Date post: | 20-Aug-2015 |
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Delivering Quality Though Leadership
• Implementing leadership policy for NHSScotland
• Improve leadership capacity and capability
• Based within NHS Education
• Work closely with all Health
Boards and public sector agencies
Personal qualities
(“being”)
The broad change context within which leaders in NHSScotland operate sets the scene for leadership development.
The challenges of the leadership role (at all levels) comprise:
Service objectives, i.e., what leaders are required to do – as set out in local Performance Management (PM) processes.
Role-specific knowledge and skills, i.e., what leaders need to know to do their role – as set out in the Knowledge & Skills Framework (KSF) or Personal Development Plans for senior managers.
The leadership qualities and behaviours that are required to deliver the challenges facing leaders in NHSScotland, with personal qualities at the heart.
Model for Leadership Development in NHSScotland
We are moving from…..toOLD WORLD • Low complexity slow change• Learning has a long shelf life• The senior ones are the most
knowledgeable• Somewhere ‘someone’ knows• Doing more of the same is the
rule
• I MANAGE• My team reports to me• I have a hierarchical role• I understand what is happening• I have fixed objectives• I manage by fixing things myself• I manage from knowledge and
experience
NEW WORLD• High complexity and fast
change• Learning has a short shelf
life• Knowledge is scattered• No individual can pretend to
‘know’• Innovation is the rule
I LEAD• I am / we are part of a
virtual network• Influencing is the way
forward• I manage projects• I cope with ambiguity• I lead teams to fix things• I lead without knowledge
and experience
Leading Quality Reference Group
• Built on the strong foundations
• Provide linkages between a range of existing clinical & non-clinical networks and communities
• Inclusive approach
• Enable a wider alliance of leaders for Quality
• Draw from all partner organisations
• Work collaboratively to achieve our Quality Ambitions & realise the 20:20 vision
Leading for Quality
“Successful leadership of healthcare improvement
combines three sets of skills: service specific knowledge,
improvement know-how and change management skills”
Advancing Quality Alliance submission to
The Kings Fund: leadership and engagement for
Improvement in the NHS. Together we can (2012)
Leading for Quality Network
• Maximise synergies across networks
• Identify common objectives and goals
• Lessen duplication and fragmentation
• Support connectivity of QI and leadership alumni
• Support QI and leadership capability to make changes and realise the 20:20 vision.
Leading for Quality
If you want the people
you lead to perform at
their peak performance
you must induce them
to follow you because
they want to rather than
because they have to
(Deering et al, 2005)
VISIONVISION
Leadership
Improvement
Engagement
Governance
Quality
To engage and support clinical leaders throughout To engage and support clinical leaders throughout NHSScotland to deliver sustainable qualityNHSScotland to deliver sustainable quality
Purpose of the NetworkPurpose of the Network• Provide support & additional development for Clinical
Leaders from different professions, enabling them to grow into new and unfamiliar roles and situations
• Connect clinicians and provide ‘space’ to foster innovation, creativity and increase the spread and adoption of change and improvement
• Help clinicians translate our Quality Ambitions into coherent and compelling messages, meaningful actions and motivating behaviours as they work to improve outcomes
• Work collaboratively to support those within the NHS, local and national government, and Voluntary Sector to use leadership synergy in order to design, deliver and sustain high quality services and support
What is its Purpose? Who is it for?
What can it support?
Personal qualities (“being”)
What can members expect?
Signposting
Shared learning
Peer support
Personal and professional leadership development
National and Local clinical leadership capability for quality improvement
National clinical leadership capability to support policy implementation
• Area Clinical Forum and other professional leaders
• Alumni from wide range of leadership programmes
• Improvement Leaders
• SGHD Clinical Leaders
• Clinical Directors
• Salaried and contracted GP's
To engage and support Clinical Leaders throughout NHS Scotland to deliver sustainable quality
Benefits of Network
• A broad base of well-informedClinical Leaders who understand National and Local policy and priorities
• A quick and effective way to identify, connect and engage clinical leaders
Scottish Clinical Leadership NetworkScottish Clinical Leadership Network
Advice and support
Access to database and communication tools
Dedicated website through the ‘knowledge network’
Communities of practice
Events & Master classes designed to: develop skills, influence policy and share best practice
Mentoring & Action Learning opportunities
• Heads of Clinical Services
Online Resources
• MCN Leads
The Network is inclusive not exclusive to engage connect clinicians and clinical communities at both local and national levels.
Tests of Change: “Leading for Outcomes”
Scottish Clinical Leadership Network
• Establish the Leading Quality Reference Group
• Identify and develop proposals to link Leadership and Quality Improvement Networks
• Network Leaders programme, The Health Foundation
• Developing a dairy of local engagement events – linking with Area Clinical Forum Chairs
Scottish Clinical Leadership Network
• Master Class: Leading Quality through Integration
• Test of Change – “Leading for Outcomes”
• Further tests of change planned
• Support the development of local QI and Leadership faculties / directory
• Web based support: www.knowledge.scot.nhs.uk/SCLN
Leadership & Quality Improvement Spectrum
Adaptive Leadership:Adaptive Leadership:Readiness to LeadReadiness to Leadcomplex changecomplex change
Readiness to lead Quality Readiness to lead Quality Improvement workImprovement work
Join us at www.knowledge.scot.nhs.uk/SCLN
Leading for Quality
Discussion
• How can we link locally?
• What can the SCLN offer you?
• What can you contribute to the SCLN?
Leading for Quality
Table top themes
• Quality Improvement / Safer Patient Fellow Network• Dialogue Practice• Delivering for the Future• Generation Q: Putting Quality in context: • Adaptive Leadership • Scottish Clinical Leadership Network: Leading for Quality
Test of Change