the new quality management
system?
Tim Gürtler: The key to acceptance
is a high level of user-friendliness. The
system compiles all the documents that
are relevant for each workstation
individually and in this way offers direct
access to all the information needed for
daily work. Finding the right information
is made much easier.
Samuel Aubin: ConSense is
especially popular with our new
employees. Many questions about
recurring processes are already fully
addressed. Even our longer-standing
staff members are appearing in my
office with increasing rarity. Instead
they actively share ideas about the
QM system – directly through the
system of course.
PI: Mr Aubin, how has your work
changed due to ConSense?
Samuel Aubin: QM document
control happens almost all by itself: All
approvals are in the system,
acknowledgements are documented
seamlessly, specifications in circulation
are up to date and valid without
exception, the tedium of manually
amending version numbers is a thing of
the past, and much more. As a quality
manager, I am finally able to concentrate
on key quality figures and optimisation
steps instead of formalities.
Quality Management
ConSense: the new quality management system at mt-g
Example of a process chart in ConSense
Individual overview page in ConSense
Page 4 mt-g Package Insert
PI: Mr Gürtler, what additional
advantages do you see specifically
for mt-g?
Tim Gürtler: mt-g coordinates
the work of over 60 employees. It is
necessary to document and continually
develop both technical and professional
qualifications. The ConSense qualifi-
cation management module is an
enormous help here. Moreover, the
software makes employee qualifications
transparent and shows up gaps in
qualifications through a special matrix.
PI: At the end of the day,
there is always the question:
How do customers benefit from
the introduction of the new quality
management system?
Tim Gürtler: ConSense helps mt-g
to fully satisfy all customer and supplier
requirements and to comply with
relevant standards and laws.
Samuel Aubin: The first customer
audits after the introduction of
ConSense went extremely well. All the
auditors immediately recognised that
all the documentation was profession-
ally managed. The qualifi cation of
suppliers and translators is appreciably
simplified. Also, a functioning QM
system naturally has a positive effect
on the quality of our services.
ConSense GmbH assists companies with
all aspects of management systems. With
the IMS, QMS and PMS software products,
ConSense covers the full spectrum of mod-
ern CAQ solutions for process and quality
management: from quality planning and
quality inspection to quality assurance.
www.consense-gmbh.de
On 16 October 2014, mt-g will host
the first meeting of the members
of the American Society for Quality
(ASQ) residing in Germany. ASQ is
the American counterpart of the
Deutsche Gesellschaft für Qualität
(Germany Society for Quality) and has
an extensive international network.
The members from Germany are now
meeting in Ulm for the first time.
One of these members is Samuel
Aubin, Head of Quality Management at
mt-g and holder of the title ASQ
Certified Six Sigma Green Belt – ASQ
CSSGB for short. He brought the
inaugural event to mt-g. “As an ASQ
member, I naturally brought up the
subject in the company, and the
management kindly offered to make
our conference rooms available”, says
Samuel Aubin.
Participants will enjoy a pre-
meeting social event at Zur Lochmühle
restaurant in Ulm the evening before
the programme of specialist lectures
and discussions starts on 16 October
2014. The schedule includes quality-
related topics and tools from Six Sigma
to lean and problem-solving methods.
Samuel Aubin will gladly send you
further information on the first ASQ
Germany Semi-Annual Meeting on
request. Contact: [email protected]
Quality
mt-g hosts ASQ
“My risk of a heart attack due to miss-ing QM documentation has already fallen by 70%!”, says Samuel Aubin, Head of Quality Management at mt-g, Licencié en droit, QA Representative (TÜV), CSSGB (ASQ)
ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. www.asq.org
mt-g Package Insert Page 5
New to the team
Germany, England, Russia
New customer requirements, new
technologies. Translations for the
medical and pharmaceutical industries
are subject to continuous further
development. For this reason mt-g’s
headhunters are constantly on the
lookout for committed employees
who will furnish us with even more
expertise. These five have made the
team. A warm welcome to mt-g!
Julia Kratz, 28,
born in Buchloe, Germany
Certified Translator for English and
Spanish, specialising in science
MPhil in Translation
(Master of Philosophy)
Project Manager on the Clinical
Studies team since February 2014
Interesting fact: Julia Kratz lived
in South Africa for four years and
plays basketball.
Cosima Grün, 26,
born in Biberach an der Riss,
Germany
Certified Foreign Language
Assistant
Bachelor of Arts in Business
and Management from the
University of South Wales
Project Manager on the Medical
Devices & Translation Technology
team since March 2014
Good to know: Cosima Grün speaks
English, French and Spanish, has
mastered various DTP programs
and had already accumulated
several years of professional
experience as a project manager
in the translation industry at her
previous job.
Iris Tarneck, 26,
born in Ulm, Germany
Bachelor of Arts in Information
Management and Corporate
Communications
Vendor Manager since
January 2014, responsible
for the qualification of
translators
Worth mentioning: Iris Tarneck
is a special team member.
She had trained at mt-g before
her degree course.
Richard Cook, 43,
born in Yorkshire, Great Britain
Master’s degree in Linguistics
CAT Tool/IT System & Development
Manager on the Translation
& Localisation Engineering team
since January 2014
Special knowledge of lexicography
(compilation of dictionaries),
XML/XSLT and PHP/MySQL
Particularly fascinating: Richard
Cook’s hobbies are archaeology
and anthropology.
Elena Shvets, 28,
born in Sayansk, Siberia, Russia
Master of Arts in Conference
Interpreting in the Russian,
German and English language
combinations
Project Manager on the Medical
Devices & Translation Technology
team since December 2013
Two’s company: Elena Shvets
possesses high intercultural
expertise and prefers to learn
languages as part of a language
exchange.
Julia Kratz, Cosima Grün, Iris Tarneck, Richard Cook, Elena Shvets (from left to right)
Page 6 mt-g Package Insert
The company outing is a fixed event
on mt-g’s annual calendar. The pro-
cedure is familiar, but not the des-
tination: Managing Directors Gerlinde
and Andreas Bendig provide a budget,
and an organising team of volunteers
takes over the planning. The details of
the trip remain strictly secret until the
last minute.
On Friday, 4 July 2014, the organising
team sent the entire mt-g troop off on a
wobbly and not always dry adventure. All
the employees put their mettle to the test
on a canoe trip on the Iller and the
Danube from Senden to Neu-Ulm. The
day ended with a big open-air grill and
dance party that included a big screen for
football fans. The German national foot-
ball team’s 1:0 victory over France in the
World Cup quarterfinal rounded off a
company outing that had been success-
ful on all counts.
Company news
Canoe trip: mt-g paddles to the World Cup
Arranging the boat crews before the launch
The mt-g team on the Iller
mt-g Package Insert Page 7
These two boys are delighted with our
assistance at the Dipatlong School
Camp on the island of Bohol
Social sponsorship
Solve a puzzle for a good cause
Education for teenagers in Ulm and
Berlin, water for children in Togo and
Zimbabwe, agroforestry in Nepal,
ShelterBoxes for families in the
Philippines, reforestation in Indonesia,
Paraguay and Germany – the list of
projects is long, but nowhere near long
enough! mt-g has been supporting pro-
jects on Germany’s largest donation
platform betterplace.org since 2009.
You can find a list at:
www.betterplace.org/en/companies/mt-g
Solve a puzzle for a good cause:
for every correct solution, mt-g will make
a donation to a betterplace project. Send
your solution to [email protected].
1 2 3
+ + =
2
3
8
17
38
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36
7
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12
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5
38 13
11
the medical information company
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The aim of kakuro is to fill in the empty fields using the numbers 1 to 9. These
numbers can only be used once in each row or column. The sum of each row or
column should total that of the clues provided in the grey squares. The grey square
containing the clue is divided diagonally into two parts. The number in the top
half of the square is the clue for the row, and the number in the bottom half of the
square refers to the column.
The aim of sudoku is to complete the grid so that each row, column or block of
9 squares contains the numbers 1 to 9, which can only be used once in each case.
The sum of the numbers already placed in the fields is the clue to the solution.
Page 8 mt-g Package Insert
Imprint:
Publisher
mt-g medical translation GmbH & Co. KG
Stuttgarter Str. 155, 89075 Ulm
Tel +49 731 176397-0
Fax +49 731 176397-50
[email protected] | www.mt-g.com
Editorial
JOLE Kommunikation
Tel +49 2131 314612-0
www.jole-group.com
Cartoon
Evelyn Neuss | Hanover
Layout and typesetting
mt-g | Ulm
Printing
Druckerei Bittera | Munich
Circulation
4,300
Feedback
© mt-g medical translation
GmbH & Co. KG 2014
Your first point of contact with our Sales Department
Dr Frank Kuhnert
Tel. +49 731 176397–27
Your first point of contact with the teams
Medical Devices & Translation Technology
Global Regulatory Affairs
Clinical Studies
Pharmaceutical & Medical Communication
Dentistry & Dental Technology
Translation & Localisation Engineering
Quality Management
Samuel Aubin
Managing Directors
Gerlinde and Andreas Bendig
Bernd Mayer
(member of management)
mt-g Package Insert
the medical information company
Company news
Events
Next-generation firewall protects the mt-g intranet
The employees of mt-g regularly attend
trade shows, conferences and events
of the translation and medical and
pharmaceutical industries. We look
forward to meeting and getting to know
you. Arrange your personal appointment
through our Sales Department.
Your contact:
Enrique Guzzetti,
Tel +49 731 176397-72,
Email [email protected]
ASQ Semi-Annual Meeting – The Global
Voice of Quality | 16 October 2014 in Ulm
Across Networking Day |
23 October 2014 in Rüschlikon, Zurich
Informa Life Sciences’ Pharmaceutical
Labelling Conference |
28 and 29 October 2014 in Berlin
MEDICA – the World Forum for
Medicine | 12–15 November 2014
in Düsseldorf
ConSense User Days 2014 – Software
for Process and Quality Management |
1 and 2 December 2014 in Düsseldorf
IDS – the world’s leading trade show
for the dental industry |
10–14 March 2015 in Cologne
The issue of data security is of the utmost
importance at mt-g. Consequently,
customer and translator data will be
even better protected in the future. The
Dell SonicWALL NSA 2600 UTM firewall
has been managing and monitoring
digital data transfer via e-mail, Internet
and VPN between customers and mt-g
since 2014. With the hardware firewall,
data exchange is becoming even more
secure: viruses, Trojans, malware and
direct attackers can be efficiently and
effectively repelled with the redundant
security concept.
“Data security is an enormously high
priority for our customers and for us.
For this reason, our security system is
always state-of-the-art”, stresses Bernd
Mayer, member of management.
