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Pasley IT Rx“Visible Value for IT” Through Competence, Enthusiasm and Hard Work
V2.8 30jan09
04/10/23 1Copyright © 2008 Pasley IT Rx Visible Value for IT
----- Professional Consultation and Contracted Expertise for -----Infrastructure Strategy, Architecture and Value Optimization
Application Hosting and DeliveryInformation Management
Healthy IT Framework
Copyright © 2008 Pasley IT Rx All rights reserved worldwide. No part of this document may be reproduced by any means nor translated to any electronic medium without the written consent of Pasley IT Rx. Subject to change without notice. Information contained in this document is believed to be accurate and reliable. However, Pasley IT Rx assumes no responsibility for its use.
Two Offerings
04/10/23 Copyright © 2008 Pasley IT Rx Visible Value for IT 2
Healthy IT Framework
IT consulting and contracted expertise
04/10/23 Copyright © 2008 Pasley IT Rx Visible Value for IT 3
Application Hosting and Delivery
Infrastructure Strategy, Architecture
and Value Optimization
Information Management
Architecture and Standards
Problem Resolution
Relationship Management
Service Analysis and Governance
Team and Project Leadership
Strategy
Architecture Standards
Data/Database Design
Internal Stakeholder Relationships
External Vendor Relationships
Application Performance
Infrastructure
Six Sigma
ITIL
Business Continuity
Interim Management
Simple Projects
Complex Programs
Data Quality
The Pasley IT Rx “Eye” SymbolVisible Value for IT
Healthy IT Framework
IT Consulting and Contracted Expertise
Consulting and Contracted Expertise
04/10/23 4Copyright © 2008 Pasley IT Rx Visible Value for IT
This wheel diagram is part of the symbol for Pasley IT Rx
• The center represents the target functional space in which we seek to add value
• The middle ring represents the key skillset we apply to all engagements
• The outer ring represents specific areas where we have subject matter expertise, grouped by most applicable key skillset
Application Hosting and Delivery
Infrastructure Strategy, Architecture
and Value Optimization
Information Management
Architecture and Standards
Problem Resolution
Relationship Management
Service Analysis and Governance
Team and Project Leadership
Strategy
Architecture Standards
Data/Database Design
Internal Stakeholder Relationships
External Vendor Relationships
Application Performance
Infrastructure
Six Sigma
ITIL
Business Continuity
Interim Management
Simple Projects
Complex Programs
Data Quality
Healthy IT Framework
04/10/23 Copyright © 2008 Pasley IT Rx Visible Value for IT 5
• The Healthy IT Framework has five parts:
– Individual behavior (FREEBOT)
– Core IT components (PSPT)
– Key skills (PARTS)
– Life cycle phases (PPO)
– Focus on true business issues (WSC)
• This will be discussed in more detail later
How We Can Add Value
Pasley IT Rx can help with IT Planning, Projects, or Operations
•For Planning– Infrastructure strategy and architecture– ITIL framework– Application hosting/delivery strategy and architecture– Business continuity– Data strategy and architecture , data quality– Healthy IT Framework
•For Projects– Project or program management– Standards development and management– Metrics design and development– Data/database design
•For Operations– Six Sigma process analysis– Team or organization leadership– Service analysis and governance processes– Application performance and infrastructure problem resolution– Internal stakeholder and external vendor relationship management
04/10/23 6Copyright © 2008 Pasley IT Rx Visible Value for IT
Pasley IT Rx Scope• Consultancy and contract IT staffing for
– Infrastructure Strategy, Architecture and Value Optimization– Application Hosting and Delivery– Information Management
• IT service management– Metrics, analysis and governance are core competencies
• Toolset includes– Six Sigma– ITIL
• Consultation and training for the Healthy IT Framework
• Includes validated/regulated environments– Deep experience in Life Sciences (pharmaceuticals)
• Business area experience in – R&D, manufacturing, sales and marketing, finance and corporate
04/10/23 7Copyright © 2008 Pasley IT Rx Visible Value for IT
Benefits For Your Business• Cost management
– Some short term IT requirements are more cost effectively met by using consultants or contractors vs. hiring full time staff
– Some long term IT requirements can be well met by intermittent use of consultant/contractor staff at less cost than by permanent staff
– Recurring consultant/contractor relationships are even more cost effective because the learning curve for tools, processes and organization is reduced after the first engagement
• Skills enhancement– You hire permanent people with the key skills that are needed
constantly. Other skill areas are best served by bringing in people who have them only when there is a clear business need.
• New ideas and opinions– Our experience across multiple businesses may provide context
within which innovative (vs. incremental) improvement opportunities will be discovered
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Working Smartly in Tough Times• Minimize waste
– Develop tightly targeted solutions for clearly defined problems– Execute work in small, individually beneficial units
• To reduce the likelihood of discarded incomplete work due to organizational and business changes over time
– Use metrics and lean management techniques – Establish governance to assure desired behaviors and outcomes
• Minimize labor costs– Use a core of permanent staff supported by a contract worker pool
• To minimize staff carrying costs
– Use the same contract workers over time • To minimize training costs related to your organization’s tools and processes
Pasley IT Rx can provide consultancy and contracted expertise to help you minimize waste and labor costs within our focus areas.
04/10/23 9Copyright © 2008 Pasley IT Rx Visible Value for IT
Working Smartly in Tough Times - continued
• Maximize flexibility– Use contract headcount to allow skills only needed once, infrequently
or intermittently to be easily acquired and dismissed as needed– Commit funds incrementally and maintain reserves
• Maximize returns– Realize measurable benefit from each unit of work as soon as it is
completed• Apply solutions quickly in order to minimize "opportunity costs"
– Leverage/extend solutions as broadly as practical beyond original targeted use
– Take advantage of unplanned opportunities
Pasley IT Rx can provide consultancy and contracted expertise to help you maximize flexibility and return on investment within our focus areas.
04/10/23 10Copyright © 2008 Pasley IT Rx Visible Value for IT
Our Vision• Be a best of breed consulting and contract services
provider for a limited set of IT services
• Offer consultation and training for the Healthy IT Framework
• Bring the following key skills to every engagement – Problem resolution and root cause analysis– Architecture and standards development– Relationship management– Team and project leadership– Service analysis and governance
• Be a recurring services and solutions provider for a set of companies with which whom we have long term “partner” relationships
04/10/23 11Copyright © 2008 Pasley IT Rx Visible Value for IT
Our Mission and Strategy• Mission
– Deliver high quality work for our clients– Within a contracted timeframe and budget– Suggest improvements and innovations as opportunity arises– Maintain long term mutually beneficial client relationships
• Strategy– Do the work well
– Meet or exceed all contracted requirements, on time and with demonstrated respect for all stakeholders
– Maintain expertise– Constrain our services to a limited set in order to maintain deep
expertise– Provide solid value
– Do good work at competitive rates in order to increase value for our clients and encourage recurring engagements
– Deliver extras– While providing contracted services, observe the client’s business
and make recommendations for adding value
04/10/23 12Copyright © 2008 Pasley IT Rx Visible Value for IT
Three Services Focus Areas• Application hosting and delivery
– Optimal architecture for your business– Meeting application response time targets– Meeting application availability targets– With costs appropriate for your business
• Infrastructure Strategy, Architecture and Value Optimization
– Maximizing return on Infrastructure investment– Service delivery and metrics– Measuring and reporting key information– Governance processes– Disaster recovery / continuity planning– Six Sigma tools and techniques– ITIL, including CMDB design and data quality
• Information management– Data security– Data integration, Cross-site and/or Cross-application– Transactional vs. analytic– Backup, rollup and archival– Data cleanup and quality assurance
Application Hosting and Delivery
Infrastructure Strategy, Architecture
and Value Optimization
Information Management
04/10/23 13Copyright © 2008 Pasley IT Rx Visible Value for IT
Within these three focus areas Pasley IT RX can help in two ways:
(1)We can deliver specific contracted work for you
(2) We can consult with you to optimize these areas for your IT department. See next slide.
Five Key Skills - PARTS
Three Services
Focus Areas
Architecture and Standards
Problem Resolution
Relationship Management
Service Analysis and Governance
Team and Project Leadership
04/10/23 14Copyright © 2008 Pasley IT Rx Visible Value for IT
Pasley IT Rx brings these skills to every engagement.
Within these skill areas we have expertise in fifteen subjects. See next slide.
Five Key Skills
ThreeServices
FocusAreas
Strategy
Architecture Standards
Data/Database Design
External Vendor Relationships
Application Performance
Infrastructure
Six Sigma
ITIL
Business Continuity
Interim Management
Simple Projects
Complex Programs
Data Quality
Subject Matter Expertise (SME) in:
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Internal Stakeholder Relationships
SME - Architecture and Standards
• Strategy– Use your current strategies – Or update them if needed
• Architecture– Develop and document enterprise or subject
area architectures– For internal, external, centralized, distributed
and cloud computing
• Standards– Develop and document standards
• Data/Database Design– Develop and document enterprise or smaller
scale data architectures– Develop and document database designs
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Architecture and Standards
Strategy
Architecture Standards
Data/Database Design
04/10/23 16Copyright © 2008 Pasley IT Rx Visible Value for IT
We can provide
processes for
managing
strategies,
architectures, and
standards if you
need them.
Or we can use
your existing
processes.
Stakeholder negotiation and agreement is a critical success factor and a core competency
SME - Relationship Management
• Internal stakeholder relationships– Perform user expectation analysis– Drive the changes necessary to build solid
relationships where current problems are reducing productivity
– May include process changes and/or staff training and mentoring
• External vendor relationships– Work with vendors and vendor facing IT staff– Build common priorities and ongoing
communication pathways– Define the nature of the customer/vendor
relationship and the governance processes
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Relationship Management
Internal Stakeholder Relationships
External Vendor Relationships
04/10/23 17Copyright © 2008 Pasley IT Rx Visible Value for IT
SME - Problem Resolution
• Application performance– Resolve application performance
issues– We will use your tools if appropriate
or recommend tools as necessary
• Infrastructure problems– Examples: backups, monitoring,
security, space, power, HVAC, networks, application hosting and delivery, database
– In internal, external, central, distributed and cloud environments
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Problem Resolution
Application Performance
Infrastructure
Root cause analysis, recommendations, solutions delivery
– Root cause identification – Recommendations to
prevent recurrence– Upon request - ownership
of solutions delivery
04/10/23 18Copyright © 2008 Pasley IT Rx Visible Value for IT
SME - Service Analysis and Governance
Discover technology, process and/or organizational improvements to increase application performance and infrastructure value delivery.
• Data quality• Analysis using your quality criteria
• For application or infrastructure (i.e., CMDB) data
• Business continuity• Incident and disaster recovery planning• For applications or infrastructure
04/10/23 19Copyright © 2008 Pasley IT Rx Visible Value for IT
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Six Sigma
ITIL
Business Continuity Data
Quality
Service Analysis and Governance
• Service delivery improvement using• ITIL
• Apply the ITIL framework to your infrastructure• Report variances and gaps and provide
recommendations for convergence• Six Sigma
• Perform variance and root cause analysis• Includes metrics collection
• use your existing toolset if it provides the necessary metrics, or we can help you implement additional or alternative tools if needed
Service Analysis and Governance –
one time vs. ongoing
• One time analysis– There is significant value from doing service
analysis and implementing governance processes once
• Continuous improvement– Ongoing benefit can be delivered through a
recurring review cycle driving continuous improvement
• Processes and documentation will be provided for metrics information gathering during the periods between scheduled reviews
• Scheduled reviews can optionally include consulting from Pasley IT Rx
04/10/23 20Copyright © 2008 Pasley IT Rx Visible Value for IT
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Six Sigma
ITIL
Business Continuity Data
Quality
Service Analysis and Governance
SME - Team and Project Leadership
Application Hosting and Delivery
Infrastructure Strategy, Architecture and Value
Optimization
Information Management
Team and Project Leadership
Interim Management
Simple Projects
Complex Programs
• Complex programs of work • Scenario: work is required across
departmental and geographic boundaries• Scenario: you have complex organizational
and/or funding models
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• Simple projects • Scenario: an application performance management or Infrastructure
program or project is on hold, derailed or running late due to lack of experienced staff
• Interim team management• Scenario: you have lost a key application performance or Infrastructure
team leader or manager• Scenario: junior or inexperienced manager is struggling• Scenario: you have work that requires a heavyweight manager for a while
but can be run by a more junior person after the work is complete
Healthy IT Framework (1 of 2)
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The Healthy IT Framework includes two items already discussed
• Five Key Skills - PARTS– Problem resolution– Architecture and Standards– Relationship management– Team and Project leadership– Service Analysis and Governance)– Training is provided to all IT organization levels for appropriate competence in the key
skills .
• Working Smartly Criteria – WSC– Minimize waste and costs– Maximize flexibility and ROI – True business criteria are considered for every decision, within the context of the
seven rules.– The ones above are of universal interest. There may be additional criteria applicable
to your business.
Healthy IT Framework (2 of 2)
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Plus three other items:
• Seven Rules for behavior - FREEBOT– Freedom, Respect, Ecology, Enterprise, Boundaries, Opportunity , Truth– The rules are understood and honored by all stakeholders. Ethical and consistent
behavior by the people involved is the foundation for culture building.
• Four Core Components of IT – PSPT– People, Strategy, Processes, Technology– The PSPT components are clearly understood, consistently implemented, and revised
at a pace that meets the pace of change for the business. – Appropriate balance is maintained between them for focus, funding, talent, etc.
• Three Life Cycle Phases – PPO– Planning, Projects, Operations – Each phase has competent and committed leadership. – The leaders communicate with one another and produce work that is synergistic and
coordinated across the three phases. – Appropriate balance is maintained between them for focus, funding, talent, etc.
• An IT department has four core components, People, Strategy, Processes and Technology
– Other components (Solutions/Applications, Architectures, Services, Policies, Contracts, etc.) are built from these four
• Each core component can be optimized– Strategy: Business functional alignment, Key Performance
Indicators (KPI’s), Target architectures– People: Relationships, Morale, Loyalty, Competence, Enthusiasm– Processes: Governance, Handoffs, Change, Incident handling,
Escalation, Regulatory compliance, Efficiency, Stability, Recovery, Security, HR
– Technology: Standards, Inventory, Currency, Integration, Evolution
• IT departmental optimization requires balanced optimization of all four components
– Optimizing one often requires suboptimization of another– The right balance will change over time
04/10/23 24
Healthy IT snippet: PSPT Optimizing an IT Department
There are key skills necessary for optimizing all four IT components.
We focus on five of them. See next slide.
Copyright © 2008 Pasley IT Rx Visible Value for IT
Healthy IT snippet:PARTS / PSPT alignment
• For Strategy– Architecture and Standards
• For People– Relationship management– Team and project leadership
• For Processes– Architecture and Standards– Problem resolution– Service analysis and governance
• For Technology– Architecture and Standards
04/10/23 25Copyright © 2008 Pasley IT Rx Visible Value for IT
The Healthy IT Framework is fully detailed in a separate presentation
Pasley IT Rx – Contact Info
Address:5620 N Hawthorne WayRaleigh, NC 27613
04/10/23 26Copyright © 2008 Pasley IT Rx Visible Value for IT
Phone:919-280-1647
Email:[email protected]
Referrals
• Technical writing– To be defined
• Training– To be defined
• IT Performance management toolset rationalization– To be defined
• Server and desktop support– To be defined
• Remote IT help desk– To be defined
• Process improvement and project management outside IT– Jigsaw Consulting
04/10/23 27
Pasley IT Rx has a limited scope and mission. For clients seeking services we do not provide we have referral agreements as follows:
Copyright © 2008 Pasley IT Rx Visible Value for IT
Contact Pasley IT Rx for more information