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Partnership-Powered IT Change
Rhian Davies • Craig Henderson • Mark Ritchie
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Partnership Powered IT – Outcomes
1 !nderstand importance o" partnership in
de#ivering IT change
$ Identi"% ke% &ehaviours "or &ui#ding trust
' Descri&e how changing %our #anguage canchange %our re#ationship
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Mark Ritchie
• Team o" $() pro*ect
managers and &usiness
ana#%sts
• IT and &usiness changepro*ects
• Responsi&#e "or +1'((( IT
pro*ect da%s #ast %ear
• De#ivering pro*ects at the!niversit% "or $() %ears
In"#uencing the wor#d since 1,-'
Head o" Pro*ect .ervices
In"ormation .ervices
MarkRitchie/edacuk
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Rhian Davies
• Deput% Head o" Pro*ect
.ervices since $(1$• Port"o#io Manager "or
Corporate .ervices
• De#ivering pro*ects and&usiness change "or 1()
%ears at the !niversit%
In"#uencing the wor#d since 1,-'
Deput% Head o" Pro*ect
.ervices In"ormation .ervices
RhianDavies/edacuk
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Craig Henderson
• Responsi&#e "or eCommerce
and e""icienc%• 0ward winning procurement
team• .ponsoring and #eading
&usiness change pro*ects at
!niversit% "or $() %ears• Mem&er .cottish
overnment eCommerce
2orum
In"#uencing the wor#d since 1,-'
0ssistant Director o"
Procurement
Corporate .ervices
CraigHenderson/edacuk
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Procurement .pend at the !niversit%
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In"#uencing the wor#d since 1,-'
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In"#uencing the wor#d since 1,-'
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Our Message
Working
Together Building Trust
Transforming
Relationships
to Partnerships
Improved Delivery of IT Change
It takes time and efort but it’s worth
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3hat is Partnership4
0 &usiness entit% in which two or more co-owners
contriute resources5 share in pro"its and #osses5
and are individua##% #ia&#e "or the entit%6s actions
0 re#ationship &etween individua#s or groups that is
characteri7ed &% mutual cooperation and
responsiility5 as "or the achievement o" a
speci"ied goa#
.ource8 The 2ree Dictionar% http899
wwwthe"reedictionar%com9partnership
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.o what:s the pro&#em4
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Partners can have ver% di""erent
;ackgrounds and
<=perience
.ki##s andTa#ents
0pproachesto Pro&#em
.o#ving>iews
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0 reat Partnership ? @aure# and Hard%
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3here we started
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Pro*ect De#iver% Head#ines
Reporting Too# 2ive
Bears to Comp#eteA
.%stem 3ithdrawn
2o##owing Comp#aints
"rom .tudents
.tudent Records Pro*ect
In Trou&#eA
2a## u%A – ;usiness@ead new othing
0&out Pro*ect
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How was it in $((, "or IT4
• 3e didn:t work we## as a team
• Ro#es9responsi&i#ities poor#% understood
• Pro*ects not we## de"ined
• 3e strugg#ed to engage e""ective#% with non ITco##eagues – misunderstanding and #ack o" trust
• ot consu#ted on decisions with IT imp#ications
• Pro*ects o"ten sta##ed5 took #onger and cost more
3e "e#t underva#ued
and misunderstoodA
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Our Eourne%
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.tarting to Tack#e the Pro&#ems
Build Trust
Improve
Delivery
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<sta&#ished Pro*ect Methodo#og%
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.tandard 0pproach "or Pro*ects
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0greed Ro#es and Responsi&i#ities
Pro*ect
.ponsor
• Owns the &usiness case• 0ccounta&#e "or the success or "ai#ure
o" the pro*ect
Pro*ect
Manager
• Da% to da% responsi&i#it% "or running
the pro*ect
• Responsi&#e "or ensuring that pro*ectproduces the reFuired de#ivera&#es
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>isi&i#it% o" Pro*ect Progress
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Resource 0##ocation
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Prioritised Pro*ects Together
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Common <stimation Process
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Common <stimation Process
SMALL
MEDIUM
LARGE
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Transparent 0##ocation o" IT
Resource
Programme owners &etter understood costs and were
empowered to make decisions a&out their pro*ects
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Changed @anguage
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Changed !anguage
Customer Partner
We andUsBecause
I and YouSorry
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Dependa&i#it%
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.hared .uccess
• eProcurement .cot#and – imp#ement a countr%?
wide eProcurement s%stem at !o<
• .cottish overnment5 !o<5 consu#tants and
supp#ier a## part o" on?site team
• 0n%thing other than an e""ective partnership wou#d
have &een a disaster
• 2u## time pro*ect manager "rom IT
• Co?#ocation in a sing#e team o""ice
• Pro*ect was de#ivered success"u##%5 and has
continued to deve#op and grow
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.hared .uccess
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Track Record o" De#iver%
$((, $((G $(( $((- $(( $(1( $(11 $(1$ $(1' $(1J
57976
"#$ %7
"#$759$9 956
"977"$659
"99
&ro'e(t Days Delivered
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Maturing Partnerships
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Co?#ocated Pro*ect Teams
.tudent .%stems Partnership
!niversit% 3e& .ite Programme
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<=panded Partner Ro#e
<m&edded Programme Managers
<states and ;ui#dings Ka#so
Human Resources and IT
In"rastructureL
Mu#ti Bear !niversit% Pro*ects
Research 0dministration Ka#so
.chedu#ing and !niversit%
3e&site CM.L
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0gi#e Pro*ect De#iver%
• .earcha&#e contract and supp#ier
data&ase ;u%/<dN• .hort space o" time5 sma## &udget5
to de#iver &ut &ig impact• Partnership with H< sector partner • <nd user reFuirements sessions –
the% were de#ighted to &e askedA• .uccess"u# pro*ect – partnership in
actionA
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3here are we now4
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$(1, – 0n IT Perspective
• 3orking together to prioritise pro*ects
• 3e## understood methods o" de#iver%
• Con"idence in de#iver%
• 0&i#it% to have di""icu#t conversations – andmove "orward positive#%
• 0sked "or he#p and advice – not *ust with
techno#og%A• 3orking together to improve eg &ene"its
management
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$(1, – 0 Partner Perspective
• It:s no #onger them and us
• ;u%?in9ownership9trust ? honest%
• I don:t &u% a service5 we de#iver pro*ects
together • <nd users have &ecome our partners too
• Our so#utions and services are &etter
• <mpowered &% change to programme&udgets
• It:s more "un than it used to &eA
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$(1, ? Pro*ect De#iver% Head#ines
0gi#e pro*ect de#ivers
ha7ardous materia#s
so#ution
@i&rar% Management
.%stem de#ivered on
time and to &udget –
students #ike it tooA
.tudent .%stemsPartnership goes "rom
strength to strength
!niversit% to present onPartnership at
<D!C0!.<
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Conc#usions
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;ui#d Trust to Improve De#iver%
2ocus onto build trustand improvedelivery
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;ui#d Trust ? Togetherness
• 0gree ro#es and responsi&i#ities
• Prioritise pro*ects together • Change #anguage and take *oint ownership "or
de#iver%• .hare %our successes Kand %our pro&#emsL
• Co?#ocate %our pro*ect teams• Identi"% opportunities to e=pand %our partner
re#ationships
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;ui#d Trust – Consistenc%
• Introduce standard approach "or pro*ects
• .ort out estimation and consider how to manageresources – do %ou need Time Tracking4
• <sta&#ish a track record "or de#iver%
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;ui#d Trust – Transparenc%
• 0gree ru#es "or R0 reporting
• <nsure pro*ect status visi&#e to a## stakeho#ders• Consider deve#oping a Pro*ects 3e& .ite• Introduce transparent a##ocation o" resources• Pu&#ish Kand act onL #essons #earned
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@everage %our
di""erences
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Changing %our
#anguage can
make a &ig
di""erenceA Customer Partner
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Partnership wi##
power IT change
3e do it togetherA
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0n% uestions4
/uoepmo
/uoeisapps
wwwpro*ectsedacuk
pmo/edacuk
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He#p !s Improve and row
Thank %ou "or participating
in toda%:s sessionA
3e:re ver% interested in %our "eed&ack P#ease take
a minute to "i## out the session eva#uation "ound within
the con"erence mo&i#e app5 or the on#ine agenda