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AGGRESSIVEAGGRESSIVECOMMUNICATIOCOMMUNICATIO

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ASSERTIVEASSERTIVE

COMMUNICATIOCOMMUNICATIONN

By: Abdul ShadabBy: Abdul ShadabChistyChisty

Dipankar PandayDipankar Panday

Madhav DixitMadhav Dixit

Priyanka KhatriPriyanka Khatri

Ranjeeta kumariRanjeeta kumari

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WHAT IS ASSERATIVECOMMUNICATION?

Assertive communication consists ofsharing wants and needs honestly in asafe manner. This presumes respect forthe boundaries of oneself and others,which boundaries include the physicalself, possessions, and relationships. It

also presumes an interest in thefulfilment of needs and wants throughcooperation

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A S S E R T IV E N E S S:A sse rtiv e n e ss ca n b e d e fin e d a s 'T h e,a b ility to co m m u n ica te o u r th o u g h ts

,fe e lin g s an d id e a s b o th p o sitiv e a n d,n e g a tive in a n o p e n a n d h o n e st w a y

w h ich d o e s n o t a b u se o u r rig h ts o r th erig h ts o f o th e rs

http://1.bp.blogspot.com/-zOn3PSxLn7k/TkkYLQMcAEI/AAAAAAAAAh8/fdBXDO--YiY/s1600/AssertivenessSkills.jpg

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sse rtive b e h a vio r:n clu d e s , ,Starting changing or endingconversations , ,Sharing feelings opinions

.and experiences with others Making requests and asking

for favors Refusing others' requests if

they are too demanding Questioning rules or

traditions that don't makesense or don't seem fair

Addressing problems orthings that bother you

Being firm so that yourrights are respected

Expressing positive emotions

Expressing negative emotions

http://1.bp.blogspot.com/-zOn3PSxLn7k/TkkYLQMcAEI/AAAAAAAAAh8/fdBXDO--YiY/s1600/AssertivenessSkills.jpg

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WHAT ARE THE BENEFITSOF BEING ASSERTIVE?

- ,im p ro v e o u r self e ste e m

- .se lf co n fid e n ce a n d se n se o f se lf B y m a kin g cle a r o u r n e e d s an dfe e lin g s w ith o u t b e in g a g g re ssiv e o r

,w o rryin g a b o u t u p se ttin g o th e rs

,w e ca n re d u ce stre ss te n sio n a n da n x ie ty

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WHAT HAPPENS WHEN WEARE NOT ASSERTIVE?

Through being unassertive we can suffer a loss

-of self esteem as the needs of others override

. ,our needs If we do not express our thoughtsfeelings and ideas we can lose our sense of

.who we are Relationships can also be affected,by a lack of openness and poor communication

, .leading to stress anxiety and depression

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IF WE AREN'T BEINGASSERTIVE WHAT ARE WE

BEING?

, When talking about assertiveness three

main types of behaviour are often:mentioned.1 Assertive.2 Aggressive

.3 Passive

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CHARACTERISTICS OFPASSIVE BEHAVIOUR

.1 Rambling.2 Letting things slide without comment

.3 -Beating about the bush not saying what youmean

.4 ,Apologising inappropriately in a softunsteady voice

.5 ;Being unclear averting gaze

.6 - ,Posture backing off from others slouchingshoulders

.7 ; Wringing hands winking or laughing whenexpressing anger

.8 Covering mouth with hand

.9 , "Using phrases such as If it wouldn't be too", "... ",much trouble but do whatever you want

" ... ... .. ... ... .. ... ..."I er um would like um you er to do

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Characteristics ofaggressive behaviour

a)Not respecting personal spaceb)Staring the other person outc)Sarcastic or condescending voiced)Certain gestures (e.g. finger pointing)

e)Threats (e.g. "You'd better watch out", "If youdon't...")

f)Put downs (e.g. "you've got to be kidding", "Don'tbe so stupid")

g)Comments such as "should", "bad", "ought

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ASSERTIVE?

.1 hoose the right time.2 hoose the right place

.3 e direct.4 , .ay I not we .5 .e specific .6 .se body language to emphasize your words .7 .onfirm your request .8 .tand up for yourself .9 earn to be friendly.10 .xpress your opinions honestly

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.11 hare your experiences and opinions

.12 .earn to accept kind words

.13 aintain eye contact

.14 on t get personal

.15 se I statements

.16 tate what you want

.17 .ook for good examples

.18 .tart slowly

.19 eward yourself

.20 on t put yourself down

OW CAN I BECOME MOREASSERTIVE?

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:ssertiveness Chart Comparingnd contrasting CommunicationStyles

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xamples of Assertive Communication"I would like you to read this information I wrote about

.assertiveness" . "Thanks for your suggestion I'll take that into consideration" , , ."No I am not busy on Tuesday but I want to keep it that way"Could you tell me more information so that I can understand what

"you are trying to say?" ."I will have to get back with you about that" ,I think I understand what you are saying but I am in

."disagreement" When is a good time for us to talk about something that has been

"bothering me?

Ex : , ,mples of Communication Styles Aggressive Passive andAssertive.Here is one situation with three possible responses The goal in

the situation is to keep a partner from spending too much money.outside the budget:ggressive , .You idiot I can t believe you bought all that crap

. .You always mess things up You re selfish:assive , . ( Oh well it isn t important Or doesn t bring the issue)up at all :ssertive I would like to know a good time we could talk about

EXAMPLES

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BIBLIOGRAPHY

:// . . / / / - .http juandelgadou blogspot com 2010 09 presentations summaries html :// . . / / / - - -http imprinttrainingcenter blogspot com 2011 08 only healthy communication st

:// . / / / / - - - /http masayamm com 2011 02 06 being assertive lesson 2 :// . . . / / / / .http www leeds ac uk lsmp healthadvice assertiveness assertiveness htm

http://juandelgadou.blogspot.com/2010/09/presentations-summaries.htmlhttp://juandelgadou.blogspot.com/2010/09/presentations-summaries.htmlhttp://imprinttrainingcenter.blogspot.com/2011/08/only-healthy-communication-style-is.htmlhttp://imprinttrainingcenter.blogspot.com/2011/08/only-healthy-communication-style-is.htmlhttp://masayamm.com/2011/02/06/being-assertive-lesson-2/http://masayamm.com/2011/02/06/being-assertive-lesson-2/http://www.leeds.ac.uk/lsmp/healthadvice/assertiveness/assertiveness.htmhttp://www.leeds.ac.uk/lsmp/healthadvice/assertiveness/assertiveness.htmhttp://www.leeds.ac.uk/lsmp/healthadvice/assertiveness/assertiveness.htmhttp://masayamm.com/2011/02/06/being-assertive-lesson-2/http://imprinttrainingcenter.blogspot.com/2011/08/only-healthy-communication-style-is.htmlhttp://juandelgadou.blogspot.com/2010/09/presentations-summaries.html

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THANK YOU !