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SectionA:Theorganisationsandgroupswithinthepartnership
Leadapplicant
NameofOrganisation: WatfordCommunityHousingTrust(WCHT)
TypeofOrganisation: RegisteredCharity,HousingTrust
Contactdetails: Contact- AmyWillcox-Smith
Email- [email protected]
Phone- 01923209219Address- 59ClarendonRoad,Watford,WD171LA
Summaryoforganisation:
Purposeoforganisationandrolewithinthepartnership(70wordsmax):WatfordCommunityHousingTrusthosttheWatfordCommunityNavigator,supportingtherolloutoftheschemeintheWatfordCommunityandprovidingconnectionstolocalnetworksofcommunitysupportinWatford,whichcanhelpthepeoplethathavebeenreferredtothescheme.WCHTisahousingassociationprovidingaround5,000affordablehomesandadditionalservicestoover20localcommunitiesthroughoutWatfordandpartsofThreeRivers.
Partner1NameofOrganisation: Dacortium
TypeofOrganisation: RegisteredCharity
Contactdetails: Contact- HelenMutioEmail- [email protected]
Phone- 01442253935Address- 48HighStreet,HemelHempstead,Herts,HP13AF
Summaryoforganisation:
Purposeoforganisationandrolewithinthepartnership(70wordsmax):DacortiumisthehostorganisationfortheDacorumCommunityNavigator,theSchemeReliefCommunityNavigatorandSupportOfficer.DacortiumprovidethelocalconnectiontotheDacorumvoluntarysector.DacortiumisaconsortiumofvoluntarysectororganisationsbasedinDacorum;itaimstoimprovethequalityoflifeoflocalpeople,especiallythosewhoaredisadvantagedorvulnerablebydeliveringhighquality,cost-effectiveservicesinaconsistent,co-ordinatedandco-operativemanner.
Partner2NameofOrganisation: CarersInHertfordshire(CinH)
TypeofOrganisation: RegisteredCharity
Contactdetails: Contact- CaroleWhittleEmail- [email protected]
Phone- 07917186840Address- TheRedHouse,119ForeStreet,Hertford,SG141AX
Summaryoforganisation:
CinHhosttheStAlbans,HertsmereandParkfieldMedicalCentreCommunityNavigators.CinHbringexpertiseonthesupportavailabletoCarersaswellasprovidinglinkstolocalnetworksinStAlbansandHertsmere.CinHaimtoensurethatallcarersinHertfordshire
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arerecognisedandvalued;areinformedandsupportedintheircaringrole;haveanopportunityforalifeoutsidecaringandcanexerciseacollectivevoice.
Partner3NameofOrganisation: POhWER
TypeofOrganisation: RegisteredCharity
Contactdetails: Contact- RiazKhanEmail- [email protected]
Phone- 07848005727Address- HertlandsHouse,PrimettRoad,Stevenage,Hertfordshire,SG13EE
Summaryoforganisation:
POhWERarethehostorganisationfortheThreeRiversCommunityNavigator.TheyalsodelivertheHertsHelpservice,whichtheCommunityNavigatorSchemeworkscloselywithandbuildson.POhWERbringtheexpertiseofrunningHertsHelpandtheassociatedknowledgeofthevoluntarysectorinWestHerts.POhWERisacharitywhoprovidesinformation,advice,supportandadvocacytopeoplewhoexperiencedisability,vulnerability,distressandsocialexclusion.
Partner4
NameofOrganisation: HertsValleysClinicalCommissioningGroup(HVCCG)
TypeofOrganisation: NHSClinicalCommissioningGroup
Contactdetails: Contact- PaulO’HareEmail- Paul.o’[email protected]
Phone- 07917053713Address- HemelOne,BoundaryWay,HemelHempstead,Herts,HP27YU
Summaryoforganisation:
Purposeoforganisationandrolewithinthepartnership(70wordsmax):HVCCGistheNHSorganisationresponsibleforcommissioninghealthservicesonbehalfofpeoplewholiveinHertfordshire’sdistrictsofDacorum,Hertsmere,StAlbans,ThreeRiversandWatford.HVCCGistheleadcommissioneroftheCommunityNavigatorSchemeandhosttheSchemeManager.HVCCGhaveprovidedstrategicdirectionfortheschemeandenabledittoembedwithinPrimaryCaredeliverywithinWestHertfordshire.
Partner5NameofOrganisation: HertfordshireCountyCouncil–CommunityWellbeingTeam
TypeofOrganisation: UpperTierLocalAuthority
Contactdetails: Contact- KristyThakurEmail- [email protected]
Phone- 07812323069Address- FarnhamHouse,SixHillsWay,Stevenage,SG12FQ
Summaryoforganisation:
Purposeoforganisationandrolewithinthepartnership(70wordsmax):TheCommunityWellbeingTeamcommissions’servicesonbehalfoftheCountyCouncilandClinicalCommissioningGroupstoencourageindependence,physicalandmentalwellbeing,reduceavoidableillhealthanddisability,supportcarers,encourageself-reliance,communitycohesion,socialenterpriseandvolunteering,andReducedemandonformalsocialandhealthcareservices.TheCommunityWellbeingTeamisthejointleadcommissionersfortheCommunityNavigatorScheme.
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SectionB:Partnerships&StoriesWhatthepartnershipisachievingandlearning
1. Yourpartnership’sprojectorinitiative.TheCommunityNavigatorSchemeoperatesacrosstheareasofDacorum,ThreeRivers,Watford,StAlbansandHertsmere.Theschemereceivesreferralsfromhealthandsocialcareprofessionals(GPs,SocialWorkers,etc.)thathavepeoplepresenttothemwithissuesthatneednon-clinicalornon-statutorysolutionsandthehealthandsocialcareprofessionalsareunsureofwhichvoluntarysectororuniversalserviceisavailabletohelp.HealthandSocialcareprofessionalsthenreferthepersontoCommunityNavigatorScheme(referralstriagedbyHertsHelp).TheCommunityNavigatorthenworkswiththeindividualandestablishestherelationshipswithallofthevoluntarysectororganisationsandactivitieswhichwillsupportthepersonwiththeissuestheyface;e.g.theymaybeafamilycarer,couldbeindebt,orareisolated;andneednetworkofcommunitysupportwrappedaroundthemtoensuretheystaywell,independentandfeelsupportedbytheircommunity.
2. Howdidyourpartnershipcomeaboutanddevelop?
TheMarmotReport‘FairSociety,HealthyLives’,foundthat20%ofsomeone’shealthandwell-beingdependsonclinicalinterventions.Therestisconditionedbysocialorenvironmentalfactors.ResearchcarriedoutbytheCitizensAdviceBureaufoundthatonefifthofGPtimeisspentonnon-clinicalissues.AlmostahalfofGPssawvalueinunderstandinglocalcommunitiesbutmanydon’thavethetimetodothis.HertsHelpalreadyexistedastheone-stopentrytothevoluntarysector;however,itwasachallengeforvulnerablepeopletocontactHertsHelpandactontheinformationprovided.Thesepeopleneededsupporttoaccessalloftheservicesavailabletothemandneededsomeonetobuildtherelationshipsbetweenthemandtheorganisations.InresponsetothisHVCCGandHCCcommissionedtheCommunityNavigators(deliveredbyvoluntarysectorproviders)toprovidefacetofacesupporttovulnerablepeople,andbuildrelationshipswithhealthandsocialcareprofessionalsandthevoluntarysector.Throughthecommissioningoftheschemethepartnershipwasborn.TheSchemeManager,employedbyHCCandhostedbyHVCCG,ensuredthatthepartnershiphadoversightandcouldbedevelopedcollectivelyandwouldsupporteffectivedeliveryoftheproject.
3. Impact.Pleasedescribewhatoutcomesyouareachieving,yourimpactorhowyouaremakingadifference.
TheCommunityNavigatorSchemereceives1,200referralsayearandhas:-Improvedandsupportedpeople’saccesstoexistinglocalcommunityservices,helpingthemtostaywellandindependent,whilereducingthedemandonprimaryandacutecareservices.-Reducedtheamountoftimethatstatutoryprofessionals(GPs,SocialWorkersetc.)spendonsupportingpeopletoaccessinformalservicesfromthevoluntarysector.HertsHelpandCommunityNavigatorsareseenasthe"onestopshop"forsocialprescribing;andanecdotalevidencehasshownthatcliniciansarenowhavingmoreconstructive,two-wayclinicalengagementwithpeopleabouttheirclinicalhealthneeds;allbecausetheCommunityNavigatorshaveconnectedpeopletotheinformalsupportavailableinthecommunityinordertoaddresstheir‘widerdeterminantsofhealth’.-Preventedacuteadmissionsduetonon-clinicalreasonsanddelayedtheneedforpeopletoaccessmoreformalHealth&SocialCareactivities(seeGPvideoforexample:https://www.youtube.com/watch?v=LUoLM-bVaq8&list=PLxGLedelF6pnf2bwd4bjmA1E5iAzbjwG3&index=4)-Improvedpeople’semotionalwellbeingandreducedtheirriskofdevelopingdepression(asmeasuredbytheSF12QualityMetrictool).Thosewhohavebeensupportedarealsodemonstratingincreasedresilience.-Developedapreventativemodelofcarethataddressesthewiderdeterminantsofhealthatacommunitylevel,bysuccessfullyintegratingexistingvoluntaryandcommunitysectorprovisionwithHealthandSocialCareproviders.“Idon’tknowwhatisavailablefromthevoluntarysectorandIdon’talwayshavethetimetofindout,buttheCommunityNavigatordoes,andmakessurethesupportmypatientsgetlasts.”
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4. Howpartnershipworkingishelpingyoutoachievemore.Thewaysinwhichworkinginpartnershiphasachievedmoreinclude:1.Providebetterconnectionstothelocalvoluntarysector.Eachpartnerhasauniqueinsightintothewideandvariedrangeofsupportthatisavailablefromthevoluntarysectorinaspecificlocality.EachpartnerhasbeenabletochampiontheCommunityNavigatorSchemewithintheirlocalarea,growconnections,increasereferralsandsolutions.Statutorypartners,suchasHertsValleysCCG,provideaccesshealthcarepathwaysincreasingreferralsfromGPs.2.Abletobeagiletoseizenewopportunities.Withalargenumberofpartners,ithasenabledtheschemetobeagileandadaptable.WhenfundingwasavailabletorecruitaFrequentAttendersCommunityNavigator,andtesttheconceptwithpeoplewhoregularlyattendA&E;havingarangeofpartnersmeantthatthemostsuitedone(WatfordHousingTrust)couldensurethatthishappenedquickly.3.SpecificexpertiseandKnowledge.TheexpertisethateachorganisationbringstotheschemeisavailabletoalloftheCommunityNavigators,regardlessoflocalityorhost.WatfordHousingTrustcanprovidehousingexpertise,whileCarersinHertfordshirecanprovidetheirexpertiseandknowledgearoundsupportingcarers;astwoexamples.4.Abletomarketthevoluntarysectorasoneprofessionalentitytofrontlinehealthandsocialcareprofessionals.Byworkingasanetworkofpartnersthevoluntarysectorisabletobemarketedtostatutorysectorprofessionalsasone,professionallyrunsector,whichprovidesreal,credible,solutionsforchallengesfacedbypeople.
5. Howyouaremakingsurethatthepartnershipisworkingeffectively.
ThegovernanceofthepartnershipandtheCommunityNavigatorSchemeisthroughasteeringgroupwhichincludesallpartnerorganisations,andbothleadcommissioningpartners.TheSteeringGroupalsohasrepresentativesfromSocialcaretoensuretheprojectissupportingandcomplimentingsocialcaredeliveryandstrategy.TheSteeringgroupalsohasaGPrepresentativetoensuretheschemeisworkingeffectivelywithPrimaryCare.TherearealsorepresentativesfromHertfordshireCommunityNHSTrustandWestHertsHospitalTrustandalsoHertsHelponthesteeringgroup.Together,thesteeringgroupmemberssupportthestrategicdirectionoftheCommunityNavigatorSchemeandprovideacriticalvoicetooperationaldeliveryofthescheme.Havingthesteeringgrouphasbuiltexcellenttrustandrelationshipsbetweenallofthepartnerswithinthisproject.TheCommunityNavigatorschememanagerisemployedbyHertfordshireCountyCouncilandishostedbyHertsValleysCCG.TheschemeManagermanagesthedaytodayoperationsoftheCommunityNavigators,providingoversightofdeliveryacrossallofthehosts,aswellasensuringthattheschemelinkseffectivelyintoappropriatenetworksacrosshealthandsocialcare.Open,regular,communicationanddialoguebetweentheschememanagerandallofthehostorganisationsandtheCommunityNavigatorsthemselves,hasbeenacriticalelementinbuildingeffectivepartnershipworkingfortheproject.ThishasalsoenabledtheCommunityNavigatorstodevelopasateamworkingtoacommongoal,despitethefactthattheyarehostedbydifferentorganisationswithinthepartnership.
6. Whatyouarelearningfromeachother.
1.Effectiveengagementwithfrontlinehealthcareproviders.WebetterunderstandthatonesimpleroutefromtheHealthandSocialcaresectortothevoluntarysectoristheeasiestwaytoensurepeoplegetthehelptheyneed.PrimaryCareisnowthebiggestsinglereferrertoCarersinHertfordshire.Moreover,CommunityNavigatorshavecomplimentedthecarersChampionsandtheCarerSupportAdvisors.2.Widerdeterminantsofhealtharebeingidentifiedbyfrontlinestaffofallpartners,regardlessoftheirprojectarea.SolutionstoaddressingthesearebeingfoundthroughinformalnetworkingwiththeCommunityNavigatorsandothervoluntarysectorpartners.AllhostsarenowpartoftherecentlyestablishedWestHertsCommunityResilienceForum,whichhelpstodevelopthestrategicdirectionofcommunitysupportandsocialprescribingacrossWestHertfordshire.3.EngagementwithMultispecialtyteams(MST).Throughthescheme,eachpartnerunderstandshowMSTs(integratingsocialcare/mentalandcommunityhealth)operate.CarersinHerts,AgeUKDacorum(Dacortiummembers),POhWERadvocateshaveallattendedMSTstocontributesolutionstosharedcareplans.4.Asexternalpartners.Wealsonowunderstand“thelanguageofhealth”andinturnpeoplearealsoawareofthelanguageofhousingandvoluntarysector.
