Patient Information Leaflet
SCA Trafalgar Dental Practice – Gosport
Rowner Health Centre, 143 Rowner Lane, Gosport, Hants. PO13 9SP
Telephone: 02392 545000
Email: [email protected]
Visit us online: www.scagroup.co.uk/dentistry
Opening Hours
Monday – Friday 08.00 – 20.00
We are closed over the weekend and on bank holidays
If you have a dental emergency outside of our normal opening hours, you
can access advice and / or treatment via telephone by dialling 111. Calls
are free and the service is available 365 days a year, 24 hours a day.
Please note, this service is not provided by the practice but commissioned
by NHS England.
If you need a copy of this leaflet in a different format, please ask a
member of the reception team
We can arrange interpretation and translation services. Please let us
know whether you will require this service when booking an
appointment.
Leaflet updated: 28.3.17
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Important Information
You are required to pay NHS dental charges unless you hold a valid exemption.
Before your course of treatment, you will be asked to sign your NHS PR form. This
form is a declaration of your agreement to pay NHS dental charges or to declare
your exemption. The practice will not be held responsible for any declaration of
exemption made. We will always ask for any Dental Charges to be paid in
advance, however, on occasions, this may not always be possible. If at the end of
the treatment the balance is not paid, we will pursue the outstanding balance.
Failure to pay an outstanding debt may result in us removing you from our practice
list and legal action being taken.
A dental emergency is classed as pain, swelling or trauma. You will be offered the
first available slot, however, if a slot is not available you will be offered a sit and
wait service on the day. The purpose of your appointment is to relieve your pain
and any associated treatment will need to be booked thereafter. An emergency
appointment is a separate course of treatment and will incur the appropriate NHS
charge (unless you are exempt from NHS dental charges).
We need 24 hours’ notice of cancellation. If you fail to attend or late cancel two
appointments within one year, we may not be able to complete your treatment or
offer you another appointment Always cancel your appointment in advance to
ensure that your slot can be offered to someone else in need.
Although we make every effort to ensure that our clinics run on time, on
occasions, you may be waiting longer than expected. Please be patient. We will
always try and run to schedule, however, some cases may not present as
expected and therefore run over the time booked, therefore, we would much
appreciate your patience and understanding. Thank you.
Your dentist may have advised that you should see our Dental Hygienist. The
Hygienist treatment is available on a private basis only, at a cost of £45.00 per
appointment. The appointment will last between 20—30 minutes, depending on
each individual case. At the point of booking, we ask for a £22.50 deposit. In
case of you failing to attend the hygienist appointment or in case of late
cancellation (i.e. less than 24 hours’ notice), the deposit will be lost.
To ensure that we hold up to date information for you, you must advise us of any
changes to your details and also your medication. Upon registering as a new
patient, you must ensure that you fully complete your registration form; carefully
answering each question, those forms that are not fully complete will not be
registered on our database.
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SCA Trafalgar: Excellence in Dentistry
SCA Trafalgar is a social enterprise delivering high quality NHS dentistry in
Hampshire and Dorset. Currently, around 80,000 dental patients receive
treatment though our network of services. At SCA Trafalgar we are proud to
deliver NHS dentistry in areas that had little or no access to NHS dentistry
and where dental need was high in the community. Trafalgar is changing
lives and helping thousands of people to improve their oral health and
hygiene. As a social enterprise we reinvest every penny we make back into
the organisation and the wider community to help us improve more lives.
SCA Trafalgar is part of the SCA (Social Care in Action) Group of social
enterprises which also include health and social care services, specialist
community transport services, training and consultancy and the Fenwick
Health and Wellbeing Centre in the New Forest. To find out more about the
SCA Group go to www.scagroup.co.uk or call 023 8036 6663.
Welcome to Trafalgar Dental Practice Gosport
Many thanks for choosing Trafalgar Dental Practice Gosport. We currently
provide Dental services to approximately 14,000 patients in Portsmouth and
the surrounding areas. We aim to provide dental care of a consistent high
quality for all of our patients and we are serious about promoting and
educating our community on preventive care.
Meet our Team
We have a fantastic staff team that are committed to providing you with the
best possible dental care and service, delivered within a modern, state of
the art Dental Practice. All staff in the practice partake in regular continuing
professional development (CPD) meeting the General Dental Council’s
requirements
Dental Practice Manager
Deborah Foster
Qualification: NVQ L3 Oral Health Care: Dental Nursing City & Guilds
GDC registration number: 12750
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Dental Practitioners
Dr Adriana Muresan
Qualification: DMD Cluj-Napoca 2003
GDC registration number: 107770
Language spoken: Romanian, English
Daniela Tranca
Qualification: DMD Bucharest 1998
GDC registration number: 139263
Language spoken: Romanian, English
Dr Sundeep Marwaha
Qualifications: BDS Lond 2003
GDC registration number: 82274
Language spoken: English
Dr Zita Lyen
Qualifications: Dr Med Dent Semmelweis University 2002
GDC registration number: 84217
Language spoken: English, Swedish
Dr Maria Nimako
Qualifications: BDS Liverpool 2009
GDC registration number: 877743
Language spoken: English
Dr Dimitrios Dimitrakopoulos
Qualifications: Registered Under s16(2A) Dentists Act 1984
GDC registration number: 203876
Language spoken: Greek, English
Dr Teodor Valentine Chiscaneanu
Qualifications: DMD Bucharest 2002
GDC registration number: 120182
Language spoken: Romanian, English, German
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Dental Hygienist/ Therapist
Debbie Withers
Qualification: BSc Dental Hygiene and therapy Portsmouth 2008
GDC registration number: 151516
Language spoken: English
Tanya Knight:
Qualification: BSc Dental Hygiene and Dental Therapy Portsmouth 2011
GDC registration number: 211748
Our Team of Dental Nurses
Carla Austin
Qualification: NVQ/VRQ L3 Dental Nursing City & Guilds
GDC registration number:145350
Vicky Oliver-Hughes:
Qualifications: Qual-National Certificate NEBDN 2011
GDC registration number: 218905
Amanda Gunnell:
Qualifications: National diploma in dental Nursing NEBDN 2014
GDC registration number: 253335
Andrea Hack:
Qualifications: Trainee
Natasha Bute-Trotman:
Qualifications: Diploma in Dental Nursing Level 3 QCF City & Guilds 2015
GDC registration number: 261557
Hasina Gurung:
Qualifications: National Diploma in Dental Nursing
GDC registration number: 265873
Nirmala Gurung:
Qualification: National Diploma in Dental Nursing NEBDN 2016
GDC Registration Number: 263061
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Elouisa Ballard:
Trainee Dental Nurse
Our Team of Dental Receptionists
Carly Goddard
Judy Dyer
Jane Harris
Wendy Plato
Trudy Chattell
Registering as a Patient
Please complete a registration form. This can be collected from the
reception team or you can visit us online, download a registration form and
send it into us. You must ensure that you fully complete your registration
form; carefully answering each question, those forms that are not fully
complete will not be registered on our database. Please note; your NHS
number is not your national insurance number. You can obtain your NHS
number by contacting your GP.
You may wish to state a preference to receive treatment from a specific
provider and we will do our best to accommodate your wishes.
Your Rights and Responsibilities
You are entitled to
A thorough examination of your mouth, teeth and gums
A full explanation of your treatment options
A written treatment plan (including costs); information about NHS
charges clearly displayed in the practice
Advice on how to keep your teeth and gums healthy
Information about this practice and the services available
A care and treatment summary if you decide to transfer to another
dentist
Make a complaint if you are not happy with your treatment and
care.
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You are responsible for
Following your dentist’s advice and the agreed treatment plan to
prevent tooth decay and gum disease
Arriving promptly for your appointment
Treating our staff and patients with courtesy and respect
Paying your bill promptly
Notifying us when you cannot attend an appointment
Booking an appointment
To book an appointment, call the practice 02392545000. We will always
do our best to match an appointment with your request.
Emergency Appointments
Urgent treatment is classed as pain, trauma, swelling or uncontrolled
bleeding. For patients experiencing any of these symptoms please contact
us as early in the morning as possible. We do have allocated emergency
slots but if these are full, we will offer you a sit and wait service, please
note; there will be no allocated time slot for this service and no guarantee
can be given on the length of waiting time
If you have a dental emergency outside of our normal opening hours, you
can access advice and / or treatment via telephone by dialling 111. Calls
are free and the service is available 365 days a year, 24 hours a day.
Please note, this service is not provided by the practice but commissioned
by NHS England.
Missed Dental Appointments
Missed appointments waste valuable NHS time. If you miss more than two
appointments within one year/ course of treatment, without notifying us, we
may not be able to complete your treatment or offer you NHS dental care in
the future. If you miss your very first examination, we will not re-book
another new patient examination for you. Missed private and hygienist/
Therapist dental appointments will result in loss of deposit or charges being
incurred.
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Cancellations of Your Dental Appointment
If you are unable to keep your appointment please let us know with at least
24 hours’ notice so that we can give the appointment slot to someone else
in need. Late cancelled private and hygienist/ Therapist dental
appointments will result in loss of deposit or charges being incurred.
Dental Recalls and Reminders
At the end of your course of treatment, your dentist will discuss with you
when you will need to see a dentist again. Our dentists follow guidelines
issued by the National Institute for Health and Clinical Excellence (NICE).
This means you should attend as often as advised to keep your teeth and
gums healthy.
NHS Dental Charges
There are three standard charges for all NHS dental treatment:
Band 1 course of treatment – £20.60
this covers an examination, diagnosis (including X-rays), advice on
how to prevent future problems, a scale and polish if needed, and
application of fluoride varnish or fissure sealant.
Band 2 course of treatment – £56.30
this covers everything listed in Band 1 above, plus any further
treatment such as fillings, root canal work or removal of teeth.
Band 3 course of treatment – £244.30
this covers everything listed in Bands 1 and 2 above, plus crowns,
dentures and bridges.
For further information on NHS dental charges and the banding system,
please visit www.nhs.uk
Payment of Dental Charges
A written treatment plan will be provided to you, including your fees for your
dental treatment. You will be asked to pay for your treatment in advance.
We accept the following methods of payment: Cash, debit / credit card.
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Exemption If you are exempt from paying NHS dental charges, you must bring proof of entitlement to every appointment. You will be asked to show us written proof that you do not have to pay for all or part of your NHS dental treatment. You will also be asked to sign a form to confirm that you do not have to pay and the declaration you make is your responsibility.
You do not have to pay for NHS dental treatment if, when the treatment
starts, you are:
aged under 18
under 19 and receiving full-time education
pregnant or have had a baby in the previous 12 months
staying in an NHS hospital and your treatment is carried out by the hospital dentist
an NHS hospital dental service outpatient (however, you may have to pay for your dentures or bridges).
receiving Income Support
receiving Income-related Employment and Support Allowance
receiving Income-based Jobseeker’s Allowance
receiving Pension Credit guarantee credit
named on a valid NHS tax credit exemption certificate or you are entitled to an NHS tax credit exemption certificate
you are named on a valid HC2 certificate
Partial help If your name is on a valid HC3 certificate, you may not have to pay for all your treatment. Checks are made on free and reduced cost treatment claims. If you say you have the right to free treatment when you do not, you may incur a penalty charge.
Note You will not be exempt from paying because you receive: Incapacity Benefit, Contribution-based Employment and Support Allowance, Contribution-based Jobseeker’s Allowance, Disability Living Allowance, Council Tax Benefit, Housing Benefit or Pension Credit savings credit, when paid on their own.
Medical conditions do not exempt patients from payment for dental treatment.
Help with Costs
For more advice on receiving help with the cost of NHS dental treatment, go
to www.cfsms.nhs.uk and click on ‘Entitled to help with NHS costs’
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Specialist Services
At Trafalgar Gosport, we do not offer any specialist services, however, if this
is something that you require, please discuss this with your dentist as there
are options of internal and external referral.
Violent and Aggressive Patients
SCA Trafalgar operate a zero tolerance policy. Violent, aggressive and
abusive behaviour will not be tolerated towards our staff and patients. Any
person behaving in such a way will not be seen at the practice and reported
to NHS England and in some cases, also reported to the police.
Complaints and Concerns
Trafalgar Dental Practice aims to give you a friendly and professional
service at all times. However, if you feel at any time that our service has not
met these standards, please address your complaint or concern in writing to
the practice manager, Debby Lucas. Alternatively, you can contact:
Parliamentary and Health Service Ombudsman Millbank Tower, Millbank London SW1P 4QP Telephone: 0345 015 4033
A copy of our full complaints procedure is available at the practice.
If you need help or assistance with your complaint, you may wish to contact the NHS Complaints Advocacy service. This organisation provides free independent advice and support. The organisation for your local area is: Health watch Portsmouth, 3 St Georges Business Centre, St Georges Square, Portsmouth, Hampshire, PO1 3EY, Tel: 02393 977079 Website: www.healthwatchportsmouth.co.uk
Comments, Suggestions and Satisfactions
Here at Trafalgar Dental Services, we are continually striving to improve our
customer service and enhance your experience within our dental practice
and we recognise that regular feedback helps us do just that. All feedback
we receive is displayed to our patients within in practice and delivered back
to the team at staff practice meetings to continually ensure that we offer you
the best possible care and service and to also ensure that we are able to
act upon suggestions and improvements. In order to help us monitor and
improve our services, please complete one of our pre-paid satisfaction
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questionnaires. Alternatively, please write in our patient comment book or
place a note in our secure suggestion box.
Confidentiality, Your Dental Records and Data Protection 1998
We have a legal obligation to keep all of your dental records secure and
confidential. However, where records detail NHS care, from time to time we
may need to release these to a relevant third party, the sharing of
information is also covered under the Act. You have the right to see your
dental records. Where copies of records are requested, a fee will be
charged. Please contact the practice manager for further information.
Freedom of information
Trafalgar Dental Practice conforms to the requirements of the Freedom of
Information Act 2000. A publication scheme has been produced in
accordance with the Act, a copy of which can be obtained by writing to the
Practice Manager.
CQC
Our dental practice is monitored by the CQC (Care quality commission).
CQC Inspectors have the legal right to access patient records if necessary.
If you wish to view our CQC report, please visit: www.cqc.org.uk
Safeguarding
As dental professionals, we have a responsibility to raise any concerns that we may have about the possible abuse or neglect of children or vulnerable adults. If we make a professional judgement we may decide to share our concern with the appropriate authority. Equality and Diversity
You have the right to be treated fairly and not to be discriminated against. We will treat every patient as an individual, with respect and dignity, regardless of age, race, sex, gender reassignment status, disability, religion or belief, sexual orientation, marriage and civil partnership status, pregnancy and maternity.
Patient Participation
We believe passionately about receiving and acting on constructive
feedback from our patients. If you would like to become involved in our
practice forum, please contact the practice manager for more information.
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Infection Control
All of our staff receive a full induction and on-going training in relation to
infection control and prevention. We are fully compliant with new
Department of Health guidelines and carry out regular practice audits to
ensure that our infection control processes are of the highest standard to
ensure patient safety at all times. Our surgeries were specifically designed
to help us deliver the highest levels of infection control and all
decontamination is carried out in a dedicated room, which is used for that
purpose only, using state of the art equipment. If you would like to see our
infection control policy, please ask a member of staff.
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SCA Trafalgar Dental Service runs seven dental clinics across the South Coast bringing dental provision
to over 70,000 NHS patients. Trafalgar was established to give people in areas of high deprivation
access to a NHS dentist.
SCA Advocacy works with vulnerable people in our communities to find solutions to problems that they
have in their lives. We empower and enable them to speak up for their rights in times of trouble. These
problems may be around family, relationships, finance issues, benefits, complaints, adult protection,
child protection, bullying, power of attorney as well as many others. SCA Advocacy currently works
with two local authorities, covering Bournemouth and Havant and provides private advocacy across the
SCA region.
SCA Care provides care at home and day care services which together are a core business for SCA
Group. SCA Care currently works with four local authorities: Portsmouth, Southampton, Hampshire and
Dorset, as well as NHS organisations in most of the corresponding areas.
SCA Fenwick is a health and wellbeing centre in Lyndhurst in the New Forest. The centre offers
meeting space for local groups and organisations, complementary therapies, a gym, and a day centre
for older people with memory loss.
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SCA Quinn provides training for the SCA Group and other health and social care providers in the region.
SCA Quinn Centre offers a range of courses such as diplomas in care, moving and handling, medication
and dementia training.
SCA Transport is an accredited specialist in the provision of community transport and health and social
care transport services. We have 25 years experience of providing services to people unable to use
public transport due to physical problems or vulnerability.
Cobbett Hub and Library is a community library and event space that was saved from closure by SCA
Group, Unexpected Places, a local drama charity and the Friends of Cobbett Road Library. We use
volunteers to help deliver library services.
Options Wellbeing Trust is a well established and respected service of over 45 years standing. We
provide counselling, training and development services across the south of England.
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Many thanks for choosing Trafalgar Dental Practice
Onsite parking available
The practice is fully accessible
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Trafalgar Dental Practice is part of SCA Group
Head Office
SCA Group, Amplevine House, Dukes Road, Southampton, SO14 0ST
Tel: 023 8036 6663 or visit www.scagroup.co.uk