Guide to the Simon Patient Lodge Patient Advice & Liaison Service To make comments or raise concerns about the Trust’s services, please contact the Patient Advice and Liaison Service (PALS). T 020 7188 8801 or E [email protected]Language Support This page provides information on how to contact us in the many languages used in our diverse community. English If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815, fax 020 7188 5953 or email [email protected]Shqip Nëse keni nevojë për përkthyes ose për informacion rreth shërbimit që po merrni në gjuhën ose formatin e zgjedhur nga ju, luteni të telefononi nënumrin 020 7188 8805, faks 020 7188 5953 ose Email [email protected] ية ل عرب ل غة أو ي ال يها ف عل ح صل تي تي ة ال ع نات عن مدي ال م ع لوما ي ال ترجم أو ال ي مجة ال ي حا نت ف ن ك8817 3595 فاك س أو رق م ال020 8817 6088 فل هات رق م ا صل برك, ات يا ت ش كل ح سب اخ ي ال ف020 ينورتكلالا ديربلا وأ[email protected]中文 如果您需要翻譯人員或有關對您的療程的任何資訊，請撥 020 7188 8808, 傳真 020 7188 5953 或 寄電子郵件至 [email protected]Français Se vous avez besoin d´un interprète ou souhaitez obtenir des informations sur vos soins dans la langue ou le format de votre choix, veuillez appeler le 020 7188 8809, envoyer une télécopie au 020 7188 5953 ou envoyer un email à l´adresse suivante : [email protected]Polski Jeśli potrzebują Państwo pomocy tłumacza lub chcą Państwo otrzymać w określonym języku lub formacie informacje na temat opieki, jaką są Państwo otaczani, prosimy o kontakt pod numerem 020 7188 8815 (faks 020 7188 5953) lub na adres email [email protected]. Português Se necessitar de um intérprete ou de informações sobre os cuidados que está a receber no idioma ou formato da sua preferência, Contacte-nos através do número de telefone 020 7188 8810, do fax 020 7188 5953 ou através do email [email protected]Language Support – continued Somali Haddii aad u baahan tahay turjubaan, ama aad u baahan tahay war ku saabsan daryeelka aad ku heshid oo ah afka ama qaabka aad jeceshahay, Fadlan soo wac 020 7188 8811, fax 020 7188 5953 ama iimaylka [email protected]Español Si necesita un intérprete o información sobre el tratamiento que está recibiendo, en el idioma o en la forma que elija, llame al nº 020 7188 8812, envíe un fax al nº020 7188 5953 o envíe un correo electrónico a [email protected]Türkçe Bir tercüman gerekiyorsa ya da size sağlanmakta olan sağlık hizmet hakkında istediğiniz dilde veya biçimde bilgi almak istiyorsanız: Lütfen 020 7188 8813'üi arayınız, 020 7188 5953'e faks gönderiniz ya da [email protected]adresine e-posta gönderiniz Tiếng Việt Nếu quí vị cần một thông dịch viên, hoặc cần những thông tin về việc chăm sóc mà quí vị đang nhận được theo ngôn ngữ hoặc dạng lựa chọn của quí vị, Vui lòng gọi 020 7188 8814, fax 020 7188 5953 hoặc Gửi email đến [email protected]Simon Patient Lodge Gassiot House, St Thomas’ Hospital, Westminster Bridge Road London, SE1 7EH E [email protected]T 020 7188 0346
Transcript
Guid
e to
the S
imo
n P
atie
nt L
od
ge
Patient Advice & Liaison Service To make comments or raise concerns about the Trust’s services, please contact the Patient Advice and Liaison Service (PALS).
Language Support This page provides information on how to contact us in the many languages used in our diverse community.
English
If you need an interpreter, or information about the care you are receiving in the language or format of your choice, please call 020 7188 8815, fax 020 7188 5953 or email [email protected]
Shqip
Nëse keni nevojë për përkthyes ose për informacion rreth shërbimit që po merrni në gjuhën ose formatin e zgjedhur nga ju, luteni të telefononi nënumrin 020 7188 8805, faks 020 7188 5953 ose Email [email protected]
ية عرب ل
غة أو ل ي ال يها ف ل صل ع ح تي ت ة ال ناي ع لومات عن مدي ال ع م ي ال ترجم أو ال ي م ي حاجة ال نت ف ن كس 3595 8817 فاك م ال ف 6088 8817 020 أو رق هات م ال رق صل ب يارك, ات ت سب اخ كل ح ش ي ال ف [email protected] ينورتكلالا ديربلا وأ 020
Se vous avez besoin d´un interprète ou souhaitez obtenir des informations sur vos soins dans la langue ou le format de votre choix, veuillez appeler le 020 7188 8809, envoyer une télécopie au 020 7188 5953 ou envoyer un email à l´adresse suivante : [email protected]
Polski Jeśli potrzebują Państwo pomocy tłumacza lub chcą Państwo otrzymać w określonym języku lub formacie informacje na temat opieki, jaką są Państwo otaczani, prosimy o kontakt pod numerem 020 7188 8815 (faks 020 7188 5953) lub na adres email [email protected].
Português
Se necessitar de um intérprete ou de informações sobre os cuidados que está a receber no idioma ou formato da sua preferência, Contacte-nos através do número de telefone 020 7188 8810, do fax 020 7188 5953 ou através do email [email protected] Language Support – continued
Somali Haddii aad u baahan tahay turjubaan, ama aad u baahan tahay war ku saabsan daryeelka aad ku heshid oo ah afka ama qaabka aad jeceshahay, Fadlan soo wac 020 7188 8811, fax 020 7188 5953 ama iimaylka [email protected]
Español Si necesita un intérprete o información sobre el tratamiento que está recibiendo, en el idioma o en la forma que elija, llame al nº 020 7188 8812, envíe un fax al nº020 7188 5953 o envíe un correo electrónico a [email protected]
Türkçe Bir tercüman gerekiyorsa ya da size sağlanmakta olan sağlık hizmet hakkında istediğiniz dilde veya biçimde bilgi almak istiyorsanız: Lütfen 020 7188 8813'üi arayınız, 020 7188 5953'e faks gönderiniz ya da [email protected] adresine e-posta gönderiniz
Tiếng Việt
Nếu quí vị cần một thông dịch viên, hoặc cần những thông tin về việc chăm sóc mà quí vị đang nhận được theo ngôn ngữ hoặc dạng lựa chọn của quí vị, Vui lòng gọi 020 7188 8814, fax 020 7188 5953 hoặc Gửi email đến [email protected]
Simon Patient Lodge
Gassiot House, St Thomas’ Hospital, Westminster Bridge Road
waiting room, dining room, television room and ensuite bedroom.
Placement Guidelines – patients will only be eligible to
stay if they are:
□ Able to meet their own safety, hygiene and personal care needs.
□ Independent and mobile, with minimal assistance.
□ Able to administer their own medication and care for any extra vascular devises.
□ Able to raise an alert if they feel unwell or in the event of an emergency.
□ Medically fit for discharge from acute hospital care.
□ Not suffering from an acute mental health illness.
Reservations – the referring clinical department is required
to complete a reservation form for all patients, which includes the following details:
□ Patient’s name, date of birth, hospital number, consultant, contact number and address.
□ Specific details of the procedure, such as nil by mouth, place of procedure and MRSA status.
□ Length of stay.
□ Department’s cost-centre code.
□ Authorised staff member’s details and contact number.
The Placement Guidelines and the Reservation Form are available to download from GTi - http://gti/services/capitalestates/OperationsGroup/accomm/stthomas/stthomaspatientaccommodation/simon-patient-lodge.aspx
Testimonials – our patient’s opinion of the Lodge is very
important to us, as we are constantly striving to improve. We love to hear their comments and suggestions, as per the below:
□ ‘You and your team have created one of the best kept secrets in the NHS. If there was an alternative to hospital wards then this is it. Keep up the good work!’ – May 2016
□ ‘To all the lovely staff, I have been extremely tired during my treatment, so the chance to rest has helped beyond belief. Everyone here is not only efficient but also kind and friendly, I have felt extremely spoilt. You truly are heroes
of the NHS!’ – June 2016
Guide to the Simon Patient Lodge –
Lodge – is a unique facility specifically designed to provide
‘step down’ accommodation for pre/post procedure patients, who no longer require on going clinical care.
Pledge – is to create a ‘home from home’ environment,
helping patients have a positive experience by making sure they feel confident that they are able to relax in a peaceful and safe environment.
Team – are highly experienced and dedicated to ensuring
excellent customer service is at the heart of our day-to-day operation. They are available 24 hours a day to answer any queries patients may have during their stay.
Facilities – available to all patients include communal dining,
television and waiting rooms; disabled bathroom facilities; free wifi; a coin operated pay phone and a Hospedia pay-as-you-go TV in all bedrooms. Patients are accommodated in ensuite bedrooms fitted with a call system for urgent assistance; and are provided with complimentary bath linen and toiletries.
Rates – are re-charged to the referring clinical department:
□ £100 for a single room and £120 for a twin room.
Location – set within the heart of the St Thomas’ site and
only a short walk from the main entrance of the hospital. There are many nearby public transport options available, for those wishing to explore the city of London.
Simon Patient Lodge
3rd Floor Gassiot House via the outpatient entrance
