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Patient Throughput Initiative - Time does not equal money

Date post: 11-Jun-2015
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Presentation was given to physicians and administrators outlining issues in patient throughput in an outpatient arena. Additionally, some recommendations were made to decrease the throughput time.
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= Patient Throughput Initiative Time does not equal money Presented by: Douglas E. Ranahan
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Page 1: Patient Throughput Initiative - Time does not equal money

=Patient Throughput InitiativeTime does not equal money

Presented by: Douglas E. Ranahan

Page 2: Patient Throughput Initiative - Time does not equal money

O u rP A T I E N T S

Page 3: Patient Throughput Initiative - Time does not equal money

$

Page 4: Patient Throughput Initiative - Time does not equal money

O u rP R O V I D E R S

Page 5: Patient Throughput Initiative - Time does not equal money

$

Page 6: Patient Throughput Initiative - Time does not equal money

O u rS T A F F

Page 7: Patient Throughput Initiative - Time does not equal money

$

Page 8: Patient Throughput Initiative - Time does not equal money

Everybody is Waiting

Page 9: Patient Throughput Initiative - Time does not equal money

Impacton Patient Satisfaction

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Would you Recommend?

Page 11: Patient Throughput Initiative - Time does not equal money

O u rS C O R E S

Practice

87%Provider

85%

but are they good...

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Us

OtherMedicalCenters

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Symptoms RemediesCauses

Page 14: Patient Throughput Initiative - Time does not equal money

Symptoms

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Myth*

*Pending further proof in the form of grainy 8MM films

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Patients arelate and causeclinic to run

long

Myth

Page 17: Patient Throughput Initiative - Time does not equal money

87% arrive early or on time

Page 18: Patient Throughput Initiative - Time does not equal money

66% Physicians run more than

15 minutes behind

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Patients wait 44minutes beforeseeing physician

Page 20: Patient Throughput Initiative - Time does not equal money

80 Minutes

Visit cycle time is too long

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Causes

Page 22: Patient Throughput Initiative - Time does not equal money

Scheduled time for appointment does not fit actual time for appointment

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The communication between the front and back office is limited. Staff do not know when patients have arrived.

Page 24: Patient Throughput Initiative - Time does not equal money

Remedies

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Want to cut wait time in half?

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What comes first...

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Modify schedules to see established patients at beginning and new at end of session

Schedules

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Use Walkie-Talkies to communicate front to back

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