www.digitalworksconsulting.com
PARTNERING WITH DIGITAL WORKS CONSULTING
© 2014 Digital Works Group. Proprietary and Confidential 1
MENTOR
ORGANISE
ADVISE
MEASURE
EXPERTISE
MANAGE
PERFORM
PROCESS
OPERATE
IMPROVE
www.digitalworksconsulting.com
An expert business & IT consultancy focused on
digital & mobile
WHO WE ARE | Digital Works Consulting
© 2014 Digital Works Group. Proprietary and Confidential 2
Passionate about driving successful digital change
& growthfor our clients
www.digitalworksconsulting.com
WHO WE CAN HELP | Two Business Types
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Mid Life/early-stage high growth digital businesses needing to grow, mature
and maximise their Exit Valuation
Mature businesses affected by the pace and complexity of
digital and behavioural change and now require
Digital Transformation
www.digitalworksconsulting.com
WHAT WE CAN HELP WITH | Digital Transformation needs
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For mature businesses requiring digital transformation, you need the following to ensure success…
THINK Case for Change, Strategy, Joined-up Customer and Company approach, Innovation
GROW Creating an adaptive organisation capable of creativity and innovation, self-regenerating and visionary
Stakeholder ManagementManaging the core team’s expectations. Take everyone along, develop and lead change in sympathy with business operations.
At a sustainable and realistic rate of change which everyone can support.
Cultural ChangeEngineering a cultural shift so change and innovation is at the heart of behaviour
People, Process and OperationsOrganisation-wide innovation and change delivery, adopted by employees and customers alike.
EXECUTE
Proven MethodologiesTo assist the right change and innovation, at the right pace, across the whole organisation
Leadership
TechnicalSkills to deliver the right technical and
data change to enable innovation, improvements and knowledge across the
business
Commercial/ProgrammeDeep understanding of commercial
needs. Ability to control to budget and time. Managing change without
detrimentally effecting BAU
CustomerClear definition of the right end-to-end
customer experience. Optimising acquisition, upsell, retention,
knowledge.
www.digitalworksconsulting.com
WHAT WE CAN HELP WITH | High Growth Digital Needs
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For mid-life/early stage High Growth digital businesses looking to grow, mature and maximise valuation at exit, you need…
Optimised digital solutions for your customers and company. Developed at pace. Making money from strong proposition & business model. Optimised customer journey.
Enabled by flexible technology. Creating unique and defendable IP.
THINK An on-going strategic plan focused to maximise the valuation of your business on exit.
EXECUTION
FOR
GROWTH
Exceptional expertise & talent
Underpinned by the right company structure – speed, collaboration, flexibility, acquisition attractive .
Enabled with the right funding and funders.
EXIT Building maximum valuation through profit & multiple
Technically-strong businesses: Proven strategic, commercial, corporate, product, monetisation and other go-to-market expertise.
Commercially-strong businesses:Proven technical expertise able to strengthen platforms, propositions, IP and teams.
Brought to market in the right manner for scale - brand, channels, marketing, and pricing.
www.digitalworksconsulting.com
Enabling Your Success. In digital.
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Proven methodologies
End to end services
Deep digital expertise & experience
Strong networks, partners, contacts
Great spirit
WHAT WE BRING | The DWC differenceWe are different because we provide our clients with comprehensive solutions to these needs, laser focused to deliver success…
Techniques that work in the real world for digital business.
Multi-sector. Multi-discipline. Multi-technology. Able to think and do.
Doing things the right way fast. Limiting costly dead-ends.
Able to define & enable the ideal end-to-end customer and
company journey. Or provide enhancements to specific areas
Extensive black books: capabilities, prospects, channels, domestic/international.
Connecting you with the right people to support your innovation and growth
Smaller and agile culture on purpose. Passionate about your success. Commercially transparent/interactive. Long-term partner.
Our flexibility makes things easier for you. A trusted, ethical
partner. Cost-effective
Strategy & Insight, Product & Monetise, Technology, Project Management, Business
Acceleration, Communications / HR.
Reducing risk, optimising at pace, gaining advantage.
www.digitalworksconsulting.com
WHAT WE BRING | Proven Methodologies
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Digital transformation Digital growth, maturation and exit
If your core objective is to maximise your exit valuation, your strategic plan should focus on all elements, not just building profit…
If you are looking to affect change in large, complex organisations, you need to incubate change, prove success, and use that momentum to engender company wide change…
We use multiple, relevant, real-world methodologies. Proven to solve given business needs. Proven for digital. For example:
www.digitalworksconsulting.com
WHAT WE BRING | Experience
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Extensive market sector and digital technology experience allows a bridge between multiple industries and technical solutions. We look for the right solution for you, not the right solution for your industry.
Market Sector
Telecoms
Retail
Financial Services
Media | Entertainment | Gaming
Other: Automotive, Leisure, Utilities,
Gambling, Publishing, Agencies, Public Sector
Digital & Technical Areas
Mobile & Devices
Applications & Content Platforms
Social Media
Martech
Ecommerce & Marketplaces
Fintech | Payments
Next Generation Networks (fixed line, mobile)
Cloud Technologies (SaaS, PaaS, IaaS)
‘Big’ Data
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ROB TOWNSEND
Project Delivery
Director
16 years senior digital experience
Telecoms
Payments
E-com
SUKI SANDHU
Product & Technology
Director
15 years senior digital experience
Gaming / Gambling
Telecoms
ROB CONNELL
Business Acceleration
Director
20 years senior digital experience
Telecoms
E-com | Retail
Media & Entertainment
Technical / Data / BI solution providers (SaaS)
ANDREW ‘SID’ SALMON
High Growth Digital
Director
20 years senior digital experience
Telecoms
E-com & Retail
Fintech
Technical / Data / BI solution providers (SaaS)
+ PARTNERS
RICHARD MORECROFT
Digital Transformation
Director
20 years senior digital experience
Telecoms | Mobile
Mobile Financial Services
Other (Media, Devices, M2M)
WHAT WE BRING | Deep Digital ExpertiseA strong team of successful digital leaders at all levels, able to think and do…
MICHAEL ANDERSON
E-Care
Director
20 years senior digital experience
Telecoms
E-com & Retail
Travel | Automotive
Gaming
www.digitalworksconsulting.com
WHAT WE BRING | End-to-End Services
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STRATEGY Growth &
Transformation
PROJECT PRODUCT & TECHNOLOGY
ACCELERATE
THINK EXECUTE GROW
ECARE
Able to define and enable the correct customer and company experience end-to-end. Supporting you through the full think, execute, grow cycle. Or deliver fast acting improvements to a given pain-point.
www.digitalworksconsulting.com
WHAT WE BRING | Extensive Contacts & Network
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MOBILE NETWORKS
PUBLISHINGCORPORATES
ECOMMERCE
TELECOMS
OTHERCLOUD & BIG DATA
FINANCIAL SERVICES & PAYMENTS
www.digitalworksconsulting.com
LONG-TERM PARTNERSHIPFlexes to your needs
ENABLING YOUR SUCCESS.
IN DIGITAL.
TRUSTED DIGITAL
EXPERTSWith practical smarts,
good at getting things done!
WHAT WE BRING | A Great Spirit
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www.digitalworksconsulting.com
MONEY
Seed Grow Exit
CREATE
Define Select Build
WHAT WE BRING | Additional expertise from our Group
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EXPERTISE
Think Execute Accelerate
THREE INTEGRATED BUSINESS UNITS SOLVING CRITICAL DIGITAL NEEDS
www.digitalworksconsulting.com
ContactFor further information, please contact:
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+44 (0)7801 439011www.linkedin.com/in/andrewsalmon
Andrew ‘Sid’ SalmonDirector | High Growth Digital
www.digitalworksconsulting.com
WANT TO KNOW MORE?DETAILS ON OUR CAPABILITY BY PRACTICE
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MENTOR
ORGANISE
ADVISE
MEASURE
EXPERTISE
MANAGE
PERFORM
PROCESS
OPERATE
IMPROVE
www.digitalworksconsulting.com
Created a strategic vision and a new business unit within Qtel…...managed a very complex, cross business initiative in rapid timescales… strong ability to manage issues and interaction with stakeholders in a culturally diverse environment
Client Success
Digital Transformation at Ooredoo
Ooredoo (formerly Qtel) is a full service Telco with over 90m customers across 17 different geographies.
The challenge was to transform the business through the development of new innovative business lines, without negatively effecting existing operations.
Using proven innovation methodologies, where an in-house “incubation” team was set-up to strategize, scope, pilot, deploy and operate these new services.
Several new business lines were piloted and successfully launched. All continue to grow, with Mobile Money being a particular success, reaching over 1m subscribers in less that a year.
Strategy, Planning, Control
Corporate Vision and Strategy
Transformational Strategy Development
Change Leadership & Program Management
Customer journey mapping and end-to-end service execution
Concept Innovation
Technical Change and Management
People, Organization, Cultural change
Operations enhancement
Business intelligence and reporting
Innovation to change methodology
Workshop facilitation – strategy | innovation | other
Research & insight services
WHAT WE BRING | Expertise in Digital Transformation
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Think & Manage Services - generating change and innovation. Regaining advantage, benefiting the top & bottom-lines…
www.digitalworksconsulting.com
Clear expertise in strategy development, knowledge of the emerging payments industry, flexible/ inclusive approach, all delivered on time and to budget, made for a great experience.
CEO, Kalixa Payments Group
Client Success
Maximising Valuation at Kalixa.
A leading global payment service provider.
With an ambition to grow its valuation from €100m to €1bn in 5 years.
DWC created a five step strategy development program to meet Kalixa’sdemands.
Working closely, iteratively, and with full inclusion, the strategy was successfully developed together over a 4 month period.
Resulting in a clearly established and supported five year growth strategy, aimed at significantly raising the performance and the value of KalixaPayments Group.
Strategy, Growth, Maturation, Exit Corporate vision and mission
Exit objective setting and planning
Company strategy development
Corporate
Product/Proposition
Platform
Organization
GTM
Multi-year business plans & funding help
M&A acquisition planning | Exit planning
End-to-end service execution
‘Multiple & Profit’ methodology
Funding assistance
Research & insight services
Innovation / development workshops
WHAT WE BRING | Expertise in High Growth Digital
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Think & Manage Services - building maximum valuation through profit and multiple management…
www.digitalworksconsulting.com
With just a top-level project brief, DWC capably identified and prioritised the right problems to solve for, designed implementable solutions and managed virtual teams to deliver on time and to budget.
Global Product Director, eBay
Technical & Data Strategy, Methods, Due-Diligence.
Information & Data Management Strategy
Systems Architecture Strategy
Vendor Selection and Procurement
Technical Due Diligence for acquisition
Technical Organisation, Structure & Culture optimisation. Interim Leadership (CIO/CTO)
Tools and Methods Consultation
CTO interim management | handover mentoring | talent sourcing
Proven methodologies for digital platforms
Product Innovation & Monetization.
New product development & innovation
Product and proposition management
Business Analysis and requirements development
Supplier and procurement management
User interface | UX
Pricing strategy > Subscription | Transaction | Advertising | Affiliate
Proven methodologies for digital products – domain planning, multi-variant testing, use-case to agile methods, and more…
Interim management | handover mentoring | talent sourcing
WHAT WE BRING | Expertise in Product & Technology
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Execution Services - maximizing product, proposition, conversion, monetization & IP capabilities; while optimizing technology strategy, and methods to enable growth, innovation and efficiency…
www.digitalworksconsulting.com
Really impressed with DWC whilst working with them on Kalixa Pro. They did a fantastic job of rallying the troops, against a sometimes very challenging backdrop, and simply getting stuff done .
Head of Marketing, Kalixa
Client Success
Project turnaround at Kalixa
A fast-growing emerging payments business, engaged us to bring to market an innovative mobile point-of-sale solution, 'Kalixa Pro’.
While the Kalixa core team were the undoubted experts in payments, they needed some assistance in defining and delivering this new product.
We provided expertise to bring structure and experience to how the new product was defined, delivered and handed over into in-life operation.
Delivered: from a blank piece of paper to a new mPOS product in customers’ hands in 8 months.
Program, Project, PMO
Program management – technical / business change
Project management – technical / business change
Project governance audit and process re-engineering
Portfolio management | prioritisation
Project Management Office setup
Project audits | turnaround
Proven methodologies for digital projects – agile, hybrid, PMO at pace
Contract | interim assistance
WHAT WE BRING | Expertise in Project Management
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Execution Services – establishing advantage through the delivery of the right activities at pace…
www.digitalworksconsulting.com
Digital Works Consulting worked well in our company, arriving to take a complex and disjointed process into a structured one that was bought into across the company, and now used to deliver smart results ongoing.
Commercial Director, Ukash
Client Success
Internationalization at Ukash.
A market leading alternative payments solution provider, looked to DWC to assist it in its international expansion planning.
The challenge was to target those countries that offered the greatest & most rapid return on investment, while working within the confines of limited resources.
After a three month period, DWC provided an analysis solution which did just that, while re-engineering the market entry process to speed return.
GTM, Sales & Marketing
Go to market planning & execution
Sales and business development
Channel partnership construction
International selection | expansion
Commercial management
Great value Marketing services:
Insight | Blogging | SEO / PPC | CRM management | Lead generation | Email marketing | Event support
Proven methodologies for digital growth – internationalisation, sales planning, social & video
Interim management | handover mentoring | talent sourcing
WHAT WE BRING | Expertise in Business Acceleration
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Growth Services - designed to accelerate your business in brand, channel and other GTM areas…
www.digitalworksconsulting.com
Customer Experience
Company-wide customer experience audits.
Customer-led strategies and change plans.
Organizational readiness, cultural change, training
Appropriate KPI mapping and measurement.
WHAT WE BRING | Expertise in e-Care
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Growth Services – optimizing customer experience and the customer contact environment of the organisation…
Contact-Centre Assets & Processes, Systems, Talent
Suitability reviews of all customer contact channels.
Optimized customer contact channel strategies.
Creation or enhancement of digital self-help environments.
New customer care innovation and integration.
Business process optimization; specific and end-to-end.
Customer-care systems and data review.
Architectural and change planning. Legacy system and platform migration
services. Organizational reviews and future
skills mapping.
Commercial Support
Commercial reviews of lead generation, retention, and upsell/cross-sell practices.
RFI/P and commercial vendor selection