8/4/2019 Paper - NSW - COAP -Presentation Master - Electronic Material v1

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Change of Address Pilot

NSW Government Chief Information Office

John Milton

Rohan Perera

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Landscape

Government of NSW

Super Agency

Agency

Agency

Agency

Other States

Other States

Other States

FederalGovernmen

t

LocalGovernmen

t

TheCitizen

Super Agency

Agency

Agency

Agency

PrivatePartners

Timely, efficient, effective service

Government should be connected

StateGovernment

Agency

SuperAgency

All ServiceProviders

StateGovernment

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Connecting the Government

Connection/Collaboration2 + 2 5

Capability

Motivated Enabled

Leverage Synergies

Interface Complement

Changeof

Address

Pilot

People TechnologyProcesses

To understandand address

technological,legislative andmanagement

barriers

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Pilot

NSW Government

Approach to Pilot

Existing Processes No Deadline

Government ChiefInformation Office

New Functionality Aggressive timetable

Established change process

Significant coverage Investment in Identity

Management

GCIO - Ensure a Whole of Government Solution

SupplierSupplierSupplier

ConsumerConsumer

Consumer

Supplier-1 Consumer-1 Consumer-2

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Government of NSW

Citizen Viewpoint

NSWGovernment

Interface

Internet

Phone Mobile Counter Post

Agencieswith a

need toknow

I have

changedmy details Nominate

dAgencies

Tell once to all agencies who need to know(privacy protected)

Agencieswith nocurrent

need

x

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Government of NSW

Aug 2010Bob JamesDOB 1/1/50

Address 3 Blacktown

1990R James

Address 1 Redfern

Agency1

2005Robert James

Address 2

Ryde

Agency2

NSW Government viewpoint

Consolidated View

Robert James DOB 1/1/50 of RydeAlso known as

R James of RedfernBob James of Blacktown

Is this the same person?

How can we reach him?

Join the pieces when there is benefit to the citizen

RobertJames

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Information

Business

BusinessMotivation

Requirements Approach

ProblemStatement

Problem

Statement

Generalised Scenario

Interactiontrigger

Business Requirements

Data Requirements

1

2

3

45

6

Interactiontrigger

Interactiontrigger

Interactiontrigger

Concrete Abstract> Concrete>

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NSW Government

High Level Solution - Options

E-move model

NSWG

ov

ernment

Interface

Agency1

I havechanged

mydetails

Agency3

Details + Agency 1credentials

Details + Agency 3credentials

Agency 1

Agency 2

Agency 3

Agency n

RobertJames

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NSW Government

High Level Solution - OptionsAgency of Choice

Channel ofChoice

Internet Phone

Mobile Counter Post

Agency ofChoice

Agencieswith a

need toknow

I havechanged

mydetails

Agencieswhere

client hasopted in

RobertJames

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High Level Solution - OptionsBroker Model

Do you know about RJames

Address 1 Sydney ?

Robert JamesAddress 3 Ryde

2005

Agency 1

Bob James

DOB 1/1/50Address 2 Blacktown2010

ConsumerAgency

Broker makes

no valuejudgement

Broker

Agency may decidenot to respond

No single Agency has the truth (correct info) at all instances oftime

Makes decisionbased on

requirements

Agency 2

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Central DatabasePoint to Point

BusBroker

Topology Options

Agency4

Agency3

Agency1

Agency1

Agency2

Agency4

Agency3

Agency2

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Supplier Agency

StandardQuery

Interface

(AS4590)

XML

SuppliersClient

Database

NSW DriversLicence No

Name & DOB

Name and

Street Name

Current and PastNames/Addresses

DailyName/Address

Changes(encrypted)

Change Of Address Service Current Functionality

Daily Nameand Address

Change file(CSV)

Web Services

SecureFileTransferGateway

Informatica

Pull

Push

Encrypt(1 wayHash)

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Operation

2. Client consents to use address updates

from Supplier Agency and providesSupplier Agency Customer ID.

5. Check if hashed Customer ID isrecorded in system as a client with

consent. If Yes request new addressfrom Supplier Agency.

7. Use new address per businessrequirements.

1. Client consents to providing addressdetails to other NSW governmentagencies.

3. Client changes address at SupplierAgency

4. Supplier Agency Publish Customer IDs ofthose who changed addresses (Encryptedwith one way hash)

6. Provide new and old addresses

2. Consent to use1. Consent to provide

Consumer AgencySupplier Agency

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Change of AddressClient who has Provided Consent

B Williams privacy is not compromised

A

C D

Agency client

B

B WilliamID 12345

(asdfg)

R JamesID 56789

Hash

numberfor ID

(zxcvb)

asdfg

EncryptedDelta File ofAddresses thathave changed

R James56789

Matching atConsumer

Agency

List of clients whochanged details

56789

Pull

Request for detailsfor 56789

ConsumerAgency client

database

Supplier Agency

Consumer Agency

R James/B WilliamChange Address

Push

Encrypted Ids ofClients whochanged details

1

2

3

4

zxcvbzxcvb

zxcvb

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Change of AddressBusiness Benefits

Ensures current address across participating agencies: Communications to most current address. Reduce opportunity for fraud Letters going out to old

addresses and pilfered. Natural improvement of data quality (synchronisation over time):

Enable government to build layers of detail.

Improve ability to detect ID fraud via patterns of behaviour.

Improve ability to provide emergency services.

Validation of the data Consumer agency to providefeedback/correction opportunity for the data.

Increasing use of shared data. Standards based and build once.

Fewer delivery solutions to maintain.