Partnering – to reduce the cost, while Partnering – to reduce the cost, while increasing the effectiveness, of increasing the effectiveness, of

communicationscommunications

andand

Our Valued Potential Client

TELE Concepts, Inc.TELE Concepts, Inc.

““COP”COP”

Communications Oversight Communications Oversight ProgramProgram

MissionMission To deliver world-class global To deliver world-class global

communications oversight and communications oversight and support to our valued clients, support to our valued clients, increasing the effectiveness of increasing the effectiveness of their communications while their communications while providing time and financial providing time and financial benefit.benefit.

ProgramProgram OverviewOverviewTELE Concepts is an established TELE Concepts is an established

communications consulting firm that has provided communications consulting firm that has provided support to thousands of clients since 1989. support to thousands of clients since 1989.

Services delivered range from sophisticated IT Services delivered range from sophisticated IT projects to contingency auditing to basic Account projects to contingency auditing to basic Account Management support.Management support.

All TELE Concepts services provide benefit that All TELE Concepts services provide benefit that exceeds investment, resulting in “no-net-cost” to the exceeds investment, resulting in “no-net-cost” to the clientclient

Available Communications Oversight Program Available Communications Oversight Program (COP) services (COP) services include………………………………………………include………………………………………………

1)1) Client Evaluation / Site SurveyClient Evaluation / Site Survey2)2) ““Bottom Line” AuditBottom Line” Audit3)3) Sales ScreeningSales Screening4)4) CSR Analysis / TranslationCSR Analysis / Translation5)5) Contract ReviewContract Review6)6) Billing ReviewBilling Review7)7) Ongoing Project Consulting AdviceOngoing Project Consulting Advice8)8) Service OrdersService Orders9)9) Service EscalationService Escalation10)10) Management ReportsManagement Reports

1. 1. ClientClient EvaluationEvaluationProblemProblem::

With a myriad of contracts and service With a myriad of contracts and service providers, documentation of facilities is often providers, documentation of facilities is often out of date and existing services don’t enhance out of date and existing services don’t enhance business strategies.business strategies.

TELE Concepts will visit client’s site to create a TELE Concepts will visit client’s site to create a database of equipment, facilities, provider database of equipment, facilities, provider contacts, etc. We will also gain a thorough contacts, etc. We will also gain a thorough understanding of client business practices and understanding of client business practices and future goals.future goals.

Only with this complete understanding can we Only with this complete understanding can we advise and make recommendations that will advise and make recommendations that will benefit our clients / business partners.benefit our clients / business partners.

2. 2. “Bottom Line” Audit“Bottom Line” Audit

ProblemProblem::85% of communications billings contain 85% of communications billings contain errors. Of course, errors almost always favor errors. Of course, errors almost always favor the service providers.the service providers.

TELE Concepts audits billings. Any errors that TELE Concepts audits billings. Any errors that we discover are corrected and we then we discover are corrected and we then negotiate the maximum amount of credits negotiate the maximum amount of credits and/or refunds for the clientand/or refunds for the client

3. 3. SalesSales ScreeningScreening

ProblemProblem::Overzealous salespeople can waste Overzealous salespeople can waste valuable time attempting to convince you valuable time attempting to convince you that their “revolutionary” solutions are that their “revolutionary” solutions are needed.needed.

All solicitations can be referred to TELE All solicitations can be referred to TELE Concepts as your consultant. We will review Concepts as your consultant. We will review all offerings, determine their applicability / all offerings, determine their applicability / feasibility and present a summary to Client feasibility and present a summary to Client if appropriate.if appropriate.

4. 4. CSRCSR AnalysisAnalysis

ProblemProblem::The CSR (Customer Service Record), usually The CSR (Customer Service Record), usually provided by the local phone company, has provided by the local phone company, has very complicated USOC codes that very complicated USOC codes that represent the service charges you pay represent the service charges you pay monthly.monthly.

TELE Concepts translates this report and TELE Concepts translates this report and verifies that all charges are appropriate. verifies that all charges are appropriate. The report is provided to the Client in an The report is provided to the Client in an easy-to-understand spreadsheet format.easy-to-understand spreadsheet format.

5. 5. ContractContract ReviewReview

ProblemProblem::Current communications costs do not Current communications costs do not always conform with original contracts and always conform with original contracts and intent.intent.

TELE Concepts reviews all voice / data / cellular TELE Concepts reviews all voice / data / cellular contracts to verify that they are appropriate contracts to verify that they are appropriate to the needs of the Client. to the needs of the Client. Recommendations for optimization are Recommendations for optimization are presented to Client and, if approved, presented to Client and, if approved, implemented by TCI’s staff.implemented by TCI’s staff.

6. 6. BillingBilling ReviewReviewProblem:Problem:

Ongoing communications billings contain Ongoing communications billings contain errors. errors.

Invoices for any implemented TELE Concepts Invoices for any implemented TELE Concepts recommendations are analyzed monthly to recommendations are analyzed monthly to ensure conformity with contractual terms ensure conformity with contractual terms and verify correct pricing. and verify correct pricing.

With the COP enhanced service, other invoices With the COP enhanced service, other invoices selected by client will also be reviewed selected by client will also be reviewed monthly.monthly.

Any errors discovered are corrected and Any errors discovered are corrected and appropriate credits/refunds are obtained for appropriate credits/refunds are obtained for the client.the client.

7. 7. OngoingOngoing ConsultingConsulting AdviceAdvice

ProblemProblem::The ever-changing communications industry The ever-changing communications industry is often confusing. Clients don’t always have is often confusing. Clients don’t always have the time or expertise to research/evaluate if the time or expertise to research/evaluate if new technologies would benefit them.new technologies would benefit them.

TELE Concepts will provide basic consulting TELE Concepts will provide basic consulting advice on any question or issue. If specific advice on any question or issue. If specific project management is requested, any fee project management is requested, any fee for service will be discounted for COP for service will be discounted for COP clients. TELE Concepts has expertise in the clients. TELE Concepts has expertise in the following areas:following areas:

IT Project ManagementIT Project Management

Business Continuance – Disaster Business Continuance – Disaster Avoidance/RecoveryAvoidance/Recovery

Strategic Planning/Budget PreparationStrategic Planning/Budget Preparation VoIP – Voice over Internet ProtocolVoIP – Voice over Internet Protocol Frame Relay to Virtual Private Network migrationFrame Relay to Virtual Private Network migration Call Center – state of the art setup and Call Center – state of the art setup and

managementmanagement Equipment Specification and ProcurementEquipment Specification and Procurement Videoconferencing/Teleconferencing/IMVideoconferencing/Teleconferencing/IM Telecommuting/Work-at-Home/Road WarriorsTelecommuting/Work-at-Home/Road Warriors

8. 8. ServiceService OrdersOrders

ProblemProblem::Simply dealing with communications Simply dealing with communications network service providers (local phone network service providers (local phone company, long-distance, cellular, data) is company, long-distance, cellular, data) is very frustrating and time consuming.very frustrating and time consuming.

TELE Concepts, as your consultant, will place TELE Concepts, as your consultant, will place all new, disconnect and trouble-ticket all new, disconnect and trouble-ticket orders. We will track the status to assure orders. We will track the status to assure the timely resolution and implementation.the timely resolution and implementation.

9. 9. ServiceService EscalationEscalation

ProblemProblem:: Network or equipment service problems Network or equipment service problems often result in “finger-pointing”, frustration often result in “finger-pointing”, frustration and time wasted.and time wasted.

TELE Concepts will intervene with your vendors TELE Concepts will intervene with your vendors and providers – to escalate any problem and providers – to escalate any problem and get resolution as quickly as possible. and get resolution as quickly as possible. Our “on-call” consultant will have a Our “on-call” consultant will have a database of all possible contacts pertinent database of all possible contacts pertinent to your account.to your account.

10. 10. ManagementManagement ReportsReports

ProblemProblem::Most businesses simply “pay the bill” Most businesses simply “pay the bill” without applying the data contained therein without applying the data contained therein to better understand their business.to better understand their business.

TELE Concepts can provide traffic and trending TELE Concepts can provide traffic and trending reports, based on available data, as a reports, based on available data, as a valuable management tool. Clients benefit valuable management tool. Clients benefit from a better understanding of their from a better understanding of their communications expenses.communications expenses.

COP DeliverablesCOP Deliverables

Site Survey ReportSite Survey Report 0-45 days0-45 days CSR Analysis/TranslationCSR Analysis/Translation 0-60 days0-60 days Bill AnalysesBill Analyses MonthlyMonthly Follow up contactFollow up contact MonthlyMonthly Statement of WorkStatement of Work QuarterlyQuarterly Project ManagementProject Management As As

requiredrequired

Everyone Needs AEveryone Needs A

““COP”COP”

Communications Oversight Communications Oversight ProgramProgram

1)1) Client Evaluation / Site SurveyClient Evaluation / Site Survey2)2) ““Bottom Line” AuditBottom Line” Audit3)3) Sales ScreeningSales Screening4)4) CSR AnalysisCSR Analysis5)5) Contract ReviewContract Review6)6) Billing ReviewBilling Review7)7) Ongoing Project Consulting AdviceOngoing Project Consulting Advice8)8) Service Orders - (enhanced program)Service Orders - (enhanced program)9)9) Service Escalation - (enhanced program)Service Escalation - (enhanced program)10)10) Management Reports - (enhanced Management Reports - (enhanced

program)program)

““COP” COP”

““Let me Let me keep an keep an eye on eye on ‘em for ‘em for you”you”

SummarySummary

Use TELE Concepts or do it Use TELE Concepts or do it yourself?yourself?

Max. staff time requiredMax. staff time required Other skill sets neededOther skill sets needed Focus on other issues Focus on other issues

will impact results & will impact results & timingtiming

Limited resourcesLimited resources Significant financial riskSignificant financial risk Missed opportunitiesMissed opportunities

Min. staff time requiredMin. staff time required Diverse views / skill Diverse views / skill

setssets Employee skills Employee skills

enhancedenhanced Quick implementationQuick implementation Profit culture reinforcedProfit culture reinforced No financial riskNo financial risk Maximized resultsMaximized results

Client Only Project

Joint Project

Why we’re 100% successful…Why we’re 100% successful…

IntellectualIntellectual CapitalCapital

=

You Benefit from our:You Benefit from our:

COMMITMENTCOMMITMENTOur innovative, enthusiastic Our innovative, enthusiastic project teams are project teams are vested in building lasting vested in building lasting relationships with satisfied relationships with satisfied clientsclients

EXPERIENCEEXPERIENCEAll of our consultants are All of our consultants are seasoned professionalsseasoned professionalswith years of industry with years of industry experience.experience.

PEACE OF MINDPEACE OF MINDWith our proven track record of With our proven track record of achieving measurable results and achieving measurable results and exceeding client expectations, exceeding client expectations, you will have cyou will have confidence that our onfidence that our results are at optimum levelsresults are at optimum levels..

COSTCOSTOur services generate Our services generate immediate value and immediate value and have a financial benefit have a financial benefit guarantee.guarantee.

SuccessSuccess – For over 14 years we’ve – For over 14 years we’ve demonstrated a 100% success rate with clients. We demonstrated a 100% success rate with clients. We are driven to continue at the 100% level – to are driven to continue at the 100% level – to generate time and cost savings for each of our generate time and cost savings for each of our clients.clients.

Risk freeRisk free – all services are success – all services are success based and underwritten with a financial based and underwritten with a financial benefit guarantee.benefit guarantee.

TimeTime – – your time commitment is confined to your time commitment is confined to decision-making and direction-setting leaving you decision-making and direction-setting leaving you free to manage your core business and still reap free to manage your core business and still reap the the

benefits of our services.benefits of our services.

Finally…Our GuaranteeFinally…Our Guarantee

TCI guarantees that the financial benefit to Client TCI guarantees that the financial benefit to Client will exceed any fees paid to TCI, resulting in no-will exceed any fees paid to TCI, resulting in no-net-cost for services. net-cost for services.

Total financial benefit will include credits, refunds, Total financial benefit will include credits, refunds, bonuses and cost-saving recommendations. TCI bonuses and cost-saving recommendations. TCI will periodically provide Client with a comparison will periodically provide Client with a comparison statement and rebate any amount of fees that statement and rebate any amount of fees that exceed savings achieved.exceed savings achieved.

TELE Concepts, Inc.TELE Concepts, Inc.A Communications Consulting FirmA Communications Consulting Firm

Contact InformationContact Information

Donald B. Ketcham, PresidentDonald B. Ketcham, PresidentTELE Concepts, Inc.TELE Concepts, Inc.

30 Village Court, Hazlet, NJ 0773030 Village Court, Hazlet, NJ 07730

Phone: (732) 739-3600 or (800) 864-4999Phone: (732) 739-3600 or (800) 864-4999Fax: (732) 739-1308Fax: (732) 739-1308

E-mail: info@teleconcepts.netE-mail: info@teleconcepts.netwww.teleconcepts.net 12/12/0312/12/03

Thank YouThank Youfor your consideration and for your consideration and

confidenceconfidence