11
GLOBAL | PROACTIVE | COMPETITIVE | GUARANTEED PANASONIC TECHNICAL SERVICES
GLOBAL | PROACTIVE | COMPETITIVE | GUARANTEED
PANASONIC TECHNICAL SERVICES
CONNECTING THE BUSINESS AND PLEASURE OF FLYING®For more than 35 years, airlines have enriched their passengers’ flying experiences with
Panasonic’s inflight entertainment and connectivity (IFEC) systems. Panasonic Technical
Services (PTS) has developed comprehensive maintenance and support packages that guarantee
the system’s availability and optimal performance. Unmatched global resources and a full
suite of service offerings ensures your IFEC system remains operational. Our customized
maintenance solutions provide guaranteed performance, guaranteed cost and complete peace of
mind for our customers. It also allows you to focus on other priorities of your business, knowing
that your IFEC maintenance is taken care of. Contact PTS today to provide you with a tailored
approach to serve your airline’s specific needs: [email protected].
PTS is the world’s leader in IFEC maintenance services! IFEC systems represent a substantial long-term
investment. The return on that investment is realized in the airline customer’s delight and continued loyalty,
permitting for additional ancillary inflight revenue generation. Choosing the right maintenance partner is crucial
to protecting this investment. With seven repair locations and over sixty line maintenance stations globally, PTS
operates the most extensive MRO network in the world. This allows PTS to leverage a broad list of capabilities
and expertise to provide a tailored, proactive, maintenance solution.
PANASONIC TECHNICAL SERVICESPROTECTING YOUR IFEC INVESTMENT
Over 1,300 PTS personnel lead the way in troubleshooting IFEC systems, software and media loading,
and the timely replacement of LRUs. PTS holds multiple Part 145 and equivalent approvals that allow
the self-certification of work performed on the aircraft. Further, our global Quality Management System
ensures consistency of approach and service levels throughout the network. Each year PTS supports
over 500,000 service events on more than 3,000 aircraft.
Request information to learn more about the following available services:
• Defect rectification & certification
• Technical advisory
• Software & media loading
LINE MAINTENANCE SUPPORTING YOUR AIRCRAFT WHEREVER THEY FLY
The PTS repair stations around the globe are instrumental in protecting
the airline’s IFEC investment. Annually, PTS technician’s complete
180,000 repairs, extending the lifetime of each system. PTS technicians
provide a superior level of service, combining technical support from
Panasonic’s factory with the use of 100% OEM parts. This includes
products ranging from the latest high definition monitors, to the
1980s-era LRUs still in service today. Every repair is backed by a
12-month warranty on the work carried out.
REPAIRMAINTAINING PASSENGER SATISFACTION
Through our program of remote monitoring, scheduled maintenance and cabin inspections, PTS is
able to correct 60% of all issues before they affect the passenger experience. PTS has developed a
network of Operational Control Centers (OCC) that continuously monitor the status of each aircraft.
This results in action requests which are aligned with upcoming opportunities that allow sufficient
ground times.
The OCC functions include:
• Close performance monitoring & coordination of corrective actions
• Pre-planning of all health check & media loading activities
• Escalation of any particularly complex issues for speedier resolution
MAINTENANCE PLANNING PROVIDING PEACE OF MIND
MATERIAL MANAGEMENT
Having the right part, in the right location, at the right time is essential! PTS has
developed material management solutions guaranteeing the availability of the
parts at the stations where they are needed at competitive managed cost. The
key benefits of a material solution include no up-front capital outlay to purchase
spares, complete management of LRU repairs or upgrades, and associated
logistics activities are covered throughout the life of the program.
SUPPLYING PARTS WHEN & WHERE THEY ARE REQUIRED
Originally founded under the name of Matsushita Maintenance Services (MMS), and later to become the
present day Panasonic Technical Services (PTS) division, we officially began offering Line Maintenance
support services in 1996, with the first contract for a total of nine aircraft. In contrast to today, PTS has
experienced unprecedented growth, to now include over 3,000 aircraft under contract. Sales Managers
will work closely with your airline to develop the optimal maintenance package to meet your budget and
passenger’s expectations.
The key benefits of our Total Care Package service includes:
• Guaranteed system availability at a competitive price
• Regular performance reporting ensuring full visibility
• Proactively managed & focused maintenance operations
• Direct access to OEM maintenance & technical expertise
• Service program management ensuring an integrated approach
PROTECTING YOUR INVESTMENTGUARANTEED OPERATIONAL EFFICIENCY & PASSENGER SATISFACTION
Technical Services is a support organization within PTS with access
to all of Panasonic’s resources and experience. Aircraft Maintenance
Technicians are highly skilled, yet still may have a limited training in
IFEC systems. The most complex systems on board the aircraft, IFEC,
have a direct impact on improving the passenger experience.
We know how to increase availability of IFEC systems through the
following array of PTS Technical Services available:
• Custom Software & Media IFE System Verification Racks
• Ad Hoc & Training Services
• Technical Support, Training & Tools
• Specialized IFE Maintenance Tools
TECHNICAL SERVICES
PTS sells both new and used parts, including new LRU and component parts, plus a
variety of refurbished, fully-certified, select hard to find and discontinued used parts. With
this, PTS offers 24/7 spares support, including AOG and expedited global shipping to meet
any specialized needs. Additionally, we offer solutions such as LRU loans, standard or
advanced exchanges and long-term support agreements. There are various loan options
available, including long term on-site spares supply agreements.
SPARES, LOANS, EXCHANGES & AOGGUARANTEED RIGHT PART AT THE RIGHT TIME
FOR MORE INFORMATION, PLEASE CONTACT PTS SALES TODAY: [email protected]
Headquarters: Lake Forest, California, USA
Additional Worldwide Office Locations: Bothell, Washington, USA | Osaka, Japan | Singapore | United Arab Emirates | United Kingdom
For Spares Contact: [email protected]
For AOG Contact:[email protected]
www.panasonic.aero The information contained in this document, including performance data, is intended for general reference only. For the current technical data, please refer to product specifications published by Panasonic Avionics Corporation. © 2018 Panasonic Avionics Corporation. All rights reserved. 19777555 | 10/2018
