PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Tuesday 17 January 2012
The Vale Practice50 Park RoadCrouch EndLondonN8 8SU
The Vale Practice
PatientDynamics GPAQ V3 Analysis Report
PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
PatientDynamics GPAQ
GPAQ Version 3 Report
Contents
PatientDynamics GPAQ
Report Structure
Sample and Methodology
Analysis of Survey Results
Summary of Results
1 Evaluation Questions
2 Report Questions
3 Open Ended Comments
4 Questionnaire
PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
PatientDynamics GPAQ
PatientDynamics is an independent research company specialising in patient experience. PatientDynamics is an approved supplier of NHS Patient Surveys and a licensed provider of GPAQ.
The General Practice Assessment Questionnaire has been developed at the National Primary Care Research and Development Centre in Manchester for the 2005 GP contract. GPAQ helps practices find out what patients think about their care. It specifically focuses on aspects of general practice that are not covered elsewhere in the Quality and Outcomes Framework – for example, access, inter–personal aspects of care and continuity of care. GPAQ is very similar to GPAS (the General Practice Assessment Survey), which has been extensively used and validated in general practice.
GPAQ Version 3 has been developed by the Cambridge Centre for Health Services Research at the University of Cambridge in collaboration with Peninsula Medical School. GPAQ was originally developed from the PCAS survey with permission of Dr Dana Gelb Safran.
The PatientDynamics GPAQ kit provides everything necessary to perform an independent, reliable survey for GPs with total confidentiality and anonymity for patients.
Report Structure
The results of the survey are summarized in the following sections:
1. Evaluation Questions – patients made a judgement about how good that aspect of care was. Each score is a mean for all patients who completed the question, represented as a percentage of the maximum possible score.
2. Report Questions – patients were asked about specific experiences or were asked for specific information.
3. Demographic Questions
Sample and Methodology
The practice / doctor sent in their analysis questionnaires to PatientDynamics. PatientDynamics entered the questionnaires and produced this report.
A minimum of 50 replies per doctor was recommended for analysis.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Analysis of Survey Results
For evaluation or ‘rating’ questions, an average score for the whole sample was calculated.
Q1 Q2, Q3, Q6
Rating Score
Very helpful 100Fairly helpful 67Not very helpful 33Not at all helpful 0
Q10, Q12, Q14, Q34 Qs 19-23 & 25-29
Rating Score
Excellent 100Very Good 80Good 60Fair 40Poor 20Very Poor 0
Q24, Q30 Q31, Q32, Q33
Q35
As GPAQ V3 is a new questionnaire there is not yet enough data to produce benchmark figures using GPAQ V3 alone. An estimate has been made using previous GPAQ data sets.
Rating Score
Very easy 100Fairly easy 67Not very easy 33Not at all easy 0
Rating Score
Very good 100Good 75Fair 50PoorVery poor
250
Rating Score
Very well 100Unsure 50Not very well 0
Rating Score
Yes, definitely 100Yes, to some extent 50No, not at all 0
Rating Score
Yes, definitely 100Yes, probably 67No, probably not 33No, definitely not 0
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
1. Report RatingsRating BenchMark
Q1. How helpful do you find the receptionists at your GP practice? 96 0
Q2. How easy is it to get through to someone at your GP practice on the phone?
82 0
Q3. How easy is it to speak to a doctor or nurse on the phone at your GP practice?
67 0
Q6. How easy is it to book ahead in your practice? 83 0
Q10. How do you rate how quickly you are seen by a particular doctor?
69 58
Q12. How do you rate how quickly you are seen by any doctor? 79 67
Q14. How do you rate the length of time you waited for your consultation to start?
72 53
Q19. How good was the last GP you saw at giving you enough time?
91 73
Q20. How good was the last GP you saw at listening to you? 92 77
Q21. How good was the last GP you saw at explaining tests and treatments?
90 77
Q22. How good was the last GP you saw at involving you in decisions about your care?
90 75
Q23. How good was the last GP you saw at treating you with care and concern?
91 77
Q24. Did you have confidence and trust in the GP you saw or spoke to?
91 0
Q25. How good was the last nurse you saw at giving you enough time?
92 0
Q26. How good was the last nurse you saw at listening to you? 91 0
Q27. How good was the last nurse you saw at explaining tests and treatments?
90 0
Q28. How good was the last nurse you saw at involving you in decisions about your care?
90 0
Q29. How good was the last nurse you saw at treating you with care and concern?
91 0
Q30. Did you have confidence and trust in the nurse you saw or spoke to?
90 0
Q31. How well does the overall practice help you to understand your health problems?
94 0
Q32. How well does the overall practice help you to cope with your health problems?
94 0
Q33. How well does the overall practice help you to keep yourself healthy?
90 0
Q34. Overall, how would you describe your experience of your GP surgery?
90 0
Q35. Would you recommend your GP surgery to someone who has just moved to your local area?
95 0
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Chart showing report ratings against benchmark
0 20 40 60 80 100
Q35. Would you recommend your GP surgery to someone who has just moved toyour local area?
Q34. Overall, how would you describe your experience of your GP surgery?
Q33. How well does the overall practice help you to keep yourself healthy?
Q32. How well does the overall practice help you to cope with your healthproblems?
Q31. How well does the overall practice help you to understand your healthproblems?
Q30. Did you have confidence and trust in the nurse you saw or spoke to?
Q29. How good was the last nurse you saw at treating you with care and concern?
Q28. How good was the last nurse you saw at invo lving you in decisions about yourcare?
Q27. How good was the last nurse you saw at explaining tests and treatments?
Q26. How good was the last nurse you saw at listening to you?
Q25. How good was the last nurse you saw at giving you enough time?
Q24. Did you have confidence and trust in the GP you saw or spoke to?
Q23. How good was the last GP you saw at treating you with care and concern?
Q22. How good was the last GP you saw at invo lving you in decisions about yourcare?
Q21. How good was the last GP you saw at explaining tests and treatments?
Q20. How good was the last GP you saw at listening to you?
Q19. How good was the last GP you saw at giving you enough time?
Q14. How do you rate the length of time you waited for your consultation to start?
Q12. How do you rate how quickly you are seen by any doctor?
Q10. How do you rate how quickly you are seen by a particular doctor?
Q6. How easy is it to book ahead in your practice?
Q3. How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q2. How easy is it to get through to someone at your GP practice on the phone?
Q1. How helpful do you find the receptionists at your GP practice?
GPAQ Benchmark
Sample Rating
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
2. Report Questions
Q1. How helpful do you find the receptionists at your GP practice?
Number ofResponses
% ofResponses
1 141Very helpful 882 19Fairly helpful 123 0Not very helpful 04 0Not at all helpful 05 0Don't know 0
160 100Question Total:
Q2. How easy is it to get through to someone at your GP practice on the phone?
Number ofResponses
% ofResponses
1 71Very easy 442 84Fairly easy 533 1Not very easy 14 0Not at all easy 05 2Don't know 16 2Haven't tried 1
160 100Question Total:
Q3. How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Number ofResponses
% ofResponses
1 24Very easy 152 56Fairly easy 353 17Not very easy 114 3Not at all easy 25 7Don't know 46 53Haven't tried 33
160 100Question Total:
Q4. If you need to see a GP urgently, can you normally get seen on the same day?
Number ofResponses
% ofResponses
1 103Yes 662 19No 123 35Don’t know / never needed to 22
157 100Question Total:
Q5. How important is it to you to be able to book appointments ahead of time in your practice?
Number ofResponses
% ofResponses
1 137Important 862 23Not important 14
160 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q6. How easy is it to book ahead in your practice? Number ofResponses
% ofResponses
1 79Very easy 492 66Fairly easy 413 6Not very easy 44 0Not at all easy 05 1Don't know 16 8Haven't tried 5
160 100Question Total:
Q7. How do you normally book your appointments at your practice? (please X all boxes that apply)
Number ofResponses
% ofResponses
1 39In person 202 148By phone 763 8Online 44 0Doesn't apply 0
195 100Question Total:
Q8. Which of the following methods would you prefer to use to book appointments? (please X all boxes that apply)
Number ofResponses
% ofResponses
1 44In person 182 139By phone 573 55Online 234 4Doesn't apply 2
242 100Question Total:
Q9. Thinking of times when you want to see a particular doctor, how quickly do you usually get seen?
Number ofResponses
% ofResponses
1 25Same day or next day 162 592-4 days 393 445 days or more 294 9I don't usually need to be seen quickly 65 16Don't know, never tried 10
153 100Question Total:
Q10. How do you rate how quickly you are seen by a particular doctor?
Number ofResponses
% ofResponses
1 29Excellent 192 41Very good 273 26Good 174 35Fair 235 3Poor 26 0Very poor 07 19Does not apply 12
153 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q11. Thinking of times when you are willing to see any doctor, how quickly do you usually get seen?
Number ofResponses
% ofResponses
1 71Same day or next day 462 552-4 days 363 55 days or more 34 6I don't usually need to be seen quickly 45 16Don't know, never tried 10
153 100Question Total:
Q12. How do you rate how quickly you are seen by any doctor?
Number ofResponses
% ofResponses
1 49Excellent 322 47Very good 313 26Good 174 10Fair 65 4Poor 36 0Very poor 07 18Does not apply 12
154 100Question Total:
Q13. How long did you wait for your consultation to start? Number ofResponses
% ofResponses
1 35Less than 5 minutes 242 755-10 minutes 513 2511-20 minutes 174 821-30 minutes 55 3More than 30 minutes 26 1There was no set time for my consultation 1
147 100Question Total:
Q14. How do you rate the length of time you waited for your consultation to start?
Number ofResponses
% ofResponses
1 38Excellent 262 45Very good 303 36Good 244 23Fair 155 5Poor 36 0Very poor 07 2Does not apply 1
149 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q15. Is your GP practice currently open at times that are convenient to you?
Number ofResponses
% ofResponses
1 120Yes 822 19No 133 8Don't know 5
147 100Question Total:
Q16. Which additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that
Number ofResponses
% ofResponses
1 21Before 8am 182 11At lunchtime 93 28After 6.30pm 244 42On a Saturday 365 10On a Sunday 86 6None of these 5
118 100Question Total:
Q17. Is there a particular GP you usually prefer to see or speak to?
Number ofResponses
% ofResponses
1 99Yes 672 49No 333 0There is usually only one doctor in my surgery 0
148 100Question Total:
Q18. How often do you see or speak to the GP you prefer? Number ofResponses
% ofResponses
1 32Always or almost always 302 38A lot of the time 353 30Some of the time 284 3Never or almost never 35 5Not tried at this GP practice 5
108 100Question Total:
Q19. How good was the last GP you saw at giving you enough time?
Number ofResponses
% ofResponses
1 103Very good 702 39Good 263 5Fair 34 0Poor 05 1Very poor 16 0Does not apply 0
148 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q20. How good was the last GP you saw at listening to you? Number ofResponses
% ofResponses
1 107Very good 722 36Good 243 4Fair 34 1Poor 15 0Very poor 06 0Does not apply 0
148 100Question Total:
Q21. How good was the last GP you saw at explaining tests and treatments?
Number ofResponses
% ofResponses
1 92Very good 632 44Good 303 4Fair 34 1Poor 15 0Very poor 06 6Does not apply 4
147 100Question Total:
Q22. How good was the last GP you saw at involving you in decisions about your care?
Number ofResponses
% ofResponses
1 98Very good 662 37Good 253 8Fair 54 1Poor 15 0Very poor 06 4Does not apply 3
148 100Question Total:
Q23. How good was the last GP you saw at treating you with care and concern?
Number ofResponses
% ofResponses
1 103Very good 702 38Good 263 4Fair 34 2Poor 15 0Very poor 06 0Does not apply 0
147 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q24. Did you have confidence and trust in the GP you saw or spoke to?
Number ofResponses
% ofResponses
1 121Yes, definitely 822 26Yes, to some extent 183 1No, not at all 14 0Don't know / can't say 0
148 100Question Total:
Q25. How good was the last nurse you saw at giving you enough time?
Number ofResponses
% ofResponses
1 68Very good 612 27Good 243 3Fair 34 0Poor 05 0Very poor 06 13Does not apply 12
111 100Question Total:
Q26. How good was the last nurse you saw at listening to you?
Number ofResponses
% ofResponses
1 64Very good 602 27Good 253 3Fair 34 0Poor 05 0Very poor 06 12Does not apply 11
106 100Question Total:
Q27. How good was the last nurse you saw at explaining tests and treatments?
Number ofResponses
% ofResponses
1 62Very good 582 25Good 243 6Fair 64 0Poor 05 0Very poor 06 13Does not apply 12
106 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q28. How good was the last nurse you saw at involving you in decisions about your care?
Number ofResponses
% ofResponses
1 55Very good 522 26Good 253 3Fair 34 1Poor 15 0Very poor 06 20Does not apply 19
105 100Question Total:
Q29. How good was the last nurse you saw at treating you with care and concern?
Number ofResponses
% ofResponses
1 67Very good 642 24Good 233 2Fair 24 0Poor 05 1Very poor 16 11Does not apply 10
105 100Question Total:
Q30. Did you have confidence and trust in the nurse you saw or spoke to?
Number ofResponses
% ofResponses
1 74Yes, definitely 722 15Yes, to some extent 153 2No, not at all 24 12Don't know / can't say 12
103 100Question Total:
Q31. How well does the overall practice help you to understand your health problems?
Number ofResponses
% ofResponses
1 126Very well 852 17Unsure 113 0Not very well 04 6Does not apply 4
149 100Question Total:
Q32. How well does the overall practice help you to cope with your health problems?
Number ofResponses
% ofResponses
1 129Very well 852 14Unsure 93 1Not very well 14 8Does not apply 5
152 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q33. How well does the overall practice help you to keep yourself healthy?
Number ofResponses
% ofResponses
1 116Very well 772 25Unsure 173 1Not very well 14 9Does not apply 6
151 100Question Total:
Q34. Overall, how would you describe your experience of your GP surgery?
Number ofResponses
% ofResponses
1 91Excellent 602 46Very good 303 13Good 94 1Fair 15 0Poor 06 0Very poor 0
151 100Question Total:
Q35. Would you recommend your GP surgery to someone who has just moved to your local area?
Number ofResponses
% ofResponses
1 126Yes, definitely 832 21Yes, probably 143 1No, probably not 14 0No, definitely not 05 3Don't know 2
151 100Question Total:
Q36. Are you? Number ofResponses
% ofResponses
1 41Male 282 108Female 72
149 100Question Total:
Q37. How old are you? Number ofResponses
% ofResponses
1 00-15 02 9616 to 44 643 3745 to 64 254 1365 to 74 95 375+ 2
149 100Question Total:
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Q38. Do you have a long-standing health condition? Number ofResponses
% ofResponses
1 55Yes 372 85No 583 7Don't know / can't say 5
147 100Question Total:
Q39. What is your ethnic group? Number ofResponses
% ofResponses
1 112White 762 13Black or Black British 93 9Asian or Asian British 64 5Mixed 35 0Chinese 06 8Other ethnic group 5
147 100Question Total:
Q40. Which of the following best describes you? Number ofResponses
% ofResponses
1 89Employed (full or part time, including self-employed) 622 8Unemployed / looking for work 63 4At school or in full time education 34 6Unable to work due to long term sickness 45 17Looking after your home/family 126 16Retired from paid work 117 4Other 3
144 100Question Total:
This report is based on a total of 161 completed questionnaires
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Report - Open Ended Comments
Q24a. If you know the name of the GP you last saw, please write it here:
Dr Webb.
Dr Thomas.
Dr Webb.
Dr Dina.
Dr Webb.
Dr Dina.
Dr Dhorajiwala, Dr Naeema.
Dr Webb.
Dr Ali.
Dr Webb.
Dr Ali.
Dr Ali.
Dr Ali.
Dr Webb and Dr Ali.
Dr Ali.
Dr Webb.
Dr Webb.
Dr Taylor.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Dr Webb.
Dr Thomas.
Dr Dina.
Dr Taylor.
Dr Ali.
Dr Dina
Dr Thomas.
Dr Dina.
Dr Webb.
Dr Dina
Dr Taylor.
Dr Webb.
Dr Dina.
Dr Webb.
Dr Dina.
Dr Dina.
Dr Dina.
Dr Julie Thomas.
Dr Webb.
Dr Webb.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Dr Webb.
Dr Harry Webb.
Dr Patel.
Dr Dina.
Dr Webb.
Dr Webb.
Dr Webb.
Dr Taylor.
Dr Webb.
Dr Anita Patel.
Dr Deo.
Dr Thomas.
Dr Dhorijawala.
Dr Dhorijawala.
Dr Webb.
Dr Webb.
Q30a. If you know the name of the nurse you last saw, please write it here:
Lim.
Lay-eng Lim.
Lim.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Lay-eng Lim.
Lay-eng Lim.
Lay-eng Lim.
Lim.
Lay-eng Lim.
Q41. Finally, please add any comments you would like to make about your GP practice:
I would appreciate more speedy service and more specialist attention as GPs are not always fully qualified to understand sometimes complicated symptoms. More urgent needs should also be more quickly attended to with the care to human health in general.
Really enjoyed using this practice. Best I have been to. Thank you.
Always exceeds expectations. Very proactive health care. Thank you.
I am very satisfied with the practice.
I regularly refer people to this practice. The receptionists are excellent, the doctors are caring, considerate and willing to go the extra mile.
Following up on things the doctor says. That didn’t always happen with the doctor I have seen.
The practice is surely one of the best in this area. The reception area is well staffed and all staff are treated pleasantly and professionally.
Best all around doctors, nurses and practice I have ever used. Such a relief and very reassuring. Always recommended to friends and family. Thank you.
The GP sometimes calls us a couple of days after a visit, especially if it was concerning one of the children, which I think was an excellent service. Many thanks.
Best yet.
Very nice practice.
Not being able to order a repeat prescription over the telephone and being able to fax a request instead is both very inconvenient and very impractical. Needs to change.
It's very hard to get the phones answered at 8.30 for an emergency appointment, I think there should be more slots available for appointments for the day, apart from that a very lovely and friendly practice.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
Since the Vale Practice set up, it has been much better to get to see the doctor of your choice and the doctor likes to connect with different family members when treating patients. She enquires about the health of the patient. Nice touch.
It would be nice if it would be possible to book appointments in the next calendar month, especially for baby immunisations.
I appreciate how friendly and helpful the reception staff are. I think there are 1 or 2 GPs who aren't as good in consultations, but overall I think this is an excellent practice.
Extremely helpful, respectful and understanding. Would refer when needed.
The doctor is brilliant.
Keep up the good work and high standards. Thank you.
Great.
When I moved to the area 3 years ago I researched which practice to join. Vale Practice was recommended and I've always felt very well cared for and safe here. Thanks.
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PD Ref: Ord 24924 Line: 17492The Vale Practice (N8 8SU) GPAQ Version 3 Analysis Only Report
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