Panasonic Mobile Softphone

Summary (v3)

SEP. 2020

Contents for Mobile Softphone V3

Item Contents

1 Overview

2 Product Activation

Key Features

3 User Interface

4 Favorites, Contacts and Call History

5 Transfer, Conference and Notifications

Additional Features

Specifications

See also additional Mobile Softphone guidance documentation:

• Programming

• MRG Step-by-Step guide

• iOS / Android Quick Reference guide

• CSV Settings Sample Data

TDM IP

Over

100 e

xt.

Under

100 e

xt.

NS700

NS1000

NSX1000/2000

Android mobile 6.0 or later

Apple iOS 11.0 or later

Mobile Softphone client

NS500

HTS32/824

Mobile Softphone Concepts

For Panasonic PBX

The Panasonic Mobile Softphone application is a client software tool to allow smart phone devices to be

integrated into the telephone system as an internal extension device.

Mobile Softphone Concepts

As PBX Extension Audio Calls

Video Calls

201

Office

Internet 301

Mobile works as PBX extension

Mobile can call other office extensions

Office

Remote

Office

Remote Common Call Functions

- Hold

- Transfer

- Conference

- Call Display

- SIP-TLS

- Push Notification

Using

MRG

HDV430

NTV

Mobile

Mobile Softphone users support both audio and video conversation, for both local and remote users

Basic telephony features are provided through the PBX system and video conversation is available

directly between internal Mobile Softphone users or other Panasonic video devices.

AK Model Name Description

KX-UCMA001W Panasonic Mobile Softphone 1 user AK

KX-UCMA005W Panasonic Mobile Softphone 5 users AK

KX-UCMA010W Panasonic Mobile Softphone 10 users AK

KX-UCMA025W Panasonic Mobile Softphone 25 users AK

KX-UCMA050W Panasonic Mobile Softphone 50 users AK

Activation Keys and Free 30 Day Trial

Mobile Softphone client Activation Keys are purchased as per other AKs.

Activation Keys are then “bound” to a specific PBX (no license files to download) within KMS.

When no Activation Keys are available, Mobile Softphone will connect using built-in 30 day trial mode.

NOTE: Trial can only be used once per mobile device, but no limit on quantity of trial users per PBX – only limited

by PBX IP extension capacity and available activation keys.

Product Activation

NS Series / HTS Series

PBX Version PBX Activation KeyMobile

Softphone AK

NS500 / NS700

NS1000

v5.0 or later

v6.0 or later

IP Proprietary Telephone AK

KX-NSM5xx (or NSM2xx configured as IPT)KX-UCMA0xx

HTS32/824 v1.9 or later Included in main unit

NSX / NSV Series

PBXMinimum

VersionUser Terminal PBX Activation Key

Mobile

Softphone AK*

NSX1000/2000 v3.0 or later

Mobile Softphone

as main device:

Normal User KX-NSUNxxx

KX-UCMA0xxTwinned with desk terminal as

Sub-device:

Normal User KX-NSUNxxx

+

Mobile User KX-NSUMxxx

NSV300 v4.2 or later Assign to any grade UserAK as main device or sub-device

To use Mobile Softphone, the PBX controller also requires appropriate Activation Keys, depending on how the

Mobile Softphone client will be used – e.g. twinned with a desk phone or as the user’s main device.

Authentication

Mobile Softphone with NS/NSX/NSV Mobile Softphone with HTS

Mobile

(Android/iOS)

Video Call SIP Call

MRG

Port ForwardingPBX

Built in router

Mobile

(Android/iOS)

Video Call SIP Call

Authentication Sever

Mobile Softphone AK binding via KMS

Check AK Check AK

Mobile Softphone checks for available activation keys through the Panasonic Authentication Server.

Using the MRG function of the PBX, Mobile Softphone can be used remotely over internet access.

Key Features

User Interface

Dial pad Voice call Video call

Mobile Softphone provides a simple, intuitive User interface with many features readily available:

For further details, refer to the User Guides

Both Blind and Attended (introduced) transfer options are available:

Call Transfer

Begin

Transfer

During active callEnter

Number

Hold current call to

introduce transferTransfer Call

(no introduction)

Complete

Transfer

Cancel Transfer -

(Return to Caller)

3-Party Audio Conference and Call “splitting” are also available:

Begin

Conference

During active call

Call 3rd

party

Join Parties

(Conference)

Switch

Parties

Split Call

(Separate Parties)

- 3-Party video conference is not supported.

- Transfer operation is not available from any party in conference.

Conference Calls

Notifications

Mobile Softphone provides notification of incoming calls during existing calls and for missed calls.

During a call

New mobile call during

Softphone conversation

Android

iOS

Contact Name

New Softphone call during

mobile conversation Missed Call Notification

Favorite 1-9 are also “hot-dial”

on Dial screen.

“Favorites” list provides a short, frequent contact dial list plus hot dial feature.

Users can register any number as Favorite #1-9

Favorites

Tap to

add/edit

Supplier 1

Customer 2

Press and hold

to make call

Contacts

Contacts provides both native Mobile contact list plus Mobile Softphone personal phonebook

– up to 500 entries available and can be imported/exported as required.

Contact Icon

(default icon or

personal picture data)

Contacts loaded from

native mobile phone

contact list

Call History

Outgoing CallsIncoming Calls Missed Calls

Call Log presents the call history for either Incoming, Outgoing or Missed calls – 50 entries in each.

Additional Features

iOS Call Kit

For iPhones, the iOS CallKit is supported to provide additional call handling features.

iOS CallKit functions

- Receive incoming calls on lock screen.

- Answer/Hold operation during normal mobile call.

- Integration with iOS phonebook and call history.

- On / Off Hook is available by CallKit.

NOTE: BT Headset is not fully guaranteed with Mobile Softphone.

Push Notification

Router

PBX

Panasonic Mobile Softphone(Client for iOS/Android)

MRG

Panasonic hostedservices

Push Server

The Panasonic Push Notification Service handles incoming call notification from the PBX to Android/Apple

Mobile Clients so that users do not need to always keep the app open to receive calls.

Mobile

Network

Internet

Push ServicesApple/Android Push Services

Push Notification

RegistrationVoIP - SIP / RTP

(Port Forwarding)

1

2

45

Call delivery

3

For further details, refer to the Programming Guide

FQDN Support

Mobile Softphone when used remotely with the MRG configuration can use FQDN (Fully Qualified Domain

Name) as the SIP Server IP address to remove the dependency on a fixed IP address as the PBX side.

DNS Server

Router FQDN：Panasonic.com

WAN IP Address：212.xxx.yyy.zzz

Query

“panasonic.com”

Answer

“212.xxx.yyy.zzz”

Access to PBX

SIP Server Address

Max character : 100 characters, a-z, A-Z, 0-9, ., -, _

(characters that can be used for FQDN or IP Address)

For further details, refer to the Programming Guide

Easy Setting Import / Export

Supported Configuration data:

- SIP settings

- Push setting

- Dial modification

- Favorites

Import / Export method:

- QR Code importing by camera

- QR Code image file importing / exporting

- CSV file (encrypted zip file)

- Send from PBX (NS only – v8.22 or later)

Import / Export configuration data feature for easy installation / maintenance- Administrator can send configuration data by email to each user.

- User can import configuration data via CSV or QR Code - no manual input required.

CSV QR Code

For further details, refer to the Programming Guide

Specifications

V3 Feature Specification

№ Feature ListMobile Softphone V3

iPhone Android

Supported OSiOS 11.0 or later

(CallKit)Android 6.0 or later

0 SIP Registration ✔

1-1

Call Functions

Make Call ✔

1-2 Reject Call ✔

1-3 Cancel Call ✔

1-4 Video Call ✔

1-5 Call Hold ✔

1-6 Call Transfer ✔ (Blind / Attended）

1-7 Call Conference ✔ (3-Party Audio)

2 Support Codec (Audio)G.722 , G.729a ,

G.711a/μ Law

3 Support Codec (Video)

H.264 Base Line Profile

Encode up to VGA /

Decode up to 720p

V3 Feature Specification

8 Echo Canceller ✔

9 Bluetooth Headset performance is not guaranteed due to dependency on headset and smartphone OS

10 DTMF

RFC2833 ✔

SIP INFO ✔

Inband N/A

№ Feature ListMobile Softphone V3

iPhone Android

4 SIP-TLS✔

(NS/NSX/NSV only)

5 Push Notification✔

(NS/NSX/NSV only)

6Missed Call Indicator

(on lock screen)✔

7Add Automatic Outside

Line access number✔

V3 Feature Specification

№ Feature ListMobile Softphone V3

iPhone Android

11 Supported Language

・UK English・German

・French ・Italy ・Dutch

・Spanish・Portuguese

・ Russian ・US English

・Canadian French

・Polish ・Arabic ・Hebrew

・Ukrainian ・Thai

・Simplified Chinese

・Traditional Chinese

・Turkish

・Spanish in Latin America

・Portuguese in Latin America

12 Contacts (Phonebook) ✔(memory: 500 entries)

13 Call History

Incoming Call ✔(memory: 50 items)

Outgoing Call ✔(memory: 50 items)

Missed Call ✔(memory: 50 items)

14 Ringtone SelectionN/A

(depends on OS selection)

END