CustomerExperienceCanada.com

April 16 - 17, 2020 | Toronto, ON

Past Attendee List

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• CX- From Average to Exceptional

• Big Data and CX

• Voice of the Employee

• CX Improvement & Innovation

• Measuring CX Effectiveness

• Voice of the Customer

• Customer Emotions

Agenda themes:

Takes place in Toronto on April 16-17, 2020. It provides Customer Experience executives with innovative approaches to improving their bottom line with an enhanced and cutting-edge customer experience strategy.

Join us at the 9th annual edition of this exclusive event to generate high quality leads that will drive your sales pipeline. Your attending field sales team will have one on one interactions with senior buyers, who are expected to spend $50mm+ on customer experience solutions over the next 12 months.

Industry leaders speaking at the event include Sherif Mityas, Chief Experience Officer of TGI Fridays, Roy Ben-Alta, Head of Global Data & Analytics Practice at Amazon Web Services, Daniel Kerzner, VP Customer Experience from Virgin Atlantic and more.

Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: Sreedha@strategyinstitute.com • 1-866-298-9343 x 241

33%

13% 9%

8%

16%

21%

Government & Crown Corps

Hospitality & Food

TelecomPharma/

Healthcare

Transportation

Utilities

Industry Stakeholders

Utilities

Finance

Other

Chief / VP / Director Customer Experience

Chief/VP/Director of Marketing

VP/Director/Head Customer

Service, Customer Care

18%

12%

10%

9% 8% 7%

7%

7%

23%

IndustriesTitles

VP/Director/Head Operation

President, CEO, VP

Retail

Who You Can Meet...

CustomerExperienceCanada.com 3Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: Sreedha@strategyinstitute.com • 1-866-298-9343 x 241

Job Title Company

Director, Customer Excellence and Trade Relations Abbott Laboratories

Care Experience Manager AbbVie

Director of Customer Care Access Communications Co-operative Limited

Vice President, Digital Marketing Aha Insurance

VP, Client Services Allianz Global Assistance

Director, Marketing & Customer Experience Allianz Global Assistance

Customer Experience Manager Allstate Insurance

Senior Manager, Customer Insight Allstream

Vice President, Consumer Experience & Management, ICSS Canada

Amex Bank of Canada

Vice President of Client and Partner Experience, APEXA APEXA Corp

SVP Global SVC Excellence Ari Fleet Management

Director, Client Services and Account Management Ari Fleet Management

VP, Customer Service Ash City

Director Customer Experience and Consumer Insights Assurant

VP - Global Operational Excellence Assurant

Senior Manager, Channels and Payments Experience ATB Financial

Vice President, Products & Customer Experience Aviva Canada

VicePresident, Client Services B2B Bank

Director, Client Experience, BMO InvestorLine Bank of Montreal (BMO)

Director, Enterprise Customer Experience Bank of Montreal (BMO)

Director, Customer Experience Bath Fitter

Past Attendees Include:

A Z

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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute

SVP and Chief Member Experience Officer BCAA

Director of Customer Experience Beanfield Metroconnect

Senior Manager, Retail Customer Experience Bell Canada

Canada Head, Customer Experience & Operations Biogen Canada

VP, Customer Service BlueSun

Director of Experience Design BMO Financial Group

VP- Quality Relationship Manager BNY Mellon | Pershing

Director Customer Solutions Bridgewater Bank

Senior VP & Chief Customer Experience Officer British Columbia Automobile Association

Customer Relations Manager British Columbia Ferries

VP, Customer Strategy & Corporate Relations British Columbia Lottery Corporation

Manager, Customer Experience British Columbia Lottery Corporation

Director of Digital Experience and Communication Services British Columbia Pension Corporation

Vice President of National Service Brother International

Director of Customer Experience Program Brother International

Global Head Of Customer Experience Buckzy Payments

Manager, Airport Community Engagement Calgary Airport Authority

Director of Marketing and Communications Calgary Chamber of Commerce

Chief Executive Officer Calgary Co-op

Head of Digital Transformation & Customer Experience Canada Brokerlink Financial

Manager, Customer Experience Canada Goose

SVP, Delivery, Retail & Customer Experience Canada Post

Marketing Manager Canadian Blood Services

Creative Designer, User Experience Canadian Imperial Bank of Commerce CIBC)

National Manager, Customer Experience Canadian National Institute for the Blind

Director, National Donor Experience & Engagement Canadian Red Cross

Senior Vice President Dealer Relations Canadian Tire

Associate Vice President, Automotive Canadian Tire Retail

CX Portfolio Manager Capital One

EVP Operations CAPREIT

VP, Customer Experience CGI

Vice President,Customer Experience Chartwell Retirement Residences

SVP, Client Experience CI Financial

Vice President of Client Service CI Investment

Director, Channel Management CIBC

Director of Guest Experience Cineplex

Manager, HR & CX City of Brampton, ON

E-Government Program Manager City of Burlington

Leader Customer Experience City of Calgary

Customer Experience Analyst City of Edmonton, AB

Supervisor of Customer Service and Collections City of Kitchener

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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute

Senior Advisor/ Marketing and Communications City of Markham

Manager, Organizational Development City of Ottawa

Manager of Strategic and Business Planning City of Saskatoon

Director of Corporate Revenue City of Saskatoon

Lead, Corporate Business Planning City of St. Albert

VP, Client Service Co-operators Life Insurance - Cumis Group

SVP, Brand Management Director | Corporate Marketing & Communications

Comerica Bank

Chief Experience Officer Conexus Credit Union

Chief of Staff to Executive, Global Customer Experience & Operations

Dell

Director of Customer Experience Deluxe

Team Leader, CSP Experience Desjardins

President Domino Amjet Inc

Managing Director, Customer Experience and Client Solutions Dynacare

Director, Consumer Business, Digital Health, & Innovation Dynacare

Member Services Specialist Edmonton Chamber of Commerce

Passenger Experience Coordinator Edmonton International Airport

Client Experience Associate Educators Financial Group

Manager, Integrated Communications eHealth Ontario

CFO and VP, Corporate Servies Electrical Safety Authority

Vice President, Communications & Stakeholder Relations Electrical Safety Authority

Vice President, Product Strategy & Customer Experience Element Fleet Management

VP Campus Services Emory University

Senior Vice President, Marketing, Corporate Development/Strategy and Digital Banking

Equitable Bank

Head of Customer Experience Equitable Bank

Director National Operations and Customer Experience Farm Credit Canada

Chief Customer Officer FCT

Customer Experience Project Engineer Manager FedEx

SVP, Client Services Fidelity Investments Canada

Vice President, Member Experience & Marketing FirstOntario Credit Union

VOC Program Manager · Customer Support Fitbit

VP Customer Retention / Inside Sales Fluent Home

Director of Customer Experience Fraser Valley Regional Library

Chief Experience and Marketing Officer Fresh Tracks Canada

VP - Sales, Client Services, and IT Fusion Homes

Director Customer Experience & Advocacy G Adventures

Vice President‚ Marketing G&F Financial Group

Chief Experience and Innovation Officer G&F Financial Group

Director, Analytics & Forecasting Gilead Sciences Canada

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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute

Director of Customer Care GO Transit

Director of Dubai the Model Centre Government of Dubai

Manager, Online Service Delivery Service Nova Scotia & Municipal Relations

Government of Nova Scotia

Chief Transformation Officer, Ministry of Social Services Government of Saskatchewan - Executive Council

Vice President, Building Excellence & Innovation Great-West Lifeco

Manager of Group Customer Experience Great-West Lifeco

Vice President Brand, Innovation, Marketing & Measurement

Great-West Lifeco

Vice President, Client Experience & Enterprise Growth Green Shield Canada (GSC)

Customer Experience Manager Hadrian Manufacturing

Vice President, Marketing Home Trust Company

VP Traveller Experience Hopper

SVP & Head of Customer Value Management HSBC Canada

Librarian - HRT, LAS & Student Experience Humber College

Marketing, Customer Strategy, Web Applications Development, & Data Analysis Advisor

Hydro-Quebec

Strategic Marketing Specialist Hydro-Quebec

Director, Customer Intelligence Indigo Canada

Director, Customer Transformation Insurance Corporation of British Columbia

Chief Customer & Marketing Officer Insurance Corporation of British Columbia

Senior VP, Marketing & Communications Interior Savings Credit Union

President Island Savings Credit Union

Director, Performance Excellence Janssen

VP, Customer Experience Jonas Construction Software

Vice President, Customer Experience & Communications Land Title and Survey Authority of

British Columbia

Executive Vice President, Service LGM Financial Services

VP Community and Customer Engagement LifeLabs

Director, Marketing LifeLabs

Marketing Director, Customer Insights and CRM Liquor Control Board of Ontario (LCBO)

Digital Product Lead, APAC Lululemon Athletica

Director, Regional Retail Operations Canada M.A.C Cosmetics Canada

Vice President Client Solutions Mackenzie Investments

Chief Marketing Officer Mama Earth Organics

VP, Service Operations Manitoba Public Insurance

Director of Customer Service Manitobah Mukluks

Director, Customer Centricity Manulife

Vice President, Strategy and Research, Retirement Plan Services Manulife

Consumer Experience Strategist, CCXP Manulife Financial - Retail Markets

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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute

Vice President, Customer Experience Manulife Financial Corporation

VP Customer Experience Communications MBNA

SVP & Customer Experience MBNA

Chief Customer Officer McKesson Medical Imaging

Director Customer Operations & Consistency of Experience McKesson Medical Imaging

Director Customer Experience Medline

CX Strategy & Communications Specialist Mercedes-Benz Canada

Associate Vice President - Member Experience Meridian Credit Union

Vice President, Retail Member Experience Meridian Credit Union Limited

Manager, Customer Care Metrolinx

Vice President, Customer Service & Operations Miele

Director, Customer Experience Office Ministry of Labour

Marketing Director MiWay Transit

Manager, Miway Customer Experience MiWay Transit

Director, Customer Experience Moneris Solutions

Director, Client Services Mount Pleasant Group of Cemeteries

Director, Marketing Mountain Equipment Co-op

General Manager, Employee & Business Services Norfolk County

Senior VP, Customer Innovation & Experience Northbridge Financial

Vice President, Customer Experience Nova Scotia Liquor Corporation

Vice President , Client Services NuVoxx

Senior Manager, Customer Experience Ontario Lottery and Gaming

Director Ontario Ministry of Government and Consumer Services

Manager of Stakeholder Relations Ontario Ministry of Government Services

Director Ontario Ministry of Transportation

Director, Marketing & Communications Ontario Northland

EVP of Member Experience Ontario Teachers’ Insurance Plan

Guest Experience Manager Oxford Properties

Director, Marketing & Customer Experience Pharmascience

Director, National Patient Services Quest Diagnostics Incorporated

Director, Client Experience RBC Wealth Management

Program Manager, Corporate Customer Service Strategy Regional Municipality Of York

Customer Experience Manager Reid’s Heritage Homes Ltd.

Manager of Customer Experience Reliance HomeComfort

Vice-President, Customer Strategy and Value Roche

VP Digital, Frontline, Customer Experience and Channels Innovation

Rogers Communications

VP, Client Engagement RPIA

Vice President, Marketing Saskatchewan Indian Gaming Authority

Vice President Partnerships & Supply Management Saskatchewan Liquor and Gaming Authority

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Custom Experience Strategies Summit Past AttendeesPresented by Strategy Institute

Chief Strategy Officer SaskTel

Digital Customer Experience Business Analyst Schneider Electric

Manager Digital Customer Experience Schneider Electric

Senior VP, Global Customer Experience Scotiabank

Vice President, Operations Second Cup

Manager, Customer Service Seneca College of Applied Arts & Technology

EVP Sifton Properties

Director, Talent and Customer Experience Southwest Properties

Director, Global Customer Marketing & Communications TELUS

Customer Experience Strategist, Trainer & Coach Teneo Results

Chief Customer Officer Teranet

Vice President of Customer Success TFI Food Equipment Solutions

CX Operations Lead Thomson Reuters

Manager Service Excellence Toronto District School Board

Director, Finance and Business Management Toronto Police Service

Customer Experience Manager Toronto Sport and Social Club

Manager - Strategy & Customer Experience Toronto Transit Commission

Manager, Facilities, Housing and Residences University of Waterloo

Director, Customer Care Vancouver Airport Authority

VP, Simplified Passenger Travel & CIO Vancouver Airport Authority

Director of Customer Experience and Operations Vaughan Public Libraries

Director, Marketing Planning & Communications VIA Rail Canada

Manager of Customer Experience Walmart Canada

VP Strategic Outsourcing WhiteWater West Industries

Director, Customer Experience Workers’ Compensation Board of Manitoba

Download Brochure

Panel SpeakingThis is a dynamic platform that showcases your personality and expertise alongside other leaders. 1 extra conference pass included.

Conference Chair Undisputedly the position with the most visibility and leadership! This position includes a 15-minute opening address to kick off the conference as well as closing remarks. Provide insight, introduce speakers, facilitate Q&A’s and more. One extra conference pass included.

Speaking PlatformDedicated 30-minute platform for your senior executive to provide an educational presentation and Q&A. Receive high visibility on the program and showcase your industry leadership to a captive audience. One extra conference pass included.

Exclusive Lead Generation Breakfast MeetingExclusive sponsorship of breakfast for 20 leads. Gain detailed insight on what solutions they are looking for to enhance your sales prospects. Two extra conference passes included.

Exclusive Lead Generation Luncheon MeetingAn intimate, invite-only lunch for 14 high quality leads. Use this setting to build your relationships and drive sales down your pipeline. Two extra conference passes included.

Cocktail Reception Host the exclusive cocktail reception after Day 1. Engage with 30 leads on topics covered during the day and network in a relaxed environment with hors d’oeuvres and beverages.

Refreshment Host Exclusive sponsorship of refreshments in the dedicated networking space where 60 attendees will congregate.

Conference Wifi Sponsor Keep everyone connected! Each of our 250 attendees will receive a branded Wi-Fi card featuring your logo and acknowledging your sponsorship.

Charging Station Branded charging station will be set up at your booth, directing up to 4 leads at a time to your booth to charge their phone. Take advantage of the opportunity to have a one-on-one meeting while their phone charges.

Hospitality Suite Own a space where 20 conference speakers and attendees can enjoy refreshments, sit down comfortably to work and network.

Conference ToteInclude your company logo on the reusable conference tote given to all attendees. Conference materials will be placed in the tote, including one insert from your firm, ensuring 200 leads have memorable information about your organization.

Exclusive Lead Generation DinnerAn intimate, invite-only dinner for 14 high quality leads. Use this setting to build your relationships and drive sales down your pipeline. Two extra conference passes included.

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Sponsorship Options

Interested in generating leads from the buyers attending the event, to build your sales pipeline? contact: Sreedha@strategyinstitute.com • 1-866-298-9343 x 241

Opportunities fill up on a first-come, first-served basis

Maximum Outcome(Title Sponsor)

Lead GenerationThought

LeadershipThought

Leadership Branding

Speaking

Lead Generation Meetings

Lead Generation Attendee List

Passes 4 2 3 2 1

Branding & Social Media

VIP Dinner

Table Top/Booth

PR

YOUR BUSINESS OBJECTIVES

PLATINUM GOLD SILVER BRONZEVIP HOSTPlenary Speakers ExhibitorLunch/Dinner/Breakfast Plenary Speakers Panel/ Stream Speaking

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Objective-Driven Packages to Attain your Business Goals

INTERESTED IN SPONSORING?DON’T MISS THIS OPPORTUNITY TO BE AT THE CENTER OF ACTION!To learn more, contact Sreedha Varanasi at 1-866 298-9343 x 241 or email Sreedha@StrategyInstitute.com.