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8/10/2019 Patient Centered Care the Way Forward
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KPJ Healthcare Conference
2014
Patient Centered Care:
the way forward
8/10/2019 Patient Centered Care the Way Forward
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Professor Lyn Karstadt
NURSE
Executive Dean Faculty of
Health Engineering and Sciences
8/10/2019 Patient Centered Care the Way Forward
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Engaging Patients and
Families:
Establishing Mutual Trust and
Clinical Collaboration
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The engagement of patients and their
families must to be considered from
multiple perspectives
Establishing trust and collaboration
depends upon the understanding of
the roles responsibilities and
priorities of all parties
8/10/2019 Patient Centered Care the Way Forward
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The over-arching message:
Despite all of the challenges of the system, there
are hospitals that are figuring out a way to create
Patient-centered culturethey're doing it...And it's
the little things that they put into place that
actually impact the patient's experience. But whenyou take them all together they begin to change the
culture. And even though they may not have a huge
impact on the macro system, in that hospital and
for thosepatients, they are making a difference.
(Susan Frampton, Planetree)
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Considering a case study..a case study
design has thestrength ofbringing intofocus a single
unit ofinvestigation,or instance..
Mostappealingdesign for
applied fieldswhich
include..Health
gain understanding which can go
some way to enhancing practice byreviewing education, modernisation,
. Updating guiding principles
Merriam
(2009).
Enables the
researcher to
examine
processes andproblems
8/10/2019 Patient Centered Care the Way Forward
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Meet Harriett
H d hi l
8/10/2019 Patient Centered Care the Way Forward
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How does this message apply toHarriett:
Despite all of the challenges of the system, there
are hospitals that are figuring out a way to create
Patient-centered culturethey're doing it...And it's
the little things that they put into place that
actually impact the patient's and the familysexperience. But when you take them all togetherthey begin to change the culture. And even thoughthey may not have a huge impact on the macro
system, in that hospital and for those patients, theyare making a difference.
(Susan Frampton, Planetree)
8/10/2019 Patient Centered Care the Way Forward
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Jane Cummings :Chief Nurse (England)
..Fundamentalhuman need tobe looked after
with care anddignity..
....Fundamentalhuman need to belooked after with
respect andcompassion..
essential actions to be undertaken
by professional and care staff todeliver quality care to a high
standard
Sixsupportingcore values.
Nurses need to
be introduced to
such fundamentals
throughout theirtraining/education
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So what about Harriett?
challengersencounters of care that fallsshort of what they have a right to expect bya long way we miss too many opportunitiesto support people to keep well Society and
the healthcare and support system is changingfast we all need to adapt
..acknowledge professional commitment andvalues that that drive determination to make
a difference the potential to transform. sieze the opportunity to create the future
where people are placed at the heart of care
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Back to Harriett.
Competence
Courage
CareCompassion
Communication
CommitmentCummings (2012)
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Thinking, doing, and caring (Karstadt, 2010)
Central ConceptViable Knowledge
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My Mum
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Thank you