What Are Your Communications Costing You?

CLOUD-BASED UNIFIED COMMUNICATIONS

SERVICE PROVIDER

Communication… Reinvented!

Sept 2014

Responsiveness and Success

People Interact to Exchange Information

Success is Directly Related to Responsiveness

Success Rapidly Declines with Slower Responsiveness

Relationship Applies to Many Business Interactions

SuccessRate

Responsiveness

High

Low

Fast Slow

“The longer it takes to respond, the lower the probability of success”

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PanTerra Networks ConfidentialSept 2014

Impact of Responsiveness on Business

Sales

SALESCLOSE

RATE

Responsiveness

If you can’t get the answers, you LOSE sales!

LOST REVENUE $$

Productivity

PERSONALPRODUCTIVITY

Responsiveness

Playing tag WASTES up to 1 hour per day per employee!

MORE OPEX $$

Customer Satisfaction

CUSTOMERSATISFACTION

Responsiveness

If you can’t get support fast, customers LEAVE!

LOST CUSTOMERS $$

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PanTerra Networks ConfidentialSept 2014

What Effects Responsiveness?

Responsiveness

Channels of Communications

ManyOne

SuccessRate

Responsiveness

UC Improves Responsiveness Which Increases Success!

High

Low

Fast Slow

Cloud-based Unified

CommunicationsDelivers

Responsiveness

Voice, Conferencing, Email, IM, SMS, Web Collab, Fax

Fast

Slow

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PanTerra Networks ConfidentialSept 2014

Be More Responsive, Be More Competitive with Cloud-UC

Sales

SALESCLOSE

RATE

Responsiveness

Get Answers,Win Sales!

INCREASEREVENUE $$

Productivity

PERSONALPRODUCTIVITY

Responsiveness

Eliminate Tag,Save Time!

LOWEROPEX $$

Customer Satisfaction

CUSTOMERSATISFACTION

Responsiveness

Solve Issues Faster,Increase Customer Satisfaction!

RETAINCUSTOMERS

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PanTerra Networks ConfidentialSept 2014

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PanTerra’s Unified Cloud Services

PanTerra Networks ConfidentialSept 2014

SmartBox – File Sharing that CommunicatesShare, Communicate, Collaborate Together - Seamlessly

Details

Uniform Back-End ServicesAdmin, Billing, Reporting, Analytics, Security, Monitoring

Consistent Ultra-High Service Attributes99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support

Fully Managed End-to-End SolutionManaged Service, Installed Bandwidth, Installation, Provisioning, Equipment

Unified CommunicationsAudio/Video Calling

Multi-Media ConferencingSecure IM

Real-Time PresenceDigital FaxingWeb MeetingCall CenterMobile App

Content ManagementUnlimited Secure Cloud Storage

Universal SharingMultiple Share Privileges

Sub-Folder SharingLocal Sync

MFA/EncryptionOutlook/Office/SSO Interoperability

Mobile App

PanTerra Networks Confidential

7

WorldSmart - Unified Cloud Services

Sept 2014

Unifying Features• Unified Command Center• Real-Time Presence• Administration• Multi-Location

Business Voice Services• Unlimited Virtual PBX• Intelligent Call Routing• Personal Conferencing• Computer Telephony (ACE)• Call Recording• MobileCall

Collaboration Services• ConnectMe HD Video Conferencing• Full Featured Web Meeting• Audio Conferencing• 1 Click Desktop Sharing• Remote Desktop Access

Interoperability Features• Salesforce.com Call Adapter• Full Outlook Integration• Analog Phone Support

Call Center Services• Unlimited Virtual Call Center• Supervisory Modes• Call Back & Grab Caller• Live-Monitor• Call Recording• Detailed Reports

Messaging Services• Full Featured Hosted Email• Secure IM/Text Messaging• Voice Transcription• Personal Fax to Email• MobileMessage

Unified Mobility• Android/iOS Mobile UCC App• Full Softphone• Multiple Mobile UCC Instances• MobileCall Integration• Extension/PSTN Calling• Secure IM with Real-time

Presence• Visual VoiceMail• WS/Outlook/Phone Contact

Sync

Content Management• SmartBox - Business-class

Cloud Storage + File Sharing• User + Communications

Content• Sub-Folder Sharing• Independent Device Sync• Android/iOS Apps• ConnectMe UC Integration

WorldSmartFirst 100% Browser-based UC Client

No Client SW to Deploy/Maintain

Windows, Mac, Linux

Firefox, IE, Chrome, Safari

Mobile Clients: Tablets, Smartphones

All Communications Stored in Cloud

Compatible with Existing User Interfaces

Syncs with Existing User Data (Outlook)

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PanTerra Networks ConfidentialSept 2014

WorldSmart ConnectMeSM

Redefining How Businesses Communicate!

Sept 2014

150 Year Old Phone Call WorldSmart ConnectMe

Employee must look up a 10 digit number and dial it

Customer simply clicks on a link

Customer must look up a 10 digit

number and dial it

Employee simply clicks on a link

IM AUDIO VIDEO DESKSHARE

Limited to phone devices

Can be deployed on any device

with a browser (smartphones,

PCs, MACs, tablets)

1:1 or 1:N Conferencing

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PanTerra Networks Confidential

WorldSmart ConnectMeSM

HD Video Conferencing

Fully integrated 1 click HD video conferencing

100% Browser-based, will work on all devices and OSs. No client software!

Simultaneous desktop display!

Multiple camera support

Advanced business features: unlimited users, encrypted, cloud recording, telepresence mode, moderator controls

Integrated with Visual Call Center/AA

Sept 2014

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PanTerra Networks Confidential

Real Life Business Scenarios

Single CentralFax Machine

SingleCentralIn-Box

PersonMust

Retrieve Fax

Delay: 5-60+ Minutes

FaxTo

Email

DedicatedPersonal

Fax Number

PersonalFax

Received

Delay: < 1 Minute

FAXING

PersonRetrieves VM

Not at DeskVM Left

Phone Tag

Delay: 5-60+ Minutes

CALLING SCENARIO 1

Delay: None

Find MeCall Routing Answer

1st Time

CALLING SCENARIO 2

Delay: 30 Min to Days

Don’t HaveInfo Available

Phone Tag Phone Tag

Must FindInfo Experts

Delay: None

Access InfoReal-Time

ExpertsOn Line

Real-TimePresence

WorldSmart Unified CommunicationsBasic Communications11

PanTerra Networks ConfidentialSept 2014

First Fully Managed Unified Cloud Service Provider SmartBox – File Sharing that Communicates SentraCloud Managed Services Will Drive Revenue FutureProof Unified Cloud IT Services Platform Proven Track Record: Reliability, Quality and

Customer Satisfaction 1,000’s of Customers Depend on PanTerra Industry Validation: Gartner “Visionary” UCaaS

PanTerra Networks Snapshot

PanTerra Networks

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PanTerra Networks ConfidentialSept 2014

Thank You

Communication… at the speed of NOW!

PanTerra Networkswww.panterranetworks.com800.805.0558info@panterranetworks.com

Sept 2014