Parking Enforcement Discussion

Herndon Town Council – Work Session

September 6, 2016

Overview of Discussion

Background

Parking Enforcement Programs – Other Jurisdictions

Parking Enforcement Assessment - Herndon

Technology Applications

January 5, 2016

Parking Enforcement – Other Jurisdictions

Fairfax County

18 full-time parking enforcement officers

Salary - $36, 581-$59,586 per year

Assigned to the Police Department’s Traffic Division

Revenue collected pays the salaries

• (6-10 tickets per day, per officer for program to pay for itself)

3-5 week training program

No time-restricted parking to enforce

Work Monday - Friday

January 5, 2016

Parking Enforcement – Other Jurisdictions

Fairfax City

Two parking enforcement officers (one full time, one part time)

Preparing to implement new pay scale in line with Fairfax County’s

Assigned to Police Department’s Traffic Section

Revenue collected pays for program costs

Training is 8 weeks in classroom and field

Work Monday - Friday

January 5, 2016

Parking Enforcement – Other Jurisdictions

Leesburg Two part-time parking enforcement officers

• (preparing to hire 2 more part-time)

Salary in line with that of Fairfax County

Assigned to the Finance Department

Revenue collected pays for the salaries

Training is conducted by the Leesburg Police Dept. (only 4 hours for both classroom and field work)

Work day time hours

Monitor parking garage, 48 meters, and other parking violations in Town

January 5, 2016

Parking Enforcement Assessment- Herndon

Needs assessment conducted by Fairfax County Parking Enforcement– 173 violations observed over two different days, 5-hour period

Majority for expired or missing tags/inspections

Parking complaints up – citations down

2014 – 250 calls and 1,730 citations

2015 – 302 calls and 1,261 citations

Revenue collected averaged over past 5 years = $78,300/yr.

January 5, 2016

Parking Enforcement Assessment- Herndon

Salary for part-time officer at 29 hours per week = $29, 957

Vehicle Costs = $22,000 (Ford Focus and markings)

Other = $4,080 (Handheld E-Citation device and uniforms)

Total Cost = $53,037

* Vehicle, technology and uniforms not an annual cost

January 5, 2016

Legal Authority

January 5, 2016

State Code 46.2 permits the Town to

Employ a parking enforcement officer

Designate a responsible department

Provide equipment for enforcement of parking violations (meters, handheld scanners, kiosks, etc.)

§ 46.2-1220. Parking, stopping, and standing regulations in counties, cities, or towns; parking meters; presumption as to violation of ordinances; penalty.

The governing body of any county, city, or town may by ordinance provide for the regulation of

parking, stopping, and standing of vehicles within its limits, including, but not limited to, the

regulation of any vehicle blocking access to and preventing use of curb ramps, fire hydrants, and

mailboxes on public or private property. Such ordinances may also include the installation and

maintenance of parking meters. The ordinance may require the deposit of a coin of a prescribed

denomination, determine the length of time a vehicle may be parked, and designate a department,

official, or employee of the local government to administer the provisions of the ordinance. The

ordinance may delegate to that department, official, or employee the authority to make and

enforce any additional regulations concerning parking that may be required, including, but not

limited to, penalties for violations, deadlines for the payment of fines, and late payment penalties

for fines not paid when due.

Technology Applications

Mobile Handheld E-Citation Devices

Electronic Tire Chalking (iChalk)

Parking Stations/Kiosks

iMeter/ForCommerce

Mobile Ticketing and Records Mgmt. System

January 5, 2016

E-Citation Devices

THE UNPRECEDENTED MOBILE

ENFORCEMENT SOLUTION

Meet the N5Scan – The next generation of mobile

enforcement devices designed specifically for

demanding environments. The N5Scan is the only

ultra-rugged, all-in-one mobile handheld that allows

you to input vehicle information, scan barcodes,

capture violation images, upload ticket data, and

print a weatherproof ticket all from the same device.

The N5Scan truly is the best-in-class mobility choice

for parking, permitting, and code enforcement.

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Integrated 3”

thermal printer

13 MP Camera,

4128 x 3096 pixels

with HD video &

image recording

Hot Swappable

Battery

Polyvinyl Cutter

with Stainless

Steel Blade

Adjustable

Hand Strap

Charge and sync

your N5Scan

with a Desktop or

Vehicle Mounted

Cradle with extra

battery charger

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THE PROBLEM: HANDWRITTEN TICKET • Paper tickets and envelopes are expensive

• Manual process for officers and administrators = increased errors (in fact 1 in 7 issued tickets has an error)

• No proof = lost revenue

• Reporting with a paper system is difficult and often inaccurate

THE GOAL of our Solution

• Increase revenue

• Decrease cost

• Decrease disputes and court dismissals

• Increase officer safety + efficiency

• Significantly improve productivity

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THE SOLUTION UPsafety has developed a unique system for issuing parking

tickets, combining mobile computing with a cloud based Record

Management System.

Our solution:

• Streamlines/improves the ticketing

process

• Eliminates transcription errors

• Requires no servers or IT costs

• Improves the creation of

customizable reports

• Reduces ticket cost to

4¢ per ticket

• Eliminates the need for envelopes

and expensive carbon copy tickets

• Tracks productivity of enforcement

officers

• Creates a secure online area for easy

payment for your patrons

• Reduces the burden of the

back office

• Export data function that

interfaces with all record

management systems (RMS)

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The Handwritten Ticket The UPsafety Ticket

Illegible handwriting

Per ticket cost $1.00+

No photo

No GPS location

No time and date stamp

Expensive Transcriptions

• Concise, easy

to read text

• Per ticket

cost $.04

• Time, date &

GPS location

• Photo printed

on ticket

• Polyvinyl

(will survive

all weather)

Photo Evidence

THE PROCESS • All vehicle, violation, and payment data

is available to view

• All images that were taken can be viewed at full size

• Time, date, ticket number and GPS

location is superimposed on the images

• You can also review recorded audio evidence

• Reset late fee button and append notes to the ticket record after issuance

• And owner information is auto-populated in the case of repeat offenders

• Tickets are searchable by any and all information uploaded to the Cloud (ex. License plate number, state, vehicle make, owner name, ID#, etc.)

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Mobile Automatic License Plate Recognition

Mobile ALPR increases officer efficiency by creating a more streamlined process when verifying permitted vehicles or when checking vehicle status for those using pay-by-license plate kiosks or pay-by-phone solutions.

All ToCite vehicle checks are performed instantaneously for that license plate including scofflaw, permits, escalating fines, exclusion list, iMeter, etc.

Accuracy confidence percentage (0-100%) is clearly displayed; the displayed license plate numbers are highly visible and can be reviewed by an officer prior to taking any action.

Mobile Automatic License Plate Recognition (ALPR) allows an

officer to take a picture of the vehicle’s license plate which then

conveniently inserts the license plate characters into the software.

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iChalk

• Two click process (take an image and save)

• No chalk, no physical contact with the vehicle

“Chalk as you walk” process = no liability

• Photo proof of the violation

• GPS Assisted-displays only the vehicles that are in

close proximity

• Officers are then alerted of vehicle violation status

• Option LP#, space #, and valve stem data capture

• Real time Google Maps™ view of iChalked vehicles

iChalk allows for “Chalk-free" Electronic

Tire Chalking. iChalk aids officers in

performing the task of timing vehicle

stays without the use of notepads,

bending, or physically contacting the

vehicle or the sidewalk.

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Parking Station/Kiosks

January 5, 2016

Purchase desired Time

Take the Receipt and place in on your car

dashboard

Enforcement – Manual – city agent needs to

inspect each car for compliance

Integrates easily with cell phone payment and

vehicle sensors

Modes of Operation

Add time from any of the meters or mobile

application

No need for patron to return to vehicle with receipt

Convenient enforcement – all space data at your

fingertips

All paid and unpaid spaces on any wireless enabled

handheld

Enforcement – manually using a handheld or Machine–

Integrated with various enforcement solutions

Integrates easily with cell phone payment and vehicle

sensors

Modes of Operation

Add time from any of the meters via terminal or

mobile phone

No need for patron to return to vehicle with

receipt

Convenient enforcement – all Space/Plate data at

your fingertips

Automated using vehicle enabled cameras

All paid/unpaid Space/Plates data are on any

wireless enabled handheld

Integrates easily with cell phone payment and

vehicle sensors

Modes of Operation

Bethany Beach

Pay by Plate

Greenville NC

Waterbury CT

iMeter

• Automatically refreshes data for the most accurate information

• Filters results to view only vehicles which have paid for parking or

vehicles which have time limits that have recently expired

• Searches for a vehicle using a specific Space Number or License

Plate Number

• Issues tickets with auto population of relevant ticket data

• Real-time check for extended parking time before completing the

issue ticket process

• Partnered with industry leading Kiosk vendors and Pay to Park

mobile applications

iMeter provides enforcement officers a real-time view of

those vehicles which have paid for parking using Kiosks

and Pay to Park Solutions. The mobile device will alert

users of areas to target based on the number of expired

or soon-to-be expired vehicles.

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ForCommerce ForCommerce, the UPsafety e-Commerce

solution, is the quickest and easiest path to

expedited revenue return:

• Customized e-Commerce web pages

• Fast and easy integration with your organization’s

web site

• ForCommerce enables patrons to view all ticket

data and images taken

• Allows for safe and secure payment as well as

optional ticket disputes

• Greatly reduces in-person and mailed

payments One client reduced in-person

payments by 70%!

• Eliminates need to interact with a separate credit

card gateway provider and payment processor

• Automated daily reconciliation reports

• ACH remittance

• Convenience fee charged directly to patron

not to you

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ToCite® Mobile is the most powerful Mobile Ticketing and Records Management System on the market. Our solution is ready to issue and manage citations right out of the box; without the use of IT services or lengthy training. • Scofflaw Automatic Notification for repeat

offenders or unpaid tickets

• Capture violation with up to 3 photos

• Print the first photo on the ticket

• Officer’s electronic signature prints on the ticket

• Location Based (GPS) reverse geocoding Technology

• Auto-fill intelligent fields for efficient issuance

• iChalk® Ultra-fast timed parking management

• iPermit® Pre-printed and on-the-spot permits

• No per ticket fees

• Subscription/Lease versus Outright Purchase

• Easy to use e-Commerce site for instant payments

• Automatic Reporting and Notifications

• Escalating violation fines

• Boot & Tow

• Permit Validation via barcode scanning

Affordable Elective Features

THE SOLUTION

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CityLine Reports Reports are configurable by Tariff Group,

Machines, Time Period, and Groups/Zones

All reports can exported to PDF or Excel

Sample Reports

Total Revenue

Revenue Per Machine

Single Payment

Duration

Live Monitoring

Notification History

Machine Status

Open Action

Credit Card

Credit Card Refund

Questions?

January 5, 2016