PASSENGER ASSISTANCE AND SENSITIVITY TRAINING FOR THE
FLORIDA RURAL TRANSIT ASSISTANCE PROGRAM
PHASE I - FINAL REPORT
September 1994
Prepared for: Transit Office
Office of Public Transportation Florida Department of Transportation
Prepared by: Center for Urban Transportation Research
College of Engineering University of South Florida
CLfTR
Transit Office Office of Public Transportation
Florida Department of Transportation 605 Suwannee Street (MS 26)
Tallahassee, Florida 32399-Q450 (904) 488-7774
Project Manager: Robert Magee
Center for Urban Transportation Research University of South Florida·
4202 E. Fowler Avenue, ENB 118 Tampa, Florida 33620
(813) 974-3120
Director: Project Managers:
Project Staff:
Reviewers:
Gary L. Brosch R. Benjamin Gribbon Thomas L. Miller Vicki Zambito Lisa Argiry Rosemary G. Mathias F. Ron Jones
Acknowledgments
CUTR would like to express its appreciation ro the many organizations and people who assisted in this task by providing their input or assistance, including:
Florida Department of Transportation Coordinated Transportation System, Inc.
Transportation Management Associates, Inc. Santa Fe Community College
Citrus Connection Big Bend Transit, Inc.
Caminiti Exceptional Center West Coast Brace & Limb
Florida Rural Transit Assistance Program- Passenger Assistance & Sensitivity Training IE
Executive Summary . .
Background . . . .
Accomplishments
Evaluation .....
Recommendations
Appendix A: Program Brochure
Appendix B: Mailing Lists
Appendix C: Curriculum .
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Appendix D: Sample Agenda . . . . . . . . . . . . . . . . . Appendix E: Participant List and Sign in Sheets .....
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CenJer for Urban Transportation Research
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3
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A
B
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Final Report
Florida Rural Transit Assistance Program -Passenger Assistance & Sensiti..,ity Training
Many transportatio11 providers in rural areas have few resources to devote to training. The Rural Transit Assistance Program was established nationally and within Florida to help address this need, among others . The Florida Department of Transportation discovered a particular need for passenger assistance and sensitivity training and, in the Spring of 1994, contracted with the Center for Urban Transportation Research (CUTR) to prepare and present three training workshops to Florida's rural transportation providers, under the Florida Rural Transit Assistance Program. Highlights from this project are outlined below:
• Two additional CUTR staff were certified as passenger assistance instructors, providing a total of three instructors available at CUTR.
• CUTR designed and prepared a sensitivity training module, with an instant disabling exercise, and an emergency procedures summary module to supplement Passenger Assistance Techniques.
• CUTR designed and distributed a color brochure to more than 200 transportation providers, officials, and other interested parties, resulting in registration requests from more than 350 potential participants.
• During June 1994, CUTR conducted three one-day workshops in Gainesville, Lakeland, and Tallahassee, training a total of 43 participants as certified Passenger Assistance Technicians. . .
• Evaluations indicate that the workshops were extremely successful; the total average score was 9.3 on a scale of I to 10.
• The program itself was a tremendous success in terms of the interest generated in replicating the training for all drivers among the organizations that participated. A very high interest in instructor training was expressed.
• Based on this training, CUTR recommends establishing and maintaining a network of passenger assistance instructors throughout Florida.
These results are further detailed in the pages that follow.
v Center for Urban Transportation Resean:h Final Report
Florida Rural Tran.sit Assistance Program - Passenger Assistance & Sensitivity Training
The state of Florida includes 67 counties, all of which include rural areas, and many of which
are elCclusively rural. Transportation in these rural areas is provided by transit systems in part,
and in particular by Section 18 recipients, designated community transportation coordinators
(CTCs), other community transportation providers, small contractors, and volunteers. Many of
these providers are not exclusively devoted to transportation and operate on budgets that are
elCtremely limited relative to a huge need for transportation services. Most have few resources
to devote to training.
The need for training and the limitations of resources available to rural transportation providers
has been recognized at the federal level, resulting in appropriations to each state for a Rural
Transit Assistance Program (RTAP). In Florida, this program is administered by the Florida
Department of Transportation (FOOT). An FOOT survey of Florida transportation providers
indicated a high demand for passenger assistance and sensitivity training.
The need for passenger assistance and sensitivity training reflects the fact that passenger
transportation is a service industty. The most important contact customers have with
transportation providers is their drivers. Both in perception and reality, the quality of
transportation service is largely determined by the professionalism of drivers. Drivers'
sensitivity and ability to provide effective passenger assistance is especially important for the
many rural passengers who are elderly or have disabilities. This type of assistance requires
specific skills.
CU'IR proposed to prepare and deliver three workshops statewide covering passenger assistance,
sensitivity, and related emergency procedures. This training was proposed as the first phase of
a more extensive training assistance program for Florida's rural transportation providers. Tile
second phase would develop and maintain a statewide training network. Recommendations for
a second phase are included in this repott.
1 Center for Urban Transportation Research Final &port
liil
Scope
Florida Rural Transit Assistance Program - Passenger Assistcvu;e & Sensitivity Training
In the spring of 1994, FDOT entered into an agreement with CUTR to deliver tliree Passenger Assistance and Sensitivity Training Workshops. CUTR received notice to proceed on this project on April 19, 1994, and was able to deliver the proposed training within 71 days. All
workshops were presented in June 1994.
Over the spring and summer, the following tasks were aeeomplished:
• Instructor certification; • Selection and arrangement of workshop sites; • Brochure design and distribution; • Workshop registration;
• Course design; • Training; • Evaluation of training; and
• Report of results.
The accomplishments associated with these tasks are discussed in the following sections.
2 Center for Urban Transportalion Research Final Reporl
Florida lbzral 7Tonslt A.rsistance Program -Passenger A&slstance & Sensitivity 7Taln/ng El
A number of specific !aSks were undertaken in the accomplishment of this project, which are
described below.
Instructor Certification
Very early in the project, two CUTR staff members, Thomas L. Miller and Lisa Argiry, became
cenified instructors in Passenger AssistanCe Techniques (PAT) by anending and successfully
completing instructor certification in Ft. Worth, Texas. The project co-manager, R. Benjamin
Gribbon, already was cenified and bad extensive PAT training eJtperience. This certification
provided for a ratio of trainers to participants. of about 1:5, especially helpful for the hands-on
practice provided in the workshops.
W~rkshop Sites
Three general locations were selected across Florida for the.ir central accessibility to rural
transportation providers: Tallahassee, Gainesville, and Lakeland. Upon approval from FDOT,
specific;: sites were selected that met the requirements· necessary for teaching and practicing
passenger assismnce and sensitivity (e.g. classroom, stairs, ramp, curbs, parking lot). The
Gainesville workshop was held at the Santa Fe College; the Lakeland and Tallahassee workshops
were held at local hotels with conference facilities.
CUTR made arrangements with local transportation providers for tbe on-site use of a lift
equipped transit vehicle. Operators providing vehicles were Coordinated Transportation System .
in Gainesville, Citrus Connection in Lakeland, and Big Bend Transit in Tallahassee. All other
special equipment used in the training (e .g. wheelchairs, walkers, and other props) was brought
on site by CUTR.
Marketing
CUTR designed and primed a color brochure for the program. A copy of the program brochure
appears in Appendix A. A total of 400 program brochures were printed. They were initially
mailed to 65 rural transportation providers (the target audience), and then to approximately ISO
other transportation providers . officials, and interested parties. Copies of the mailing lists used
to distribute brochures appear in Appendix B.
1
Cenler for Urban Transpcrtatl<>n Research Final Report
Florida Rural Transit Ass~uznce Program - Passenger Aulstance & Sensitivity Training
Registration
Registration was handled by phone, facsimile machine, and mail. Class sizes were limited to
16 per class because of the interactive nature of the practice sessions. A total of 48 persons
were registered for workshops (three people did not show up). The brochure and registration
process revealed a significant additional demand for this training. CUTR developed a waiting
list of an additional 306 individuals.
Course Design
The core of the workshop was the Passenger Assistance Techniques (PAT) course developed by
Transportation Managemeot Associates (TMA). This course was selected during the
development of the scope as the most comprehensive and widely used alternative. The PAT
course includes infoJmation about specific disabilities, recommended practices, specific
techniques, and hands-on practice. The curriculum for the PAT course is summarized in
Appendix C.
Based on training needs identified prior to the project, the PAT portion of the workshop was
supplemented with modules prepared by CUTR, including units on passenger sensitivity and
·emergency procedures. The curricula for these training modules also are summarized in
Appendix C. The sensitivity curriculum CUTR used was adapted from multiple materials and
sources.
The workshops were designed 10 be ta~ght over one 8-hour day, with a combination of lecture,
visual aids, practice, and role-playing, with a team teaching approach. A sample agenda is
included in Appendix D.
Workshops
The workshops were conducted on June 20, 22, and 27, 1994 in Gainesville, Lakeland, and
Tallahassee respectively. All three CUTR staff members certified as PAT trainers provided
instruction at the three workshops. Participants, as hoped, included both drivers and managers
from rural systems. A list of participants is included in Appendix E. Each participant
successfully completed the workshop, and will receive a certificate, embroidered patch, and a
wallet card identifying them as a certified Passenger Assistance Technician. Based on the
4 · Ctmer for Urbon Transporlalion Research Final R1port
Florida Rural Transit Assistance Program -Passenger Assistance & Sensitivity Training
completed evaluation forms - discussed in the next section - the workshops were very
successful.
Travel Reimbursement
Because of the often limited resources of rural transportation providers, the registration and
materials were provided for free. CUTR arranged special conference rates for those who stayed
overnight. Students travelling more than 50 miles were reimbursed for accommodations,
mileage, and meals. A total of 17 travel vouchers were received from students attending PAT
classes. All vouchers were pre-audited, sent to the state comptroller for payment, and paid.
Final Report
This final report represents the last step in Phase I of the Passenger Assistance and Sensitivity
Training Project. Based on this project, CUTR recommends a continuation of this project, as
described under Recommendations.
5
Center for Urban Transportation Research F;n(l/ Report
lill Florida RW'al Transil Assistance Program - Passenger Assistance & Sensitivity Training
Workshop evaluation forms were distributed to all students at each workshop. The completed
evaluations were collected and the results compiled into tables. A copy of each evaluation sheet
is provided under separate cover. The original evaluation sheets were mailed to TMA, who
issued student course completion certificates, uniform insignia, and wallet identification cards. TMA also serves as an independent monitor of PAT course quality.
The course evaluations were compiled under three headings: (1) questions about the conduct and
acceptance of the training; (2) questions concerning unmet training needs; (3) comments. The
comments have been divided into three sections expressing appreciation, course improvement,
and training needs.
Table 1 summarizes workshop evaluation scores concerning the conduct and acceptance of the
training programs. All seven of these questions were rated from 1 to 10, with 1 being low and
10 being high. The overall mean score for all three workshops was a 9.3. Students attending
all three workshops perceived them as being exceptionally interesting, well done, and valuable.
Table 2 summarizes workshop evaluation questions concerning unmet training needs. There was
no discernible pattern to the responses between workshops for item No. 8, "Do you feel the need
for additional information?" The average of "yes" responses to that item was 39 percent and
the average of "no" responses was 61 percent .
. Items No. 9 and No. 10 received overwhelming ')es" responses, 98 percent and 95 percent respectively. The students consensus opinion was that this type of workshop would be valuable
to their fellow workers and that there was a need for future training sessions.
6 Center for Urban Transportation Research Final Report
El Florida Rural '/l'anslt Assist~ Program - Passenger Astlstonce & Sensitivity '/l'alnlng
Table 1
,, · ·.t>:,-.·~~·. •. ,·t:Y·r·:~''"'.' . ..r':.;,,,· ,.,_ ~:· _, ~ ...... · · • ··. . · , ....... . .. ;; .c.,. Y , • J ·.:-; ;::-~:• :.;',."·t: 't< '· .,~~~·~jler. An)stance Tl'llnlng• VOle>~~ hop: • " ..... . : . ..
..•. . ~""'e ' } .,.. . •. '~~ ~ ... '"S .. . . fE . I tl' . S ' . ' . . . I
~ .. · ·. · · ··· :" .'. ·· ··:7.~v ... · -~· · :-: .• · . (- .... umma~Y;·o ·. va ya on. cot.es ,, · .. · . · . . • ' . ., .... . . .. ,..,, ' ~" . . . . . .. ' . .
ITEM QUESTION GAINESVILLE LAKELAND TALLAHASSEE AVG.
1. Were the objectives of the 8.9 9.2 9.6 9.2 class clearly stated?
2. Were the objectives met? 9.0 9.5 9.8 9.4
3. was the class content 8.8 9.5 9.6 9.3 educational?
4. was the matetial presented 8.9 8.9 9.8 9.2 in an interesting manner?
5. Will the class be beneficial 9.0 9.8 9.7 9.5 in your work?
6. Were the speakers 9.0 9.5 9.8 9.4 knowledgeable on their . SJ,Jbjecl$?
7. Did you Nke the method of 8.9 9.2 9.1 9.1 program presentation?
OVERALL MEAN SCORES 8.9 9A 9.6 9.3 .
Table z . . . -
: < ;~~ ,~·~!~ ~-=-~~ ~asseOa-~r: AAistaoce Trilri1ng.Wciria~h~t15.;.~.: .. ~~~--~ -~ · ... ' . . . .. : .. . . . ·.:· '· .- .. ~-~-.~ ; ~.).~!)'lfl; .. <· :··,.,. :uri.m.et~Training- NeeCIS' ~-~: : ,· ;~ · ·: .;:"' ;; .. :. ·
. . . .. •.••.••• • #•"""""-·. .~ • • .
GAINESVILLE LAKELAND TALLAHASSEE AVG.
ITEM QUESTION (Yes) (Yes) (Yes) (Yes)
8. Do you feel the need for 40% 50% 29% 39% additional informaUon?
9. Would this type of program 93% 100% 10()% 98%
be of use to fellow worlc:ers?
10. Have interests emerged 92% 92% 100"A. 95% which point to the need for future training sessions?
7
Centtr for !Jrban '/l'amporlatlon ksearch Final Report
Florida Rural Transit Assistance Program - Passenger Assistance & Sensitivity Training
Table 3 summarizes written comments by students made either as direct responses to item No. 11, marginal notes or comments. 'Out of 43 evaluations, 33 comments were made. Student comments are listed under three categories: comments expressing appreciation, suggestions for course improvement, and comments expressing additional txaining needs.
Table 3
~ ;_, .:, ··>,:< :.' '• ... ,',-.·; ··.>SUMMAR'ft)F. EVAlUAtrON COMt-'tENfW· :.:<· .. ', .. ' ' ' ' • \ • • • • · ~ J ·' io • A . < o . " • ~ o o • • • • ~• • • • • • • • •
A. COMMENTS EXPRESSING APPRECIATION:
4 Very good workshop.
2 The sensitiVity and hands on parts of the workshop were great.
2 Thank you.
2 The speakers were great.
1 Great class for new drivers.
1 The class provided valuable information on back protection.
B, COMMENTS FOR COURSE IMPROVEMENT:
2 Present the slides in sequence with those shown In the studenfs blue book.
2 Revise the slides to show up-to-date equipment, e.g., depict fewer ramps and more lifts,
and show vans with raised roofs.
1 Emergency procedures part could have been better organized.
1 . Instructors need to control side conversations and comments that are of little interest to the
class in general.
1 The class should not be presented so seriously, ~ needs to be presented with more humor.
1 Some simplistic examples were cited which seemed juvenile In nature.
1 The class should use politically correct terminology, e.g., do not use terms such as "regular
or normar to refer to non-{lisabled Individuals
c. COMMENTS EXPRESSING TRAINING NEEDS:
4 Want train-the-trainer courses.
3 Want all their employees trained in Passenger Assistance Techniques.
1 Want more information on controlling mentally retarded passengers on their buses.
1 Want more information on specific disabilities.
1 Want larger classes so that more persons may be trained.
1 Want more detailed information on the requirements of the Americans with Disabilities Act.
1 Want more Information on wheelchair handling.
• Note: comments have been paraphrased for simplicity and readabil~.
8 Center for Urban Transportation Research Final Reporl
Florida Rural Transit Assistance Program - Passenger Assistance & Sensitivlfy Training
The comments expressing appreciation indicate that the students were glad to have received the
training, felt it provided a good retum for the time and effort they invested participating in the
workshops.
Comme.nts for course improvement were few and dealt mostly with presentation. Three items
referred to the sequence of items presented, and three made mention of tenninology (correct
terminology, the n.eed for more humor, and the terminology used in an example). The other
three comments criticized the slides for showing ramps and early design vans. One comment
suggested that the instructors limit class conversations.
Comments expressing additional training needs focused on PAT train-the-trainer courses andfor
the desire to have all employees trained in PAT. Other comments requested more training on
wheelchair handling, the requirements of the Americans with Disabilities Act, controlling
mentally retarded passengers on buses, and specific disabilities.
9 Center for Urban Transportation Research Final Report
Florida Rural Transit A-ssistance Program - Pasungcr Assistance & Sensitivity Trolnlng ei
-' . . . ~ .... . . . . . ~· .... . . . .
Based on direct feedback from panicipants, the evaluations, and the experience of the project
team, CUTR presents the following reconunendations:
• The marketing efforts and the courses tllemselves revealed an overwhelming interest in
additional passenger assistance training and a need for more passenger assistance instructors.
A statewide network of certified instruCtors should be established and maintained. Such a
network could later be expanded to include other types of training.
• Emergency and accident procedures cannot be adequately covered as a module attached to
passenger assistance and sensitivity training, and should be taught as a separate course.
• The Passenger Assistance Techniques course is very comprehensive and effective, but should
be updated. The slides should be more recent, a.nd preferably reflect Florida and the ADA.
The course should not be sidetracked to teach ADA requirements per se; however, it should
acknowledge requirements impacting passenger assistance. An invescment in creating an
updated Florida version of the course would be worthwhile.
• Because of the high level of interest generated by this program, the Florida RT AP program
should act to take advantage of and maintain this interest through additional course offerings,
information, and exposure.
• The class discussions on passenger assistance techniques were frequently sidetracked to other
related issues, revealing a strong need for technical assistance for rural transportation
providers, especially on issues related to the workshop curriculum. The Florida RTAP
program may benefit from a technical assistance component directly connected to the
passenger assistance, sensitivity, and emergency procedures training program.
Phase n
• The Florida RT AP program should proceed with a second phase of passenger assistance and
sensitivity training, incorporating the above recommendations. CUTR will prepare .and
submit to FOOT a proposal detailing suggestions for Phase II of the RTAP Passenger
Assistance/Training Program.
tO Center for Urban T'ronsporrarlon ResNI'ch Final Reporr
APPENDIX
A
PROGRAM BROCHURE
\._ PAT Training ) A Training Program for Managers
and Operators of Systems Transporting Elderly or Disabled Passengers
Content
In these on~ay seminars, participants will learn the proper techniques for providing passenger assistance, as well as emergency procedures and passenger sensitivity. The Passenger Assistance Techniques (PAT) course was developed by Transportation Management Associates (TMA) of Fort Worth, Texas. and all instructors are certified byTMA.
Audience
Passenger Assistance Training is offered to the managers and vehicle operators of rural transpor· tation providers and is specifically designed for vehicle operators and attendants. Managers are invited to become familar with the latest training offered by the f lorida Rural Transit Assistance Program (RTAP).
Presenters
l'he PAT series is presented by the Center for Urban Transportation Research (CUTR) at the University of South florida, Tampa. Dr. Thomas Miller, Mr. Benjamin Gribbon, and Ms. Lisa Argiry will provide up·to·date training for rural tran~it operators that transport passengers who are elderly or who have a disability.
Cost -The PAT training series is sponsored by the Florida Department of Transportation (FOOT) as part of the Florida Rural Transit ASsistance Program. Registration is FREE. and registrants will be reimbursed for per diem and lodging expenses (one day maximum) at the designated hotels, as needed. Some restrictions apply, however; please request further information.
l Instructors ) Thomas L. Miller, Ph.D.
1homas Miller is a certified PAT instructor and is an instructor for RTAP training. Dr. Miller is Deputy Director for Training at the Center for Urban Transportation Research (CUTR), where he has conducted a variety of trans· portation safety and training programs and studies, including Florida's Commerical Driver's License Program and the f lorida Maintenance Training Program.
R. Benjamin Gribbon
R. Benjamin Gribbon is a Research Associate at CUTR and has extensive driver training and transit safety experience, including Passenger Assistance Techniques training, defensive driving, sensitivity training, emergency and accident procedures, and vehicle mainte· nance problem recognition. ln addition, he has helped conduct training needs assessments and developed statewide RTAP driver training programs in several states. He is an expert in the transit requirements of the American with Disabilities Act and recently provided training to Florida's community transportation coordinators on the use of an evaluation model for the Florida Commission for the Transportation Disadvantaged.
Lisa S. Argiry
lisa Argiry is a graduate assistant at CUTR, where she is currently pursuing a Ph.D. in Educalion. She has five years of teaching experience, four of which include. teaching at a center for children with disabilities. She has experience in mass transit training and is editor of FD01's Transit Training newsletter.
Training Course in
PASSENGER ASSISTANCE TECHNIQUES
June 20, 22, 27. 1994
Presentei:J by:
~ CUTR
Sponsored by:
Center for Urban Transportation Research
Florida Rural Transit Assistance Program $
APPENDIX
B
MAILING LISTS
Mr. Andrew DeGandis COMSIS 4161 Carmichael Ave, Ste 111 Jacksonville, FL 32207
Ms. Barbara Timmerman Council on Aging of Martin County P. 0. Box 3029 . Stuart, FL 34995
Ms. Bet1ie Slay Tri-County Community Council 301 N. Oklahoma St. Bonifay, FL 32425
Mr. Bobby Grice Florida Department of Transportation District 3 US 90 East Chipley, FL 32428-9990
Ms. Brenda Clay Liberty Co. Brd. of Commissioners P. 0. Box 730 Bristol, FL 32321
Ms. Ann Spencer Santa Rosa County COA 609 Alabama St · Mitton, FL 32570
Ms. Beth Coullette Bay County Council on Aging 1116 Frankford Ave . Panama City, FL 32401
Mr. Bill Klark Mid Florida Community Service, Inc. P.O. Box 696 Brooksville, FL 34601
Mr. Boyd Thompson ARC Transit 1209 Westover Drive Palatka, FL 32177
Ms. Cheryl Fitzgerald Gulf Co. ARC P. 0 . Box 296 Port St. Joe, FL 32456
Ms. Cindy Ratley Baker Co. Council on Aging 101 E. MacClenny Ave. MacClenny, FL 32063
Mr. Danny Alvarez/Susan LaPlant Metro-Dade Trans. Adm. 3300 NW 32nd Ave Miami, FL 33142
Ms. Dee Sheridan Good Wheels, Inc. 7941 Merchantile Street North Ft. Myers, FL 33917
Mr. Don Lusk Space Coast Area Transit 2725 St. Johns Street Building B. Room 225 Melbourne, FL 32940
Mr. Doyle Archer A & A Transport, Inc. 55 N. Lake Ave. Lake BuUer, FL 32054
Ms. Connie Hufstetler Nassau Co. Council on Aging 1367 S. 18th Streef Fernandina Beach, FL 32034
Mr. David Grotefend Suwannee River Economic Council P.O. Box 70 Live Oak, FL 32060
Ms. Diane Morthland Marion Co. Senior Services 1644 Northeast 22nd. Ave. Ocala, FL 34470
Mr. Doug Correia Pasco Co. Star Transportation Division 5418 Sunset Road New Port Richey, FL 34652
Mr. Ed Griffen COMSIS 2371 US 27 South Sebring, FL 38870
Mr. Frank Ferry Clay Co. CouncU on Aging 604 Walnut Street Green Cove Springs, FL 32043
Mr. Glenn Nelson Sumter Co. Dlv. of Public Services 209 N. Florida Street. Room 217 Bushnell, FL 33513
Mr. James Harris Aagler County Council on Aging 1000 Belle Terre Boulevard Palm Coast, Fl 32137
Mr. James VanPelt Senior Friendship Services 1888 Alderman Street Sarasota, Fl 34236
Mr. John Croom Croom's1 Inc.. P.O. Box 6 Apalachicola, FL 32320
Mr. Fred Loveland Director Manatee County COmmunity Service Department 1112 Manatee Ave, W Bradenton, FL 34206
Ms. Grace McNeil St. Lucie County Human Resources Services 435 N 7th St Ft. Pierce, FL 32950
Mr. James Swisher • Sw.rannee Valley Transit Authority 1907 Voyles Street Live Oak, FL 32060
Mr. Jeff Rush Suwannee River Economic Council P. 0 . Box 70 Live Oak, FL 32060
Mr. John Lawson Training and Education Center
for the Handicapped P.O. Box 8271 Naples, FL 33941
Mr. John Star1ing Florida Department of Transportation District 1 801 N. Broadway Bartow, Fl 33830-1249
Ms. Joyce O'Brien COMSIS 4161 Carmichael Ave., Suite 111 Jacksonville., Fl 32207
Mr. Kent Rice Florida Department of Transportation District 4 3400 w. Commercial Blvd. Ft. lauderdale, Fl 33309
Ms. Marcia Staszko Central Florida Regional Planning Council P. 0 . Drawer 2089 Bartow, Fl 33830
Ms. Marion Mark Coordinated Transportation System 2711 N. W. 6th Street, Suite C Gainesville, Fl 32609
Ms. Joyce Devitt . lake.Sumter Comm. Mental Health Center P. 0 . Box 49-1000 leesburg, Fl 34749
Mr. Ken Fischer VOTRAN 950 Big Tree Road South Daytona, Fl 32119
Mr. Les Solberg Comsis 5514 N Davis Hwy, ste 117 Pen~a. Fl 32503
Ms. Marilyn Russell Calhoun Co. Senior Citizens Assoc. 137 Cayson Street Blountstown, Fl 32424
Ms. Mary B. Robinson Pen~aMPO
P. 0 . Box 486 Pensacola, FL 32593-0486
Ms. Michelle Wafts Pinellas County MPO 14 S Fort HarTison Ave Clearwater, FL 34616
Ms. Nell Rozar Wakulla CO. Senior Citizens P. 0 . Box 537 Crawfordville, FL 32327
Mr. Randy Whitfield Palm Beach Co. MPO P. 0. Box 21229 West Plam Beech, FL 33416-1229
Mr. Rene Rodriquez Florida Department of T ransportatlon District 6 602 South Miami Ave. Miami, FL 33128-1794
Mr. Richard Stiles Pinellas Co. MPO 14 S. Fort Harrison Ave. Clearwater, FL 34616
Mr. Mike CarToll Pasco co. Star Tra(lsp. Div. 5418 Sunset Road New Port Richey, FL 34652
Mr. Peter Gajdjis Director Manatee Co. Comm. Service Dept 110S 26th Ave., East Bradenton, FL 34208
Mr. Ray 8our11e Broward Co. Mass Transit Div. 3201 Copans Road Pompano Beech, FL 33069
Mr. Richard Cook Citrus Co. Human Services P. 0 . Box 310 Lecanto, FL 34460
Mr. Richard Taylor Sl Johns Co. Council on Aging 11 Old Mission Ave. Sl Augustine, FL 32084
Mr. Richard Wingarten Chal1otte Co. Transit Department 512 E. Grace Street Ponta Gorda, FL 33950
Mr. Robert Babis Florida Department of Transportation District 7 11202 N. McKlnley Drive. Tampa, FL 33612
Mr. Roger Eckert Director Polk County Brd. of Co. Comm. P. 0 . Box 1969 Bartow, Fl 33830
M& Ruth lovejoy Of<aloosa County Coord. Transp. 207 Hospital Drive Fl Walton Beach, Fl 32548-5066
Sidney Moss Hllsborough Co. Dept of Social Services 2103 N. Rome Ave. Tampa, FL 33607
Mr. Rob Gregg LYNX 1200 W. South Street o.tando, FL 32805
Mr. Robert Magee Florida Department of Transportation 605 Suwannee Street M.S. 26 Tallahassee, Fl 32399~450
Mr. Roy Bllghton Jackson County Transportation P. 0 . Box 1117 Marianna, FL 32447
Ms. Shltiey Conroy Florida Department of Transportation District 2 JAX Urban Offoce Box 6669 Jacksonville, FL 32236.Q669
Mr. Ted waters Big Bend Transit P. 0 . Box 1721 Tallahassee, FL 32302
Ms. Thea Johnson Pasco County Star Transportation Division 5418 Sunset Rd New Port Richey, Fl 34652
Mr. Tom Fritz Indian Rlver Co. Council on Aging P. 0. Box 2102 Vero Beach, Fl 32960
Ms. Van"a Anderson St. John's CouncU on Aging 11 Old Mission Avenue St. Augustine, FL 32084
Mr. Tom Femandez Florida Department of Transportation Oislrict 5 5151 Adason St. Orlando, FL 32004
Mr. Tom Moscoso Florida Oapartment of Transportation Oislrict Three P. 0 . Box 607 Chipley, FL 32428-9990
Eartha IM\~e Nursing Home 5277 Monorief Road Jacksonville, FL 32209
Rlller Region Human Services 421 w. Chutdl Stree~ Suite 702 Jacksonville, FL 32202-4156
Ms. Susan L. Allbee Executive Project Director Seminole County Better Living for Seniors, Inc. 636 Florida Central Parkway Longwood, FL 32750
Mr. Cecil W. Bain, Jr. Transportation Director Un~ed Way of Monroe County 1315\M\itehead Street Key Wes~ FL 33040
Ms. Shirley Balogh Executive Director Polk County Association for Handicapped Citizens 1038 Sunshine Drive Lakeland, FL 33801
Pine Castle, Inc. 4911 Spring Pari< Road Jacksonville, FL 32207-7496
Sandra Adams, Ph.D. Executive Director Child Development Center, Inc. 1133 Gun Club Road Sarasota, FL 34232
Mr. David Askew Executive Director Lake County Association for Retarded Citizens 9642 S. Highway 441 Le~sburg, FL 32788
Roger D. Baker, Ed.D. Executive Director Association for Retarded Citizens Marlon, Inc. 2800 S. E. Maricamp Road Ocala, FL 32671-5551
Mr. Jim Belcher Director, Materials Management Fair Havens Center 201 Curtiss Parkway Miami Springs, FL 33166-5291
Mr. Warren Bennett Director Country Acres, Brevard County Parental Homes Deleon Ave. Titusville, FL 32780
Ms. France J. Bishop Woodhouse! Cerebral Palsy AduH Home, Inc. 1405 N. W. 1 Olh Street Dania, FL 33004
Ms. Barbara Blazer Fiscal Affairs Hope Center, Inc. 666 Southwest 4th Street Miami, FL 33130
Dr. Joan Bomstein Viae President Easter Seal Society of Dade County, Inc. 1475 Northwest 14th Ave. Miami, FL 33125
Ms. Mary Pat Cain CEO Haven Center, Inc. 11300 Southwest 80 T erraoe Miami, Fl 33173
Mr. James P. Berko Executive Director Seminole Community Mental Heanh Center, Inc. 417 Whooping Loop Altamonte Springs, FL 32701
Mr. Michael Blaylock Director of Mass Transtt Jacl<sonvme Transportation Authority 100 N. Myrtle Ave. Jacksonville, FL 32203
Mr. Gary Bomzer Dave and Mary Alper Jewish Community Center 1155 Southwest 112th Ave. Miami, FL 33176
Ms. VIrginia J. Brown Coordinator ot Oper. New Horizons Community Mental Health Center, Inc. 1469 Northwest 36th Street Miami, Fl 33142
Mr. David J . CampbeR Executive Director Oceola County Mental Health Services, Inc. 917 Emmett Street Kissimmee, FL 32741
Ms. Kathy Campbell Executive Director Center for Independent Living 720 N. Dennning Dr. Winter Park, FL 32789
Ms. Becky Canesse Executive Director Manatee County Gi~s Club, Inc. 920 14th Street West Bradenton, FL 34205
Mr. John L. carter Director TALTRAN 555 Appleyard Drive Tallahassee, FL 32304
Ms. Ann Clayton Director Polk Training Center for Handicapped Citizens, Inc. 690 North 3rd Street Lake Alfred, FL 33850
Mr. Chester E. Colby Director Metre>-Dade Transit Agency 111 N.W. First Street, Suite 910 Miami, FL 33128
Ms. Denise Candea Vice President Traninig and Employment Easter Seal Society of Southwest Florida, Inc. 350 Braden Avenue Sarasota, FL 34243
Mr. Marcel 0. Carpenter Executive Director Catholic Social Services 9995 North Military Trail Palm Beach Gardens, FL 33410
Mr. Stan carter Opportunity Development, Inc. 972 Seabreeze Ave. Jacksonville, FL 32250
Mr. Robert L. Coates Center Director Winter Haven Hospital, Inc. Community Mental Health Center 200 Ave. F. Northeast Winter Haven, FL 33881
Mr. Chester Cole Executive Director Citrus County Association Retarded Citizens 1315 N. Van Nortw'tck Road LeCanto, FL 34461
Dr. Ruth Cooper Executive Director Lee Mental Health Center, Inc. 2789 Ortiz Ave. Ft. Myers, FL 33905-7806
G. Norwood Cullers President Pines of Sarasota Sarasota Welfare Home, Inc: 1501 North Orange Ave. Sarasota, FL 33850
Carolyn Curran Director Catholic Social Services, Inc. 803 E. Palmetto Street Lakeland, FL 33801
Mr. W. Blake Davis Administrator Presbyterian special Services, Inc. Box 36 Glenwood, FL 32722
Mr. Fred Eisinger Seagull Industries for the Disabled, Inc. 3879 W. Industrial Way Riviera Beach, FL 33404
Ms. Jackie Crank President Calvary Housing, Inc. 1 099 Clay Street Winter Park, FL 32789
Mr. Irving Cure CoT ran Building s-1440, P.B.IA West Palm Beach, FL 33406
Mr. Ron Dahly Executive Director Handicapped Group Living, Inc. 711 Wilson Ave. Lakeland, FL 33801
Mr. William Edmundson Executive Director Boys Club of Manatee County, Inc. 1415 Ninth Street West Bradenton, FL 34205
Mr. F. Scot Fennel Executive Director Glades Area ARC, Inc. 601 West Canal Stree~ North Belle Glade, FL 33430
Ms. Ada Fermin Program Director Allapatah Community Center. Inc. 2257 Northwest North River Drive Miami, FL 33145
Mr. James I. Fetzer Transit Director lee County Transit 10715 East Airport Road Ft. Myers, Fl 33907
Ms. Sandra Furches Columbia County ARC P. 0. Box 1738 lake City, Fl 32056
Mr. Stephen Gill Elizabeth H. Faulk Foundation, Inc. Center for Group Counseling 22455 Boca Rio Road Boca Raton. Fl 33433
Mr. Steve Githens Transit Director lakeland Areas Mass Transit District Citrus Connection 1212 George Jenkins Blvd. lakeland, Fl 33801
Mr. Bill Ferris · Executive Director Habil.itation Center for the Handicapped, Inc. 2233 Boca Rio Road Boca Ralon, Fl 33433
Ms. Jean Frideman . Area de Council on Aging of Boward County, Inc. 5345 N. W. 35th Ave. Ft. lauderdale, Fl 33309
Mr. Roy Gaither Executive Director Peace River Center for Personal Development. Inc. 1745 Highway 17, South Bartqw, Fl 33830
Ms. Sonia Ginsberg ARC Broward, Inc. 10250 N. W. 53rd Street Sunrise, Fl 33361
Mr. Jay Goodwill Transit Director Sarasota County Area Transit 5303 Pinkney Avenue Sarasota, Fl 34233-2421
Mr. F. Allen Gotzens Transportatlon Coordinator Mount Sinai Medical Center of Greater Miami 4300 Alton Road Miami Beach, FL 33140
Mr. Jorge Guerra Contract Manager
. Maynower Contracted Servioa, Inc. 4500 S. W. 72nd Ave. Miami, FL 33155
Ms. Sue Hardy Executive Director Tri- County Senior Services AJKJA Immokalee Service Programs, Inc. 55 Garden Road LaBelle, FL 33935-2400
Ms. Jane Haring Executive Director Citrus County Human Services P. 0. Box 310 LeCanto, FL 32661
Ms. Maarcella Henry . Operatlons Administrator Sunrise Community, Inc. 22300 Southwest 162nd Ave. Miami, FL 33170
Mr. Frank Gril · Executive Director Okeechobee Rehabilitation Facility, Inc. 403 N.W . 2nd Ave. Okeechobee, FL 34 792
Mr. Chat1es S. Hamin Asst. Director City Of Key West Department of Transportation 627 Palm Ave. Key West. FL 33040
Mr. Jack Hargrove Assoc. Exec. Director Ufstream Behavioral Center, Inc. P. 0. Box 491000 Leesburg, FL 34749-1000
Mr. Dewayne Harvey AdministratortExecutive Director J . H. Floyd Sunshine Manor, Inc. 1755 18th Street Sarasota, FL 34234
Ms. Susan Horn, R.N. Director of Inpatient Serv. Guidance Clinic of the Middle Keys. Inc. 3000 41 sl Street Ocean Marathon, FL 33050
Ms. Beverly Hougland Executive Director Osceola County Council on Aging, Inc. 1099 Shady Lane Kissimmee, FL 33513
Ms. Lee Judson Dir. of Outpatient Service Villa Maria Nursing Center 1050 Northeast 125th Street North Miami, Fl 33161
Pierrette Kelly Executive Director Anna Maria Island Community Center P. 0 . Box 253 Anna Maria, FL 34216
Mr. William L. Knight Executive Director Suncoast Center for Independent Living, Inc. 330 South Pineapple Ave. Suite 110 Sarasota, FL 34236
Mr. Robert Larime Bradford County ARC alk/a Sunshine P. 0. Box 507 Starke, FL 32091-0507
Ms. Peggy Jarrett Connell Executive Director Children's Haven and Adult Center, Inc. 4405 DeSoto Road Sarasota, FL 34235
Ms. Judy S. Kahan Executive Director Kinneret, Inc. 515 S. Delaney Ave. Orlando, FL 32801
Ms. Stacey Kerr Jewish Association for Residential Care 9901 Donna Klein Blvd. Boca Raton, FL 33428
Ms. Bonnie Krauss Program Manager Jewish Federation of Greater Ft. Lauderdale Daniel D. Cantor Senior Center 5000- 10 Knob Hill Road Sunrise, FL 33351
Mr. Joe Lawrence Administrator Concept House, Inc. 162 Northeast 49th Street Miami, FL 33137
Mr. J. Michael Lee Tri-County ARC Drawer L Live Oak, Fl 32060
Mr. Don Lusk Space Coast Area Transit 401 South Varr Ave. Cocoa, FL 32923
Ms. Alida Marion Admin. Assistant MACtown, Inc. 127 Northeast 62nd Street Miami, FL 33137
Ms. Ann Martin Executive Director Hope of Hardee, Inc. 132 South 10th Ave. Wauchula, FL 33873
Mr. Luciano Martinez Executive Director Hispanic Human Resources, Inc. 1427 South Congress Ave. West Palm Beach, FL 33406
Ms. Laura Levy · Executive Director The CHARLEE Program of Brovnml, Inc. 333 s. W. 28th Street Ft. Lauderdale, FL 33315
Mr. Steven H. Manne Executive Director CHARLEE of Dade County, Inc. 5915 Ponce de Leon Boulevard Suite 26 Coral Gables, FL 33146
Mr. J. Ole Marl<ussen Beaches COA 281 S. 19th Ave. Jacksonville, FL 23350
Ms. Martinez DeHostos Senior Center 2902 Northwest Second Ave. Miami, FL 33127
Mr. Dick McCormick Project Manager Volusia County Council on Aging, Inc. 950 Big Tree Road South Daytona, FL 32019
Lou Mezle Field Director National Church Residences of Eastern Florida, Inc. 3015 Spinks Road Sebring, FL 33870
Mr. Robert H. More Executive Director . Manatee Glens Corporation, Inc. P. 0. Box 9478 Bradenton, FL 34206
Mr. John Murren Director Duval ARC 1050 Davis Street Jacksonville, FL 32209
Ms. Tere Ojito Foundation for Learning 148 University Drive Plantation, FL 33324
Ms. Maryellen Ort-Maarvin Executive Director Alzheimer's Respitee Program 808 West Central Boulevard Orlando, FL 32805
Mr. Don Moore · Executive Director Monroe Association tor Retarded Citizens, Inc. P. 0. Box 428 · Key West, FL 33041-0428
Mr. Thomas P. Mullen Executive Director Passageway Residence of Dade County, Inc. 900 Northwest 7th Ave. Miami, FL 33136
Ms. Masi L. Neff President Handi-Van, Inc. 55 NW 119th Street North Miami, FL 33168
Mr. Russell J. Olvera Transit Director Regional Transit System 100 S. E. 19th Ave. Gainesville, FL 32601
Mr. Richard Owen Outreach Broward, Inc. 2244 East Sunrise Blvd. Ft. Lauderdale, FL 33304
Mr. Jimmie Parsons Executive Director Association for Retarded Citizens Hnedry/Giades, Inc. P. 0. Box 1868 Clewiston, FL 33440
Ms. Marla C. Penedo Social Services Super. Southwest Social Services Program 25 Tamiami Blvd. Miami, FL 33144
Mr. Ramon Perez Do!lbecker Vice President Little Havana Activities and Nutrition Center of Dade County, Inc. 700 Southwest 8th Street Miami, FL 33130
Ms. Kate Porta Life Concepts P. 0. Box 1300 Apopka, FL 32704
Ms. Mary Pruchnicki Manager Miami Beach Marian Towers 117505 North Bay Road Miami Beach, FL 33160
Mr. Julian Pearson Administrator National Parkinson Foundation, Inc. 1501 Northwest 9th Ave. Bob Hope Road Miami, FL 33136
Mr. Carl Penxa Executive Director Southwest Florida Center for the Handicapped, Inc. 4002 Tamlami Trail Venice. FL 34293
Ms. Linda s. Platt Executive Director Hospice of Marion County, Inc. P. 0. Box 4860 Ocala, FL 34478-4860
Mr. Jose Prado Senior Ride Transportation Director Community Council for Jewish Elderly 4200 Biscayne Boulevard Miami, FL 33137
Ms. Phyllis Redding Manager Pine Woods Villa 8420 Southwest 188 Terrace Miami, FL 33157
Mr. Russell Rasco Executive Director Marion Citrus Mental HeaHh Centers, Inc. 717 S. w. Martin Luther Kin, Jr., Ave. Ocala, Fl 3267 4
Ms. Wendy M. Resnik Executive Director United Crebral Palsy of Sarasota/Manatee, Inc. 1227 South Tamiami Trail Sarastoa, FL 34239
Mr. Jose Rodriquez The Village South, Inc. 3180 Biscayne Boulevard Miami, FL 33137
Ms. Nancy Saunders 45th Street Mental Health Center, Inc. 1041 • 45th Street West Palm Beach, FL 33407
Mr. Daniel P. Short Director Project Health, Inc. P. 0 . Box 307 Sumterville, FL 34267
Mr. William Resnick N. E.Aizheimer's Day Care Center 227 N. W. 2nd Street Deerfield Beach, FL 33441
Mr. David T. Roberts Goodwill industries of North Florida P. 0. Box 60219 Jacksonville. FL 32236
Mr. Gerald N. Ross Executive Director Charlotte Community Mental Health Services, Inc. 1700 Education Ave. Punta Gorda, FL 33950
Alex Segal Admin. of Support Services Spectrum Programs, Inc. 18441 N.W. 2nd Ave. Suite 218 Miammi, FL 33169-4517
Ms. Maurica 0. Sisk Manager Federation Gardens 10905 southwest 112th Ave. Miami, FL 33176
Ms. Rita Sofi Comprehensive Paralransit Se!VIce, Inc. 1995 NE 142nd Street North Miami, FL 33160
Mr. Mark Soto Genera.! Manager COMSIS Men1dian Executive Center 815 ~57th Ave. Suite 130 Miami, FL 33126
Ms. Donna Stiteler Executive Director Seniors First Inc. 99 East Marks Street Orlando, FL 32803
Mr. Joel Telles Soref Jewish Communily Center 6501 West Sunrise Blvd. Plantation, FL 33313
Alfreda Toor Program Director Ridge Area Association for Retarded Citizens, Inc. 120 East College Drive Avon Park, Fl 33825
Ms. Virginia L Solberg Executive Director North Miami Foundation for Senior Citizens' Services 620 Northeast 127th Street North Miami, Fl 33161
Ms. Tere Spring Admlnlstretor SL Elizabeth Gardens, Inc. 801 N.E. 33 Street Pompano Beach, Fl 33064
Ms. Betty Stocl<ton Levy ARC P, 0 . Box 86 Otter Creek, Fl 32683
Ms. Donna Thibodeau Transport Coordinator North Shore Medical Center 1100 Northwest 95th Street Miami, A 33150-2098
Ms. Diane Trame< UCP of Brcmard County, Inc. 3117 S. w. 13th Court Ft. lauderdale, Fl 33312
Ms. Siomey Trujillo The University of Miami Mailman Center for child Development P. 0 . Box 016820 Miami, Fl 33101
. Kathy Wall Ph.D. Southside Comp<ehensi'le Community 6290 Beach Boulevard Jacksonville, FL 32216
Mr. Nick Whitney T.O. Manager Community Transportation a Division or TECH 3964 Arnold Ave. Naples, FL 33942
Mr. Jim Whittaker Putnam County ARC 1209 Westover Drive Palatka, FL 320n
Mr. John WiUiams Transpor1ation Coordinator James E. Scott Community Association, Inc. 2350 Northwest 54th Street Suite 1214 Miami, FL 33142
Mr. H. Walker. Director Keep Sate AduH Day care Center 5626 Soutel Drive Jacksonville, FL 32219-3772
Mr. Edward J . Waryas Admin. Services Director Miami Mental Health Center 2141 Southwest First Street Miami, FL 33135
Mr. James B. Whitta](er Pl'e$ldent Circle of Care, Inc. 1770 Cedar Street Rockledge, FL 32955
Mr. Herbert L Whitten Conoemed Citizen Oevel Disability P. 0 . Box 368 Raiford, FL 32083
Ms. Maureen Winter Associate Director Association for Retarded Citizens, Dade County 4201 Northwest Second Ava. Miami, FL 33127
Mr. John E . 'MOler$ Executive Director Manatee Association for Retarded Citizens 816 Leffingwell Ave. Ellenton, FL 34222
Mr. Nick Serlanni Public Transit Office Florida Department of Transportation 605 Suwannee Street, M.S. 67 Tallahassee, FL 323994150
Ms. Marlyn Womble Executive Director Florida Center for the Blind, I no. 7651 s.w. Highway 200, Suite 2502 Ocala, FL 34476-3869
Ms. Beth Dennyscn CTAA 1440 New York Ave. N.W. Washington, DC 20005
APPENDIX
c
CURRICULUM
I. Major Functional Loss Characteristics A. Muscle Control B. Speech C. Balance D. Limbs E. Breathing F. Pain G. Skin Sensation H. Vision I. Hearing J. Hearing and Vision K. Mental Function L. Mobility
11. Personal Assistive Devices A. Discussion B. Demonstrations
Ill. Passenger Assistance Techniques A. Wheelchair Management B. Vehicle Boarding Assistance C. Transfers and Securement D. Assisting Visually Impaired E. Safety/Cautions ·
IV. Practicum A. Folding and Unfolding Wheelchair B. Scrunching C. Tilting the Wheelchair D. Curb/Step E. Alternate Method for Curb/Step F. Multiple Steps G. Ramp H. Lift Operation I. Unassisted Transfers J. Assisted Lateral Transfer K. Assistance in Standing and S~ting L. Two-Handed Assist
v. Assisting Visually Impaired Passengers A. Demonstration ·
.. B. Practice Exercise
Method: Various temporary disabling exercises
Purpose: To simulate lhe affects of various disabilities
Set-up:
• • •
Participants are randomly assigned a disabling condition Participants are given disabling equipment to wear Participants are given a list ot tasks to perform
Equipment:
• Assorted braces, splints, slings and bandages • Assorted Assistive devices: canes, walkers, wheelchairs • Assorted disabling equipment: m8T$hmallows. gloves, taped
sunglasses, com kernels, cotton bafts • Assorted props for tasl<s: paper bags, 10 cards, change, maps,
phone books, water cups, paper /pads/pencils, telephone, and vehicles
Tasks:
• Put on disabling equipment • Perform assigned tasks such as maneuver around the site, use
a pay phone, write your address, show 10 cards, find locations on maps, look up phone numbers, fill a cup with water, and explain a procedure
Oiscvssion
• How did you feel? • Vv'hat was k like? • How does !his relate to your WO<k? • How <fld you feel when you removed lhe disabfmg devices?
• Vehicle • Prevention • Emergency Equipment • Forms • General
· • Environment and Emergencies
• Heavy Rain • Stopping • Flooded Roadway • Fog and Smoke • Fire • Animals ·Crashes
• Procedures • Take Control · • Notification/Assistanoe • Protect Passengers • Collect Information • Evacuation
• Passengers • Take Control • Follow Through
•
APPENDIX
D
SAMPLE AGENDA
RTAP PAT Training Agenda
8:00 Sign-In
8: 1 S Welcome and Overview
8:30 PASSENGER ASSISTANCE TECHNIQUES
Characteristics of Major Functional Losses
Break
9:30 Personal Assistive Devices Wheelchair Management
11:00
12:00
"1:00
Break
Vehicle Boarding Assistance Transfers and Securement Assisting the Visually Impaired
Lunch
PASSENGER ASSISTANCE PRACTICUM
Wheelchair Mangement Transfer Techniques
Break
Assisting V1SUally Impaired Passengers
3:00 SENSITMTY EXERCISE Discussion
3:35 EMERGENCY PROCEDURES
4:15 Wrap-Up
APPENDIX
E
PARTICIPANT LIST AND SIGN IN SHEETS
Gainesville Wotl<shop
wayne Fouts Oonell Hunter Richard Bopp Eart P. Mauney Randy Braddock Laurie Neff Harold Besley Charles Castle Bobby Bowen · Sheryl Hartzog Ralph E. Small Pat Williams Paul Moreau Thomas Cere Marlon Mark
Lakeland Worl<shop
Howard McMrnan Connie K. Dunn Ramnarine Singh Curtis Petry Harry Steven VanHooser Nancy Garland Emmett L. Ferrell Morris Favata Felicia Plechowiak Dee Sheridan John Bozic Ed Griffin John L. Williams Norman Whitaker Cleveland E. Joiner
TallahaSSee Wort<shop
Linda Newbern Juanila Ezel Theresa Walker Fem Nissley Judy Oama Esther Wilson Les Solberg Frances ~ustine Brenda Conner Brenda Troutman Judith E. Gulhrie Palricia Tester Mary Phillips
PASSENGER ASSISTANCE TECHNl\lU.t.:> 1 1<1\mmu
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