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PARTNERS IN HEALING: INVITING FAMILY INTO THE HEALTHCARE TEAM Michelle Van De Graaff, RN BSN Intermountain Healthcare
PARTNERS IN HEALING: INVITING FAMILY INTO THE
HEALTHCARE TEAM
Michelle Van De Graaff, RN BSN
Intermountain Healthcare
What is Partners in Healing®?Voluntary program to:• Engage patients and family as partners in
hospital care • Improve family communication with the
healthcare team• Incorporate patient and family preferences
into care• Increase efficiency and responsiveness• Prepare patients and families to manage
health at home
Kiribati
ORIGINAL PARTNERS IN HEALING PROGRAM
PROGRESSION THROUGH PARTNERS IN HEALING
Original Partners in Healing
EXPLAINING THE PURPOSE• We hope to help you learn how to do specific
cares so that when you take your loved one home, you will feel comfortable with that transition.
• We wish to have you as a partner in care so that current needs and potential discharge needs of your loved one can be met more efficiently.
• We also want to partner with you to give and receive important information about your loved one.
OPEN HEART SURGERY PATHWAY FOR RAPID RECOVERY PATIENTS AND FAMILIES
STERNAL PRECAUTIONS
FOLLOWING OPEN HEART SURGERY
CHECKLIST
HOW TO APPLY TED
HOSE
SAMPLE CHECKLIST
OLD CHECKLIST
Partners in Healing®
Poster, Brochure and Videoin the
TICU Waiting Room
PARTNERS IN HEALING SURVEY1. The partners in Healing program greatly
enhanced our transition to home.
2. I would highly recommend this program.
3. Please write your general suggestions or concerns below.
Rating Scale: 1-5 (5 completely agree, 1 completely discagree)
PARTNERS IN HEALING SURVEY RESULTS1. The Partners in Healing program
greatly enhanced our transition to home.
• 1 = 2 responses
• 2 = 1 response
• 3 = 6 responses
• 4 = 23 responses (22%)
• 5 = 74 responses (70%)
97/106 = 92% of respondents rated it a 4 or 5
2. I would highly recommend this program to other patients and families.
• 1 = 1 response
• 2 = 0 responses
• 3 = 5 responses
• 4 = 6 responses
• 5 = 94 responses (89%)
100/106 = 94% of respondents rated it a 4 or 5
POSITIVE PERCEPTION OF PROGRAM
• “We (wife and I) thank you for allowing us the dignity to be part of each other’s lives.”
• “I have participated in this program twice in the past 8 months and would highly recommend it to anyone. It really distinguishes IMC as a facility for total care.”
• “The opportunity to assist the medical team by brining drinks and warm blankets to the patient made him feel much more comfortable and me feeling like I contributed to his healing.”
• “I loved it because I could get things for my husband without waiting.”
ACTIVITIES AND SKILLS INCREASE CARE
INCREASE FEELING OF EMPOWERMENT AND CONFIDENCE
• “Partners in Healing empowered me during such a difficult time. It also allowed my husband to recover faster…”
• “Also, I felt I was really helping and useful rather than just “sitting and waiting” all the time. The nurses and CNAs treated me like a true partner.”
• “I think this should be mandatory rather than optional.”
• “It would be good to give this to family at the beginning so they know what is expected during recovery. I got it the day before dismissal.”
PARTICIPANTS STRONGLY RECOMMEND THE PROGRAM
Partners in Healing® – Clinical Outcomes StudySeptember 2008– October 2016
• Retrospective review of thoracic surgery patients:
• 465 participants in Partners in Healing, 200 were matched with control patients
• Controls exactly matched by surgical procedure, age, attending surgeon, year of procedure
• Reduction in 30 day all-cause readmissions
Coronary bypass
Open valve repair or replacement
Pericardial window
Thoracotomies
Video assisted thoracotomies
LVAD implantations
Heart transplants
Ascending aortic aneurysm repairs
Esophagogastrectomies
Esophageal repairs
Sympathectomies
Pectus excavatum repair
HISTORICAL APPROACHES• Relatives/family members should
(mostly) stay out of the ICU because they may:• Distract nurses or physicians• Agitate the patient• Bother other patients• Hurt themselves, emotionally or
physically• Dislodge equipment and/or hurt the
patients• Decrease work satisfaction for nurses,
contribute to burnout and high turnover
DEHUMANIZATION
PROBLEMS FOR PATIENTS• Patients experience anxiety, depression, traumatic stress (both acute
and post-acute)
• They also experience powerlessness and learned helplessness
• They also experience dehumanization
• Being separated from loved ones makes the distress worse
PROBLEMS FOR FAMILIES• Families experience anxiety, depression, traumatic stress (both acute
and post-acute): PICS-F
• They also experience powerlessness and learned helplessness
• Being excluded and made to feel more powerless may make the stress of the ICU even worse
PICS IS COMMON• More than a third of family members have PICS-F
• Complicated bereavement is common
• Probably two-thirds of patients have PICS-P; perhaps half have psychological distress
LEARNED HELPLESSNESS IS COMMON
•About half of ICU families have it
Normal Abnormal
Humanizing the Patient• Relatives are often the world authorities on the
humanity of the individual patients
• The humanity of the patient is often threatened in the ICU• They are confused or unconscious
• Often unable to manage their own waste
• ICU procedures are painful and often disfiguring
• Relatives can rehumanize patients for clinicians
GOALS• Build real collaboration
• Humanize patients and families
• Help relatives have a sense of control
• Avoid needless anxiety related to arbitrary exclusion
• Allow loved ones to calm and reassure the patient
“FACILITATED SENSEMAKING”• Judy Davidson’s concept• Give families tasks to do, so
that they can feel a little bit of control and “make sense” of the crisis
How does Partners in Healing®
work?
1. Admit packet
2. Activity checklist
3. Tour of unit
BADGE
SUPPLY ROOM DOOR SIGNS (BLANKETS, FOOD)
Partners in Healing
DOOR MAGNET STICKERS
PARTICIPATION LOG
Benefits to the Nursing Staff
• “It takes some of the burden off of us.”
• “It helps assure the patient is moving forward.
• “The family knows the patient better than we do.”
• “The Partners in Healing patients don’t call you as much.”
• “They go home knowing how to help. They get their questions answered while they are in the hospital.”
• “They learn when to call the doctor after they get home and probably avoid a readmission.”
Videos and TranscriptionsYouTube Channel Name is Partners in Healing ACVU
Chapter 1
https://youtu.be/sUp8Rosj1Lg
Chapter 2
https://youtu.be/fVZkkpQmHtM
Chapter 3
https://youtu.be/K_qtdT4ANRc
Chapter 4
https://youtu.be/0hykWMGLcAs
Chapter 5
https://youtu.be/9es6vdAE1Y4
