70
Passenger Focus report to Cheshire County Council on access requirements for Chester Station January 2007
Passenger Focus report to Cheshire County Council on access requirements for
Chester Station
January 2007
Contents
1. Executive summary
2. Report findings
3. Passenger consultation
Appendices:1. External environment 2. Accessible car parking and drop-off points 3. Approach to building 4. Tactile paving/drop kerbs 5. Entrances6. Entry phone systems and security locks 7. Lobbies8. Reception9. Telephones10. Corridors11. Stairs12. Ramps13. Handrails14. Lifts15. Meeting rooms/auditoria 16. Offices17. Kitchens18. Bedrooms19. Accessible WCs – layout 20. Accessible WCs – furnishings and fittings 21. Accessible showers 22. Surfaces23. Signage24. Lighting25. Colour and tonal contrast 26. Emergency egress 27. Technology28. Management issues and staff awareness 29. Accessible information and communication 30. Escalators31. Ambulant users
Executive summary
IntroductionThe purpose of this report is to present the case for improvements to the accessibility of Chester Railway Station. Passenger Focus is committed to listening to passengers, and representing their views to providers and funders of transport services. This report not only includes the recommendations of a team of experts in accessibility issues, but also includes the views of some well travelled rail passengers who encounter accessibility problems most times they travel. For any other organisations considering undertaking accessibility audits of transport services and facilities, we strongly recommend that the audit takes on board the experiences and suggestions of those passengers that the improvements are targeted at.
Background Chester's historic General Station is one of only twenty two Grade I and Grade II* listed railway stations in the whole of England and one of only three in the northwest region. The building is of outstanding national and regional significance and is one of the principle nineteenth century monuments in the city.
Chester City Council Officers have been working as part of the multi agency Station Gateway Partnership to plan and initiate the regeneration of Chester Railway Station. The Partnership includes representatives from a range of stakeholders including Chester City Council, Cheshire County Council, Network Rail, The Rail Heritage Trust and several Transport Operators. The project aims to regenerate the station buildings and square and provide a catalyst for an urban renaissance in this part of Chester by helping to improve the area as a transport interchange whilst increasing the volume of retail trade, the value of commercial property rentals and the number of visitors. It will also help by directly and indirectly bringing forward the development of high quality commercial space encouraging new enterprises in this disadvantaged area.
The Station Gateway Partnership recognises that accessibility is a top priority for consideration in all alterations and upgrades planned for the station and asked Passenger Focus to commission an independent audit of the station and its approach. The audit highlights where the station is currently lacking in DDA compliance or has areas relating to accessibility that could be improved. The audit was jointly funded by Cheshire County Council and Arriva Trains Wales with additional resources contributed by Passenger Focus.
What we didPassenger Focus believes that it is important for users of rail services and facilities to have a say in how those facilities are operated. We therefore believed it essential that a group of passengers with disabilities should undertake a site visit and give their views in addition to the audit.
We commissioned and independent consultancy company – JMU Access Partnership (JMU is a pan disability, not-for-profit, Access Consultancy, part of the RNIB. We identified several passengers with disabilities and a carer who volunteered to take part in a site visit. Two of the passengers are wheelchair users and one is blind.
JMU undertook the audit on 8 – 9 January and the passengers undertook the site visit and participated in a focus group on 16 January. The following report identifies the findings from both
events and provides ideas and recommendations for improvements to accessibility which we hope will be taken on board and implemented as a priority in the upgrading work that is planned.
Both the audit and site visit took the form of a journey sequence that would be made by any passenger, starting with arrival/drop off at the station and proceeding to the furthest point on the station.
The key areas for concern are identified as category A in the audit and need to be addressed as a matter of high priority i.e. the car parks, toilets, stairs, ticket office, and tactile pavings
Acknowledgements We thank Cheshire County Council and Arriva Trains Wales for inviting us to commission this work on behalf of the Chester Gateway Partnership. We are extremely grateful to Sue and Dave Hobbs, Richard West and Alison Barrett, the passengers involved in the site visit and Focus Group. Thanks also to Steve Hill from JMU for the professional manner in which he undertook this commission. Our thanks also go to Arriva Trains Wales and Virgin Trains for providing complimentary travel and support for the passengers involved in the project and Chester Station staff for looking after us so effectively during our site visits.
Passenger Focus Chester Station
Access Audit
23 January 2007 Job Number 14097
JMU Access Partnership 105 Judd St, London, WC1H 9NE Phone: 020 7391 2002, Fax: 020 7387 7109
JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
JMU Access Partnership
JMU Access Partnership is a pan disability, not-for-profit, Access Consultancy, part of the RNIB (Royal National Institute of the Blind).
Our aim is to help enable people with serious sight loss and other disabilities lead full and independent lives through improved access to the built environment. This is achieved through our consultancy, training, publications, research and policy activities.
Training and consultancy is delivered through our team of Access Consultants based in London and Leeds,. Our consultants are drawn from the construction, design and research related professions. We understand the practical and technical constraints as well as the aesthetic aspirations of building designers and owners. This means that we can bring a fresh approach to each project, tailoring the solutions to our clients’ needs and avoiding prescriptive or generic solutions wherever possible.
This report is available on disc, in large print format, Braille or tape upon request. Please contact JMU Access Partnership for further information.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
Contents
1.0 Introduction 1.1 Client Brief 1.2 Description of site/building and functions
1.3 Legislative Context 1.4 The Access Audit
1.5 The Criteria for Assessment 1.6 How to use this report 1.7 Egress in an Emergency 1.8 Glossary of Terms
2.0 Access Audit Summary
3.0 Access Audit Spreadsheet
4.0 Photographs
AppendicesAppendix 1 JMU audit report statement on door opening force
Appendix 2 JMU audit report statement on lighting Appendix 3 JMU audit report statement on colour and tonal contrast
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
1.0 Introduction
This report follows a survey of Chester Railway Station, undertaken on 8 January2007 and conducted by Steve Hill, Access Consultant with JMU Access Partnership.
The audit was conducted on a drizzly day with dull light conditions.
This report should be read in conjunction with the Fact Sheets which are bound in a separate volume.
1.1 Client Brief JMU Access Partnership have been asked to undertake an access audit of the existing passenger facilities at Chester Station and to co-ordinate a consultation exercise involving a group of disabled people. The results of the consultation exercise are included in a separate report.
1.2 Description of site, buildings and functions Chester Railway Station is currently operated by Arriva Trains.
The Station comprises seven platforms plus ancillary facilities which include two pay and display car parks, a customer assistance office, a ticket office, two main flights of steps, a bridge which crosses the railway lines, two lifts, two sets of toilets, a meeting room and a number of retail outlets (e.g. cafes and shops).
1.3 Legislative Context
1.3.1 The Disability Discrimination Act 1995
The DDA (Disability Discrimination Act 1995) has brought in new laws and measures aimed at ending the discrimination that many disabled people face.
Arriva Trains will have duties under Parts II and III of the Disability Discrimination Act 1995. The auditor was asked to consider those areas of the station site to which the public have access and the employment areas were specifically excluded from the scope of this audit.
Part II of the DDA – Employment Since October 1st 2004, it has been against the law for an employer of any size (apart from the armed forces) to discriminate against people on the basis of disability.
You cannot discriminate against a disabled person: in the recruitment process in their terms and conditions of employment in chances for promotion, transfer, training or other benefits by dismissing them unfairly
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit by treating them less fairly than other workers by subjecting them to harassment
Part III of the DDA – Goods Services and Facilities Under the Disability Discrimination Act 1995 (DDA), service providers (under Part III) are required to make reasonable adjustments to ensure disabled people are not discriminated against and can use their services easily and in comfort. Reasonable adjustments may involve changing policies, procedures and practices or providing auxiliary aids and services such as information in alternative formats. This may include providing information on request on tape, in large print or Braille.
The requirement under the Disability Discrimination Act to make physical changes to premises to provide access came into force in October 2004.
1.3.3 The Disability Discrimination Act 2005
The Disability Discrimination Act 2005 will place a new disability equality duty on all public sector authorities from December 2006. This duty will have a significant impact on the way in which all public services are run and on improving the lives of disabled people. It is part of a new type of equalities legislation that aims to ensure that public bodies build disability equality into the way in which they carry out their business - tackling institutional discrimination before it can impact on individuals.
This new legislation means that public sector bodies will have a duty to promote disability equality in all aspects of their work. From the police to health services, schools, local authorities, NHS trusts, central government, the entire public sector will have a duty to promote the equalisation of opportunities for disabled people.
The 2005 Act also changed the law to bring in larger private clubs, which had been exempt, and housing. From 5 December 2005, the definition of disability has changed - to include people with HIV, Cancer and Multiple Sclerosis from the point of diagnosis and to remove a key barrier to justice: that people with mental impairments must prove not just the impact of their condition (as those with a physical impairment must) but that it is "clinically well-recognised".
Transport was originally exempt from the DDA. Separate arrangements have put in place processes to ensure that vehicles become more accessible over time. However, the parts of the DDA that are about using services and getting reasonable adjustments in services have applied to transport since December 2006.
1.4 The Access Audit
An access audit is an assessment of the accessibility of a building and/or service. The audit identifies features that will affect disabled people, as recognised by the Disability Discrimination Acts 1995 and 2005. The issues considered in this report will affect the convenience of the building for all users not only those with identifiable disabilities.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
The report follows a “Journey Sequence” through the building from car park, or public transport drop-off point through to the most extreme facility within the building, suggesting practical solutions to barriers to access or hazards in each section of the sequence.
We have categorised the report’s recommendations as follows:
Category Definition
A An item which gives immediate concern for the health and safety of disabled people, or others, and which should be dealt with immediately
B An item which may be dealt with immediately as part of a management procedure or routine maintenance programme
C An item which may be part of planned works and does not require significant design or construction work
D An item which may require considerable design, structural and/or construction work
1.5 The Criteria for Assessment
The criteria for assessment are based upon: The need to optimise access to, and use of the building and/or service. The practical knowledge of JMU Access Partnership and RNIB in using and
operating a wide variety of premises used by people with reduced mobility and sensory impairments, and extensive experience of providing an advisory design service to professionals.
Provisions of the Building Regulations, related British Standards and legislation. Currently published good practice in design and detailing which meets the
requirements of disabled people. The need for a “real world” solution based on practical and financial considerations
when recommending improvements to access.
Dimensional criteria used within the report are based on guidance given in: SRA Train and Station Services for Disabled Passengers - A Code of Practice Inclusive Mobility – A guide to best practice on access to the pedestrian
environment and transport infrastructure: DfT (Department for Transport) Approved Document M (2004 edition) of the Building Regulations: ODPM (Office
of the Deputy Prime Minister) BS8300: 2001 Design of buildings and their approaches to meet the needs of
disabled people – Code of Practice: British Standards Institute Guidance on the use of tactile paving surfaces: DfT Building Sight: RNIB The Sign Design Guide: JMU Access Partnership and the Sign Design Society A design guide for the use colour and contrast to improve the built environment for
visually impaired people: Dulux, the University of Reading and JMU Access Partnership
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
While we have tried to make the recommendations within the report as clear as possible, in order to ensure they are implemented effectively we recommend Property Management staff have training in the design requirements of disabled people. JMU provides a range of Royal Institute of British Architects (RIBA) accredited training packages on access related topics.
1.6 How to use this report The report is available in CD and paper format. The data is entered on a separate MS Excel spreadsheet. A building summary highlights the main findings from the audit.
This report should be used as a basis for developing a plan to improve physical accessibility. This plan should be linked to resource allocation procedures and should consist of a rolling programme of works subject to a regular monitoring and evaluation process. It is recommended that a working group be formed to oversee the development and implementation of this access improvement plan. The working group should include representatives of management, staff and users of the building.JMU consultants are available to offer advice on the plan.
Undertaking an access audit and developing an access strategy based on its findings will not in itself guarantee you or your organisation will meet the requirements of the DDA or any other legislation, but it will give a clear indication of the intention of the building owner/manager and organisation to improve accessibility for disabled people.
1.7 Egress in an Emergency
Emergency egress has not formally been reviewed as part of this report, but it is recommended that a review be carried out. Where access features dealt within the report impinge upon egress arrangements reference is made to this, but this should not be taken as a review of emergency egress.
It is strongly recommended that a specific report on means of escape, including the fire alarm system and management procedures for the safe evacuation of disabled people, be commissioned from a recognised specialist.
A truly accessible environment is one which people not only enter and use conveniently and safely, but also one which in the event of an emergency they can also leave safely. Safe access is dependent on safe egress, and safe egress is reliant upon the planned evacuation process put in place by management. Generally two separate strategies are required for visitors and staff.
Staff working in the premises are known quantities and their individual needs can be assessed and agreed with them. Personal emergency egress plans (PEEPs) can be devised for all members of staff who require assistance and should be developed in consultation with the member of staff and the local fire officer.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access AuditThe needs of visitors are often unknown, and their knowledge of the environment may be limited to the route by which they entered the environment. It is not feasible to implement personal evacuation plans for visitors so an overall strategy is needed to enable visitors to escape from the building. Specific measures to meet the needs of disabled people may include the training of staff to provide assistance, audible and visual alarm systems and the clear indication of refuge areas.
1.8 Glossary of Terms
Ambulant disabled People with a reduced level of mobility but who do not use aPeople wheelchair i.e. those who use sticks, crutches or walking frames.
This category also includes blind or partially sighted people who are liable to trip on incidental obstacles or uneven surfaces.
Blind people For the purpose of this audit the term ‘blind people’ has been used to describe people who have no remaining vision.
Partially sighted For the purpose of this audit the term ‘partially sighted people’ people has been used to describe people who have some remaining
vision.
People who are For the purpose of this audit the term ‘people who are deaf ordeaf or hard of hard of hearing’ has been used to describe people with allhearing degrees of deafness, from mild to profound.
People with For the purpose of this audit the term ‘people with learning learning difficulties’ has been used to describe people who may not learn difficulties things as quickly as other people and they may need more help
and support to learn.
People with a For the purpose of this audit the term ‘People with a reduced level of reduced level of manual dexterity' has been used to describe people who may manual dexterity find it difficult to grip or control small items such as door knobs
and taps that are required to be turned. This includes people with arthritis.
AD M Approved Document M, Access to and use of buildings, 2004, The Building Regulations 2000, Office of the Deputy Prime Minister.
BS 8300 British standard BS8300: 2001 Design of buildings and their approaches to meet the needs of disabled people – Code of Practice, British Standards Institute.
Manifestations Clear markings fixed to a glazed surface to highlight the location of the glazing.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access AuditStep nosing Strip edge along the step, i.e. where horizontal surface meets the
vertical surface of the step.
Corduroy surface Tactile warning surface of a ribbed design, laid at right angles to the direction of travel.
Blister surface Tactile warning surface of a domed design, generally laid tohighlight the junction between the footpath and the highway whena dropped kerb has been installed.
Dropped kerb Kerb line is flush between the pedestrian area and the highway.
Controlled crossing A pedestrian crossing point where pedestrians are able toestablish priority over oncoming traffic. For example at a pelican crossing.
Uncontrolled A pedestrian crossing point where pedestrians do not have Crossing priority over oncoming traffic.
Accessible Disabled persons parking bays. parking bays
Accessible Toilet Disabled persons toilet
Tactile text Text consists of embossed/raised fonts.
Sans serif fonts Fonts/script like Arial (this font) or Comic Sans without tails orcurls like Brush Script, or Times New Roman
mm Millimetres
N Newton’s, which are the unit of measurement used in this report for door opening force.
Vision panel Viewing panel in a door, usually formed from transparent material.
Kickplate Flat plate fixed to the bottom of the door to avoid the door being damaged by wheelchair footplates.
Access to work If you are thinking about recruiting a disabled person, you will know they have the skills and potential to do the work, but there may still be practical problems to overcome. Access to Work (AtW) is available to help overcome the problems resulting from disability. It offers practical advice and help in a flexible way that can be tailored to suit the needs of an individual in a particular job.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
2.0 Access Audit Summary
This is a review of the major recommendations and should only be read in conjunction with the attached full list of recommendations, and the accompanying fact sheets.
Approach
There are no designated crossing points in the vicinity of the station approach to assist people negotiate the crossing of City Road and Station Road. It is recommended that controlled crossing points should be introduced.
Most of the bus services do not drop off or pick up people immediately outside the station entrance. It is recommended that all bus services drop off and pick up people immediately outside the station.
There are no designated dropping-off points immediately outside the station entrance for people arriving by car. It is recommended that a dropping-off point is provided adjacent to the station entrance.
None of the existing parking provision allows blue-badge holders to park closer than approximately 100 metres from the main concourse area. It is recommended that existing accessible parking bays should be relocated to an area within 50 metres of the main concourse area and ticket office.
There is currently no lighting provision along the route between the west car park and the main concourse area. This is a health and safety issue. It is recommended that lighting is installed to ensure an even distribution of adequate light levels along this route.
Horizontal Circulation
A number of areas around the station were wet on the day of audit and on the day on which the subsequent consultation exercise was undertaken. The accumulation of surface water on platforms, outside the lifts and in the main concourse, is likely to be a significant health and safety issue. It is recommended that a refurbishment programme is implemented as a matter of priority to repair and maintain the station roof in order to eliminate the ingress of water.
Vertical Circulation
StepsThere is no tactile warning surface at the bottom of the steps inside the station to alert blind and partially sighted people to the presence of the steps. It is recommended that the tactile warning surface should be installed at the bottom of both flights of stairs.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
The step nosings on the main flight of steps inside the station have been highlighted but the paint has become worn away in many places and this is likely to make it more difficult for partially sighted people to negotiate the steps. The steps between the east car park and the disused platform do not have highlighted nosings at all. It is recommended that the step nosings on all steps should be highlighted using colour and tonal contrast.
The handrails on these steps do not meet best practice guidelines and this is likely to make it more difficult for blind and partially sighted people and people with a reduced level of mobility to negotiate the steps. It is recommended that the handrails are upgraded to meet best practice guidelines.
Platforms
The tactile warning surface has not been installed on all platforms to alert people to the presence of the platform edge. This is likely to constitute a significant health and safety issue. It is recommended that the tactile warning surface is installed on all platforms in accordance with best practice guidelines.
Toilets
StandardThere is no provision in the standard toilet facilities for people who are ambulant disabled. It is recommended that a cubicle suitable for ambulant disabled people is provided in each single-sex standard toilet facility.
AccessiblePeople are required to obtain and use a Radar key to access the accessible toilet facilities. Best practice guidelines recommend that these facilities should be available on the same basis as standard toilet facilities. It is recommended that the requirement for a Radar key to access these facilities is removed.
There is no accessible toilet facility on the far side of the station (away from the entrance) and the provision of accessible facilities is not therefore commensurate with the standard provision. It is recommended that an accessible toilet facility is provided on the opposite side of the station to the entrance.
Specific Areas
Meeting Room There is no hearing enhancement system provided in this facility to assist people using hearing aids. It is recommended that an induction loop system is fitted in this facility.
Date 23 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access AuditAll of the seats have armrests in this room and this is likely to make it more difficult for some people (e.g. wheelchair users) to use the seats. Provide a range of seating; some with armrests and some without armrests, in order to provide people with a choice.
Ticket OfficeNone of the ticket sales points are height-adjustable or are provided with a lower section of counter to accommodate wheelchair users and people of shorter stature. It is recommended that either lower-level sections of counter are provided or that adjustable-height counters are introduced.
WH Smith / Trekkers Cafes / Customer Assistance Office The use of double doors at the entrances to these facilities is likely to make it more difficult for wheelchair users, people using mobility aids and people with assistance dogs to enter the facilities. It is recommended that these access points are widened either by keeping both doors open during business hours, by installing automatic doors or by installing leaf-and-a-half door configurations.
None of these facilities have dual-height counters to accommodate wheelchair users and people of shorter stature. It is recommended that dual-height counters are installed.
None of these facilities have hearing enhancement systems at the counters to assist people using hearing aids. It is recommended that induction loops are installed at these counters.
Signage
Much of the existing signage is adequate; the use of upper and lower case text and the good colour contrast between the text and sign boards is likely to assist partially sighted people in particular navigate around the different areas of the station. However, there is a lack of signage relating to certain facilities (principally the car parks and the lifts) and most of the existing signage comprises high-level signs which are unlikely to assist many blind and partially sighted visitors to the station. It is therefore recommended that a separate signage audit of the station is undertaken in order to highlight shortcomings in the existing signage system and to ensure a consistent approach is adopted in upgrading the provision of signs in and around the station complex.
Real-Time Information
There is a lack of adequate visual and audible information around the station and some of the existing information is unlikely to be accessible to blind and partially sighted people, people who are deaf or hard of hearing, and some wheelchair users and people of shorter stature. It is recommended that a review should be undertaken of the existing provision of real-time information.
Date 23 January 2007 Job Number 14097
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JPS
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MU Access Partnership assenger Focus - Chester preadsheet Access Audit
ate 23 January 2007 ob Number 14097
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Emergency Egress
Visual fire alarms have not been provided in potential sole-occupancy areas (principally the toilets) to alert people unable to hear the audible alarms in the event of an emergency. It is recommended that visual alarms should be installed in potential sole-occupancy parts of the station.
JMU
Acc
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P
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Foc
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Che
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on th
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from
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and
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this
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in o
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mm
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ser
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s to
and
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m th
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a b
us s
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at s
tops
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ly o
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tranc
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s fo
r w
heel
chai
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rs d
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ly o
n to
the
foot
way
out
side
the
stat
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Thi
s is
a
feat
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of g
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prac
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How
ever
, thi
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lim
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(it o
nly
runs
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loca
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nd th
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curr
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del
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s pe
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to,
and
pick
s th
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p fro
m, b
us s
tops
ap
prox
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50m
from
the
stat
ion
entra
nce
and
on th
e ot
her s
ide
of S
tatio
n R
oad.
Dat
e 15
Jan
uary
200
7 Jo
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umbe
r 140
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JMU
Acc
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Par
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ship
P
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Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
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Roo
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Ref
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Elem
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Exis
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Situ
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Cat
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Ph
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Ref
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App
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Ther
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not
app
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o be
any
dro
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f poi
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for c
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imm
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tely
out
side
th
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he a
rea
imm
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in
front
of t
he s
tatio
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cur
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ly re
serv
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for a
loca
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ser
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onl
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to p
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a de
sign
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Sig
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Ther
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no
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at th
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f the
st
atio
n di
rect
ing
peop
le to
the
two
car
park
s.
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ge o
n th
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proa
ch to
the
stat
ion
in re
latio
n to
the
car p
arks
.
C23
Pro
vide
info
rmat
ion
rela
ting
to th
e ac
cess
ible
par
king
bay
s at
the
entra
nce
to th
e ca
r par
k.
C23
15
Eas
t Car
Par
k
Sig
nage
The
sign
age
at th
e en
tranc
e to
this
car
pa
rk a
nd th
e si
gnag
e im
med
iate
ly in
side
th
e en
tranc
e in
corp
orat
es g
ood
colo
ur
cont
rast
ing
char
acte
ristic
s w
hich
is li
kely
to
mak
e it
easi
er to
read
for p
artia
lly
sigh
ted
peop
le a
nd it
als
o em
ploy
s up
per
and
low
er c
ase
text
whi
ch is
als
o lik
ely
to
mak
e it
easi
er to
read
for p
artia
lly
sigh
ted
peop
le a
nd p
eopl
e w
ith le
arni
ng
diffi
culti
es. H
owev
er, t
he s
igna
ge d
oes
not p
rovi
de a
ny in
form
atio
n re
latin
g to
ac
cess
ible
par
king
bay
s (i.
e. w
heth
er
ther
e ar
e an
y ba
ys p
rovi
ded
and
whe
ther
pa
rkin
g fo
r blu
e-ba
dge
hold
ers
is fr
ee).
6E
ast C
ar P
ark
A
ppro
ach
Th
e ca
r par
k ha
s be
twee
n 70
-80
car
park
ing
spac
es a
nd th
ere
are
5 ac
cess
ible
par
king
spa
ces
prov
ided
. Th
is p
rovi
sion
mee
ts b
est p
ract
ice
guid
elin
es.
N/A
2
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9714
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
7E
ast C
ar P
ark
A
ppro
ach
E
ach
acce
ssib
le b
ay m
easu
res
4,80
0mm
in le
ngth
x 3
m w
idth
plu
s a
1,20
0mm
wid
e tra
nsfe
r zon
e. T
hese
di
men
sion
s m
eet b
est p
ract
ice
guid
elin
es a
nd th
e ba
ys a
re a
lso
corre
ctly
mar
ked
with
the
inte
rnat
iona
l ac
cess
ible
sig
n on
the
surfa
ce o
f the
bay
an
d ha
ve d
river
s' e
ye le
vel s
igna
ge
inst
alle
d at
the
end
of th
e ba
ys.
N/A
2
Pro
vide
info
rmat
ion
rela
ting
to th
e ac
cess
ible
par
king
bay
s at
the
entra
nce
to th
e ca
r par
k.
C23
8W
est C
ar P
ark
S
igna
geTh
e si
gnag
e at
the
entra
nce
to th
is c
ar
park
inco
rpor
ates
goo
d co
lour
co
ntra
stin
g ch
arac
teris
tics
whi
ch is
like
ly
to m
ake
it ea
sier
to re
ad fo
r par
tially
si
ghte
d pe
ople
and
it e
mpl
oys
uppe
r and
lo
wer
cas
e te
xt w
hich
is a
lso
likel
y to
m
ake
it ea
sier
to re
ad fo
r par
tially
si
ghte
d pe
ople
and
peo
ple
with
lear
ning
di
fficu
lties
. How
ever
, the
sig
nage
doe
s no
t pro
vide
any
info
rmat
ion
rela
ting
to
acce
ssib
le p
arki
ng b
ays
(i.e.
whe
ther
th
ere
are
any
bays
pro
vide
d an
d w
heth
er
park
ing
for b
lue-
badg
e ho
lder
s is
free
).
9E
ast C
ar P
ark
A
ppro
ach
Th
e pa
y an
d di
spla
y m
achi
nes
in th
is c
ar
park
hav
e co
ntro
ls lo
cate
d be
twee
n 1,
000-
1,30
0mm
abo
ve g
roun
d le
vel.
1,
300m
m is
slig
htly
abo
ve th
e he
ight
re
com
men
ded
in b
est p
ract
ice
guid
elin
es
but t
hese
con
trols
are
like
ly to
be
acce
ssib
le to
mos
t whe
elch
air u
sers
and
pe
ople
of s
horte
r sta
ture
.
N/A
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9715
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
10E
ast C
ar P
ark
S
igna
geTh
e si
gnag
e lo
cate
d ne
xt to
the
pay
and
disp
lay
mac
hine
s co
nfirm
s th
at b
lue-
badg
e ho
lder
s do
hav
e to
pay
to p
ark
in
this
are
a. H
owev
er, t
his
info
rmat
ion
is
loca
ted
on a
sig
n ov
er 2
m h
igh
and
this
is
like
ly to
be
mor
e di
fficu
lt to
read
for
parti
ally
sig
hted
peo
ple
and
peop
le o
f sh
orte
r sta
ture
.
Pro
vide
info
rmat
ion
at a
mor
e co
nven
ient
hei
ght b
etw
een
1,40
0-1,
700m
m a
bove
gro
und
leve
l.
C23
11E
ast C
ar P
ark
A
ppro
ach
Th
e st
eps
that
lead
up
from
this
car
par
k an
d on
to th
e pl
atfo
rm d
o no
t hav
e co
lour
co
ntra
stin
g no
sing
s to
ass
ist p
artia
lly
sigh
ted
peop
le id
entif
y in
divi
dual
ste
ps.
Hig
hlig
ht s
tep
nosi
ngs
usin
g co
lour
and
to
nal c
ontra
st.
A11
,25
3
12E
ast C
ar P
ark
A
ppro
ach
Th
ese
step
s ar
e pr
ovid
ed w
ith h
andr
ails
on
bot
h si
des
whi
ch is
goo
d pr
actic
e as
it
is li
kely
to m
ake
the
step
s ea
sier
to
nego
tiate
for b
lind
and
parti
ally
sig
hted
pe
ople
and
peo
ple
with
a re
duce
d le
vel
of m
obilit
y. H
owev
er, t
he h
andr
ails
do
not e
xten
d ho
rizon
tally
bey
ond
the
botto
m s
tep
to p
rovi
de g
uida
nce
and
supp
ort a
t thi
s po
int.
Ext
end
hand
rails
at t
he b
otto
m o
f thi
s fli
ght.
A13
3
13E
ast C
ar P
ark
A
ppro
ach
Th
e m
etal
han
drai
ls a
re c
old
to th
e to
uch
whi
ch is
like
ly to
mak
e th
em m
ore
diffi
cult
to u
se fo
r peo
ple
with
sen
sitiv
e ha
nds.
Pro
vide
han
drai
ls th
at a
re w
arm
to th
e to
uch.
A13
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9716
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
N/A
414
Eas
t Car
Par
k
App
roac
h
A ra
mp
is p
rovi
ded
adja
cent
to th
e st
eps
to a
ssis
t whe
elch
air u
sers
and
oth
er
peop
le w
ith a
redu
ced
leve
l of m
obilit
y re
ach
the
plat
form
. Th
e ra
mp
com
pris
es
two
8m s
ectio
ns w
ith a
n in
term
edia
te
land
ing.
The
ram
p is
ove
r 2,5
00m
m in
w
idth
and
the
larg
e la
ndin
g ar
ea
prov
ides
am
ple
man
oeuv
ring
spac
e.
The
ram
p ha
s a
very
gen
tle g
radi
ent a
nd
at th
e st
eepe
st s
ectio
n is
onl
y 1:
18.
Thes
e fe
atur
es m
eet b
est p
ract
ice
guid
ance
.
15E
ast C
ar P
ark
A
ppro
ach
Th
e ra
mp
is fi
tted
with
han
drai
ls o
n bo
th
side
s. T
hese
met
al h
andr
ails
are
col
d to
th
e to
uch
and
this
is li
kely
to m
ake
them
m
ore
diffi
cult
to u
se fo
r peo
ple
with
se
nsiti
ve h
ands
.
Pro
vide
han
drai
ls th
at a
re w
arm
to th
e to
uch.
A13
4
16E
ast C
ar P
ark
A
ppro
ach
Th
e di
stan
ce fr
om th
e ac
cess
ible
par
king
ba
ys to
the
ticke
t offi
ce is
app
roxi
mat
ely
250m
. Thi
s is
like
ly to
mak
e it
mor
e di
fficu
lt fo
r peo
ple
with
a re
duce
d le
vel o
f m
obilit
y to
neg
otia
te th
e jo
urne
y fro
m th
e ca
r par
k to
the
ticke
t offi
ce. B
est p
ract
ice
guid
elin
es re
com
men
d a
max
imum
di
stan
ce o
f 50m
in th
is re
spec
t.
Rev
iew
exi
stin
g pa
rkin
g ar
rang
emen
ts
with
a v
iew
to p
rovi
ding
acc
essi
ble
park
ing
clos
er to
the
ticke
t offi
ce.
B2
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9717
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
Pro
vide
info
rmat
ion
at a
mor
e co
nven
ient
hei
ght b
etw
een
1,40
0-1,
700m
m a
bove
gro
und
leve
l.
C23
17E
ast C
ar P
ark
S
igna
geS
igna
ge is
pro
vide
d ad
jace
nt to
the
step
s an
d th
e ra
mp
and
on th
e pl
atfo
rm
to d
irect
vis
itors
to th
e m
ain
conc
ours
e an
d th
e tic
ket o
ffice
. Th
is s
igna
ge
empl
oys
uppe
r and
low
er c
ase
text
and
th
e te
xt c
olou
r con
trast
s st
rong
ly w
ith th
e si
gn b
oard
. The
se a
re fe
atur
es o
f goo
d pr
actic
e. H
owev
er, a
ll of
this
sig
nage
is
loca
ted
abov
e 2m
from
gro
und
leve
l and
th
ere
is n
o si
gnag
e at
a m
ore
acce
ssib
le
heig
ht. T
his
is li
kely
to m
ake
it m
ore
diffi
cult
for p
artia
lly s
ight
ed p
eopl
e to
na
viga
te b
etw
een
the
car p
ark
and
the
ticke
t offi
ce.
N/A
18E
ast C
ar P
ark
A
ppro
ach
A
hel
p po
int i
s pr
ovid
ed a
djac
ent t
o th
e ac
cess
ible
par
king
bay
s. T
his
is a
fe
atur
e of
goo
d pr
actic
e as
it is
like
ly to
be
eas
ier t
o us
e fo
r peo
ple
with
a
redu
ced
leve
l of m
obilit
y. T
he c
ontro
l bu
tton
for t
his
devi
ce is
loca
ted
at
700m
m a
nd th
e in
terc
om s
peak
er is
lo
cate
d at
a h
eigh
t of 1
m a
bove
gro
und
leve
l. 70
0mm
is s
light
ly b
elow
the
reco
mm
ende
d he
ight
for c
ontro
ls b
ut th
e bu
tton
is s
till l
ikel
y to
be
acce
ssib
le to
pe
ople
una
ble
to b
end
easi
ly. T
he
sign
age
rela
ting
to th
is d
evic
e is
loca
ted
at a
hei
ght o
f app
roxi
mat
ely
1,70
0mm
. Th
is is
als
o a
feat
ure
of g
ood
prac
tice.
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9718
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
Inst
all a
hel
p po
int a
nd ti
cket
mac
hine
ad
jace
nt to
the
acce
ssib
le p
arki
ng b
ays.
C
219
Wes
t Car
Par
k
App
roac
h
The
help
poi
nt a
nd p
ay a
nd d
ispl
ay
mac
hine
are
bot
h lo
cate
d at
the
entra
nce
to th
e ca
r par
k bu
t are
pos
ition
ed n
ext t
o th
e ex
it la
ne a
nd w
ould
ther
efor
e be
di
fficu
lt to
acc
ess
for p
eopl
e w
ith a
re
duce
d le
vel o
f mob
ility
com
ing
into
the
car p
ark.
The
re is
als
o no
hel
p po
int o
r pa
y an
d di
spla
y m
achi
ne a
t the
end
of
the
car p
ark
whe
re th
e ac
cess
ible
pa
rkin
g ba
ys a
re lo
cate
d. T
his
is li
kely
to
mak
e it
mor
e di
fficu
lt fo
r blin
d an
d pa
rtial
ly s
ight
ed p
eopl
e an
d pe
ople
with
a
redu
ced
leve
l of m
obilit
y to
use
thes
e fa
cilit
ies.
20W
est C
ar P
ark
S
igna
geTh
e si
gnag
e im
med
iate
ly in
side
the
car
park
is a
lso
loca
ted
next
to th
e ex
it la
ne
and
is th
eref
ore
seve
ral m
etre
s aw
ay
from
peo
ple
ente
ring
the
car p
ark
and
not w
ithin
the
imm
edia
te e
ye li
ne o
f the
dr
iver
. Th
e si
gnag
e is
als
o lo
cate
d be
twee
n 2-
3m a
bove
gro
und
leve
l.
Thes
e fe
atur
es a
re li
kely
to m
ake
the
sign
mor
e di
fficu
lt to
read
esp
ecia
lly fo
r pa
rtial
ly s
ight
ed p
eopl
e.
Eith
er re
loca
te th
e ex
istin
g si
gn in
ord
er
that
it c
an b
e re
ad m
ore
easi
ly u
pon
ente
ring
the
car p
ark
or p
rovi
de
addi
tiona
l sig
nage
adj
acen
t to
the
entra
nce
lane
.
C23
21W
est C
ar P
ark
S
igna
geB
eyon
d th
e en
tranc
e to
the
car p
ark
ther
e is
no
sign
age
at a
ll to
indi
cate
the
exis
tenc
e or
loca
tion
of a
cces
sibl
e pa
rkin
g sp
aces
.
Pro
vide
dire
ctio
nal s
igna
ge re
latin
g to
th
e ac
cess
ible
par
king
bay
s.
C23
22W
est C
ar P
ark
A
ppro
ach
Th
ere
are
in e
xces
s of
60
car p
arki
ng
spac
es in
this
car
par
k an
d th
ere
are
5 ac
cess
ible
par
king
bay
s. T
his
prov
isio
n m
eets
bes
t pra
ctic
e gu
idel
ines
.
N/A
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9719
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
23W
est C
ar P
ark
S
igna
geTh
e ac
cess
ible
par
king
bay
s ar
e pr
ovid
ed w
ith th
e in
tern
atio
nal
acce
ssib
le s
ign
on th
e su
rface
of t
he b
ay
but t
here
is n
o ve
rtica
l sig
nage
at d
river
s'
eye
leve
l to
conf
irm th
e lo
catio
n of
thes
e sp
aces
. Thi
s is
like
ly to
mak
e it
mor
e di
fficu
lt fo
r peo
ple
to id
entif
y th
e ac
cess
ible
par
king
bay
s.
Inst
all v
ertic
al s
igna
ge a
t driv
ers'
eye
le
vel.
C2,
23
N/A
24W
est C
ar P
ark
A
ppro
ach
Th
e di
agon
ally
con
figur
ed a
cces
sibl
e pa
rkin
g ba
ys a
re a
ppro
xim
atel
y 4.
5m in
le
ngth
x 3
.3m
in w
idth
and
hav
e a
1,60
0mm
tran
sfer
zon
e. T
hese
di
men
sion
s do
not
cor
resp
ond
exac
tly
with
bes
t pra
ctic
e re
com
men
datio
ns
(4.8
m le
ngth
, 2.4
m w
idth
, 1,2
00m
m
trans
fer)
but t
he e
xist
ing
conf
igur
atio
n is
lik
ely
to a
ccom
mod
ate
the
load
ing
and
unlo
adin
g of
whe
elch
airs
and
peo
ple
with
oth
er fo
rms
of m
obilit
y ai
ds.
25W
est C
ar P
ark
S
igna
geTh
ere
is n
o si
gnag
e ad
jace
nt to
the
acce
ssib
le p
arki
ng b
ays
to in
dica
te th
e di
rect
ion
of th
e pl
atfo
rm a
nd th
e tic
ket
offic
e.
Inst
all d
irect
iona
l sig
nage
usi
ng
acce
ssib
le fo
rmat
s ad
jace
nt to
the
acce
ssib
le p
arki
ng b
ays.
C23
26W
est C
ar P
ark
A
ppro
ach
Th
ese
park
ing
bays
are
app
roxi
mat
ely
100m
from
the
ticke
t offi
ce a
nd th
is is
lik
ely
to m
ake
it m
ore
diffi
cult
for p
eopl
e w
ith a
redu
ced
leve
l of m
obilit
y to
ne
gotia
te th
e jo
urne
y be
twee
n th
e ca
r pa
rk a
nd th
e tic
ket o
ffice
and
mai
n co
ncou
rse.
Bet
wee
n th
is p
ay a
nd d
ispl
ay
car p
ark
and
the
ticke
t offi
ce th
ere
is a
ca
r par
k de
sign
ated
for u
se b
y em
ploy
ees
of N
etw
ork
Rai
l.
Rel
ocat
e th
e ex
istin
g ac
cess
ible
par
king
ba
ys to
the
'Net
wor
k R
ail'
car p
ark
in
orde
r tha
t the
se b
ays
are
less
than
50m
fro
m th
e tic
ket o
ffice
.
C2
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9720
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
27W
est C
ar P
ark
A
ppro
ach
Th
ere
is n
o ar
tific
ial l
ight
ing
prov
isio
n al
ong
the
foot
path
that
link
s th
e ac
cess
ible
par
king
bay
s an
d th
e tic
ket
offic
e. T
his
is a
gen
eral
hea
lth a
nd s
afet
y is
sue
as w
ell a
s be
ing
likel
y to
mak
e it
mor
e di
fficu
lt fo
r par
tially
sig
hted
peo
ple
to n
egot
iate
this
rout
e.
Inst
all l
ight
ing
alon
g th
is ro
ute.
A
24
28M
ain
Ent
ranc
e
Sig
nage
The
mai
n si
gn o
utsi
de th
e st
atio
n en
tranc
e is
abo
ve h
ead
heig
ht
susp
ende
d fro
m th
e ca
nopy
at t
his
poin
t.
The
sign
inco
rpor
ates
goo
d co
lour
co
ntra
stin
g ch
arac
teris
tics
and
empl
oys
uppe
r and
low
erca
se te
xt w
hich
are
fe
atur
es o
f goo
d pr
actic
e. H
owev
er
ther
e is
no
low
er le
vel s
igna
ge in
ac
cess
ible
form
ats
to a
ssis
t peo
ple
who
ar
e bl
ind
and
parti
ally
sig
hted
.
Pro
vide
sig
nage
in a
cces
sibl
e fo
rmat
s.
C23
29M
ain
Ent
ranc
e
Ent
ranc
e
On
the
day
of a
udit
ther
e w
ere
no d
oors
at
the
entra
nce
to th
e st
atio
n al
thou
gh
ther
e ar
e in
dica
tions
that
ther
e w
ould
no
rmal
ly b
e au
tom
atic
gla
zed
door
s at
th
is p
oint
. Th
e ar
eas
of g
lazi
ng to
eac
h si
de o
f the
ent
ranc
e ar
e fit
ted
with
m
anife
stat
ions
whi
ch is
goo
d pr
actic
e as
th
is is
like
ly to
ale
rt pa
rtial
ly s
ight
ed
peop
le to
the
pres
ence
of g
lazi
ng.
Ens
ure
that
whe
n ne
w d
oors
are
fitte
d co
lour
con
trast
ing
man
ifest
atio
ns a
re
appl
ied.
(If t
he d
oors
mal
func
tion
they
w
ould
con
stitu
te a
col
lisio
n ha
zard
for
parti
ally
sig
hted
peo
ple)
.
A5,
25
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9721
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
30M
ain
Ent
ranc
e
Ent
ranc
e
On
the
day
of a
udit
loos
e fit
ting
mat
s w
ere
loca
ted
imm
edia
tely
insi
de th
e en
tranc
e an
d th
ese
are
likel
y to
co
nstit
ute
a po
tent
ial t
rippi
ng h
azar
d fo
r bl
ind
and
parti
ally
sig
hted
peo
ple.
(T
hese
mat
s m
ay w
ell b
e a
tem
pora
ry
mea
sure
due
to th
e ab
senc
e of
doo
rs to
ke
ep th
e w
et w
eath
er o
ut).
Ens
ure
that
whi
lst t
hese
tem
pora
ry m
ats
are
in p
lace
they
do
not c
onst
itute
a
sign
ifica
nt tr
ippi
ng h
azar
d. T
his
coul
d be
ac
hiev
ed b
y hi
ghlig
htin
g th
e m
ats
usin
g co
lour
and
tona
l con
trast
.
B7,
25
31M
ain
Con
cour
se
Spe
cific
Are
as
Circ
ulat
ion
spac
e w
ithin
this
are
a is
am
ple
and
ther
e ar
e no
obv
ious
col
lisio
n or
trip
ping
haz
ards
in th
e di
rect
line
s of
tra
vel.
The
free
-sta
ndin
g in
form
atio
n bo
ards
in th
e m
iddl
e of
the
lobb
y ar
ea
colo
ur c
ontra
st s
trong
ly w
ith th
e flo
or
and
can
also
be
dete
cted
by
long
can
e us
ers
at g
roun
d le
vel.
N/A
5
32M
ain
Con
cour
se
Spe
cific
Are
as
All
of th
e se
atin
g pr
ovid
ed in
this
are
a ha
s ar
mre
sts
and
this
is li
kely
to m
ake
it m
ore
diffi
cult
to u
se fo
r peo
ple,
suc
h as
w
heel
chai
r use
rs, w
ho fi
nd th
e ar
mre
sts
an o
bsta
cle
to s
ittin
g do
wn
and
risin
g fro
m a
sea
ted
posi
tion.
Pro
vide
a ra
nge
of s
eatin
g so
me
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
C15
6
33M
ain
Con
cour
se
Spe
cific
Are
as
Ther
e ar
e tw
o tic
ket m
achi
nes
loca
ted
in
the
conc
ours
e ar
ea. T
hese
are
loca
ted
beyo
nd th
e di
rect
line
s of
trav
el th
roug
h th
e co
ncou
rse
and
the
vario
us c
ontro
ls
and
slot
s fo
r mon
ey a
re p
ositi
oned
be
twee
n he
ight
s of
900
mm
and
1,
200m
m.
The
keyp
ad a
nd th
e to
uch
scre
en a
re lo
cate
d at
app
roxi
mat
ely
1,10
0mm
from
floo
r lev
el. T
hese
are
fe
atur
es o
f goo
d pr
actic
e.
N/A
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9722
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
34M
ain
Con
cour
se
Spe
cific
Are
as
Ther
e ar
e fo
ur p
ayph
ones
loca
ted
in th
is
area
. The
se h
ave
coin
slo
ts lo
cate
d at
a
heig
ht o
f 1,4
00m
m a
bove
floo
r lev
el a
nd
keyp
ads
and
hand
sets
loca
ted
at
appr
oxim
atel
y 1,
100m
m. T
hese
feat
ures
ar
e lik
ely
to b
e to
o hi
gh fo
r som
e w
heel
chai
r use
rs a
nd p
eopl
e of
sho
rter
stat
ure.
Pro
vide
at l
east
one
tele
phon
e w
ith
cont
rols
loca
ted
betw
een
750-
1,04
0mm
ab
ove
floor
leve
l.
C9
Rep
lace
the
tape
bar
riers
with
rigi
d co
lour
-con
trast
ing
barr
iers
that
can
be
dete
cted
at f
loor
leve
l.
A1
735
Mai
n C
onco
urse
S
peci
ficA
reas
P
eopl
e qu
euin
g on
the
conc
ours
e to
use
th
e tic
ket o
ffice
are
con
trolle
d by
tape
ba
rrier
s. T
he ta
pe is
loca
ted
at a
hei
ght
of 9
00m
m a
bove
floo
r lev
el a
nd th
ere
is
noth
ing
to d
etec
t at g
roun
d le
vel f
or lo
ng-
cane
use
rs.
The
uprig
hts
for t
his
barr
ier
are
high
ly re
flect
ive
and
do n
ot c
olou
r co
ntra
st s
trong
ly w
ith th
e flo
or o
n w
hich
th
ey a
re s
tand
ing.
The
se ta
pes
and
uprig
hts
cons
titut
e po
tent
ial t
rippi
ng
haza
rds
for b
lind
and
parti
ally
sig
hted
pe
ople
.
36M
ain
Con
cour
se
Spe
cific
Are
as
The
real
-tim
e in
form
atio
n sc
reen
s in
this
ar
ea a
re lo
cate
d at
a h
eigh
t of
appr
oxim
atel
y 3m
abo
ve fl
oor l
evel
. Th
ey in
corp
orat
e up
per a
nd lo
wer
case
te
xt a
nd c
olou
r con
trast
is s
trong
be
twee
n th
e w
hite
text
and
the
blac
k ba
ckgr
ound
. Th
ese
are
feat
ures
of g
ood
prac
tice.
N/A
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9723
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
Pro
vide
info
rmat
ion
in a
cces
sibl
e fo
rmat
s.
C23
37M
ain
Con
cour
se
Spe
cific
Are
as
Oth
er in
form
atio
n pr
ovid
ed in
this
are
a,
such
as
timet
able
info
rmat
ion,
is lo
cate
d be
twee
n 1,
100m
m a
nd 2
,000
mm
abo
ve
floor
leve
l and
this
is li
kely
to b
e ea
sier
to
read
for m
any
peop
le (i
nclu
ding
par
tially
si
ghte
d pe
ople
and
whe
elch
air u
sers
).
How
ever
, som
e of
this
info
rmat
ion,
suc
h as
the
stat
ion
nam
es in
the
mai
n tim
etab
les,
is p
rovi
ded
in u
pper
case
text
on
ly w
hich
is li
kely
to b
e m
ore
diffi
cult
to
read
for p
artia
lly s
ight
ed p
eopl
e an
d fo
r pe
ople
with
lear
ning
diff
icul
ties.
38M
ain
Con
cour
se
Spe
cific
Are
as
Som
e ar
eas
of th
e flo
or in
this
par
t of t
he
stat
ion
are
high
ly p
olis
hed
and
are
ther
efor
e re
flect
ive.
Thi
s is
like
ly to
be
conf
usin
g to
som
e pa
rtial
ly s
ight
ed
peop
le.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
a m
att f
inis
h is
pro
vide
d w
hen
the
floor
is c
lean
ed.
B22
,28
39Ti
cket
Offi
ce
Spe
cific
Are
as
Ther
e ar
e fo
ur s
ales
poi
nts
all o
f whi
ch
appe
ar to
be
prov
ided
with
indu
ctio
n lo
ops
to a
ssis
t peo
ple
usin
g he
arin
g ai
ds. T
his
is g
ood
prac
tice.
N/A
40Ti
cket
Offi
ce
Spe
cific
Are
as
Non
e of
the
sale
s po
ints
has
a lo
wer
le
vel s
ectio
n of
cou
nter
to a
ssis
t w
heel
chai
r use
rs a
nd p
eopl
e of
sho
rter
stat
ure.
Bec
ause
of t
he s
lopi
ng n
atur
e of
this
site
the
coun
ters
var
y in
hei
ght
from
900
mm
abo
ve fl
oor l
evel
to
1,20
0mm
abo
ve fl
oor l
evel
. Thi
s al
so
affe
cts
the
heig
ht o
f the
chi
p an
d pi
n de
vice
s lo
cate
d on
the
coun
ters
.
Pro
vide
eith
er d
ual-h
eigh
t cou
nter
s or
ad
just
able
hei
ght c
ount
ers.
C
87
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9724
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
41Ti
cket
Offi
ce
Spe
cific
Are
as
The
sale
s po
ints
are
fitte
d w
ith g
lazi
ng
but t
here
are
no
obst
ruct
ions
bet
wee
n th
e co
unte
r sta
ff an
d vi
sito
rs.
This
is a
fe
atur
e of
goo
d pr
actic
e as
it is
mor
e lik
ely
to a
llow
peo
ple
to c
omm
unic
ate
usin
g lip
read
ing
tech
niqu
es.
N/A
42Ti
cket
Bar
riers
H
oriz
onta
l C
ircul
atio
n
The
ticke
t bar
riers
do
not c
olou
r con
trast
st
rong
ly w
ith a
djac
ent s
urfa
ces
and
are
ther
efor
e lik
ely
to b
e m
ore
diffi
cult
to
iden
tify
for p
artia
lly s
ight
ed p
eopl
e.
Hig
hlig
ht ti
cket
bar
riers
usi
ng c
olou
r and
to
nal c
ontra
st.
B25
8
43Ti
cket
Bar
riers
H
oriz
onta
l C
ircul
atio
n
A m
anua
lly o
pera
ted,
wid
er a
cces
s po
int
cont
rolle
d by
sta
ff is
loca
ted
imm
edia
tely
ad
jace
nt to
the
stan
dard
bar
riers
. Thi
s pr
ovid
es a
cle
ar o
peni
ng w
idth
of
900m
m a
nd is
like
ly to
mak
e it
easi
er fo
r w
heel
chai
r use
rs, p
eopl
e us
ing
mob
ility
aids
and
peo
ple
with
ass
ista
nce
dogs
to
nego
tiate
the
barri
ers.
N/A
9
44W
H S
mith
Spe
cific
Are
as
Acc
ess
to th
is s
hop
is b
y m
eans
of a
pai
r of
dou
ble
door
s al
thou
gh o
nly
one
leaf
w
as o
pen
on th
e da
y of
aud
it. T
his
leaf
pr
ovid
ed a
cle
ar o
peni
ng w
idth
of o
nly
620m
m.
This
is u
nlik
ely
to b
e su
ffici
ent
for w
heel
chai
r use
rs, p
eopl
e us
ing
mob
ility
aid
s an
d pe
ople
with
ass
ista
nce
dogs
.
Wid
en th
e ac
cess
poi
nt to
this
sho
p.
(Thi
s co
uld
be a
chie
ved
mos
t eas
ily b
y ke
epin
g bo
th d
oors
ope
n du
ring
busi
ness
hou
rs).
B5,
28
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9725
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
45W
H S
mith
Spe
cific
Are
as
Circ
ulat
ion
spac
e w
ithin
the
shop
itse
lf is
lim
ited
and
at s
ome
poin
ts o
nly
700m
m
clea
r wid
th is
ava
ilabl
e w
hich
is u
nlik
ely
to b
e su
ffici
ent f
or w
heel
chai
r use
rs,
peop
le u
sing
mob
ility
aid
s an
d pe
ople
w
ith a
ssis
tanc
e do
gs. T
he m
ain
caus
e of
th
is la
ck o
f circ
ulat
ion
spac
e is
the
stor
age
of it
ems
(e.g
. new
spap
ers)
on
the
floor
in b
etw
een
disp
lay
case
s.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
ade
quat
e ci
rcul
atio
n sp
ace
is
mai
ntai
ned.
B10
,28
46W
H S
mith
Spe
cific
Are
as
A n
umbe
r of i
tem
s su
ch a
s ca
ns o
f drin
k an
d m
agaz
ines
are
loca
ted
abov
e he
ad
heig
ht w
hich
is li
kely
to m
ake
them
mor
e di
fficu
lt to
reac
h fo
r whe
elch
air u
sers
and
pe
ople
of s
horte
r sta
ture
.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
item
s ar
e lo
cate
d at
a m
ore
acce
ssib
le h
eigh
t. (M
any
whe
elch
air
user
s ar
e lik
ely
to fi
nd it
unc
omfo
rtabl
e to
re
ach
for i
tem
s lo
cate
d m
ore
than
1,
000m
m a
bove
thei
r sho
ulde
r lev
el).
B28
47W
H S
mith
Spe
cific
Are
as
The
coun
ter i
n th
is s
hop
is lo
cate
d at
a
heig
ht ju
st o
ver 9
00m
m fr
om fl
oor l
evel
. Th
is is
like
ly to
be
too
high
for
whe
elch
air u
sers
and
peo
ple
of s
horte
r st
atur
e.
Pro
vide
a d
ual h
eigh
t cou
nter
incl
udin
g a
low
er s
ectio
n of
cou
nter
at a
hei
ght o
f 76
0mm
abo
ve fl
oor l
evel
.
C8
48W
H S
mith
Spe
cific
Are
as
Ther
e is
no
hear
ing-
enha
ncem
ent
syst
em p
rovi
ded
at th
e co
unte
r in
this
fa
cilit
y to
ass
ist p
eopl
e w
ho u
se h
earin
g ai
ds.
Inst
all a
n in
duct
ion
loop
. C
27
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9726
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
49Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
is c
afé
is a
cces
sed
by m
eans
of a
pai
r of
gla
zed
door
s. B
oth
leav
es c
ould
be
open
ed o
n th
e da
y of
aud
it an
d ea
ch le
af
prov
ided
a c
lear
ope
ning
wid
th o
f 65
0mm
. How
ever
, it i
s lik
ely
to b
e di
fficu
lt fo
r whe
elch
air u
sers
, peo
ple
usin
g m
obilit
y ai
ds a
nd p
eopl
e w
ith
assi
stan
ce d
ogs
to o
pen
both
doo
rs to
pr
ovid
e th
e re
quire
d sp
ace
to e
nter
the
faci
lity.
Wid
en th
e ac
cess
poi
nt to
this
sho
p.
(Thi
s co
uld
be a
chie
ved
mos
t eas
ily b
y ke
epin
g bo
th d
oors
ope
n du
ring
busi
ness
hou
rs).
B5,
28
50Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
e gl
azed
doo
rs a
re s
light
ly o
paqu
e bu
t co
uld
still
be
conf
usin
g fo
r som
e pa
rtial
ly
sigh
ted
peop
le.
A n
umbe
r of i
tem
s ap
plie
d to
the
uppe
r par
t of t
hese
doo
rs
prov
ide
war
ning
of t
he p
rese
nce
of
glaz
ing
but t
here
are
no
man
ifest
atio
ns
unde
r a h
eigh
t of 1
,200
mm
whi
ch c
ould
be
con
fusi
ng fo
r par
tially
sig
hted
peo
ple
and
peop
le o
f sho
rter s
tatu
re.
App
ly c
olou
r con
trast
ing
man
ifest
atio
ns
betw
een
heig
hts
of 8
50-1
,000
mm
abo
ve
floor
leve
l.
A5,
25
51Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
e m
etal
han
dles
on
thes
e do
ors
do n
ot
colo
ur c
ontra
st s
trong
ly w
ith th
e do
ors
them
selv
es a
nd a
re li
kely
to b
e m
ore
diffi
cult
to id
entif
y fo
r par
tially
sig
hted
pe
ople
Hig
hlig
ht h
andl
es u
sing
col
our a
nd to
nal
cont
rast
.
B25
52Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
ese
door
s op
en o
utw
ards
but
ther
e ar
e no
kic
kpla
tes
fitte
d to
the
insi
de o
f th
e do
ors
to p
rote
ct th
em fr
om
whe
elch
air f
ootp
late
s.
Inst
all k
ickp
late
s to
the
insi
de o
f the
do
ors.
C5
53Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
A
lthou
gh th
e en
tranc
e do
ors
open
ou
twar
ds th
ey a
re fi
tted
with
han
dles
on
the
insi
de ra
ther
than
pus
hpla
tes.
Thi
s co
uld
be c
onfu
sing
esp
ecia
lly fo
r par
tially
si
ghte
d pe
ople
.
Rep
lace
exi
stin
g ha
ndle
s on
the
insi
de o
f th
ese
door
s w
ith p
ushp
late
s.
C5
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9727
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
54Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
e he
ight
of t
he m
ain
coun
ter i
s ap
prox
imat
ely
1,00
0m a
bove
floo
r lev
el
whi
ch is
like
ly to
be
too
high
for s
ome
whe
elch
air u
sers
and
peo
ple
of s
horte
r st
atur
e. H
owev
er,
ther
e is
a lo
wer
leve
l of
cou
nter
imm
edia
tely
in fr
ont o
f the
m
ain
coun
ter w
hich
is 3
00m
m d
eep
and
is a
ppro
xim
atel
y 70
0mm
abo
ve fl
oor
leve
l.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
this
sec
tion
of c
ount
er is
kep
t cl
ear o
f mer
chan
dise
in o
rder
that
it c
an
be u
sed
by p
eopl
e un
able
to re
ach
the
mai
n co
unte
r.
B28
55Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
A
ll of
the
seat
ing
prov
ided
insi
de a
nd
outs
ide
this
caf
é ha
s ar
mre
sts
whi
ch is
lik
ely
to m
ake
the
seat
ing
mor
e di
fficu
lt to
use
for p
eopl
e, s
uch
as w
heel
chai
r us
ers,
who
find
the
arm
rest
s an
obs
tacl
e to
sitt
ing
dow
n an
d ris
ing
from
a s
eate
d po
sitio
n.
Pro
vide
a ra
nge
of s
eatin
g so
me
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
C15
56Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
e ta
bles
pro
vide
d by
the
café
are
hi
ghly
refle
ctiv
e an
d do
not
col
our
cont
rast
stro
ngly
with
adj
acen
t sur
face
s th
at th
ey a
re v
iew
ed a
gain
st.
This
is
likel
y to
mak
e th
em m
ore
diffi
cult
for
parti
ally
sig
hted
peo
ple
to id
entif
y.
Hig
hlig
ht ta
bles
usi
ng c
olou
r and
tona
l co
ntra
st.
B25
10
57Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
ere
is n
o he
arin
g-en
hanc
emen
t sy
stem
pro
vide
d at
the
coun
ter i
n th
is
faci
lity
to a
ssis
t peo
ple
who
use
hea
ring
aids
.
Inst
all a
n in
duct
ion
loop
. C
27
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9728
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
N/A
58Tr
ekke
rs E
xpre
ss
Caf
éS
peci
ficA
reas
Th
e re
al-ti
me
info
rmat
ion
scre
en lo
cate
d in
side
this
caf
é is
loca
ted
at a
hei
ght o
f ap
prox
imat
ely
2m a
bove
floo
r lev
el.
The
scre
en e
mpl
oys
uppe
r and
low
erca
se
text
and
goo
d co
lour
con
trast
exi
sts
betw
een
the
text
and
the
back
grou
nd.
The
info
rmat
ion
is re
fresh
ed a
nd n
ot
scro
lled.
The
se a
re fe
atur
es o
f goo
d pr
actic
e th
at a
re li
kely
to m
ake
the
info
rmat
ion
easi
er to
read
for p
artia
lly
sigh
ted
peop
le a
nd p
eopl
e w
ith le
arni
ng
diffi
culti
es.
59M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
e en
tranc
e to
this
faci
lity
prov
ides
just
ov
er 7
00m
m c
lear
ope
ning
wid
th.
This
is
unlik
ely
to b
e su
ffici
ent f
or p
eopl
e us
ing
mob
ility
aids
or p
eopl
e w
ith a
ssis
tanc
e do
gs.
Wid
en d
oor t
o pr
ovid
e at
leas
t 750
mm
cl
ear o
peni
ng w
idth
. C
5
60M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
ere
is a
lack
of s
trong
col
our c
ontra
st
in th
is fa
cilit
y be
twee
n ite
ms
such
as
the
was
h ba
sins
and
the
wal
ls o
n w
hich
they
ar
e m
ount
ed, a
nd th
e cu
bicl
e do
ors
and
adja
cent
pila
ster
s. T
here
is a
lso
a la
ck
of c
ontra
st b
etw
een
the
hand
-dry
ing
mac
hine
s an
d th
e w
alls
on
whi
ch th
ey
are
mou
nted
. Th
e flo
or a
nd th
e w
alls
al
so d
o no
t col
our c
ontra
st s
trong
ly.
This
lack
of c
olou
r con
trast
is li
kely
to
mak
e th
e fa
cilit
y m
ore
diffi
cult
to u
se fo
r pa
rtial
ly s
ight
ed p
eopl
e.
Hig
hlig
ht c
ritic
al s
urfa
ces
and
fixtu
res
and
fittin
gs u
sing
col
our a
nd to
nal
cont
rast
.
B25
11
61M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
e w
ash
basi
ns in
this
faci
lity
are
fitte
d w
ith tw
ist-a
ctio
n ta
ps w
hich
are
like
ly to
be
mor
e di
fficu
lt to
use
for p
eopl
e w
ith a
re
duce
d le
vel o
f man
ual d
exte
rity.
Rep
lace
exi
stin
g ta
ps w
ith s
ingl
e le
ver-
actio
n m
ixer
taps
.
C20
12
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9729
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
62M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
e to
ilets
in th
e cu
bicl
es a
re fl
ushe
d by
m
eans
of c
hain
s su
spen
ded
from
the
cist
erns
. Th
ese
are
likel
y to
be
mor
e di
fficu
lt to
use
for p
eopl
e of
sho
rter
stat
ure
and
peop
le w
ith a
redu
ced
leve
l of
man
ual d
exte
rity.
Con
side
r low
erin
g th
e ci
ster
ns a
nd
prov
idin
g flu
sh h
andl
es o
n th
ese
cist
erns
.
C19
,20
63M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
e D
-sha
ped
hand
le o
n th
e in
side
of
the
door
to th
is fa
cilit
y do
es n
ot c
olou
r co
ntra
st s
trong
ly w
ith th
e do
or it
self
and
this
is li
kely
to m
ake
it m
ore
diffi
cult
to
loca
te fo
r par
tially
sig
hted
peo
ple.
Hig
hlig
ht h
andl
e us
ing
colo
ur a
nd to
nal
cont
rast
.B
25
64M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Em
erge
ncy
Egr
ess
Ther
e is
no
visu
al fi
re a
larm
pro
vide
d in
side
this
faci
lity
to a
lert
peop
le u
nabl
e to
hea
r aud
ible
ala
rms.
Inst
all a
vis
ual f
ire a
larm
. A
26
65M
ale
Toile
t Fa
cilit
y (a
djac
ent
conc
ours
e ar
ea)
Toile
tsTh
ere
is n
o pr
ovis
ion
for p
eopl
e w
ho a
re
ambu
lant
dis
able
d an
d w
ho n
eed
mor
e sp
ace
and
supp
ort t
han
is n
orm
ally
pr
ovid
ed in
sta
ndar
d to
ilet c
ubic
les.
Inst
all a
cub
icle
for p
eopl
e w
ho a
re
ambu
lant
dis
able
d.
C31
66Fe
mal
e To
ilet
Faci
lity
Toile
tsTh
is fa
cilit
y w
as v
ery
busy
on
the
day
of
audi
t and
cou
ld n
ot b
e ap
prai
sed.
R
evie
w e
xist
ing
prov
isio
n in
the
cont
ext
of c
omm
ents
and
reco
mm
enda
tions
m
ade
in re
latio
n to
the
mal
e fa
cilit
ies.
B28
67A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsTh
is fa
cilit
y ca
n on
ly b
e ac
cess
ed b
y m
eans
of a
Rad
ar k
ey. T
he fa
cilit
y sh
ould
be
avai
labl
e on
the
sam
e ba
sis
as th
e st
anda
rd to
ilet f
acilit
ies.
Rep
lace
the
exis
ting
lock
to re
mov
e th
e ne
ed to
use
a R
adar
key
. C
19
68A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsA
Rad
ar k
ey is
ava
ilabl
e in
the
Cus
tom
er
Ass
ista
nce
Offi
ce a
lthou
gh th
is is
not
in
dica
ted
outs
ide
the
acce
ssib
le to
ilet
faci
lity.
Prio
r to
rede
velo
ping
the
door
, to
disp
ense
with
the
need
for a
Rad
ar k
ey,
sign
age
shou
ld b
e pr
ovid
ed in
form
ing
peop
le w
here
they
can
acq
uire
the
Rad
ar k
ey.
C23
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9730
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
69A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsTh
e lo
catio
n of
thes
e tw
o fa
cilit
ies
in o
ne
room
doe
s no
t mee
t bes
t pra
ctic
e gu
idel
ines
and
is li
kely
to c
ompr
omis
e th
e ef
fect
iven
ess
of b
oth
func
tions
.
Rel
ocat
e th
e ba
by c
hang
e fa
cilit
ies.
C
onsi
dera
tion
shou
ld b
e gi
ven
to
inco
rpor
atin
g ba
by-c
hang
e fa
cilit
ies
in a
se
para
te fa
cilit
y.
D19
,20
13
70A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsTh
e sp
ace
with
in th
is fa
cilit
y ha
s an
irr
egul
ar, t
aper
ing
shap
e an
d m
easu
res
1,30
0mm
dee
p at
the
narro
wes
t poi
nt to
2m
dep
th a
t the
wid
est p
oint
. Th
e w
idth
of
the
faci
lity
is 2
,700
mm
. Thi
s do
es n
ot
mee
t the
con
figur
atio
n or
dim
ensi
ons
reco
mm
ende
d in
bes
t pra
ctic
e gu
idel
ines
an
d is
like
ly to
be
mor
e di
fficu
lt to
use
for
whe
elch
air u
sers
.
Red
evel
op th
is fa
cilit
y to
mee
t bes
t pr
actic
e gu
idel
ines
. (Th
e re
loca
tion
of
the
baby
-cha
nge
faci
litie
s w
ill ac
com
mod
ate
the
rede
velo
pmen
t of t
his
area
).
D19
,20
13
Hig
hlig
ht th
e flo
or a
nd w
alls
usi
ng c
olou
r an
d to
nal c
ontra
st.
B25
1471
Acc
essi
ble
Toile
t Fa
cilit
y an
d Ba
by-
Cha
nge
Faci
lity
Toile
tsC
olou
r con
trast
bet
wee
n th
e flo
or a
nd
the
wal
ls is
not
stro
ng b
ut c
ontra
st
betw
een
the
grab
rails
and
the
wal
ls o
n w
hich
they
are
mou
nted
is b
ette
r tho
ugh
this
con
trast
is re
duce
d so
mew
hat b
y th
e us
e of
two
lines
of d
ark
gree
n til
es w
hich
do
not
con
trast
with
the
blac
k gr
ab ra
ils.
Thes
e fe
atur
es a
re li
kely
to m
ake
it m
ore
diffi
cult
for p
artia
lly s
ight
ed p
eopl
e to
or
ient
ate
them
selv
es w
ithin
the
faci
lity
(bec
ause
the
wal
ls a
nd fl
oor a
re a
sim
ilar
colo
ur a
nd to
ne) a
lthou
gh th
ey a
re m
ore
likel
y to
be
able
to id
entif
y th
e fix
ture
s an
d fit
tings
.
72A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsTh
e to
ilet i
s flu
shed
by
usin
g a
chai
n su
spen
ded
from
a h
igh-
leve
l cis
tern
. Th
is is
like
ly to
be
mor
e di
fficu
lt to
use
fo
r peo
ple
with
a re
duce
d le
vel o
f m
anua
l dex
terit
y an
d pe
ople
of s
horte
r st
atur
e.
Low
er th
e ci
ster
n an
d pr
ovid
e flu
sh
hand
les
on th
e ci
ster
n.
C19
,20
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9731
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
73A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Em
erge
ncy
Egr
ess
Ther
e is
no
visu
al fi
re a
larm
pro
vide
d in
side
this
faci
lity
to a
lert
peop
le u
nabl
e to
hea
r aud
ible
ala
rms.
Inst
all a
vis
ual f
ire a
larm
. A
26
74A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
ts
The
was
h ba
sin
is fi
tted
with
a le
ver-
actio
n ta
p w
hich
is a
feat
ure
of g
ood
prac
tice.
How
ever
on
the
day
of a
udit
ther
e w
as n
o w
ater
com
ing
from
this
tap.
Inst
itute
rem
edia
l wor
k to
ens
ure
that
w
ater
is a
vaila
ble
in th
is fa
cilit
y.
B28
75A
cces
sibl
e To
ilet
Faci
lity
and
Baby
-C
hang
e Fa
cilit
y
Toile
tsTh
e do
or to
this
faci
lity
prov
ides
900
mm
cl
ear o
peni
ng w
idth
. Thi
s m
eets
bes
t pr
actic
e gu
idel
ines
.
N/A
76C
usto
mer
A
ssis
tanc
e O
ffice
S
peci
ficA
reas
Th
is ro
om is
acc
esse
d vi
a a
pair
of
doub
le d
oors
of w
hich
onl
y on
e le
af w
as
open
on
the
day
of a
udit.
Thi
s le
af
prov
ides
just
ove
r 500
mm
cle
ar o
peni
ng
wid
th w
hich
is u
nlik
ely
to b
e su
ffici
ent f
or
whe
elch
air u
sers
, peo
ple
usin
g m
obilit
y ai
ds a
nd p
eopl
e w
ith a
ssis
tanc
e do
gs.
Wid
en th
e ac
cess
to th
is o
ffice
. Thi
s co
uld
be a
chie
ved
by in
stal
ling
a le
af-
and-
a-h
alf d
oor c
onfig
urat
ion
espe
cial
ly
as le
avin
g bo
th d
oors
ope
n is
pro
babl
y no
t an
optio
n gi
ven
the
nois
e th
at
eman
ates
from
the
conc
ours
e ar
ea.
C5
77C
usto
mer
A
ssis
tanc
e O
ffice
S
peci
ficA
reas
Th
e co
unte
r in
this
room
is lo
cate
d at
a
heig
ht o
f 900
mm
abo
ve fl
oor l
evel
and
, gi
ven
that
peo
ple
(e.g
. con
tract
ors)
are
re
quire
d to
sig
n-in
, thi
s co
unte
r is
likel
y to
be
too
high
for w
heel
chai
r use
rs a
nd
peop
le o
f sho
rter s
tatu
re.
Ther
e is
als
o no
are
a un
der t
he c
ount
er to
p to
ac
com
mod
ate
whe
elch
air u
sers
.
Inst
all a
dua
l hei
ght c
ount
er th
at m
eets
be
st p
ract
ice
guid
elin
es.
C8
78C
usto
mer
A
ssis
tanc
e O
ffice
S
peci
ficA
reas
Th
ere
is n
o he
arin
g-en
hanc
emen
t sy
stem
pro
vide
d in
this
room
to a
ssis
t pe
ople
who
use
hea
ring
aids
.
Inst
all a
n in
duct
ion
loop
. C
27
79M
eetin
g R
oom
S
igna
geTh
ere
is n
o si
gnag
e on
the
door
to th
is
room
to in
dica
te it
s pr
esen
t usa
ge.
Inst
all a
ppro
pria
te s
igna
ge in
acc
essi
ble
form
ats.
C
23
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9732
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
80M
eetin
g R
oom
S
peci
ficA
reas
Th
e do
or to
the
room
pro
vide
s on
ly
650m
m c
lear
ope
ning
wid
th w
hich
is
unlik
ely
to b
e su
ffici
ent f
or w
heel
chai
r us
ers,
peo
ple
usin
g m
obilit
y ai
ds a
nd
peop
le w
ith a
ssis
tanc
e do
gs. T
here
ap
pear
s to
be
scop
e to
wid
en th
is d
oor
cons
ider
ably
.
Wid
en th
e do
or to
pro
vide
at l
east
80
0mm
, pre
fera
bly
900m
m c
lear
op
enin
g w
idth
.
C5
15
81M
eetin
g R
oom
S
peci
ficA
reas
N
one
of th
e se
atin
g in
this
room
has
ar
mre
sts
and
this
is li
kely
to m
ake
the
seat
ing
mor
e di
fficu
lt to
use
for p
eopl
e w
ith a
redu
ced
leve
l of m
obilit
y an
d bl
ind
and
parti
ally
sig
hted
peo
ple
who
requ
ire
the
supp
ort a
nd g
uida
nce
that
arm
rest
s pr
ovid
e.
Pro
vide
a ra
nge
of s
eatin
g so
me
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
C15
82M
eetin
g R
oom
S
peci
ficA
reas
Th
e se
atin
g do
es n
ot c
ontra
st s
trong
ly
with
the
floor
sur
face
and
this
is li
kely
to
mak
e it
mor
e di
fficu
lt to
loca
te fo
r pa
rtial
ly s
ight
ed p
eopl
e.
Hig
hlig
ht s
eatin
g us
ing
colo
ur a
nd to
nal
cont
rast
.C
25
83M
eetin
g R
oom
S
peci
ficA
reas
Th
ere
is n
o he
arin
g-en
hanc
emen
t sy
stem
pro
vide
d in
this
room
to a
ssis
t pe
ople
who
use
hea
ring
aids
.
Inst
all a
n in
duct
ion
loop
. C
27
84M
eetin
g R
oom
S
peci
ficA
reas
Li
ghtin
g le
vels
are
goo
d in
this
are
a an
d th
is is
like
ly to
mak
e it
easi
er fo
r par
tially
si
ghte
d pe
ople
to m
ove
arou
nd th
e ro
om
and
iden
tify
feat
ures
with
in it
.
N/A
85S
tairs
Ver
tical
Circ
ulat
ion
Th
ere
is n
o ta
ctile
war
ning
sur
face
pr
ovid
ed a
t the
bot
tom
of t
he s
teps
to
aler
t blin
d an
d pa
rtial
ly s
ight
ed p
eopl
e to
th
e pr
esen
ce o
f the
ste
ps.
Pro
vide
the
tact
ile w
arni
ng s
urfa
ce a
t the
bo
ttom
of t
he tw
o fli
ghts
of s
teps
. A
416
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9733
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
86S
tairs
Ver
tical
Circ
ulat
ion
Th
e st
eps
that
pro
vide
acc
ess
to
plat
form
s 4
to 7
from
the
mai
n co
ncou
rse
area
do
have
hig
hlig
hted
nos
ings
whi
ch
is a
feat
ure
of g
ood
prac
tice.
How
ever
, th
e hi
ghlig
htin
g is
ext
rem
ely
wor
n in
pl
aces
and
this
is li
kely
to m
ake
the
step
s m
ore
diffi
cult
to u
se fo
r par
tially
si
ghte
d pe
ople
.
Ref
resh
the
step
nos
ings
in o
rder
that
a
stro
ng c
ontra
st is
pro
vide
d be
twee
n th
e st
eps
and
the
step
nos
ings
.
A11
,25
16
87S
tairs
Ver
tical
Circ
ulat
ion
Th
e st
eps
are
prov
ided
with
han
drai
ls
but t
he h
andr
ails
do
not e
xten
d ho
rizon
tally
at t
he b
otto
m o
f the
flig
ht to
pr
ovid
e su
ppor
t for
peo
ple
with
a
redu
ced
leve
l of m
obilit
y or
gui
danc
e fo
r bl
ind
and
parti
ally
sig
hted
peo
ple.
Ext
end
the
hand
rails
at t
he b
otto
m o
f thi
s fli
ght i
n ac
cord
ance
with
bes
t pra
ctic
e gu
idel
ines
.
A13
16
88S
tairs
Ver
tical
Circ
ulat
ion
Th
e ha
ndra
ils a
re m
etal
and
are
col
d to
th
e to
uch.
Thi
s is
like
ly to
mak
e th
em
mor
e di
fficu
lt to
use
for p
eopl
e w
ith
sens
itive
han
ds.
Pro
vide
han
drai
ls th
at a
re w
arm
to th
e to
uch.
C13
Inst
all h
andr
ails
that
mee
t bes
t pra
ctic
e gu
idel
ines
. C
1389
Brid
ge to
Pl
atfo
rms
4-7
Ver
tical
C
ircul
atio
n
This
brid
ge li
nkin
g pl
atfo
rms
1,2
and
3 to
pl
atfo
rms
4, 5
, 6 a
nd 7
effe
ctiv
ely
crea
tes
two
ram
ps a
ppro
xim
atel
y 14
m
long
and
with
a g
radi
ent o
f 1:1
4. T
he
brid
ge is
als
o no
t fitt
ed w
ith a
ny
hand
rails
to p
rovi
de a
ssis
tanc
e fo
r pe
ople
with
a re
duce
d le
vel o
f mob
ility.
Li
fts a
re p
rovi
ded
as a
n al
tern
ativ
e m
eans
of c
ross
ing
the
lines
whi
ch is
a
feat
ure
of g
ood
prac
tice
but h
andr
ails
w
ould
stil
l be
usef
ul to
peo
ple
with
a
redu
ced
leve
l of m
obilit
y pr
efer
ring
to
use
the
brid
ge to
the
lifts
.
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9734
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
90B
ridge
to
Plat
form
s 4-
7 V
ertic
al
Circ
ulat
ion
Th
e le
ngth
of t
he s
lope
s cr
eate
d by
the
brid
ge e
xcee
d th
e m
inim
um ra
mp
leng
th
reco
mm
ende
d in
bes
t pra
ctic
e gu
idan
ce.
Con
side
r red
evel
opin
g th
e br
idge
to
prov
ide
gent
ler g
radi
ents
that
mee
t bes
t pr
actic
e gu
idel
ines
.
D12
91B
ridge
to
Plat
form
s 4-
7 H
oriz
onta
l C
ircul
atio
n
The
lifts
are
link
ed b
y a
horiz
onta
l w
alkw
ay. T
his
wal
kway
was
qui
te w
et o
n th
e da
y of
aud
it an
d pu
ddle
s ha
d fo
rmed
al
ong
som
e se
ctio
ns o
f its
leng
th. T
his
is
likel
y to
mak
e it
mor
e di
fficu
lt to
use
for
peop
le e
spec
ially
whe
elch
air u
sers
and
pe
ople
with
a re
duce
d le
vel o
f mob
ility.
Th
e su
rface
wat
er is
like
ly to
be
a si
gnifi
cant
haz
ard
in fr
eezi
ng c
ondi
tions
.
Rev
iew
the
roof
and
sur
face
of t
he
wal
kway
to e
nsur
e th
at a
firm
, dry
su
rface
is m
aint
aine
d at
all
times
.
A3
Rev
iew
the
purp
ose
of th
ese
gate
s an
d co
nsid
er re
mov
ing
them
alto
geth
er o
r re
plac
ing
them
with
slid
ing
gate
s in
ord
er
to re
mov
e th
e co
llisio
n ha
zard
.
B1,
392
Brid
ge to
Pl
atfo
rms
4-7
Hor
izon
tal
Circ
ulat
ion
Th
ere
is a
bar
rier i
n be
twee
n th
e w
alkw
ay b
etw
een
the
lifts
and
the
brid
ge.
This
is n
eces
sary
due
to th
e di
ffere
nce
in le
vel b
etw
een
the
ends
of
the
brid
ge a
nd th
e w
alkw
ay.
How
ever
, th
e ga
tes
in th
e m
iddl
e of
the
barri
er,
whi
ch a
llow
peo
ple
to m
ove
betw
een
the
wal
kway
and
the
brid
ge, p
roje
ct in
to th
e lin
e of
trav
el o
n th
e w
alkw
ay a
nd a
re
ther
efor
e a
pote
ntia
l col
lisio
n ha
zard
for
parti
ally
sig
hted
peo
ple.
93M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsTh
is fa
cilit
y is
acc
esse
d by
mea
ns o
f a
pair
of d
oubl
e do
ors.
Bot
h do
ors
coul
d be
ope
ned
on th
e da
y of
aud
it an
d ea
ch
leaf
pro
vide
s a
clea
r ope
ning
wid
th o
f 55
0mm
. H
owev
er, i
t is
unlik
ely
that
pe
ople
with
a re
duce
d le
vel o
f mob
ility
or
peop
le w
ith a
ssis
tanc
e do
gs w
ould
be
able
to e
asily
ope
n bo
th d
oors
at t
he
sam
e tim
e.
Wid
en th
e ac
cess
poi
nt to
this
faci
lity.
(T
his
coul
d be
ach
ieve
d m
ost e
asily
by
keep
ing
both
doo
rs o
pen
durin
g bu
sine
ss h
ours
).
B5,
28
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9735
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
94M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsTh
ere
is a
lack
of s
trong
col
our c
ontra
st
in th
is fa
cilit
y be
twee
n fe
atur
es s
uch
as
the
was
h ba
sins
and
the
hand
dry
er, a
nd
the
wal
ls o
n w
hich
thes
e fit
tings
are
m
ount
ed.
Ther
e is
als
o a
lack
of
cont
rast
bet
wee
n th
e flo
or a
nd th
e w
alls
. Th
ese
feat
ures
are
like
ly to
mak
e th
e fa
cilit
y m
ore
diffi
cult
to u
se fo
r par
tially
si
ghte
d pe
ople
.
Hig
hlig
ht c
ritic
al s
urfa
ces
and
fixtu
res
and
fittin
gs u
sing
col
our a
nd to
nal
cont
rast
.
B25
95M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsTh
e w
ash
basi
ns in
this
faci
lity
are
fitte
d w
ith tw
ist-a
ctio
n ta
ps w
hich
are
like
ly to
be
mor
e di
fficu
lt to
use
for p
eopl
e w
ith a
re
duce
d le
vel o
f man
ual d
exte
rity.
Rep
lace
exi
stin
g ta
ps w
ith s
ingl
e le
ver-
actio
n m
ixer
taps
.
C19
,20
96M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsO
n th
e da
y of
aud
it th
e flo
or o
f thi
s fa
cilit
y w
as w
et a
nd s
lippe
ry a
nd th
is is
lik
ely
to m
ake
the
faci
lity
mor
e di
fficu
lt to
us
e es
peci
ally
for p
eopl
e w
ith a
redu
ced
leve
l of m
obilit
y.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
the
floor
of t
his
faci
lity
is k
ept
dry.
B22
,28
97M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Em
erge
ncy
Egr
ess
This
faci
lity
is n
ot fi
tted
with
a v
isua
l fire
al
arm
to a
lert
peop
le u
nabl
e to
hea
r au
dibl
e al
arm
s.
Inst
all v
isua
l fire
ala
rms.
A
26
98M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsTh
ese
toile
ts a
re fl
ushe
d by
mea
ns o
f a
chai
n su
spen
ded
from
a h
igh
leve
l ci
ster
n.
Con
side
r low
erin
g th
e ci
ster
ns a
nd
prov
idin
g flu
sh h
andl
es o
n th
ese
cist
erns
.
C19
,20
99M
ale
Toile
t Fa
cilit
y (P
latfo
rm
4)
Toile
tsTh
ere
is n
o pr
ovis
ion
for p
eopl
e w
ho a
re
ambu
lant
dis
able
d an
d w
ho n
eed
mor
e sp
ace
and
supp
ort t
han
is n
orm
ally
pr
ovid
ed in
sta
ndar
d to
ilet c
ubic
les.
Inst
all a
cub
icle
for p
eopl
e w
ho a
re
ambu
lant
dis
able
d.
C31
100
Fem
ale
Toile
t Fa
cilit
y P
latfo
rm 7
To
ilets
This
faci
lity
has
sim
ilar g
ener
al
char
acte
ristic
s to
the
mal
e fa
cilit
y.
See
com
men
ts a
nd re
com
men
datio
ns
for m
ale
toile
t fac
ility
on p
latfo
rm 4
.
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9736
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
101
Gen
eral
To
ilets
Ther
e is
no
acce
ssib
le to
ilet f
acilit
y be
twee
n pl
atfo
rms
4 an
d 7.
The
onl
y ac
cess
ible
toile
t fac
ility
is th
e on
e ad
jace
nt to
the
stat
ion
entra
nce
lobb
y.
Acc
essi
ble
toile
t fac
ilitie
s sh
ould
be
avai
labl
e w
here
sta
ndar
d to
ilet f
acilit
ies
are
avai
labl
e.
Pro
vide
acc
essi
ble
toile
t fac
ilitie
s in
this
pa
rt of
the
stat
ion
(i.e.
bet
wee
n pl
atfo
rms
4 an
d 7)
.
D19
,20
102
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
This
caf
é ca
n be
acc
esse
d fro
m e
ither
pl
atfo
rm 4
or p
latfo
rm 7
via
pai
rs o
f do
uble
doo
rs.
Eac
h le
af o
f the
se d
oors
pr
ovid
es a
cle
ar o
peni
ng w
idth
of
650m
m.
This
is u
nlik
ely
to b
e su
ffici
ent
for w
heel
chai
r use
rs, p
eopl
e w
ith
mob
ility
aid
s an
d pe
ople
with
ass
ista
nce
dogs
.
Wid
en a
cces
s to
this
faci
lity.
(Thi
s co
uld
be a
chie
ved
by in
stal
ling
auto
mat
ic
door
s or
by
inst
allin
g a
leaf
-and
-a-h
alf
door
con
figur
atio
n. L
eavi
ng b
oth
door
s op
en d
urin
g po
or w
eath
er c
ondi
tions
w
ould
not
be
an o
ptio
n).
C5
103
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Thes
e en
tranc
e do
ors
are
fitte
d w
ith
kick
-pla
tes
whi
ch is
a fe
atur
e of
goo
d pr
actic
e as
they
pro
tect
the
door
s fro
m
the
foot
-pla
tes
of w
heel
chai
rs.
How
ever
th
e ki
ck-p
late
on
the
outs
ide
of th
e do
or
on p
latfo
rm 7
was
mis
sing
on
the
day
of
audi
t.
Rep
lace
mis
sing
kic
k-pl
ate.
B
5
104
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Non
e of
the
seat
ing
prov
ided
insi
de a
nd
outs
ide
this
caf
é ha
s ar
mre
sts
and
this
is
likel
y to
mak
e th
e se
ats
mor
e di
fficu
lt to
us
e fo
r peo
ple
with
a re
duce
d le
vel o
f m
obili
ty a
nd b
lind
and
parti
ally
sig
hted
pe
ople
who
requ
ire a
rmre
sts
for s
uppo
rt an
d gu
idan
ce w
hen
sitti
ng d
own
or ri
sing
fro
m a
sea
ted
posi
tion.
Pro
vide
a ra
nge
of s
eatin
g so
me
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
C15
17
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9737
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
105
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Tabl
es p
rovi
ded
by th
e ca
fé d
o no
t co
ntra
st s
trong
ly w
ith th
e flo
or s
urfa
ce
agai
nst w
hich
they
are
like
ly to
be
view
ed.
This
is li
kely
to m
ake
them
m
ore
diffi
cult
to id
entif
y fo
r par
tially
si
ghte
d pe
ople
.
Hig
hlig
ht ta
bles
usi
ng c
olou
r and
tona
l co
ntra
st.
C25
17
106
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
The
coun
ter i
n th
is fa
cilit
y is
loca
ted
at a
he
ight
of 9
50m
m w
hich
is li
kely
to b
e to
o hi
gh fo
r whe
elch
air u
sers
and
peo
ple
of
shor
ter s
tatu
re.
Inst
all a
low
er s
ectio
n of
cou
nter
at a
he
ight
of 7
60m
m a
bove
floo
r lev
el w
ith
clea
r spa
ce 7
00m
m h
igh
unde
rnea
th th
e co
unte
r to
prov
ide
leg
room
for
whe
elch
air u
sers
.
C8
107
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Ligh
t lev
els
appe
ared
low
on
the
day
of
audi
t. Lu
x re
adin
gs re
cord
ed o
n th
e da
y in
dica
ted
leve
ls lo
wer
than
100
lux
in a
ll ar
eas
of th
e ca
fé.
This
is li
kely
to m
ake
the
faci
lity
mor
e di
fficu
lt to
use
for
parti
ally
sig
hted
peo
ple.
Pro
vide
an
even
dis
tribu
tion
of a
dequ
ate
light
leve
ls.
C24
108
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
The
real
-tim
e in
form
atio
n sc
reen
in th
is
faci
lity
is lo
cate
d at
app
roxi
mat
ely
2m
abov
e flo
or le
vel.
It e
mpl
oys
uppe
r and
lo
wer
case
text
and
col
our c
ontra
st
betw
een
the
gree
n te
xt a
nd th
e bl
ack
back
grou
nd is
stro
ng.
Thes
e ar
e fe
atur
es o
f goo
d pr
actic
e an
d ar
e lik
ely
to m
ake
the
info
rmat
ion
easi
er to
read
fo
r par
tially
sig
hted
peo
ple.
N/A
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9738
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
109
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Ther
e is
a s
ectio
n of
cou
nter
loca
ted
adja
cent
to th
e di
spla
y of
con
dim
ents
an
d cu
tlery
. Th
is c
ount
er p
roje
cts
300m
m in
to th
e lin
e of
trav
el a
t a h
eigh
t of
app
roxi
mat
ely
900m
m a
bove
floo
r le
vel.
Thi
s co
nstit
utes
a p
oten
tial
collis
ion
haza
rd fo
r blin
d an
d pa
rtial
ly
sigh
ted
peop
le a
s it
cann
ot b
e de
tect
ed
at g
roun
d le
vel.
Pro
vide
a ta
ppin
g ra
il ne
ar fl
oor l
evel
. C
1
110
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Ther
e ar
e a
num
ber o
f ite
ms
at th
e co
unte
r, su
ch a
s ch
ocol
ate
bars
, tha
t are
lo
cate
d ab
ove
head
hei
ght a
nd a
re li
kely
to
be
mor
e di
fficu
lt to
reac
h fo
r w
heel
chai
r use
rs a
nd p
eopl
e of
sho
rter
stat
ure.
Inst
itute
a m
anag
emen
t pro
cedu
re to
en
sure
that
item
s ar
e lo
cate
d at
mor
e ac
cess
ible
hei
ghts
aro
und
the
coun
ter
area
and
thro
ugho
ut th
e ca
fé.
B28
111
Trek
kers
Exp
ress
C
afé
(Bet
wee
n P
latfo
rms
4 an
d 7)
Spe
cific
Are
as
Ther
e is
no
hear
ing
enha
ncem
ent
syst
em p
rovi
ded
at th
e co
unte
r in
this
fa
cilit
y to
ass
ist p
eopl
e w
ho u
se h
earin
g ai
ds.
Inst
all a
n in
duct
ion
loop
. C
27
112
Unu
sed
Pla
tform
P
latfo
rms
Ther
e is
an
unus
ed p
latfo
rm o
ppos
ite
plat
form
1. T
his
plat
form
pro
vide
s th
e ro
ute
betw
een
the
east
car
par
k an
d th
e tic
ket o
ffice
but
ther
e is
no
tact
ile
war
ning
sur
face
in p
lace
to a
lert
blin
d an
d pa
rtial
ly s
ight
ed p
eopl
e to
the
prox
imity
of t
he d
rop
on to
the
railw
ay
line.
Inst
all t
he ta
ctile
war
ning
sur
face
in
acco
rdan
ce w
ith b
est p
ract
ice
guid
elin
es.
A4
18
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9739
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
113
Pla
tform
1
Pla
tform
sTh
ere
is a
line
of v
ertic
al c
olum
ns
loca
ted
alon
g pl
atfo
rm 1
. The
se c
olum
ns
appe
ar to
con
trast
stro
ngly
with
adj
acen
t su
rface
s ag
ains
t whi
ch th
ey a
re v
iew
ed
and
ther
e ar
e ad
equa
te c
ircul
atio
n ro
utes
on
both
sid
es o
f the
col
umns
. The
co
lum
ns d
o no
t see
m li
kely
ther
efor
e to
co
nstit
ute
a si
gnifi
cant
col
lisio
n ha
zard
.
N/A
114
Pla
tform
1
Pla
tform
sTh
e pl
atfo
rm e
dge
has
a 15
0mm
co
ntra
stin
g w
hite
stri
p. T
he ta
ctile
w
arni
ng s
urfa
ce is
als
o in
pla
ce a
long
th
e le
ngth
of t
he p
latfo
rm to
a d
epth
of
400m
m a
nd 7
50m
m a
way
from
the
plat
form
edg
e. T
hese
are
feat
ures
of
good
pra
ctic
e an
d ar
e lik
ely
to a
lert
blin
d an
d pa
rtial
ly s
ight
ed p
eopl
e to
the
loca
tion
of th
e ed
ge o
f the
pla
tform
and
th
e dr
op o
nto
the
railw
ay li
ne.
N/A
115
Pla
tform
1
Pla
tform
sN
one
of th
e se
atin
g pr
ovid
ed in
bet
wee
n pl
atfo
rm 1
and
pla
tform
3 h
as a
rmre
sts
to a
ssis
t blin
d an
d pa
rtial
ly s
ight
ed
peop
le a
nd p
eopl
e w
ith a
redu
ced
leve
l of
mob
ility.
Pro
vide
a ra
nge
of s
eatin
g so
me
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
C15
116
Pla
tform
1
Pla
tform
sTh
e se
atin
g be
twee
n pl
atfo
rm 1
and
pl
atfo
rm 3
doe
s no
t col
our c
ontra
st
stro
ngly
with
the
surfa
ce o
f the
pla
tform
an
d th
is is
like
ly to
mak
e it
mor
e di
fficu
lt to
iden
tify
for p
artia
lly s
ight
ed p
eopl
e.
Hig
hlig
ht s
eatin
g us
ing
colo
ur a
nd to
nal
cont
rast
.B
25
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9740
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
117
Pla
tform
2
Pla
tform
sTh
is p
latfo
rm d
oes
have
a w
hite
edg
ing
but i
t doe
s no
t hav
e th
e co
rrect
ly
spec
ified
tact
ile w
arni
ng s
urfa
ce to
ale
rt bl
ind
and
parti
ally
sig
hted
peo
ple
to th
e pr
esen
ce o
f the
railw
ay li
ne.
Inst
all t
he ta
ctile
war
ning
sur
face
in
acco
rdan
ce w
ith b
est p
ract
ice
guid
elin
es.
A4
118
Pla
tform
3
Pla
tform
sTh
is p
latfo
rm h
as s
imila
r cha
ract
eris
tics
to p
latfo
rm 1
. S
ee c
omm
ents
and
reco
mm
enda
tions
fo
r pla
tform
1.
119
Pla
tform
4
Pla
tform
sTh
e ta
ctile
war
ning
sur
face
on
this
pl
atfo
rm is
loca
ted
900m
m fr
om th
e pl
atfo
rm e
dge
and
is la
id to
a d
epth
of
400m
m. T
his
mee
ts b
est p
ract
ice
guid
elin
es.
N/A
Hig
hlig
ht s
eatin
g us
ing
colo
ur a
nd to
nal
cont
rast
.B
2512
0P
latfo
rm 4
P
latfo
rms
The
seat
ing
prov
ided
on
this
pla
tform
of
fers
a c
hoic
e of
sea
ts; s
ome
with
ar
mre
sts
and
som
e w
ithou
t arm
rest
s.
This
is a
feat
ure
of g
ood
prac
tice
as it
is
likel
y to
acc
omm
odat
e pe
ople
with
di
fferin
g se
atin
g re
quire
men
ts. H
owev
er,
the
seat
s do
not
col
our c
ontra
st s
trong
ly
with
the
plat
form
sur
face
or a
djac
ent
wal
ls a
nd th
is is
like
ly to
mak
e th
em
mor
e di
fficu
lt to
loca
te fo
r par
tially
si
ghte
d pe
ople
.
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9741
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
Pro
vide
sig
nage
adj
acen
t to
this
te
leph
one
box
to in
form
peo
ple
of th
e lo
catio
n of
the
alte
rnat
ive
prov
isio
n.
C23
121
Pla
tform
4
Sig
nage
The
tradi
tiona
l red
tele
phon
e bo
x lo
cate
d on
this
pla
tform
is li
kely
to b
e m
ore
diffi
cult
to u
se fo
r whe
elch
air u
sers
, pe
ople
of s
horte
r sta
ture
and
peo
ple
with
a
redu
ced
leve
l of m
anua
l dex
terit
y gi
ven
the
heig
ht a
nd d
esig
n of
the
door
han
dle.
Th
e ha
ndle
is lo
cate
d be
twee
n 1,
200-
1,30
0mm
from
floo
r lev
el.
The
box
is
also
mou
nted
on
a 10
0mm
plin
th.
A
mor
e ac
cess
ible
tele
phon
e bo
x is
av
aila
ble
on th
e ne
xt p
latfo
rm a
few
m
etre
s aw
ay.
122
Pla
tform
4
Pla
tform
sTh
e do
or o
f the
tele
phon
e bo
x is
ex
trem
ely
stiff
to o
pen
and
this
is li
kely
to
mak
e it
mor
e di
fficu
lt to
use
for p
eopl
e w
ith a
redu
ced
leve
l of m
obilit
y.
Adj
ust t
he d
oor o
peni
ng m
echa
nism
in
orde
r tha
t the
doo
r is
easi
er to
ope
n.
B5
123
Pla
tform
5
Pla
tform
sTh
is h
as th
e sa
me
inst
alla
tion
of th
e ta
ctile
war
ning
sur
face
as
plat
form
4.
N/A
124
Pla
tform
6
Pla
tform
sTh
is h
as th
e sa
me
inst
alla
tion
of th
e ta
ctile
war
ning
sur
face
as
plat
form
1.
N/A
125
Pla
tform
7
Pla
tform
sTh
is p
latfo
rm d
oes
not h
ave
the
tact
ile
war
ning
sur
face
in p
lace
to a
lert
blin
d an
d pa
rtial
ly s
ight
ed p
eopl
e to
the
clos
e pr
oxim
ity o
f the
pla
tform
edg
e.
Inst
all t
he ta
ctile
war
ning
sur
face
in
acco
rdan
ce w
ith b
est p
ract
ice
guid
elin
es.
A4
126
Lift
Sig
nage
Ther
e is
a la
ck o
f dire
ctio
nal s
igna
ge in
th
e en
tranc
e an
d m
ain
conc
ours
e ar
eas
rela
ting
to th
e lif
t fac
ility.
Pro
vide
sig
nage
in a
cces
sibl
e fo
rmat
s co
nfirm
ing
the
pres
ence
and
loca
tion
of
the
lift.
C23
127
Lift
V
ertic
alC
ircul
atio
n
The
door
s to
the
lift d
o no
t col
our
cont
rast
stro
ngly
with
the
adja
cent
su
rface
s an
d th
is is
like
ly to
mak
e it
mor
e di
fficu
lt fo
r peo
ple,
esp
ecia
lly
parti
ally
sig
hted
peo
ple,
to lo
cate
the
faci
lity.
Hig
hlig
ht li
ft do
ors
usin
g co
lour
and
tona
l co
ntra
st.
B25
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9742
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
128
Lift
V
ertic
alC
ircul
atio
n
The
lift d
oors
pro
vide
ove
r 1,2
00m
m
clea
r ope
ning
wid
th w
hich
mee
ts b
est
prac
tice
guid
elin
es.
N/A
129
Lift
V
ertic
alC
ircul
atio
n
The
lift c
ar m
easu
res
1,50
0mm
wid
e x
2,30
0mm
dee
p. B
est p
ract
ice
guid
elin
es
reco
mm
end
a m
inim
um w
idth
of
1,95
0mm
and
dep
th o
f 1,4
00m
m
(pre
fera
bly
1,50
0mm
).
Whe
n th
e lif
t is
rede
velo
ped
or re
plac
ed
ensu
re th
at it
mee
ts b
est p
ract
ice
guid
elin
es.
DS
RA
Cod
e of
P
ract
ice
130
Lift
V
ertic
alC
ircul
atio
n
The
lift i
s fit
ted
with
aud
ible
an
noun
cem
ents
. Th
is is
a fe
atur
e of
go
od p
ract
ice
as it
is li
kely
to m
ake
it ea
sier
for b
lind
and
parti
ally
sig
hted
pe
ople
to u
se th
e fa
cilit
y.
N/A
131
Lift
V
ertic
alC
ircul
atio
n
Ther
e is
a la
ck o
f col
our c
ontra
st in
the
lift c
ar b
etw
een
the
floor
, the
wal
ls a
nd
the
door
s. T
his
is li
kely
to m
ake
it m
ore
diffi
cult
for p
artia
lly s
ight
ed p
eopl
e to
or
ient
ate
them
selv
es w
ithin
the
faci
lity.
Hig
hlig
ht c
ritic
al s
urfa
ces
usin
g co
lour
an
d to
nal c
ontra
st.
B
25
132
Lift
V
ertic
alC
ircul
atio
n
The
rect
angu
lar s
hape
d ha
ndra
ils
prov
ided
in th
e lif
t do
not m
eet b
est
prac
tice
guid
elin
es in
term
s of
thei
r pr
ofile
and
are
like
ly to
be
mor
e di
fficu
lt to
grip
for p
eopl
e w
ith a
redu
ced
leve
l of
mob
ility
requ
iring
thei
r sup
port.
Rep
lace
exi
stin
g ha
ndra
ils w
ith h
andr
ails
th
at m
eet b
est p
ract
ice
guid
elin
es.
C13
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9743
JMU
Acc
ess
Par
tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
133
Lift
V
ertic
alC
ircul
atio
n
The
cont
rols
for t
he li
ft ar
e lo
cate
d be
twee
n he
ight
s of
1,0
00-1
,300
mm
ab
ove
the
floor
of t
he li
ft an
d th
ere
is a
n ad
ditio
nal e
mer
genc
y al
arm
but
ton
loca
ted
at a
hei
ght o
f 450
mm
from
the
lift
floor
to a
ssis
t peo
ple
in a
pro
ne p
ositi
on.
The
high
er c
ontro
ls (a
bove
1,1
00m
m)
are
likel
y to
be
too
high
for s
ome
whe
elch
air u
sers
and
peo
ple
of s
horte
r st
atur
e.
Low
er c
ontro
ls to
mee
t bes
t pra
ctic
e gu
idel
ines
. C
14
134
Lift
V
ertic
alC
ircul
atio
n
The
cont
rol b
utto
ns d
o no
t stro
ngly
co
ntra
st w
ith th
e w
all o
n w
hich
they
are
m
ount
ed a
lthou
gh th
ey d
o illu
min
ate
whe
n op
erat
ed. T
he la
ck o
f col
our
cont
rast
is li
kely
to m
ake
the
butto
ns
mor
e di
fficu
lt to
loca
te a
nd id
entif
y fo
r pa
rtial
ly s
ight
ed p
eopl
e. T
he e
mer
genc
y bu
ttons
do
colo
ur c
ontra
st s
trong
ly w
ith
the
wal
ls w
hich
is a
feat
ure
of g
ood
prac
tice.
Hig
hlig
ht th
e co
ntro
l but
tons
for t
he
diffe
rent
leve
ls u
sing
col
our a
nd to
nal
cont
rast
.
B25
135
Lift
V
ertic
alC
ircul
atio
n
On
the
day
of a
udit
a pu
ddle
had
form
ed
imm
edia
tely
out
side
the
lift o
n pl
atfo
rm 4
. Th
is is
like
ly to
be
inco
nven
ient
for u
sers
an
d co
uld
crea
te a
slip
ping
haz
ard
espe
cial
ly fo
r peo
ple
with
a re
duce
d le
vel o
f mob
ility.
Rev
iew
the
drai
nage
of t
his
area
to
ensu
re a
firm
, dry
sur
face
is p
rovi
ded.
A
3
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9744
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Acc
ess
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tner
ship
P
asse
nger
Foc
us -
Che
ster
S
prea
dshe
et A
cces
s A
udit
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
Situ
atio
n R
ecom
men
datio
ns
Cat
egor
y Fa
ct S
heet
Ph
oto
Ref
eren
ce
Ref
Und
erta
ke a
revi
ew o
f lig
htin
g in
all
area
s be
yond
the
mai
n co
ncou
rse
(i.e.
pl
atfo
rms,
ste
ps, l
ift, b
ridge
, and
toile
ts).
A24
136
Gen
eral
H
oriz
onta
l C
ircul
atio
n
With
the
exce
ptio
n of
the
mai
n co
ncou
rse
area
and
are
as im
med
iate
ly
adja
cent
to th
e m
ain
conc
ours
e, li
ghtin
g le
vels
aro
und
the
stat
ion
appe
ared
low
bo
th o
n th
e fir
st a
ftern
oon
of th
e au
dit
and
on th
e fo
llow
ing
mor
ning
. Thi
s si
tuat
ion
is li
kely
to m
ake
the
stat
ion
mor
e di
fficu
lt to
nav
igat
e ar
ound
for
parti
ally
sig
hted
peo
ple
in p
artic
ular
and
is
als
o lik
ely
to c
onst
itute
a m
ore
gene
ral
haza
rd a
nd s
afet
y is
sue.
Com
mis
sion
a re
view
of t
he p
rovi
sion
of
real
-tim
e in
form
atio
n ar
ound
the
stat
ion.
13
7G
ener
al
Hor
izon
tal
Circ
ulat
ion
Th
ere
is to
o lit
tle v
isua
l and
aud
ible
real
-tim
e in
form
atio
n pr
ovid
ed a
roun
d th
e st
atio
n. S
ome
of th
e an
noun
cem
ents
w
ere
not c
lear
on
the
day
of a
udit
and
this
is li
kely
to m
ake
them
mor
e di
fficu
lt to
und
erst
and
for p
eopl
e w
ho a
re d
eaf o
r ha
rd o
f hea
ring.
Som
e of
the
scre
ens
empl
oy te
xt th
at d
oes
not c
olou
r con
trast
st
rong
ly w
ith th
e sc
reen
bac
kgro
und
and
this
is li
kely
to m
ake
the
info
rmat
ion
mor
e di
fficu
lt to
read
for p
artia
lly s
ight
ed
peop
le.
Dat
e 15
Jan
uary
200
7 Jo
b N
umbe
r 140
9745
MU
Acc
ess
Par
tner
ship
as
seng
er F
ocus
- C
hest
er
dshe
et A
cces
s A
udit
Janu
ary
2007
er
140
9746
Ref
Roo
m /
Roo
m
Ref
eren
ce
Elem
ent
Exis
ting
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
4.0 Photographs
Figure 1 – Car park signage. Figure 2 – Accessible parking bays.
Figure 3 – Steps from car park. Figure 4 – Ramp from car park.
Figure 5 – Main concourse area. Figure 6 – Main concourse seating.
Date 15 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
Figure 7 – Ticket office area. Figure 8 – Ticket barriers.
Figure 9 – Accessible barrier. Figure 10 – Café table.
Figure 11 – Toilet cubicle. Figure 12 – Wash basin.
Date 15 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
Figure 13 – Accessible toilet and baby change facility.
Figure 14 – Accessible toilet.
Figure 15 – Meeting room door. Figure 16 – Main stairs.
Figure 17 – Café seats. Figure 18 – Disused platform.
Date 15 January 2007 Job Number 14097
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JMU Access Partnership Passenger Focus - Chester Spreadsheet Access Audit
5.0 Appendices
Appendix 1 JMU audit report statement on door opening force
Guidance on the maximum force required to open a door (opening force) has been updated to take into account fire safety requirements and practical considerations.Fire resistant doors need to stay closed in order to stop the spread of fire and external doors need to resist external conditions, such as wind and rain. Therefore, the opening force of a door, when measured at the leading edge, should not be more than 30 Newtons from 0° (door in closed position) to 30° open, and not more than 22.5 Newtons from 30° to 60° of the opening cycle.
When observations in this report state that the door opening force is satisfactory, it will fall within the above values (with possible variations of 2 or 3 Newtons depending on the quality of the measuring instrument).
Appendix 2 JMU audit report statement on lighting
Although lighting levels can be measured, the lighting levels measured in one particular location can vary greatly based on the time of day/year and the location that the light meter is placed in within the environment being measured.
JMU Access Partnership assess lighting conditions by using the following factors – levels of illumination the position, direction intensity and nature of light sources the influence of natural light potential sources of reflection and glare shadows or strong pools of dark and light
Appendix 3 JMU audit report statement on colour and tonal contrast
Blind or partially sighted people benefit from visual contrast between adjacent surfaces and between fixtures and fittings and the backgrounds they are viewed against.
Light reflectance values can be used to measure the difference in visual contrast between two surfaces. This can be measured using a spectrophotometer or hand held colorimeter. A spectophotometer is not appropriate for use on site and would be used mainly in laboratory conditions. Hand held colorimeters can be used to measure light reflectance values on site, but measurements cannot be taken on curved surfaces or gloss finishes.
When undertaking access audits, JMU Access Partnership undertake observational assessments of the degree of visual contrast between adjacent surfaces.
Date 15 January 2007 Job Number 14097
50
Passenger Focus Chester Station Consultation Exercise Report
January 2007 Job Number 14097
JMU Access Partnership 105 Judd St, London, WC1H 9NE Phone: 020 7391 2002, Fax: 020 7387 7109
JMU Access Partnership
JMU Access Partnership is a pan disability, not-for-profit, Access Consultancy, part of the RNIB (Royal National Institute of the Blind).
Our aim is to help enable people with serious sight loss and other disabilities lead full and independent lives through improved access to the built environment. This is achieved through our consultancy, training, publications, research and policy activities.
Training and consultancy is delivered through our team of Access Consultants based in London and Leeds. Our consultants are drawn from the construction, design and research related professions. We understand the practical and technical constraints as well as the aesthetic aspirations of building designers and owners. This means that we can bring a fresh approach to each project, tailoring the solutions to our clients’ needs and avoiding prescriptive or generic solutions wherever possible.
This report is available on disc, in large print format, Braille or tape upon request. Please contact JMU Access Partnership for further information.
Contents
1.0 Introduction
2.0 Participant Comments
3.0 Recommendations
1.0 Introduction
This report follows a consultation exercise undertaken on 16th January 2007 at Chester Station and conducted by Steve Hill, Access Consultant with JMU Access Partnership, with assistance from Julie Warburton and Simon Pickering of Passenger Focus.
Methodology The consultation exercise was undertaken to augment the findings of the access audit undertaken by JMU Access Partnership on 8th and 9th January 2007. The consultation on the 16th consisted of a walk-and-talk exercise involving four participants with a range of disabilities.
Participants were briefed at the beginning of the exercise on the background to the audit and consultation process. The JMU consultant and representatives of Passenger Focus then conducted a journey through the station, noting comments and recommendations from the participants. The day closed with a final feedback and consolidation session.
Participants Two wheelchair users plus one carer One blind, long-cane user
2.0 Participant comments
ApproachCity Road / Station Road Most of the buses bringing people to the station do not have 'drop-
downs' to assist people with a reduced level of mobility. (The exception is the 'Marks and Spencer' service which runs between this store and the railway station).
Most of the buses do not park immediately outside the station which requires people to negotiate the crossing of City Road and Station Road. (The exception is the 'Marks and Spencer' service which runs between this store and the railway station and which drops people immediately outside the station).
The only dropped kerbs in the vicinity of the station are in the area currently occupied by the taxis. These are inaccessible because of the taxis. Therefore there are no designated crossing points for pedestrians or for people using the buses that stop at the bus stops in City Road.
Car Parks There are gates between the east car park and the platform which
provides the shortest and most direct route to the main concourse and ticket office. If these gates are locked during the evening then this would create a significant problem for wheelchair users, other people with a reduced level of mobility, and blind and partially sighted people wishing to use this route.
There was a significant build-up of surface water on the routes between both car parks and the main concourse area. This is likely to create health and safety issues as well as being generally inconvenient.
There is no cover over the route between the west car park and the main concourse area. This is also likely to create health and safety issues as well as being generally inconvenient.
There is no lighting along the route between the west car park and the main concourse area. "It does not feel like a safe route".
The pay and display machine in the west car park is located at the furthest point away from the accessible parking bays. This is likely to make it more difficult for people with a reduced level of mobility to purchase tickets.
The pay and display machines in the car parks only take cash. For some people (e.g. people with a reduced level of manual dexterity) it is easier to use credit / debit cards than cash.
There is a lack of space to manoeuvre vehicles adjacent to the accessible parking bays in the west car park. The only reason this was not a problem on the day of the consultation exercise was that only one of these bays was occupied. This is a health and safety issue.
Outside the Entrance The footway immediately outside the entrance to the station has a
sloping surface which is likely to make it more difficult for wheelchair users and other people with a reduced level of mobility in particular to approach the station entrance.
The structural uprights outside the station entrance are a potential collision hazard for blind and partially sighted people.
Entrance The entrance is not apparent to blind and partially sighted people. There is a lack of real-time information at the entrance to inform people
of imminent departures as soon as they arrive. Some of the timetable information in the entrance lobby is too high for
some wheelchair users especially those using glasses with varifocal lenses for whom the glare reflecting off the display is a problem. Some station information, including the key to symbols used in the timetable, is located too high for wheelchair users and partially sighted people.
The print size is small and this compounds the problem.
Horizontal Circulation The positioning of buckets to catch water leaking through the roof of
the station creates a tripping hazard and reduces manoeuvring space. The buckets may have contributed to the young girl slipping over in the
main concourse area (see comment under 'Ticket Office').
Vertical Circulation On the day of the consultation exercise staff alerted participants that
the lift was not working. However, no measures had been taken to alert other visitors to the station of this situation and in fact, over two hours later, staff on the far side of the station were still unaware of this situation. This is likely to be confusing for passengers and is also likely to cause some people to miss trains as wheelchair users are required to notify staff in advance that they need assistance to cross the lines to opposite sides of the station. Clearly, this is something they would be unable to do if they were not themselves given advance notice of the situation relating to the lift.
The lift car was "smelly". There is no tactile warning surface at the bottom of the steps (both
sides of the station) to alert blind and partially sighted people to the presence of the platform edge.
Handrails on stairs do not continue at the top of the flight to provide guidance to blind and partially sighted people.
Platforms There is a lack of tactile warning surface on the unused platform which
provides the route from the east car park and the main concourse area to alert blind and partially sighted people to the edge of the platform.
The application of tactile warning surface is inconsistent (i.e. some platforms have tactile warning surface whilst others do not) which is possibly more hazardous for blind and partially sighted people than if none of the platforms had tactile warning surface.
There is a manhole cover between the ticket barriers and platform 3 which could be mistaken by blind and partially sighted people for tactile warning surface.
Toilets The entrance door to the toilet facilities is heavy and also opens
outwards onto the concourse. It is difficult to open for wheelchair users. The facility (in common with the standard toilets) was wet and dirty on
the day of audit and the day on which the consultation exercise took place.
There is only one accessible toilet facility on the station; there are two sets of standard toilets.
"It is demeaning to have to ask for a key to gain access to this facility. Users of the standard toilet facilities do not have to ask for a key".
Apparently there is only one key on the station; what happens if this gets lost?
It is "wrong" to have the baby change facilities in this room. "The nappy bins smell".
The accessible toilet does not have an automatic flush which is a good feature. Automatic flushes can be very inconvenient as they can be accidentally activated by people moving on the toilet seat.
The provision of an emergency button is a feature of good practice as it allows people to summon assistance.
There is an adjustable heater in the facility which is a feature of good practice.
The facility is unisex and this is a good feature as it allows partners / carers to assist regardless of gender.
The water provided in the wash basin is warm (not too hot or cold) and this is a good feature.
The mirror is too high for wheelchair users despite being adjustable. The wheelchair users expressed contrary views on this point. The taller person did not have a problem using the mirror.
Specific Areas Main Concourse The screens on the self-service ticket machines were reflecting light on
the day of the consultation exercise and this was making it difficult for wheelchair users viewing the screen from their eye level. This was not a bright sunny day. The screens on the cash machines also create glare when viewed from the eye level of wheelchair users. This was compounded on the day of the consultation exercise by dirt on the screen.
"These machines are not accessible to blind people". The public payphones (specifically the coin slots) in this area are likely
to be too high for some wheelchair users. "The noise levels in the main concourse area make it more difficult to
use the public payphones". One participant in a wheelchair commented that she would feel
vulnerable getting cash from her bag to use the payphone. The use of different colours for flooring would be useful to delineate
between different areas (e.g. concourse and café)
Customer Assistance Office The doors to this office are too narrow for wheelchair users to enter the
room and approach the counter - one leaf is not wide enough and the second leaf was locked on the day of audit and the day on which the consultation exercise took place.
Despite that a participant in a wheelchair requested information from a position at these doors, staff did not offer to open the locked door-leaf to permit them entry into the office itself.
The counter does not have a low-level section to accommodate wheelchair users.
Ticket Office The ticket sales points are immediately adjacent to the main concourse
area and the ticket barriers. The resulting noise levels make communication at the sales points more difficult.
There is too little illumination on the faces of staff behind the counters to assist people trying to lip read.
More than one member of staff observed during the consultation exercise placed their hands in front of their mouths whilst conversing with people buying tickets. This is also likely to make it more difficult for people trying to lip read.
There is no low-level counter to accommodate wheelchair users. The position of the chip and pin machines denies wheelchair users
security when using the device as they have to tilt it to read it; this makes it visible to people standing behind the wheelchair users.
The floor slopes in front of the ticket sales points which is likely to make it more difficult for wheelchair users to steady themselves in this area.
The slope also increases the hazard caused by the slippery floor surface adjacent to the ticket office area. (On the day of the consultation exercise a young, apparently able-bodied, girl slipped and fell over on this part of the concourse).
WH Smith Only one of the entrance doors was open and the open leaf did not
provide sufficient width for wheelchair users. Staff opened the locked door when a wheelchair user attempted to enter the shop.
There is a lack of circulation space inside the shop which means wheelchair users are likely to have to back-up a lot when other people are already standing in the aisles and blocking their route.
Some items (magazines, drinks bottles) are located too high for wheelchair users. Instructions for the hot-drinks vending machine are also too high for wheelchair users to read.
There was no induction loop facility at the counter to assist people using hearing aids.
Trekkers Express Café One table at the café adjacent to the main concourse had been
positioned outside the café's designated area and this created a potential collision hazard for blind and partially sighted people.
There was no induction loop facility at the counter to assist people using hearing aids.
Signage There is no directional signage on the junction of City Road and Station
Road relating to the two car parks that are available for people using the station.
There is no signage at the entrance to both car parks indicating that accessible parking bays are available.
The text on signage is too small to read especially for wheelchair users and people of shorter stature.
There is no signage between the west car park and the main concourse area and there is insufficient signage between the east car park and the main concourse area; i.e. it does not occur frequently along the route and is not illuminated to make it easier to locate and read.
There is a lack of signage around the entrance and main concourse areas relating to the customer assistance office.
Too much prominence is given to the photography booth (especially as so little signage is accorded to essential facilities such as the lifts and the customer assistance office).
There is no signage in the entrance and main concourse areas to indicate the presence or location of the lift facility.
There is no signage on Platform 4b relating to the lift facility and the signage on Platform 2 is too small.
There is no signage on the bridge to direct wheelchair users between the two lift facilities and to clarify that the sloping section of the bridge leads to the steps on the other side of the station.
There is no sign indicating where the radar key for the accessible toilet facility can be obtained.
Real-Time Information The audible announcements were poor; indistinct, had too much
background noise and delivered too quickly on occasions. There did not seem to be many audible announcements on the day on
which the consultation exercise was undertaken. This would make it more difficult for blind and partially sighted people in particular to obtain travel information.
There is a lack of visual real-time information screens around the station which is likely to make it more difficult for all users of the station to obtain travel information.
The visual real-time information that is provided is difficult to read because the font is too small, the displays are not bright enough, and the screens are too high above the ground.
The audible and visual information systems were not synchronised at times on the day of the consultation exercise.
General There is no waiting room in the station. A room located on the far side
of the station has a 'waiting room' sign outside it but this room was closed on the day of the consultation exercise and is located, in any case, on the far side of the station from the majority of facilities available at the station. There is nowhere warm and sheltered for people to wait for trains in what is a largely exposed environment.
It would be useful for blind and partially sighted people to have a tactile map of the station available.
3.0 Recommendations
The following recommendations are based purely on the comments made by participants during the consultation exercise, undertaken on 16th January 2007 and are not necessarily endorsed by JMU Access Partnership.
ApproachCity Road / Station Road Ensure that all bus services are able to drop / pick up people from
points immediately in front of the station entrance. Install controlled crossings to accommodate people approaching the
station on foot who need to cross City Road and Station Road. Install dropped kerbs to provide access to the footway at the front of
the station entrance and ensure that sections of footway that are provided with dropped kerbs are not blocked by taxis or other vehicles.
Outside the Entrance Redevelop the footway immediately outside the station entrance to
provide a level surface at this point. Remove the need for vertical structural supports in the area
immediately outside the station entrance. Car Parks Ensure that the gates located at the top of the steps and the ramp are
not locked during business hours. Repair and maintain the canopy over the unused platform (between the
east car park and the main concourse area) and maintain the platform surface to ensure that surface water does not collect to form puddles / ice sheets.
Install a canopy over the route between the west car park and the entrance to the station adjacent to the photography booth.
Install lighting along the route between the west car park and the station entrance adjacent to the photography booth.
Provide a pay and display machine adjacent to the accessible parking bays in the west car park.
Provide pay and display machines that accept credit / debit cards in addition to cash.
Provide space at the end of the west car park, adjacent to the accessible parking bays, to allow people to manoeuvre their vehicles.
Entrance Provide a tactile surface outside the entrance doors to highlight its
location. Provide audible and visual real-time information at the station entrance. Display timetable information at a more accessible height and using
larger text.
Horizontal Circulation Repair the roof of the station in order to remove the hazards of puddles
and of buckets placed in the direct line of travel to catch dripping water.
Vertical Circulation Lift Institute a management procedure to ensure that when the lift is out of
action people (passengers and staff) are alerted to the situation at the earliest opportunity. This could be achieved through staff informing people as they enter the station, by audible announcements on the loudspeaker system, through a visual sign being placed at the entrances to the station, and by improving communication procedures between members of staff on opposite sides of the station.
Institute a management procedure to ensure that the lift is cleaned frequently and not allowed to become dirty / smelly.
Stairs Install the tactile warning surface at the bottom of both flights of stairs
(i.e. on the two sides of the station). Provide handrails that extend 300mm beyond the top of the stairs.
Platforms Install the tactile warning surface to all platforms in accordance with
best practice guidelines.
Toilets Adjust the door closer mechanism on the door to the toilet facilities in
order that the door is easier to open. Institute a management procedure to ensure that the toilets are
frequently cleaned. Provide accessible toilet facilities on both sides of the station. Ensure that the accessible toilet facilities are available on the same
basis as the standard toilet facilities. Ensure that more than one key for the accessible toilet is available. Provide separate facilities for accessible toilets and baby-changing
rooms. ("In the US family toilets are provided in order that parents can take babies with them when they use the toilets").
Install a mirror that is more likely to be accessible to wheelchair users and people of shorter stature.
Specific Areas Main Concourse Undertake measures to eliminate the glare that reflects off the ticket
machines and the cash machines located in this area. This could be achieved by installing shields around the screens.
Investigate the introduction of ticket machines that can be used by blind people.
Provide at least one payphone at a lower height so that it is accessible to wheelchair users.
Undertake measures to reduce the noise levels around the public payphones. This could be achieved by installing shields around the telephones or improving the acoustics in this area.
Consider providing a public payphone in a supervised area (e.g. the customer assistance office) for passengers feeling vulnerable using the facilities on the main concourse.
Customer Assistance Office Widen the access to this office. This could be achieved by installing
automatic doors (this would provide the width but would keep noise out when the doors are not in use) or by providing a leaf-and-a-half door configuration where the wider leaf provides the required width for wheelchair users, people using mobility aids and people with assistance dogs.
Ensure that staff are aware that, at present, some people are unable to access the office through these doors unaided. A management procedure should be instituted to ensure staff offer assistance when it is required.
Provide a dual-height counter in this office to assist wheelchair users and people of shorter stature.
Ticket Office Consider relocating or enclosing the sales points in order that they are
not subject to the noise levels prevalent in the main concourse. Ensure staff do not cover their mouths when speaking to passengers in
order that passengers are able to lip read. Improve the lighting on both sides of the counters in order that the
faces of people on both sides are illuminated and lip reading is easier. Install a low-level ticket counter or provide adjustable-height counters
to assist wheelchair users and people of shorter stature purchase tickets. Lower-level counters are also likely to improve privacy for wheelchair users and people of shorter stature when using the chip and pin machines located on the counters.
Redevelop the floor surface immediately adjacent to the ticket sales points in order to provide a level surface.
WH Smith Institute a management procedure to ensure both entrance doors are
left open to provide adequate width for wheelchair users, people using mobility aids and people with assistance dogs. Consideration should be given to installing automatic doors or a leaf-and-a-half door configuration in order to provide the required width without people having to manually open two doors.
Institute a management procedure to ensure that adequate circulation space is maintained inside the shop to assist wheelchair users, people using mobility aids and people with assistance dogs.
Institute a management procedure to ensure that items are not located too high for wheelchair users and people of shorter stature.
Install an induction loop system at the counter to assist people who use hearing aids.
Trekkers Express Café Institute a management procedure to ensure that tables are not located
outside the café area and in the main circulation space in the main concourse.
Install an induction loop system at the counter to assist people who use hearing aids.
Signage Provide directional signage on the approach to the station to confirm
the location of car parks and the availability of accessible parking bays. Provide directional signage at the entrance to the station car parks to
confirm the location of accessible parking bays. Ensure that signage is provided at accessible heights and incorporates
text that is likely to be easier to read by wheelchair users and partially sighted people.
Increase and improve the provision of signage between the car parks and the main concourse area.
Increase and improve the provision of signage relating to the customer assistance office.
Introduce a hierarchy in the signage system (e.g. more prominence should be accorded to signs relating to essential facilities such as the customer assistance office and lift and less prominence should be accorded to the photography booth).
Provide signage on the bridge directing people between the two lift facilities.
Whilst a radar key is required to gain access to the accessible toilets signage should be provided adjacent to the door to this facility indicating where the key can be obtained.
Real-Time Information Improve the quality and increase the quantity of the audible
announcements. Improve the quality and increase the quantity of visual information
systems. ("There are good examples at Cardiff station") Institute a management procedure to ensure that the audible and visual
information systems are synchronised.
General Provide waiting rooms on both sides of the station in order that people
are able to wait for trains in safe and comfortable areas. ("In the US waiting rooms are only available to people with tickets in order to avoid abuse of the facilities. People requiring assistance are picked up from the waiting areas and escorted to their trains").
Provide tactile maps of the station to assist blind and partially sighted people.
© 2007 Passenger Focus
Freepost WA1521 Warrington WA4 6GP
08453 022 022 [email protected]
Passenger Focus is the operating name of the Rail Passengers Council
