Passport Installation Guide - ASAP Systems

Passport Installation Guide

Document Version 2/18/2014 Page 1 of 52

ASAP Systems

Passport

Installation Guide

Administrator privileges are required

for the server and PC(s) that you’ll be installing on.

Do not attempt installation from a network or shared drive. All installer files must be on the local machine you are installing on.

You will need to turn off MS Windows 7 UAC in some situations. Specifically if a MS Windows 7 PC is hosting the Passport Web Service

which is part of the Wireless Sync option.

You might need to turn off firewall, security, and virus software as part of the startup process. Once Passport is running then

re-enabling and configuring those components can take place.



Table of Contents

1. Prerequisites ….……………………….……………………………………………………………. 3

2. Download Installer File ………….……………………………..………………………. 4

3. Server Machine Install 3.1 Installer Splash Screen ………….………..……..………..………..…………………………. 5

3.2 Database Engine: MS SQL Server …..….……..………………..………………...………. 6

3.3 Passport Database ………………………………………………………….……………………… 7

3.4 IIS …………………….………………………………….…………….……..………………….………. 8

3.5 SQL Server Compact 3.5 Server Tools ……….……….……..………………….………. 9

3.6 PassportSync Service …...………………..………….……….……..………………….………. 10

3.7 Test & Troubleshoot the PassportSync Service …..…….……..…………….……… 14

3.8 PassportWebService Service (for Wireless Sync option) ………..……………. 22

4. User PC Install

4.1 Installer Splash Screen …………………...………………………………………….………… 25

4.2 Passport Desktop Client Software ……..…………………………………………………… 26

4.3 SQL Server Compact 3.5 Desktop ……….…….…………………………………………… 27

4.4 Passport License File ……….….…………………………….…………………………………… 28

4.5 Log In ……..…….………………………………………………………….…………………………… 29

5. Mobile Barcode Scanner Install 5.1 Install and Configure Microsoft ActiveSync (XP only) ……..…………..…..…..… 31

5.2 Configure Windows Mobile Device Center (Vista, 7) ……..……..……………..… 35

5.3 IIS PassportSync Address in the Passport Desktop Software ……….…….…. 36

5.4 IIS PassportWebService Address in the Passport Desktop Software……...… 38

5.5 Install Passport Mobile Software …..……………………….…..…..……………...……. 39

5.6 Sync the Mobile Device ………….……..…………………….…..………………….….……. 44

5.7 Troubleshoot the Mobile Device Sync .………………………………………………….. 46

5.8 Log In to Passport Mobile Software ……………………………………………….……… 47

6. Barcode Label Printer Install ………...…………………...……………………… 48

APPENDIX A: MS SQL Server Settings ………………………………………………………………………. 51

APPENDIX B: Passport Login Screen Options …………………………………………………………… 52



1. Prerequisites

Standalone PC Installation • Windows Vista Business-Enterprise-Ultimate (32-bit & 64-bit), or

• Windows 7 Professional-Enterprise-Ultimate (32-bit & 64-bit), or

• Windows 8 Professional-Enterprise (32-bit & 64-bit).

• Microsoft .NET Framework 3.5 or higher

• Microsoft OS installation CD/DVD for enabling IIS

Client-Server Installation Server machine

• Windows Vista Business-Enterprise-Ultimate (32-bit & 64-bit), or


• Windows 8 Professional-Enterprise (32-bit & 64-bit), or

• Windows Server 2008 (32-bit & 64-bit), or

• Windows Server 2008 R2 (32-bit & 64-bit), or

• Windows Server 2012 (32-bit & 64-bit).


• Microsoft OS installation CD/DVD for enabling IIS

Client machine(s) / User PC(s)

• Windows Vista Business-Enterprise-Ultimate (32-bit & 64-bit), or


• Windows 8 Professional-Enterprise (32-bit & 64-bit).


Notes � For standalone PC installations please run the installer twice:

- First for the Server components Section 3 of this guide,

- Second for the User PC components Section 4 of this guide.

� Administrator privileges are required for software installation.

� Do not attempt installation from a network or shared drive. All installer files must be on the local

machine you are installing on.

� For MS Windows 7 machines that are hosting the Passport Web Service (such as in standalone

situations or if the Windows 7 machine is the server) you’ll need to turn off UAC.

� You might need to turn off firewall, security, and virus software as part of the startup process. Once

Passport is running then re-enabling and configuring those components can take place.

� The installer includes Microsoft SQL Server Express however the installer accommodates bypassing

that portion of the installation and allowing the Passport database to be created on your own

existing licensed MS SQL Server.



2. Download Software Installer File(s)

Using a web browser go to www.asapsystems.com/delivery.php where you select the OS dependent

installer file for each machine in play.

• For Standalone PC installations you only have one PC in play, thus you’ll download the installer

file to your PC.

• For Client-Server installations you might have two server machines in play if you have dedicated

environments for MS SQL Server and IIS/Web Services. Otherwise a singular server machine can

typically host all server roles required by Passport. Additionally each user PC will need an

installer file.

1. Select an OS Edition,

2. Select an OS Version,

3. Press the Download button,

4. Save the installer file to a known location.

(The .zip files range in size from 180MB -

320MB)



3. Server Machine Installation

3.1 Installer splash Screen

The installers are OS dependent thus you’ll have downloaded one of these files from the CD_delivery

page (previous section) for your server machine installation:

• Passport_Setup_W7_S2008_32.zip




Unzip your downloaded installer file to the desktop or local drive, you’ll have these files or similar…

Run the Passport_Setup_xx_xxxxx_xx.exe, and you’ll have the following splash screen…

1. Select the Server components you

need to install,

2. Press the Start button to begin

installation.

(The following sections of this

installation guide step through the

installation details)



3.2 Database Engine: MS SQL Server

If you have an existing MS SQL Server engine installed and running on this machine the installer will ask

if you want to install the Passport database on it. If you choose to do so the installer will not install MS

SQL Server Express on this machine, thus skipping this section 3.2, and move ahead to the next section

3.3.

Please refer to APPENDIX A: MS SQL Server Settings on page 51 to confirm that your existing MS SQL

Server configuration is appropriate for hosting the Passport database.

If you don’t have an existing MS SQL Server engine, or you choose not to install the Passport database

on it as noted above, then SQL Server 2008 Express will be installed. Please accept the default

installation choices to step through the SQL Server installation, typical confirmation options will be

Install, OK, or Next.

MS SQL Server 2008 Express details:

DB Engine: SQL Server 2008 Express

DB Tool: SQL Server Management Studio

DB Instance Name: PassportSQL

Username: sa

Password: asapasap1!

Example final screen showing that the SQL Server 2008 installation was successful.



3.3 Passport Database

The creation of the Passport database will occur in 3 cycles you’ll see command line windows similar to

this, you may have to press a confirmation button to proceed with each cycle…



3.4 IIS (Internet Information Services)

Enabling IIS is required for syncing the handheld mobile barcode scanners.

Enabling IIS may require the OS installation CD/DVD, if needed there will be an installer message asking

you to insert into your machine’s drive.

This screen will be present during the install…



3.5 SQL Server Compact 3.5 Server Tools

SQL Server Compact is required for syncing the handhold mobile barcode scanners.

This screen will initiate the install, please press the confirmation buttons such as Install, OK, and Next as

they present themselves…



3.6 Create the PassportSync Service

1. Start Menu > All Programs > Microsoft SQL Server Compact 3.5 > Configure Web Sync Wizard

2. Press Next to start the installation wizard.

3. Select SQL Server Compact and press Next.



4. Enter the computer name if it doesn’t default to it, then choose Create a new virtual directory

and then click to expand the computer and expand the Web Sites folder and then click/highlight

the Default Web Site, press Next.

5. Enter PassportSync in the Alias textbox and press Next.

6. Click Yes when the wizard asks to create a new folder.

7. Click Yes when the wizard asks to copy and register the SQL Server Compact Server Agent.



8. Choose Do not require secure channel (SSL). Users will access your virtual directory through a

URL string starting with http://, press Next.

9. Choose Clients will connect anonymously. A user name and password will not be required,

press Next.



10. Uncheck The virtual directory…, press Next or Finish.



3.7 Testing the PassportSync Service

1. Open a Web Browser

2. In the address bar type http://[IP address]/PassportSync/sqlcesa35.dll where [IP address] is the IP

address of the computer running the IIS. (Start Menu > Run > CMD > ipconfig)

3. If the service is running properly, the Microsoft SQL Server Compact Server Agent message should

appear on the screen as shown below.

Make note of the URL address because you’ll need it later on to enter into the Passport Desktop

software, see section 5.3 IIS PassportSync Address in the Passport Desktop Software.

4. If your browser attempts to download the file instead of opening the page as shown above then

you’ll need to:

Windows Server 2003 / Windows XP:

Administrative Tools > Internet Information Services > expand the machines name > expand web

sites > expand default websites > right-click on PassportSync > Properties:

On the first tab set execute permissions to scripts and executables.

Windows Server 2008 / Windows Vista/7:

Administrative Tools > Internet Information Services > expand the machines name > expand web

sites > expand default websites > right-click on PassportSync > Properties:

Double-click to open Handler Mapping, click on execute permissions (on the right) and make sure

everything is selected.

5. If a 404.2 error “The page you are requesting cannot be served because of the ISAPI and CGI

Restriction list settings on the Web server” appears, typically for IIS7+, then you’ll need to:



a) Open IIS Manager

b) Click on the server name

c) Go to ISAPI and CGI restrictions

d) Make sure the first 2 options are allowed

e) Make sure the 3rd

option (which is SQL Server Compact [sqlcesa35.dll]) exists and if not, click

Add from the actions menu, navigate to it and add it and make sure it is also allowed

6. If “error: page cannot be found” appears instead of the above message, please see the following

pages for troubleshooting.

Troubleshooting (1) the PassportSync Service

Confirm if the problem is related to the default web page not being started

Start Menu > Control Panel > Administrative Tools > Internet Information Services

1. Expand your “local computer”

2. Expand the “Web Sites” folder

3. The Default Web Site will say “Stopped” and may also have a red X icon

4. You need to right-click the Default Web Site and choose to Start

5. If the Default Web Site does not start then please see the next troubleshooting section




The IIS may be hosting other web applications such as Microsoft SharePoint with specific

security settings, so you’ll need to give the Default Web Site a different port to use so that it

can be started.

1. Right-click the Default Web Site and select Properties

2. Change the default TCP Port from 80 to any other available port such as 81

3. Once you OK that change you should be able to start the default web site by right-clicking it

and choosing Start.

4. Once the default web site is started note that the IIS Passport Sync address you’ll be using

will not be the default http://[IP address]/PassportSync/sqlcesa35.dll but rather the new

port specific address http://[IP address]:81/PassportSync/sqlcesa35.dll




If you are not able to specify a new TCP Port for the Default Web Site so that it can be started,

or if there are other programs or services that are specifically blocking you from using the

Default Web Site then you’ll need to create a new web site to host the IIS PassportSync

service

1. Right-click the Web Sites directory and choose to Create another web site.

2. A wizard will take you through the steps, first Name the Instance (such as Passport.)

3. Locate a directory by Navigating to My Computer > C: > Inetpub > wwwroot.

4. Give it permissions the first and second boxes should only need to be checked.

5. Re-run SQL Server Compact’s Configure Web Sync Wizard as you did in section 3.6 which is

previous to this… this time you’ll use this new web site you created here to host the IIS

PassportSync service.

6. Now go in and change the default TCP Port from 80 to another available port such as 81 as

per the Troubleshooting (2) section immediately before this one.

7. And as noted in the previous section the IIS Passport Sync address you’ll be using will not be

the default http://[IP address]/PassportSync/sqlcesa35.dll but rather the new port specific

address http://[IP address]:81/PassportSync/sqlcesa35.dll

a. Make sure the port is open on your network and the firewall is not blocking it

b. Make sure no other devices or programs are using that port


Depending on your network, group policy, domain, and firewall settings you might need to

add exceptions or adjust rules to not block the default TCP Port 80 or whichever port you

defined.


Confirm that Microsoft SQL Server Compact 3.1 is not installed

Some machines may already have MS SQL Server Compact 3.1 installed which causes problems for v3.5

which is needed for Passport. Please uninstall v3.1 and then reinstall v3.5 as needed.




In Domain environments additional permissions might be needed to allow access to the PassportSync

folder.

1. Navigate to…

C:\Program Files\Microsoft SQL Server Compact Edition\3.5\sync\SQL\PassportSync

and right-click the PassportSync folder and choose Security. Press Add



2. Enter IIS_IUSRS and press Check Names.

3. The result should be the valid username for the system, so pres OK.



4. The newly entered username for IIS_IUSRS should show in the username list,

additionally please checkmark the Allow box for Full control,

then press OK to finish.




On 64-bit machines please check the IIS Application Pools settings, they should be Enable 32-bit

Applications = False

In the IIS Manager,

select Application Pools,

both the Classic .NET AppPool and DefaultAppPool should be set to Enable 32-bit Applications = False

False



3.8 Passport Web Service

This section is optional – and only valid if you are licensed for the Wireless Sync module.

The Passport Web Service installer may require you be logged in under the Administrator account.

If you’re on a Windows 7 machine you’ll need to turn off User Account Control (UAC).



Configuring the Passport Web Service

1. Go to C:\Inetpub\wwwroot\PassportWebService folder…



2. Open the Web.config file (such as with Notepad)…

• In the appSettings section (green),

- replace the 1st [IIS Server IP] with the IP address of the IIS machine from the external (3G

/alternate Wi-Fi) sync point of view which will be an external IP address,

- replace the 2nd [IIS Server IP] with the IP address of the IIS machine from the internal (Wi-Fi) sync

point of view which will typically be an internal IP address,

both entries without brackets.

• In the connectionStrings section (blue),

- replace the [Passport Database Instance] with the DB server machine’s IP Address\DB Instance

from the PassportWebService IIS machine’s point of view,

without any brackets.

• Save those changes.

An example would be this…



3. Open a web browser,

enter http://localhost/PassportWebService/PublicServices.asmx to make sure the web service is

running. The screen below is a confirmation that.

4. Make note of the two URL addresses you entered in to the Web.config file because you’ll need them

later on to enter into the Passport Desktop software, see section 5.4 IIS PassportWebService Address in

the Passport Desktop Software.



4. User PC Installation

4.1 Installer splash Screen

The installers are OS dependent thus you’ll have downloaded one of these four files from the initial

downloads section for your User PC installation:

• Passport_Setup_XP_S2003_32.zip

• Passport_Setup_XP_S2003_64.zip

• Passport_Setup_XPSP3_32.zip



Unzip your downloaded installer file to the desktop or local drive, you’ll have these files or similar…

Run the Passport_Setup_xx_xxxxx_xx.exe, and you’ll have the following splash screen…

1. Select the User PC components

you need to install,

2. Press the Start button to begin

installation.

(The following sections step through

the installation details)



4.2 Passport desktop client software

This screen will initiate the install, please accept the default choices and press the confirmation buttons

such as Install, OK, and Next as they present themselves…



4.3 SQL Server Compact Desktop

SQL Server Compact is required for syncing the handhold mobile barcode scanners.



If an option for Repair or remove comes up, then Remove (which will uninstall the existing version 3.1 or

3.5), and then re-run the Passport_Setup_xx_xxxxx_xx.exe starting at the point of User PC: Mobile

Components.



4.4 License File

1. You will have received the Passport license file (PassportLicense.xml) via delivery CD, an email

attachment, or download link. Put the license file PassportLicense.xml into the License folder:

Scenario 1 - for a 64-bit PC

If you have C:\Program Files (x86) on your PC then please create a License folder in the ASAP

Systems installation directory…

• C:\Program Files (x86)\ASAP Systems\License

Otherwise you are Scenario 2 - for a 32-bit PC

If no C:\Program Files (x86) folder then you’ll have a C:\Program Files folder, please create a

License folder in the ASAP Systems installation directory…

• C:\Program Files\ASAP Systems\License

Optional Scenario 3 - for sharing a license

The Passport License can be shared so you have the option of putting it in a shared location of

your choice…

• Network path \License folder

2. Unblock the license file:

Once the PassportLicense.xml file is in place you can right-click it and choose Properties, if there

is a button titled Unblock towards the bottom of your properties window please press it, then

OK to close the properties window.



4.5 Log In

Note that this applies to each user account on a PC.

1. Launch Passport.

Double-click the Passport icon on your desktop.

2. Finding the Passport License file.

Passport will find the License file if it is in the default local PC location noted above.

a) Otherwise a popup License Location window will appear, allowing you to Browse to the

license file.

b) Press Save.

c) Then Close the Log In window, and then re-continue at step 1 launching Passport.

• Alternatively you can manually access the License Location window via the login screen:

o Username: license

o Password: passport

Pressing the License Location button will bring up the License Location window.



3. Finding the Passport Database.

Passport will attempt to find the Passport Database and will alert you to its progress, a popup

message will appear with database location information, if it is correct then accept the entry.

• Alternatively you can manually access the Database Connection window

via entering this in the login screen:

o Username: database

o Password: passport

Pressing the Change Connection button will bring up the Database Connection window.

• Manual entry of Database Connection information consists of this:

o Server name: your SQL Server name (example legolas\PassportSQL)

o DB name: Passport

o User ID: asapadmin

o Password: Isildur0*

4. Log In by entering:

• Username: admin

• Password: admin



5. Mobile Barcode Scanner Install

5.1 Install Microsoft ActiveSync 4.5 (XP Only)

Windows Vista and 7 do not need ActiveSync installed because they have a built-in equivalent called

Windows Mobile Device Center. The next section 5.2 addresses that.

Download the ActiveSync 4.5 installer from Microsoft:

Go to www.microsoft.com/downloads and then search for ActiveSync 4.5, the installer file is titled

setup.msi

Upon completion of the install, your PC will need to be restarted.

Connect your mobile scanner for initial setup

a) After restarting you can connect the USB cable and dock the scanner. Ignore the Windows New

Found Hardware wizard that might pop up. Instead, wait for ActiveSync to detect your docked

scanner, then make sure Standard Partnership is selected, and click Next.



b) Choose Synchronize with this desktop computer and click Next.

c) Select No so that you are able to sync with another computer also.



d) Uncheck any checked items, and click Next.

e) Click Finish.



f) Those settings get sent to the scanner…

g) When the synchronization is complete it looks like this…



5.2 Configure Windows Mobile Device Center (Vista and 7)

1. Upon initial docking of your Motorola mobile device, Windows will automatically install drivers which

takes a few minutes. Once completed the Windows Mobile Device Center window will appear.

2. Choose to Set up your device:

• Uncheck all items listed to be synced because Passport does not use any of these items,

• You won’t be connecting to a Microsoft Exchange server,

• You don’t need a shortcut icon on your desktop.

4. Note that you’ll need to repeat that process for other user accounts on the PC

5. On subsequent docking of the mobile device the Microsoft Sync Center will activate confirming that

you are ready to proceed.



5.3 IIS PassportSync Address in the Passport Desktop Software

Log in to the Passport Desktop software at the admin level and go to…

Admin > System Configuration > IIS Settings tab.

Please reference the screenshot on the next page.

1. Enter an Internal IIS Address as per your installation scenario below:

Scenario 1 – If you have a standalone PC installation then you can leave the IIS Address field

blank.

Scenario 2 - In an intranet-networked installation, if the IIS and the SQL Server Compact Server

Tools are installed on a Server machine with a static IP address then enter this into

the IIS Address field…

http://[server ip address]/PassportSync/sqlcesa35.dll

Scenario 3 - In an intranet-networked installation, if the IIS and the SQL Server Compact Server

Tools are installed on a Server machine with a dynamic IP address then enter this

into the IIS Address field…

http://[server computer name]/PassportSync/sqlcesa35.dll

2. Enter an External IIS Address if you will have laptops and PCs outside of your intranet that are not

connecting to your intranet via VPN, or if the Passport Database/IIS/SQL Server Compact Server Tools is

externally hosted then the same situation applies.

• Note that if you do not have any intranet-networked laptops and PCs then you can go ahead

and enter this external IIS Address into the internal IIS Address field above. In other words

the internal IIS address has first priority and external IIS address field has second priority for

the connection attempts.

3. Enter an Internal IP Address if you entered an external IIS address in #2 above. This typically means

that you’ll do port forwarding of the traffic that hits the external IP address in #2 above to a server

machine which will have its own IP address relative to the internal network it is on, and that is the

Internal IP Address that needs to be entered here.

• Please check your router’s NAT settings to guarantee that the outbound traffic IP address

matches the incoming external IP address of #2 above.

4. Press the Save button to save your entry.





5.4 Configure Passport Desktop Software for the Wireless Sync Option

1. Admin > System Configuration >Wireless Settings

2. In the Intranet Address field enter the IP address of the web server machine hosting the Passport

Web Service from the Wi-Fi sync point of view which will typically be an internal IP address,

formatted as http://[web server IP address]/PassportWebService/PublicServices.asmx

In the Internet Address field enter the IP address of the web server machine hosting the Passport

Web Service from from the 3G sync point of view which will be an external IP address,

formatted as http://[web server IP address]/PassportWebService/PublicServices.asmx

3. Press Save

4. You’ll need to do a docked Sync/upload to transfer the settings to the mobile scanner before

wireless syncing can occur.



5.5 Install Passport Mobile Software

In the Passport Desktop software go to Admin > About > Perform DB Updates,

then press the Update Mobile SW button to launch the Passport Mobile software installer.

(For older / Pocket PC 2003 mobile scanners (MC50, PPT8800, MC9000) please contact Support for how to launch

the Passport Mobile software installer.)

1. Select Full installation (all components should be checkmarked)



2. Accept the default installation directory

3. The following sequence repeats 6 times (for each of the 6 components of the full installation). Please

allow each sequence to finish before starting the next.

Wait for the mobile device to

finish it’s installation of the

component (as shown below)

before pressing OK.



Pocket PC 2003 devices will show Windows Mobile 5 and 6 devices will

this screen: show these screens:



The 1st

component in

the installation

sequence might have

you restart the

mobile device

(depending on if you

are Windows Mobile

5 or 6)

The subsequent

components in the

installation sequence

will only require the

OK.



4. Pocket PC 2003 and Windows Mobile 5 devices: Add Passport Mobile to the mobile unit’s Start Menu

(Start Menu > Settings > Personal tab > Menus icon > checkmark Passport Mobile)

Windows Mobile 6 devices: The Start Menu is at the bottom left of the screen. By default the Passport

Mobile application will be in the Start Menu area however you will need to scroll down to the bottom

and then drag it up so that it is easier to access.



5.6 Sync the Mobile Device

In the Passport Desktop software Press the Sync Mobile Device icon.

If an error message appears onscreen “Failed to retrieve device data” or “Server not found” please see

the next section for Mobile Troubleshooting.



If you are using the manual sync mode then press the Upload icon.

If an error message appears onscreen “Failed to retrieve device data” or “Server not found” please see

the next section for Mobile Troubleshooting.



5.7 Mobile Sync Troubleshooting

If an error message appears onscreen when attempting to Sync/upload “Failed to retrieve device data”

or “Server not found” please do this on your mobile device and then try to Sync/upload again.

1. Mobile Device Start Menu > Settings 2. Connections tab > USB to PC

3. Toggle the checkmark - if was checked then uncheck it, if it was unchecked then check it – then OK.

Repeat this toggle if the subsequent Sync/upload still fails. (We believe the most stable setting is when

this is unchecked, however you might have to toggle and Sync 2x to get to that state.)



5.8 Login to the Passport Mobile Software

You must first Sync (upload) via the Passport Desktop software before you’ll be able to log in to the

Passport Mobile software.

Pocket PC and Windows Mobile 5 devices: Start Menu > Passport Mobile

For Windows Mobile 6 devices: Start Menu > Passport Mobile



6. Zebra Barcode Label Printer Installation

Background: Your Passport system prints to Zebra Technologies thermal barcode label printers. Your

Zebra printer is similar to any standard Windows printer in that it connects to your PC via USB cable or

network via Ethernet cable (for network-ready printers). You need to install a Zebra printer driver so

that the printer shows up in your Control Panel > Printers and Faxes (XP), or Control Panel > Printers

(Vista), or Control Panel > Devices and Printers (7).

6.1 Driver Installation

The print driver must be installed while logged in as the Administrator and not just a user who has

administrator rights.

You can use the drivers from the Zebra Install CD that was delivered with your Zebra printer, or you can

download from the Zebra website.

• Zebra Install CD drivers: Insert the Zebra Install CD into the CD drive and the splash screen should

appear automatically. Choose to install Windows drivers, then follow the install wizard for your

particular model.

You can ignore the Windows Found New Hardware Wizard when it pops up during the driver install.

• Zebra website drivers: There is typically more than one download choice so make sure to choose

ZD1452Certified which will have a description such as this: Zebra Designer Driver (32 bit/64 bit,

Windows Certified)

Once the driver is installed you can plug in and power up the Zebra printer, the Windows Found

New Hardware Wizard will kick in and you’ll choose to Install the software automatically

(recommended).

In rare cases the Zebra driver does not work as expected, i.e. barcodes are not printing properly, and

you’ll need to try drivers from:

www.seagullscientific.com

www.nicelabel.com



6.2 Network Installation

When the network-ready Zebra printer is connected to your Ethernet network it will be assigned an IP

address by the (DHCP) network. With the IP address you can use a web browser to access the printer,

the point being that you can choose to View Printer Configuration where at the bottom of the page you

can press the Print Test Page button which confirms that you can connect to the printer through its

Ethernet port and the printer is working.

If it is not known what the IP address of the printer is then you can do either of these to get the IP

address of the printer…

• Print a network/configuration settings printout from the Zebra barcode label printer which

includes the network-provided (DHCP) IP address. Depending on the printer model you’ll

need to navigate via the printer’s display screen and menu buttons to accomplish this.

• Install the ZebraNet Print Server software (from the Zebra CD) on a PC, then Run ZebraNet

View (in multicast mode). Your Zebra printer(s) with their IP addresses will be listed once

the ZebraNet View software utility finds them on your network

Once the IP address is known you Add A Printer in your Control Panel > Printer and Faxes (XP) or Control

Panel > Printers (Vista). The key to this is that you will be adding a local / LPT printer. It may ask for the

printer driver and it is on the CD, when the window pops up it usually defaults to the root of the CD and

there is a file listed that would be the one to select. Once the LPT printer (such as Zebra TLP2844-Z) is in

your Printers area you choose Properties for it, and on the Ports tab you configure it correctly with its IP

address.

Once that is done you will be able to use Passport to print barcode labels.

6.3 Printer Properties

Depending on the method of printer driver installation, you may or may not have entered your label size

as part of the driver installation. In any case it is necessary to check the printer properties for the

preferred label size and the default label size. Instructions are available on our downloads page in the

FAQ area, and at this link:

www.asapsystems.com/instructions/FAQ_Zebra_Barcode_Label_Printer_Properties.pdf



6.4 Calibration

Upon initial delivery and each time after changing labels to a different size, do a calibration in order to

print labels correctly:

• Zebra TLP2844-Z barcode label printer calibration:

Instructions available on our downloads page in the FAQ area, and at this link:

www.asapsystems.com/instructions/FAQ_LP_TLP2844-Z_Calibration.pdf

Basic instructions for Auto Calibration “4-flash sequence”

1. Load the labels and ribbon and close the printer cover.

2. Turn on the printer power.

3. Allow the printer to feed or error out.

4. Press and hold the feed button until after the four flash sequence. For example the green

status LED flashes once, then twice, then three flashes, then four flashes. Release the feed

button.

6. The printer will set the media sensor for the label backing being used and then automatically

feed until a label is positioned at the print head.

7. Upon completion, the printer will save the new settings in memory and the printer is ready

for normal operation.

8. Press the feed button. One entire blank label will feed.

In some circumstances the Manual Calibration “2-flash sequence” might be needed.

• Zebra GK420t barcode label printer calibration:

Instructions available on our downloads page in the FAQ area, and at this link:

www.asapsystems.com/instructions/FAQ_GK420d_t_Calibration.pdf

Basic instructions for Standard Calibration “2-flash sequence”

1. Load the labels and ribbon and close the printer cover.

2. Turn on the printer power.

3. Allow the printer to feed or error out.

4. Press and hold the feed button until after the two flash sequence. For example the green

status LED flashes once, then twice. Release the feed button.

6. The printer will set the media sensor for the label backing being used and then automatically

feed until a label is positioned at the print head.

7. Upon completion, the printer will save the new settings in memory and the printer is ready

for normal operation.

8. Press the feed button. One entire blank label will feed.

In some circumstances the Manual Calibration “7-flash sequence” might be needed.



APPENDIX A: MS SQL Server Settings

SQL Server 2008 ___________________________________________________________________

Mixed-Mode & Remote Connections

Start Menu > All Programs > Microsoft SQL Server 2008 > SQL Server Management Studio

In the Object Explorer pane,

right-click your named SQL Server,

select Properties,

select the Security page,

• the Server Authentication should be SQL Server and Windows Authentication Mode.

select the Connections page,

• the Remote Server Connections should have a checkmark for Allow remote connections to

the server.

Browser Service & TCP/IP Protocols

Continuing from above, in the Registered Servers pane,

right-click your named SQL Server,

select SQL Server Configuration Manager,

In the left pane select SQL Server Services,

• the SQL Server Browser State should be Running.

• the SQL Server Browser Start Mode should be Automatic,

In the left pane select SQL Server Network Configuration,

then Protocols for your named database engine

• TCP/IP should be Enabled

In the left pane select SQL Native Client 10.0 Configuration,

then Client Protocols

• TCP/IP should be Enabled



APPENDIX B: Passport Login Screen Options

Username / Password Functionality __________________

license / passport The License Location button appears, allows you to navigate to your

local Passport License (PassportLicense.xml) or shared Passport License.

database / passport The Database Connection button appears, allows you to specify the

server, database name, and database login credentials if needed.

register / passport Brings up the Passport Registration form, you need to register to

receive the permanent Passport License.

resetusers / passport Allows clearing out all logged in users.

Date post:	18-Feb-2022
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Passport Installation Guide - ASAP Systems

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