Pat Harper, Chief Technology Officer, PGi

Conferencing is growing via UC and becoming the de-facto way for enterprises to communicate

40-75% of audio calls in the enterprise are conference

calls, and increasing

>35%of purchased UC licenses remain

unused

Unified Communications up

28%2016-2021

$53Brevenue by 2022

768Mseats by 2022

Wainhouse Research

Business Trends

75% use 3+ devices:

Desk phone (80%+), Mobile (65%), PC (65%)

50% ITDMs changed

deployments last 12 months; 25%

switched vendors

Multimodal Users Complex & Shifting Environments

75% mid-large

enterprises: 2+ PBX vendors in

production

33% mid-large

enterprises: 2+ UC platforms in

production

50% Identify as desk

phone-first; 20% as mobile-first;

20% as PC-first

Wainhouse Research

User & Buyer Trends

With Enterprise & SMB Customers Increasingly Demanding Fully Converged Unified Communications-as-a-Service (“UCaaS”) Solutions

Customers Want Driving a Large and Rapidly Growing UCaaS Market Opportunity

Fully-Converged, UCaaS Solutions

Cloud Contact Center

Cloud PBX

Online Meeting Solutions

Audio Conferencing

Managed Services & Support

Cloud PBX

Cloud Contact Center

Web & Video Meeting Solutions

Webcasting

IM & Presence

File-based Collaboration

Audio Conferencing

2016 2017 2018 2019 2020 2021

Sources: Wainhouse, “2017 Unified Communications Forecast”Wainhouse, “2017 Worldwide Audio Conferencing Services Market Sizing and 5-Year Forecast”Wainhouse “2017 Worldwide Personal Web-based Conferencing Services Market Sizing and 5-year Forecast”IDC, “Worldwide Contact Center Applications Software Forecast, 2017-2021”

1. Includes both UCaaS and CCaaS market data

2016-2021CAGR

14%$23.6

$9.7

$6.2

$2.8

$2.2

17%

(8%)

2%

28%

$2.8

$2.6

$3.4

$12.4

$3.6

UCaaS1

Cloud PBX

Online Meeting Solutions

Audio Conferencing

New Primary Researchin Collaboration with Mobile World Live

Research in collaboration with Mobile World Live

UC&C Experience

What are the most important features for a communication and collaboration (UC&C) experience?

Audio Quality 39%

Reliability 32%

Ease of Access 14%

HD Audio with Noise Suppression 8%

Ease of Scheduling 7%

Audio Quality and Reliability are the most important features

Research in collaboration with Mobile World Live 7

UC&C Access

What do you expect to be your chosen device for conference calls in the next few years?

Smartphone 44%

PC/Laptop 43%

Conference Room Phone 6%

Tablet 4%

Office Desk Phone 3%

Home Phone < 1 %

Smartphone is now the go-to device for UC&C services

Research in collaboration with Mobile World Live 8

Mobile Access

What are the most important features for accessing UC&C sessions on a smartphone?

HD Audio w/noise Suppression

Ease of Use

Improved battery life

Improved Data Plan Usage

HD Video

43%

26%

12%

4%

16%

Future drivers of mobile experience: Improved network coverage and voice quality

Research in collaboration with Mobile World Live 9

Access Trends

74%of participants access via

an OTT provider/app

How participants currently access UC&C sessions

What are the drivers for using these OTT providers/apps?

20%

50%

10%

30%

40%

70%

60%

80%

90%

Ease of Use

Cost Ubiquity Quality Interoperability

36%

26% 22%10%

6%

Research in collaboration with Mobile World Live 10

• HD Audio and Video• HTML5• WebRTC• Responsive Design• API• VoLTE and ViLTE• RCS• Artificial Intelligence• Machine Learning• Bots

Latest Technology Trends

Leverage scale and innovations from open standards & frameworks

Cloud is driving enterprise innovation

12

Time spent supporting a global, increasingly mobile workforce

The lack of focus on ROI, user adoption and business value

The absence of dedicated customer support and implementation services

The lack of service availability, reliability

and security

The complexity of our business communications approach

Today’s Solutions are Not Built for Tomorrow’s Workforce

Decreased employee communications &

productivity

$ !

$ !

$ !!

!

!

Today’sIT Leader

Common Business Frustrations

86% of professionals attribute work failures to lack

of collaboration and poor communication

Information workers waste an inordinate amount

of time orchestrating work rather than doing work. We spend

our time looking for information and people, and then

connecting and coordinating them to ensure that good decisions

are made.

It is all terribly inefficient.

Frog Design

“Knowledge Workers need an Industrial Revolution”

Managing Day-to-Day Tasks Wastes Time

Once they have inventoried,

prioritized and decided what

to do next, they must click

around again to take the next

action.

Nothing is prioritized,

so they have to determine

prioritization themselves.

Users must click around too

many places to stay on top of

calls, voicemails, chats and

meetings.

One Intuitive Platform, One User Experience

Feature-Rich Functionality:

• Video and web meetings in Dolby HD using

global audio network

• Enterprise Voice in HD

• Cloud-based multi-site phone system

• Mobile-first design, device agnostic

• Mobile messaging, group chat and texting

• Visual Voicemail with transcription

• Call recording*

• Call queues and reporting*

• Digital Receptionist with dial-by-name

• Desktop, iOS* and Android* Apps

• Admin web portal

• Over 50 other UC features

* Available later in 2019

Helping People Connect

GlobalMeet Business Communications Platform

Unified CommunicationsCloud telephony and UCaaS

bundled services

Webcast EventsCloud-based streaming with video distribution & production services

Personal MeetingsVideo, Audio and Web

Conferencingfor everyday meetings

Integrations & Value-Added ServicesMicrosoft Teams, Skype for Business, Webex and more

Operator Assisted ConferencingHigh-profile, white-glove managed

conference calls

Video Webinars Self-service, professional-quality

web events

Video Room ConnectorH.323/SIP video system

cloud integration

GLOBAL SERVICES

AND SUPPORT

Serving the End-to-End

Communications Needs

of Enterprises

Improved Productivity, Gives Users Back Time

Communication

streams prioritize

by what’s urgent,

not just recent

Next steps and actions put in

front of the user

Summary of calls, voicemails,

chats and meetings in one tab

Join Now

Call Back

Soon

Respond

Later

Join Later

• Calendar-aware scheduling

• AI-assisted meeting prep

• Natural language processing

• Live captions

• Meeting host can quickly see missing attendees

• Pre-populated recording title from meeting subject line

• Host reminder to record meeting and email recording to absent participants

• Post-meeting transcripts

• Automated follow-up reminders and meeting summaries

• Integrations and workflow creation

Improved Efficiency with Smart Collaboration

Quality and Secure Business Connections with SD-WAN

• Enterprise quality of service

connectivity using SD-WAN

• Voice quality with privacy and control

• Cost-effective QoS over any network,

including public Internet and 4G LTE

• Real-time prioritization to optimize

application performance without the

cost of a private network

• Automatic failovers with multiple

network connections

• Global scalability and flexibility

Customer Service Excellence

• Dedicated implementation team

• Detailed implementation strategy & project plan

• Training & communication plans

• Instructor-led training sessions

• Tailored videos, tutorials and end user training guides

• Ongoing user adoption campaigns

• 24/7 in-product support in 12 languages for all users via chat, email or phone

24/7

Our customer success program ensures a smooth transition, high user adoption and an outstanding customer experience. Adoption rates of nearly 80% are often achieved.

Solve Your Business Challenges

Superior Collaboration

Customer Service Excellence

Lower Communications

Costs

High User Adoption

Improve Productivity; Give

Time Back

Q&A