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Patient RightsPatient Rightsandand
Other Ethical Aspects of CareOther Ethical Aspects of Care
Mandatory InserviceMandatory InserviceEffective Date: May 1, 2006Effective Date: May 1, 2006
Viewing This InserviceViewing This Inservice
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ObjectivesObjectives
State the purpose of the Patients Bill ofRights and Responsibilities.
Identify employee behaviors thatsupport patient rights.
Explain the responsibilities of the patient
and the healthcare facility that supportethical treatment.
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The information presentedThe information presented
here meetshere meets Occupational Safety & Health Administration
(OSHA) safety mandates
Center for Disease Control (CDC) infection controlstandards
Joint Commission on Accreditation of HealthcareOrganizations (JCAHO) environment of carerequirements, clinical nursing concepts and skills
Corporate compliance through the Office of theInspector General
Centers for Medicare & Medicaid Services (CMS)standards, quality, and customer service
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Graphic ImagesGraphic Images
Graphic images used in this presentation
include the following sources
Clip Gallery and Clip Gallery Live, 2006Microsoft Corporation. All rights reserved.
LifeART images, copyright 2006,
Lippincott, Williams & Wilkins. All rights
reserved.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
The American Hospital Association
states:
Patients, doctors and other healthcare
personnel must collaborate through open
and honest communication, respecting
each others rights and responsibilities,differences and special needs.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Healthcare providers are expected to
help patients be aware of and
understand theirrightsrights.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
In addition, healthcare providers need to
help patients understand their
responsibilities as well as their rights.
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Patient RightsPatient Rights
The Health System document,
Patients Rights and Responsibilities
and Right to Pain Reliefis available to all Health System
employees, patients and family members
through the Patient Advocates OfficePatient Advocates Office.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
According to this
document the patient has
the following rights:
To know the names of
those caring for him/her
To have his/her physician
tell them their diagnosis,
treatment, and prognosis To know why each
test/treatment has been
ordered
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
As you can see, providing information to
the patient is not only good care
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Other patient rights included in this
document are:
Right to limit the people who visit them
To expect personal privacy to be respected
To expect all communications and records of
care to be kept confidential
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
You can see that
privacyprivacy is a very bigis a very big
issueissue and that allcaregivers must be an
advocate to ensure the
patients privacy.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Who takes care of the patient is also one oftheir rights.
The patient has the right to: Change physicians
Change hospitals and other healthcare providers
Have family members involved in their care
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
In addition to
rights the patientalso hasresponsibilities
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Among the patients responsibilities are:
To know and follow Health System rules
To cooperate with care providers To notify their caregiver if they dont
understand their diagnosis, treatment or
prognosis
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
As you can see,
communicationhas to work both
ways.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Patients also have the responsibility to:
Respect the privacy of their roommate
Be considerate of other patients as well ashealthcare staff
To accept financial obligations associated
with their care
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Finally, it is also the responsibility of the
patient to:
Participate in patient care decisions forthemselves and those within their care
Advise healthcare staff of any dissatisfaction
they have regarding their care
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Those last two responsibilities are
sometimes difficult as patients often feel
powerless while theyre in the hospital.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
It is our responsibility as caregivers to
let the patient know that they can help
us give them good care by telling uswhen things are not going as they
expected.
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Patient Rights & ResponsibilitiesPatient Rights & Responsibilities
Patients are more willingto do that for us if wehave shown them care
and compassion and,that we are willing tolisten to them
even if they have acomplaint.
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A Word About PainA Word About Pain
Patients expect to get information about
pain and pain relief measures from us.
In turn, we expect patients to tell us
about the pain theyre experiencing.
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A Word About PainA Word About Pain
When they let us
know what theyrefeeling it is up to us
to believe them.
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A Word About PainA Word About Pain
Everyone experiences pain differently.
What one person thinks is a smallamount of pain, another person feels as
great pain.
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A Word About PainA Word About Pain
It is not our job to judge their feeling of
pain but
to help them relieve their pain.
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A Word About PainA Word About Pain
If youre unsure how you should react to
a patients report of pain
please contact your supervisor or, one
of the experts we have in the Health
System who specialize in pain and painrelief.
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EthicsEthics
Its impractical to think that all patient
rights and healthcare provider
responsibilities are outlined in adocument such as the Patient Billof
Rights.
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EthicsEthics
Most of the time
we can measure
what we do byproviding care
that is ethically
responsible.
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EthicsEthics
Ethically Responsible means
conducting ourselves according to the
rules and standards of our profession.
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EthicsEthics
In simple language it means:
Treating people kindly
Having respect for the individual and theirpersonal decisions
Providing the best care we can give
Adhering to our professional guidelines
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EthicsEthics
If you have questions about what rules
you should be following or, what rights
and responsibilities a patient has
consult with your supervisor or a
representative of the Patient Advocates
Office.
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Ethical DilemmasEthical Dilemmas
When there is a question about whetherwe are practicing ethically or findourselves in an ethical dilemma
anyone can contact the EthicsEthicsConsultation ServiceConsultation Service by calling the
Hospital operator. Ethics consultantsare on call 24/7.
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UniformUniform EmergencyEmergency CodesCodes
The Maryland Department ofMaryland Department ofHealth andMentalHygieneHealth andMentalHygienehas adopted regulationsrequiring all Marylandhospitals to use a uniform setof emergency security codes.
This means the emergencycodes will be the same fromone hospital to another.
Effective these codes will beused by all departments andunits on the hospital campusas well as hospital owned off-sites.
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Post TestPost Test
Copies of this Mandatory Inservices post testcan be found in. On the WCHS IntranetWCHS Intranet,, WCHS InservicesWCHS Inservices page.
The Meditech LibraryMeditech Library, Human ResourceDevelopment cabinet, Mandatory Inservices InfoMandatory Inservices Infodrawer.
Read the questions and circle the correctanswers on your paper copy.
Give your completed post test to the designatedperson in your unit or department.
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Press the escapeescape key on your keyboard.
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