Date post: | 21-May-2015 |
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CA HIE Patient Engagement Group
Report out to Cal E-Connect
Process
• Weekly meetings– 40 members signed up for group
• Doctors, Patients, Administrators, Health Plans– Average of 15 members per meeting
• Overlay of key sources of information– Original strategic plan– Planning process operational plan– Meaningful use– Individual contributions– Industry research
• Merged a wide perspective of views and voices– Worked through debates and challenges in our membership
Models Developed
• Innovation pyramid
• Strategies and tactics
• Detailed use cases (matrix of functions & features)
Evolving with Patients
Ensuring Patients Participate
Enabling Awareness and Interaction
Privacy, Ease of Use, and
Security
Meaningful Use
Technical Connections and
Interaction
Marketing and Education
Innovation
Evolving with Patients
• Mobile, fun, and easy to use.
• To engage application developers– Service orientated– Aggregated– Mobile– Alerts– Read and Writable– Real-time– Embrace personal data as
core asset of the system
Decision trees in a personal life
• Decision trees change patients lives• Triggered from
transactions• By the book• Ability to “run an
audible”• Overlay engagements
on life timeline
Use is the Meaningful Measurement
• Success for CA HIE should be measured by engagement– # of providers– # of patients– # of web views– # of messages– amount of time– # of victories
HIE Engagement is a Social Network
• It’s about me– Wife– Children– Moms, Dads– School– Nurse– Doctor– Yoga– Stop Smoking
Person as a View
• Health exchange is start to building real life engagement– Personal private cloud– Caregiver cloud– Hospital operate cloud– Insurer payment cloud– Script management cloud– Community clouds
• Person creates link between systems and improves quality of info
The Roadmap
Establish the framework
Incentivize providers to participate
Empower application developers to leverage the framework to empower patients
Is there an app for that…
Job, Workflow, Diagnoses, Friend, Blood Cells, Medications, Community
Developing Scenarios
• Let’s assume– Exchange is real-time– Smart phone for all– Push notifications HIE
Me
Info, in real-time
• Care Receipt to Phone.• Reminders accepted• From any provider
(with or without specific technology)
HIE
Me
Me
Tear sheet with base facts
• Medication info– Administration– Safety– Options– Combinations
Care Giver Handoff
• Care Giver– Transferability– Power tools
• Care Watcher– Checks in– Learns
HIE
Me
“Nurse Ratchet” – Relentless Check In
• Did you• Did, did, you• Did, did, did, did, you• Did you?
• Reminders are social outcomes are shared
Me
Bonus: Location to Payment
• Care Receipt to Phone.• Reminders accepted• From any provider
(with or without specific technology)
• Rewards
HIE
Me
Bonus: Digging into more information
• Federal data• Provider content• Doctor favorites• Pharma materials• Local programs
• Rewards
Me
Cloud Computing: Is a Ripple in Time
• Private Cloud– Consolidating resources– Removing OPEX
• Public Cloud Examples– Claims processing– Scientific modeling
• Enterprise Apps– Citrix Receiver #1 iPad App
Data Center
Amazon
Rackspace