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PASSENGER RAIL PROGRAM DEVELOPMENT PEER SESSION______________________
CAPITOL CORRIDOR: A RECIPE FOR SUCCESS
2011 AASHTO SCORT Meeting David B. KutroskyCCJPA Managing DirectorMarch 15, 2011 Washington DC
OBJECTIVES
• Identify goals for service’s success• Commit to an efficient and effective
management• Secure partnerships with service users
and providers and funding agencies• Maintain control of service performance• Guide expansion via collaboration efforts
March 15, 2011 2
BASELINE ASSUMPTIONS
• Conducted studies -- ridership markets are key- Schools/universities - Business
districts- Vacation destinations - State capitol
• Approved service plan; buy-in from Host RR• Capital/construction funds• Operating plan/financing support• Dedicated management team
March 15, 2011 3
(1999-2011)Performance Improvements
Measure FY 1998/99 FY 2009/10 % change FY 2010/11 YTD
Ridership 463,000 1.60 million 244% improvement
+8.4%
Revenue $6.25M $24.37M 289% improvement
+10.9%
System Operating Ratio
30% 47% 56% improvement
49%
Service Level 8 daily trains 32 weekday trains(22 weekend trains)
300% improvement
Same
On-Time Performance
86% 93% Standard = 90%
96%
March 15, 2011 4
• Capitol Corridor enters into an annual operating contract– Service/Schedule– Budget and payment provisions– Performance Standards; incentives + penalties
• Surveys (twice a year) to gauge customer satisfaction• Distinct State source of funds (diesel sales tax)
– Requires early budget planning process (at least 6 months) – Lock in budget; share risk; focus on improving customer service
• Review performance: bi-weekly calls; quarterly meetings• Make sure front line employees know what’s going on!
Amtrak Operating Agreement
May 15, 2011 5
March 15, 2011 5
• Capitol Corridor amended out of national Amtrak-UP OTP agreement into a stand-alone 3-party contract– Ensure payment to RR for Capitol Corridor OTP– Eliminated penalties, “look-backs” of national OTP agreement– Each month “hit restart button”
• Same definition for “on-time” but bar raised to min 92%• Payments increased:
– by 50% if continued 92%-96%; – by 100% if continued 96+%
• Benefit of single RR owner who dispatches trains• Results: Best OTP in Amtrak; UP earning max incentive
Tri-Party On-Time Performance Agreement
March 15, 2011 6
• Part of Construction/Maintenance Agreement – Continuously revised as funds are allocated– Funding above Amtrak incremental MoW payments
• Private-Public Partnership/shared funding1. Night-time surfacing gang assigned to route2. Spring-frog replacement (no more spot welding)
• Improved ride quality; no slow orders• Results: Retained ridership during down
economy; highest customer satisfaction
Supplemental Capitalized Maintenance
March 15, 2011 7
What’s Planned for the next 10 years…
• Build upon the achievements in the prior 10 years• Acquire additional rolling stock:
– to add cars on existing trains– for service expansions
• Increase frequencies to San Jose/Placer County• Using technology to
– Improve operating efficiencies– Enhance customer service/safety
March 15, 2011 8
(2010-2019)Train Miles Projections
Annual Train Miles Projections
1,000,0001,100,0001,200,0001,300,0001,400,0001,500,0001,600,0001,700,0001,800,0001,900,0002,000,000
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
44% increase over 10 years
March 15, 2011 11
Customer and Safety Enhancements
• Service advisory alerts via texting, e-mail (Aug 2010)• Wireless Internet for riders, operations (Oct 2011)• E-Ticketing with print-at-home ability (Nov 2011)• Business Class with new trainsets (June 2013)• Security cameras at unstaffed stations (Sept. 2011)• Cameras on locomotives/cab cars (in conjunction
with new trainsets) (June 2013)• Implementation of Positive Train Control (Dec. 2015)
March 15, 2011 12
Opportunities Challenges • Federal partner• Industry hungry• Overall public support• Industry/peer assistance• Tool to
• offset rising gas prices• reduce GHG emissions• offer viable alternative to
air/highway travel
March 15, 2011 13
• New federal fund source
• Long term political support
• Getting grants obligated efficiently
• Limited experience in project delivery
• Host RR buy-in
Closing Questions• Prudent manager of
allocated funds– Efficient management
of operation– Expedite delivery of
projects• Support and grow
partnerships– Customers (advocates)– Service providers– Funding agencies
• Success begets success
March 15, 2011 14
• Formula-based program for existing HSIPR corridors?
• FRA “Lessons Learned” for awarded applications?
• Guidebook for new starts operations?
CCJPA Structure
ManagingDirector
Planning &Projects
Engineering MechanicalMarketing &
CommunicationsTransportation Administration
Call Center & Customer Comments
(BART)
March 15, 2011 15