PATIENT PRIVACY TRAINING

ETHICAL PROCEDURES & HIPPA COMPLIANT

CARENA EASLEY

MHA 690

INSTRUCTOR DAVID COLE

JUNE 25, 2015

THE VIOLATION

PATIENT PRIVACY VIOLATIONS HAVE OCCURRED MORE OFTEN THAN NORMAL, ESPECIALLY FOR CELEBRITY PATIENTS AND FOR HOSPITALS WITH NO SAFEGUARDS TO PATIENT RECORDS. IN ORDER TO FIX THE PROBLEM WE HAVE TO MAKE SURE EVERYONE IS IN COMPLETE UNDERSTANDING OF THE LAW AND HOW THEY CAN VIOLATE THEM.

HOW DO WE FIX THE PROBLEM?

A STUDY DOCUMENTED BY ANGELINA CHADWICK EXAMINED PRIVACY, DIGNITY, AND RESPECT IN THE UNITED KINGDOM, FOCUSING ON TEACHING AND IMPLEMENTING PATIENT PRIVACY AND ETHICS.

THE WORKSHOPTHE WORKSHOP OVERALL AIMS AND OBJECTIVES INCLUDED:

• TO DEFINE PRIVACY, DIGNITY AND RESPECT.

• TO IDENTIFY AND RECOGNIZE BEST PRACTICE TO DISCUSS THE PATIENT EXPERIENCE (USING A VIGNETTE)

• TO EXPLORE IMPROVEMENTS TO PRACTICE

• TO IMPROVE THE PATIENT EXPERIENCE TO DEVELOP INDIVIDUAL ACTION PLANS

• TO ENABLE CHANGES IN PRACTICE THE

(CHADWICK, 2012, PG. 186).

TRAININGTHE FIRST TYPE OF TRAINING I WOULD ESTABLISH AMONG MY TEAM IS SELF EVALUATION AS A PATIENT. SCENARIOS IN THIS TRAINING WOULD INCLUDE GOSSIP, RUMORS, AND PRIVACY OF INFORMATION AS A PATIENT. THIS HELPS PUT EMPLOYEES IN THE PLACE OF THE PATIENTS THAT HAVE BEEN VIOLATED.

PUT YOURSELF IN THEIR SHOES

• HOW DO YOU VIEW PATIENT PRIVACY?

• HAS YOUR PRIVACY EVER BEEN VIOLATED?

• HOW DID THIS MAKE YOU FEEL?

• WHAT WOULD YOU SUGGEST THEY DO DIFFERENT?

• WHAT WOULD YOU SAY TO THEM IF YOU HAD THE CHANCE?

HIPAA TRAINING

ACCORDING TO THE US DEPARTMENT OF HEALTH AND HUMAN SERVICES WEBSITE, OCR HAS SIX EDUCATIONAL PROGRAMS FOR HEALTH CARE PROVIDERS ON COMPLIANCE WITH VARIOUS ASPECTS OF THE HIPAA PRIVACY AND SECURITY RULES.

• EHRS AND HIPAA: STEPS FOR MAINTAINING THE PRIVACY AND SECURITY OF PATIENT INFORMATION

• YOUR MOBILE DEVICE AND HEALTH INFORMATION PRIVACY AND SECURITY

• UNDERSTANDING THE BASICS OF HIPAA SECURITY RISK ANALYSIS AND RISK MANAGEMENT CME

• PATIENT PRIVACY: A GUIDE FOR PROVIDERS

• HIPAA AND YOU: BUILDING A CULTURE OF COMPLIANCE

• EXAMINING COMPLIANCE WITH THE HIPAA PRIVACY RULE

HIPAA TRAINING

HIPAA TRAINING WOULD BE MANDATORY FOR ALL EMPLOYEES, AS WELL AS PASSING A COMPETENCY EXAM ON RULES AND REGULATIONS IN ORDER TO CONTINUE TO WORK WITH THE HOSPITAL.

COMPANY ETHICS TRAINING THE NEXT TRAINING WOULD BE OF COMPANY ETHICS LEAD BY THE HOSPITALS ETHICS COMMITTEE. ACCORDING TO THE ARTICLE BY PEARLMAN, “THE UNDERLYING GOALS OF TRADITIONAL ETHICS COMMITTEES ARE: TO PROMOTE THE RIGHTS OF PATIENTS; TO PROMOTE SHARED DECISION MAKING BETWEEN PATIENTS (OR THEIR SURROGATES IF DECISIONALLY INCAPACITATED) AND THEIR CLINICIANS; TO PROMOTE FAIR POLICIES AND PROCEDURES THAT MAXIMIZE THE LIKELIHOOD OF ACHIEVING GOOD, PATIENT-CENTERED OUTCOMES; AND TO ENHANCE THE ETHICAL ENVIRONMENT FOR HEALTH CARE PROFESSIONALS IN HEALTH CARE INSTITUTIONS.”

Author Unknown (2008) Report: Over 120 UCLA Hospital Staff Saw Celebrity Health Records http://www.foxnews.com/story/2008/08/06/report-over-120-ucla-hospital-staff-saw-celebrity-health-records.html

Chadwick, A. (2012) A dignified approach to improving the patient experience: Promoting privacy, dignity and respect through collaborative training. In Nurse Education in Practice July 2012 12(4):187-191

Helping Entities Implement Privacy and Security ProtectionsMedscape Programs Retrieved June 25 2015 from http://www.hhs.gov/ocr/privacy/hipaa/understanding/training/

Pearlman, R. (2013) Ethics in Medicine. Retrieved on June 25, 2015 from https://depts.washington.edu/bioethx/topics/ethics.html

REFERENCES

IT SECURITY TRAINING

• THIS TRAINING WOULD BE SOLELY ON INFORMATION TECHNOLOGY, SAFEGUARDS, PASSWORD RESETS, AND REPORTING ON FRAUD OR UNETHICAL BEHAVIOR AMONG COLLEAGUES.

• TO PREVENT LAWSUIT AND HIPAA FINES, WE NEED TO MAKE SURE OUR EMPLOYEES ARE CAREFUL WITH PRIVY INFORMATION AND THEIR LOG INS.

• ROUTINE AUDITS ON PATIENTS CHARTS WILL BE DONE AND COMMUNICATED TO MEDICAL STAFF TO FOREWARN OF NECESSITY BEFORE OPENING PATIENTS FILES.

TESTING

AFTER COMPLETION OF THE WORKSHOP TRAINING ON ETHICS & PATIENT PRIVACY, ALL EMPLOYEES WILL TAKE A COMPETENCY EXAM AND RESIGN AGREEMENTS ON PATIENT PRIVACY AND HIPAA COMPLIANCE.

IN THIS WAY, WE WILL BE ABLE TO HOLD OUR EMPLOYEES ACCOUNTABLE AND PREVENT HIPAA FINES.