Date post: | 26-Mar-2015 |
Category: |
Documents |
Upload: | jose-shelton |
View: | 216 times |
Download: | 2 times |
Pasadena Villa – Orlando Pasadena Villa – Smoky Mountain Lodge Transitional Living/Learning Center Administrative OfficesWELCOME!
1
Company Vision: Treating all clients with dignity and compassion
• Social Integration Model• The program at Pasadena Villa revolves around a
comprehensive plan of education, support and therapy. All residents have a primary therapist who coordinates a myriad of individuals and group activities; assisting clients in making real gains toward independent living.
• Structured and supervised social activities and traditional psychotherapy, form the core interventions
• Every activity must be looked at as an opportunity to provide therapeutic services that increase social functioning
2
Customer Service through Social Integration
Opportunities include: clean and organized personal and group living areas, good personal hygiene, proper meal time behavior, staff eating with residents, basic socialization skills, staff modeling for residents, social contracts and schedules, conflicts and conflict resolution.
3
Governing Board
David Nissen, MBA- Managing Director George Kachmarik, LMHC- Clinical
Director Valerie & Mike Williams, Facilities
Director
4
OUR PROMISE TO OUR EMPLOYEES
At Renaissance Healthcare Group, our professional staff members are the most important resource in our care and service commitment to our clients/residents.
By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize professional talents to the benefit of each individual and the company as a whole.
Pasadena Villa Network of Services fosters an environment where professional excellence is valued, quality of healthcare is enhanced, individual needs are anticipated and the Pasadena Villa experience is strengthened.
5
Renaissance Healthcare group organizational chart
Governing BoardKachmarik-Nissen– Williams
Culinary Manager Clinical Services Manager
Therapist & Interns
Culinary Staff
Recreational & Expressive Therapists
Nursing Staff
Facilities & Fleet Manager
RCC’s & Direct Care
Staff
Medical Staff
Corporate Administrative
Services
Housekeeping Staff
Pasadena Villa, L-II RTF, #8591—Pasadena Villa Lake Highland, L-IV, #8635—Pasadena Villa Summerlin, L-IV, # 8634
Smoky Mountain Lodge, L000000007230
Administrator
6
Company Products/Services
7
Who We Treat
Schizophrenia/Schizoaffective Bipolar with Psychosis Anxiety Disorders Asperger’s Syndrome Co-occurring substance abuse and addiction
8
Referrals: Where Residents come from
Hospitals Other facilities Internet Education Consultants Mental Health Professional
9
Telephone Protocol
Telephone protocols and courtesy RingCentral and Admissions Taking a message/Emailing messages
10
Pasadena Villa Network of Services
Customer Service Standards
Our promise: Always make our clients/residents feel welcome Always provide a room that is clean, fresh and
organized Always respond promptly to any need that our
clients/residents might have Always give our clients/residents the service you
would like to have Always treat our clients/residents the way you would
like to be treated Always make sure our clients/residents feel they made
the right choice by choosing our program
11
Policy & Procedures
Critical Policy Review:– Reporting abuse or neglect to Clinical Team– Complaints and grievances to Clinical Team– Incident reporting– Staff/Resident Boundaries
Policy & Procedures Manual
12
HIPAA Compliance
Overview Access to Best Notes
– User names
Notice of Privacy Practices– Limits on Use of Protected Health Information
Confidential Communications: Email, Computers, Phone calls, Written releases
13
Resident Rights
Complaints and Grievance: How and where to address
Resident Rights and Responsibility review/posting (glass case)
14
Resident Management
Emergency Medical Procedures Management of Aggressive Behavior
– Verbal de-escalation– Avoid power struggles– Setting limits– Calling for assistance– Crisis Prevention and Intervention
15
Human Resource FAQ’s
ADP online Pay periods and paydays
– Scheduling, overtime, – EZ Labor timekeeping/timesheets– Expense Reports and reimbursement
Job descriptions Performance evaluations Appropriate attire Smoking Policy Supervisor’s role
16
Benefits
Health/dental/vision options Supplemental Insurance Paid Time Off 401K Training and Development (CEUs)
17
Workers’ Compensation Injury Reporting
1-800-553-4681 to open the First Report of Injury Allows for immediate physician referral and authorization of
initial medical treatment Be prepared with:
– FACTS REGARDING THE INJURY.– PERSONNEL INFORMATION: Social Security Number,
Date of Hire, Date of Birth, etc. For all life threatening emergencies CALL 911 immediately
before reporting your claim!
18
Employee Policies
Company property– Vehicles, computers, credit cards, keys, etc.
Communication– Computer usage, cell phones, social networking
Workplace violence Sexual harassment Disciplinary procedure Drug free workplace
19
Employee Resources
Employee Handbook & Policy Manual Employee Attestation
– Resident Rights/Resident Responsibilities Website: employee login Job Description Essential Learning Best Notes
20
Safety Policies, Information & Tour
Safety Manual & Policy Review Location of First Aid Kits Designated Smoking Areas (residents only) Fire alarm system (locations) Fire Extinguisher (locations) Evacuation procedures & fire drills Safe meeting point area Mechanical room - MSDS Inclement Weather: Weather Radio Company Vehicles
21