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Paylution FAQs www.paylution.com Paylution Frequently Asked Questions When will I be set up with a Paylution account? Upon sign up, you will receive a welcome email notifying you that your account is ready for activation from [email protected]. Follow the instructions in this email to activate your account. Please have your distributor ID on hand when activating your Paylution Pay Portal account. Am I done setting up my Paylution account once I’ve activated my account? No. Once you have activated your Paylution Portal account you must Transfer your payments to an account. If you are transferring to a new account then you will need to +Add New Transfer Method. You will then need to provide your banking information to transfer your funds. Please carefully verify that your banking information is correct, as incorrect information may cause delays to your transfer. How do I setup ‘Auto Transfer’? Auto Transfer ensures your payments are automatically transferred to your bank account and/or your branded compensation card each time you get paid, without you needing to log into your Paylution Pay Portal account. Once you have saved a Transfer Method you can set up an Auto Transfer by following these steps: 1. Click Transfer. 2. In the Transfer Center, click Actions for the account you wish to auto transfer to. 3. Select Create Auto Transfer. 4. Click Confirm and you are done. It’s really that simple-- just set it and forget it! The Advanced options let you transfer a percentage of your incoming funds to up to three saved accounts automatically. For example, you could have 60% of your funds transferred to Bank Account A, 20% to Bank Account B, and 20% to a Prepaid Card. You can also choose between a daily or monthly frequency for your auto transfer. If I Transfer funds from my Paylution Pay Portal account to my bank account, how long does it take to receive funds? Once you have requested a Transfer from the Paylution Pay Portal please check your email for a Transaction Request Confirmation and the associated processing times for each country. In the event that there was a problem with the banking information provided, the funds will typically be returned to your Paylution Pay Portal account in an additional 3 business days. Why does Paylution need my birth date? Your date of birth will be used as an additional means of verifying your identity when you activate your account. In addition, as a money services provider, Paylution is required for regulatory reasons to collect the dates of birth of all accountholders. What bank account information do I need to provide? For US bank accounts, you will need to provide the following: Bank Account type Routing Number (9 digits) Account Number Account holder name For Canadian bank accounts, you will need to provide the following: Bank Code (3 digits) Transit Number (9 digits) Account Number Account holder name For United Kingdom (GBP) bank accounts, you will need to provide the following: Branch Sorting Code Account Number Account holder name For European (EUR) bank accounts, you will need to provide the following: BIC Code IBAN Number Account holder name How can I access my account balance and transaction history in my Paylution Pay Portal account? You can view your Wallet Balance at any time by logging into your Paylution Pay Portal account and viewing the balances posted next to the flag icons, which indicate the various currencies you currently hold in your Paylution Pay Portal account. To view your complete transaction history, log into your Paylution Pay Portal and click History on the navigation bar. How do I receive my commission payments? You will automatically be sent an email notification from [email protected] whenever your account is loaded with a payment. How secure is Paylution? Paylution uses 128-bit SSL encryption and multiple firewalls to protect the transmission and storage of your personal and banking information the same standard of security employed by most financial institutions. Where can I get more information on using Paylution? The FAQs found on the website at https://www.paylution.com/hw2web/faq s/faqs.xhtml provide answers to the most frequently asked questions about using Paylution. January 5, 2016
Transcript

Paylution FAQs

www.paylution.com

Paylution Frequently Asked Questions

When will I be set up with a Paylution

account?

Upon sign up, you will receive a welcome

email notifying you that your account is

ready for activation from

[email protected]. Follow the

instructions in this email to activate your

account. Please have your distributor ID

on hand when activating your Paylution

Pay Portal account.

Am I done setting up my Paylution

account once I’ve activated my

account?

No. Once you have activated your

Paylution Portal account you must

Transfer your payments to an account. If

you are transferring to a new account then

you will need to +Add New Transfer

Method.

You will then need to provide your banking

information to transfer your funds. Please

carefully verify that your banking

information is correct, as incorrect

information may cause delays to your

transfer.

How do I setup ‘Auto Transfer’?

Auto Transfer ensures your payments are

automatically transferred to your bank

account and/or your branded

compensation card each time you get paid,

without you needing to log into your

Paylution Pay Portal account.

Once you have saved a Transfer Method

you can set up an Auto Transfer by

following these steps:

1. Click Transfer.

2. In the Transfer Center, click

Actions for the account you wish

to auto transfer to.

3. Select Create Auto Transfer.

4. Click Confirm and you are done.

It’s really that simple-- just set it

and forget it!

The Advanced options let you transfer a

percentage of your incoming funds to up to

three saved accounts automatically. For

example, you could have 60% of your

funds transferred to Bank Account A, 20%

to Bank Account B, and 20% to a Prepaid

Card.

You can also choose between a daily or

monthly frequency for your auto transfer.

If I Transfer funds from my Paylution

Pay Portal account to my bank account,

how long does it take to receive funds?

Once you have requested a Transfer from

the Paylution Pay Portal please check your

email for a Transaction Request

Confirmation and the associated

processing times for each country.

In the event that there was a problem with

the banking information provided, the

funds will typically be returned to your

Paylution Pay Portal account in an

additional 3 business days.

Why does Paylution need my birth

date?

Your date of birth will be used as an

additional means of verifying your identity

when you activate your account. In

addition, as a money services provider,

Paylution is required for regulatory reasons

to collect the dates of birth of all

accountholders.

What bank account information do I

need to provide?

For US bank accounts, you will need to

provide the following:

Bank Account type

Routing Number (9 digits)

Account Number

Account holder name

For Canadian bank accounts, you will

need to provide the following:

Bank Code (3 digits)

Transit Number (9 digits)

Account Number

Account holder name

For United Kingdom (GBP) bank accounts,

you will need to provide the following:

Branch Sorting Code

Account Number

Account holder name

For European (EUR) bank accounts, you

will need to provide the following:

BIC Code

IBAN Number

Account holder name

How can I access my account balance

and transaction history in my Paylution

Pay Portal account?

You can view your Wallet Balance at any

time by logging into your Paylution Pay

Portal account and viewing the balances

posted next to the flag icons, which

indicate the various currencies you

currently hold in your Paylution Pay Portal

account.

To view your complete transaction history,

log into your Paylution Pay Portal and click

History on the navigation bar.

How do I receive my commission

payments?

You will automatically be sent an email

notification from

[email protected] whenever

your account is loaded with a payment.

How secure is Paylution?

Paylution uses 128-bit SSL encryption and

multiple firewalls to protect the

transmission and storage of your personal

and banking information – the same

standard of security employed by most

financial institutions.

Where can I get more information on

using Paylution?

The FAQs found on the website at

https://www.paylution.com/hw2web/faq

s/faqs.xhtml provide answers to the most

frequently asked questions about using

Paylution.

January 5, 2016

Getting Started Guide

www.paylution.com

Paylution Getting Started Guide

A secure and convenient

way to receive

commission payments –

electronically!

Faster access to your

earnings!

Transfer earnings to any

bank account in your

country!

Instant electronic

notifications of

commission payments!

Review payment history &

download into Microsoft

Excel!

What is the Paylution Pay Portal?

Paylution Pay Portal (www.paylution.com) is an easy-to-use, secure and global

online pay portal exclusively for your organization and its distributors.

www.paylution.com

Paylution Pay Portal comes complete with the fully integrated Paylution Commission

Card, giving you the convenience of instant access to your earnings via the card

while offering the flexibility to transfer a portion of your funds to one or more bank

accounts of your choice.

Getting Started

Paylution will automatically create a Pay Portal account on your behalf when you first

enroll as a distributor.

If you are an existing distributor who has received payments by other means in the

past, your Pay Portal will be created automatically prior to the next commission

payout.

Once your account has been created, you will receive a welcome email notifying you

that your Pay Portal is ready for activation. Follow the instructions in this email to

activate your account.

Please have your organization distributor ID on hand when activating your Pay Portal.

Customer Support Live Telephone Support is

available Monday – Friday,

from 8:00 AM to 5:00 PM

Pacific Time.

Phone:

North America: 1-877-546-8220

Worldwide: 1-604-638-6657

Email Support: Email: [email protected]

FAQs For answers to frequently

asked questions about

Paylution Pay Portal, click the

‘FAQs’ button on the menu bar

of the Paylution website or visit

www.paylution.com/faqs.jsp

January 5, 2016 Page 1 of 2

Getting Started Guide

www.paylution.com

Paylution Getting Started Guide

Receiving Payments Your commissions will automatically be credited to your Paylution account. Each time funds are credited to your Paylution

account, you will receive an email notification from [email protected].

After funds have been credited to your account, you can easily transfer them to a card or any financial institution in your

country by following the steps outlined in the section ‘Using Transfer’ below.

Below is an example of the payment notification email you would receive:

Dear [your name],

Your organization has loaded USD $500.00 to your Paylution account on February 10, 2014.

Message from the sender is:

------------------------------------------------------------------------

February 10, 2014 Commission Payment

------------------------------------------------------------------------

Please log in to your Paylution account at your earliest convenience and use the Transfer tool to transfer the funds to your bank account.

Thank you for using Paylution. https://www.paylution.com

Using ‘Transfer’

1. Click Transfer Funds.

2. If you are transferring to a

new account, then you will

need to + Add New

Transfer Method.

3. Select your country from the

“Where Are you

Transferring funds?” drop

down.

4. Select a transfer method

from the “How Would You

Like To Receive Funds?”

drop down.

5. Select the currency of the

chosen transfer method.

Set up ‘Auto Transfer’ Once you have saved a Transfer Method the

easiest way to manage your payments is to

set up an Auto Transfer.

1. Click Transfer

2. In the Transfer Center, click Actions for

the account you wish to auto transfer to.

3. Select Create Auto Transfer

4. Click Confirm and you are done. It’s

really that simple-- just set it and forget it!

The Advanced options let you transfer a

percentage of your incoming funds to up to

three saved accounts automatically. For

example, you could have 60% of your funds

transferred to Bank Account A, 20% to Bank

Account B, and 20% to a Prepaid Card.

You can also choose between a daily or a

monthly frequency for your auto transfer.

6. Enter your banking information.

Please carefully verify that your

banking information is correct, as

incorrect information may cause

delays to your transfer.

7. Verify the information and click

Continue.

8. Once the transfer method has

been successfully created, select

Transfer To Bank Account.

9. Enter the amount you wish to

transfer and click Continue and

then Confirm

10. Funds will be transferred to your

bank account within 1-3 business

days.

January 5, 2016 Page 2 of 2

Paylution Mobile App

www.paylution.com

Paylution Mobile App Guide

Benefits

A secure and convenient

way to manage your

earnings -- on your mobile

phone!

Quickly transfer funds to

your registered bank

account, while on the go!

Check your Paylution

balances anytime,

anywhere!

Easily review your

transaction history at your

convenience!

Convenient access to

customer support

information in the palm of

your hand!

Paylution Mobile App

Access Paylution on your mobile phone anywhere, anytime!

Through a secure login, you can quickly and conveniently transfer and manage your

commission payments while on the go.

The Paylution mobile app is available for iPhone and Android phones as a

downloadable app.

Features

With Paylution on your mobile phone, you can:

Check your Paylution account balance

Transfer funds from Paylution to your registered bank account

Review your Paylution transaction history

Note: Initial setup/registration or modification of bank account information must be

performed on the Paylution website (www.paylution.com).

Supported Phones

Those with iPhones or Android smartphones can also download the Paylution Mobile

app for free from iTunes and Google Play online stores.

Customer Support

Phone: Live Customer Support Representatives are available Monday - Friday from

8:00 AM to 5:00 PM, Pacific Time.

North America: 1-877-546-8220

Worldwide: 1-604-638-6657

Email: [email protected]

January 5, 2016 Page 1 of 3

Paylution Mobile App

www.paylution.com

Paylution Mobile App Guide

1. Login

To access your Paylution account

from your mobile phone, launch

your Paylution iPhone or Android

app.

To login, enter your Paylution

Login ID and Password, then

click Sign In.

Functions

Login ID: Enter your

Paylution Login ID

Password: Enter your

Password

Sign In: Sign into your

account

Save: Save your login ID for

easier access

2. Overview

Once logged into your Paylution

mobile app, you’ll be taken to the

Overview page.

On this page you can see your

account balances, and recent

transactions.

Functions

Account Balances: See all

your Paylution account

balances in one place.

History: Review your recent

Paylution transaction history

3. Transfer

To transfer funds to your bank

account, select “Transfer” from

the menu.

Then, select the saved bank

account or prepaid card you

wish to transfer funds to, enter an

amount to transfer, and click

“Continue”. You will then be

prompted to confirm or cancel

the transaction.

Functions

Account: Your saved bank

account(s). Must be setup on

www.paylution.com before

use

Amount: The amount to

transfer to your saved bank

account(s)

January 5, 2016 Page 2 of 3

Paylution Mobile App

www.paylution.com

Paylution Mobile App Guide

4. Transaction History

To review your Paylution

transaction history, click the

“History” button from the menu.

You can then review your

transaction history by date.

Functions

Wallet: Show transactions

filtered by wallet. You can

scroll to the bottom of the

page to load older transaction.

Prepaid Card: Show

transactions filtered by your

prepaid card. You can scroll

to the bottom of the page to

load older transaction.

5. Transaction Details

To get more details on a specific

transaction, click on the

transaction listed on the

“History” page.

You will then be able to review

specific details about the

transaction, including Receipt ID,

Date, Type, Amount, Details and

any Notes you may have entered

regarding the transaction.

Functions

Details and long

descriptions: Double tapping

on the various details

provides a window with the

detail information

6. Settings

To get more details on “Account

Profile”, “Support”, “Legal”,

“Lost or Stolen”, and “About”.

You will then be able to review

specific details about your

account profile, contact support

via email or phone, read the legal

disclaimer, report Lost or Stolen

card, and gather additional

information regarding the app and

program services.

Functions

Support: Contact information

via phone or email

Lost or Stolen: Easily find

information on reporting lost

or stolen card

January 5, 2016 Page 3 of 3

Paylution Prepaid Card Guide

www.paylution.com

The Paylution Visa® Prepaid Card

Description Card Fee (USD)

Activation Fee $ 1.95 (one-time fee)

Domestic ATM

Withdrawal Fee*

$ 1.50

(per transaction)

International ATM

Withdrawal Fee*

$ 3.50

(per transaction)

Over The Counter Cash

Withdrawal

$ 5.00

(per transaction)

Signature or PIN Purchase

Transaction Fee

No Charge

Customer Service Live

Agent Fee

No Charge

Automated Telephone

Card Inquiry Fee

No Charge

Card Load Fee No Charge

Card Unload to Bank

Account Fee

$ 1.50

(per transaction)

ATM Decline

Transaction Fee*

(2) at no charge per

month; each additional

$ 0.25

ATM Balance

Inquiry Fee*

(2) at no charge per

month; each additional

$ 0.25

Currency Conversion

Fee

You may be charged a

fee of up to 3.00% of the

converted U.S. dollar

amount of any

transaction made in a

currency other than U.S.

dollars.

Service Fee (1) $ 3.00

Replacement Card Fee $ 6.95

(per request to replace a

Card for any reason)

Expedited Replacement

Card Fee (USA)

$ 30.00

(per request to replace a

Card for any reason, in

an expedited time frame)

Expedited Replacement

Card Fee (International)

$ 75.00

(per request to replace a

Card for any reason, in

an expedited time frame)

Card Account

Liquidation Fee

$ 15.00

(charged if a check is

issued for funds on your

Card Account)

1.Service Fee assessed if no Card transactions or loads have occurred

onto a Card for a period of one hundred eighty (180) consecutive days.

* If you use an ATM not owned by The Bancorp Bank for any transaction,

including a balance inquiry, you may be charged a fee by the ATM

operator even if you do not complete a withdrawal. This ATM fee is a third

party fee amount assessed by the individual ATM operator only and is not

assessed by us. This ATM fee amount will be charged to your card.

Introducing the Paylution Visa® Prepaid Card

The Paylution Visa Prepaid Card

is a stylish prepaid Visa card that makes for

a great conversation starter.

Once activated, your earnings can be made

instantly available on your card and can be

used wherever Visa debit cards are accepted.

Features & Benefits

Rapid access to your funds: Credits to your Paylution Visa Prepaid

Card are immediately available once activated, giving you quick,

convenient access to your funds.

Paylution branded card: Show your Paylution pride and start a

conversation whenever you use your card.

Use everywhere Visa debit cards are accepted: You can use your

Paylution Visa Prepaid Card to make purchases everywhere Visa debit

cards are accepted – in-store, online or over the phone – worldwide. You

can also use your card to withdraw funds at any of the millions of ATMs

around the world bearing the Visa®, Plus® or STAR® Acceptance Marks

(note: bank fees may apply).

Manage from your Paylution account: Your Paylution Visa Prepaid

Card is fully integrated with your Paylution Pay Portal account

(www.paylution.com), from which you can view your card transactions,

change your PIN and manage the Auto Transfer settings that determine

how much of your earnings are automatically loaded to your card each

month.

Obtaining Your Card

You may request a card by logging into your Paylution account

(www.paylution.com) and clicking the “Request a Prepaid Card” quick links

button. Answer the questions and then ensure that your Profile information is

complete and accurate, then submit and confirm your request. Please allow

7-10 business days to receive your card if you live in the USA.

Obtaining your card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain,

verify, and record information that identifies each person who opens a Card Account.

What this means for you: When you open a Card Account, we will ask for your name, address, date of birth,

and other information that will allow us to reasonably identify you. We may also ask to see your driver’s license

or other identifying documents at any time.

January 5, 2016 Page 1 of 2

Paylution Prepaid Card Guide

www.paylution.com

The Paylution Visa® Prepaid Card

Activating Your Card

After receiving your card, call 1-877-546-8220 (North America), 1-604-638-6657 (Worldwide) or visit

www.paylution.com to activate it. Once activated, your earnings will be transferred to your card automatically.

Managing Your Card

By activating and logging into your Paylution account (www.paylution.com), you’ll be able to review your card balance and

transaction history, change your card PIN and manage the Auto Transfer settings that determine how much of your earnings

are transferred onto your card.

Cardholder Support

Live telephone support is available Monday-Friday, 8am to 5pm Pacific Standard Time.

Call toll-free within the USA and Canada: 1-877-546-8220

Worldwide: 1-604-638-6657

The following telephone services are available 24 hours/day:

Activate your card

Check your card balance

Report a lost or stolen card

Dispute a transaction

Change your card PIN

Where can I learn more about the Paylution Visa Prepaid Card?

To find out more about the PaylutionVisa Prepaid Card, please visit https://www.paylution.com/hw2web/faqs/faqs.xhtml

and review the frequently asked questions.

The Paylution Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

January 5, 2016 Page 2 of 2

Services Available By Country

Country Bank Deposit

PrePaid Cards Wires

Afghanistan Yes Yes

Algeria Yes Yes

American Samoa Yes Yes

Andorra Yes Yes

Anguilla Yes Yes

Antarctica Yes Yes

Antigua & Barbuda Yes Yes

Argentina Yes Yes

Armenia Yes Yes

Aruba Yes Yes

Australia Yes Yes

Austria Yes Yes

Azerbaijan Yes Yes

Bahamas Yes Yes

Bahrain Yes Yes

Bangladesh Yes Yes

Barbados Yes Yes

Belgium Yes Yes

Belize Yes Yes

Benin Yes Yes

Bermuda Yes Yes

Bhutan Yes Yes

Bolivia Yes Yes

Bosnia & Herzigovina Yes

Botswana Yes Yes

Bouvet Island Yes Yes

Brazil Yes Yes Yes

British Indian Ocean Territory Yes Yes

BRUNEI DARUSSALAM Yes Yes

Bulgaria Yes Yes Yes

Burkina Faso Yes Yes

Burundi Yes Yes

January 14, 2016 Page 1 of 6

Cabo Verde Yes Yes

Cambodia Yes Yes

Cameroon Yes Yes

Canada Yes Yes

Cayman Islands Yes Yes

Chad Yes Yes

Chile Yes Yes

China Yes Yes

Christmas Island Yes Yes

Cocos (Keeling) Islands Yes Yes

Colombia Yes Yes

Cook Islands Yes Yes

Costa Rica Yes Yes

Croatia Yes Yes

Curacao Yes Yes

Cyprus Yes Yes

Czech Republic Yes Yes Yes

Denmark Yes Yes

Djibouti Yes Yes

Dominica Yes Yes

Dominican Republic Yes Yes

Ecuador Yes

El Salvador Yes Yes

Equatorial Guinea Yes Yes

Eritrea Yes Yes

Estonia Yes Yes

Ethiopia Yes

Falkland Islands Yes Yes

Faroe Islands Yes Yes

Fiji Yes Yes

Finland Yes Yes

France Yes Yes

French Guiana Yes Yes

FRENCH POLYNESIA Yes Yes

French Southern Territories Yes Yes

Gabon Yes Yes

Gambia Yes Yes

Georgia Yes Yes

Germany Yes Yes

Ghana Yes Yes

Gibraltar Yes Yes

January 14, 2016 Page 2 of 6

Greece Yes Yes

Greenland Yes Yes

Grenada Yes Yes

GUADALUPE (FR.) Yes Yes

Guam Yes Yes

Guatemala Yes Yes

Guernsey Yes Yes

Guinea Yes Yes

Haiti Yes Yes

Heard Island and McDonald Islands Yes Yes

Holy See (Vatican) Yes Yes

Honduras Yes Yes

Hong Kong Yes Yes

Hungary Yes Yes

Iceland Yes Yes

India Yes Yes

Ireland Yes Yes

Isle of man Yes Yes

Israel Yes Yes

Italy Yes Yes

Jamaica Yes Yes

Japan Yes Yes

Jersey Yes Yes

Jordan Yes Yes

Kazakhstan Yes Yes

Kenya Yes

Kiribati Yes Yes

Kosovo Yes

Kuwait Yes Yes

Kyrgyzstan Yes Yes

LAO PEOPLES DEMOCRATIC REPUBLIC Yes Yes

Latvia Yes Yes

Lesotho Yes Yes

Liechtenstein Yes Yes

Lithuania Yes Yes

Luxembourg Yes Yes

Macau Yes Yes

Madagascar Yes Yes

Malawi Yes Yes

Malaysia Yes Yes

Maldives Yes Yes

January 14, 2016 Page 3 of 6

Mali Yes Yes

Malta Yes Yes

Marshall Islands Yes Yes

MARTINIQUE (FR.) Yes Yes

Mauritania Yes Yes

Mauritius Yes Yes

Mayotte Yes Yes

Mexico Yes Yes

Micronesia (Federated States of) Yes Yes

Moldova Yes Yes

Monaco Yes Yes

Mongolia Yes Yes

Montserrat Yes Yes

Morocco Yes Yes

Mozambique Yes Yes

Namibia Yes Yes

Nauru Yes Yes

Nepal Yes Yes

Netherland Antilles Yes Yes

Netherlands Yes Yes

New Caledonia Yes Yes

New Zealand Yes Yes

Nicaragua Yes Yes

Niger Yes Yes

Nigeria Yes

Niue Yes Yes

Norfolk Island Yes Yes

Northern Mariana Islands Yes Yes

Norway Yes Yes

Oman Yes Yes

Pakistan Yes

Palau Yes Yes

Palestine, State of Yes Yes

Panama Yes Yes

Papua New Guinea Yes Yes

Paraguay Yes Yes

Peru Yes Yes

Philippines Yes Yes

Pitcairn Yes Yes

Poland Yes Yes

Polynesia (Fr.) Yes Yes

January 14, 2016 Page 4 of 6

Portugal Yes Yes

Puerto Rico Yes Yes

Qatar Yes Yes

Republic of the Congo Yes Yes

Reunion Yes Yes

Romania Yes Yes

Russia Yes Yes

Saint Helena, Ascension and Tristan da Cunha Yes Yes

Saint Kitts and Nevis Yes Yes

Saint Lucia Yes Yes

Saint Maarten Yes Yes

Saint Martin (French part) Yes Yes

Saint Pierre and Miquelon Yes Yes

Saint Vincent and the Grenadines Yes Yes

Samoa Yes Yes

San Marino Yes Yes

Sao Tome and Principe Yes Yes

Senegal Yes

Serbia Yes

Seychelles Yes Yes

Sierra Leone Yes Yes

Singapore Yes Yes

Slovakia Yes Yes

Slovenia Yes Yes

Solomon Islands Yes Yes

South Africa Yes Yes

South Georgia and the South Sandwich Islands Yes Yes

South Korea Yes Yes

Spain Yes Yes

Sri Lanka Yes Yes

Suriname Yes Yes

Svalbard and Jan Mayen Yes Yes

Swaziland Yes Yes

Sweden Yes Yes

Switzerland Yes Yes

Taiwan Yes Yes

Tajikistan Yes Yes

Tanzania Yes

Thailand Yes Yes

Timor-Leste Yes Yes

Togo Yes Yes

January 14, 2016 Page 5 of 6

Tokelau Yes Yes

Tonga Yes Yes

Trinidad and Tobago Yes Yes

Tunisia Yes Yes

Turkey Yes

Turkmenistan Yes Yes

Turks and Caicos Islands Yes Yes

Tuvalu Yes Yes

Uganda Yes Yes

Ukraine Yes Yes

United Arab Emirates Yes Yes

United Kingdom Yes Yes

United States Yes Yes

United States Minor Outlying Islands Yes Yes

Uruguay Yes Yes

Uzbekistan Yes Yes

Vanuatu Yes Yes

Venezuela Yes

Vietnam Yes

Virgin Islands (British) Yes Yes

Virgin Islands (U.S.) Yes Yes

Wallis and Futuna Islands Yes Yes

Western Sahara Yes Yes

Zambia Yes Yes

January 14, 2016 Page 6 of 6

Paylution Fees Activation Fee $ 1.95 (one-time fee)

Domestic ATM Withdrawal Fee*

$ 1.50 (per transaction)

International ATM Withdrawal Fee*

$ 3.50 (per transaction)

Over The Counter Cash Withdrawal

$ 5.00 (per transaction)

Signature or PIN Purchase Transaction Fee

No Charge

Customer Service Live Agent Fee

No Charge

Automated Telephone Card Inquiry Fee

No Charge

Card Load Fee No Charge

Card Unload to Bank Account Fee

$ 1.50 (per transaction)

ATM Decline Transaction Fee*

(2) at no charge per month; each additional $ 0.25

ATM Balance Inquiry Fee*

(2) at no charge per month; each additional $ 0.25

Currency Conversion Fee

You may be charged a fee of up to 3.00% of the converted U.S. dollar amount of any transaction made in a currency other than U.S. dollars.

Service Fee (1) $ 3.00

Replacement Card Fee $ 6.95 (per request to replace a Card for any reason)

Expedited Replacement Card Fee (USA)

$ 30.00 (per request to replace a Card for any reason, in an expedited time frame)

Expedited Replacement Card Fee (International)

$ 75.00 (per request to replace a Card for any reason, in an expedited time frame)

Card Account Liquidation Fee

$ 15.00

January 14, 2016 Page 1 of 4

(charged if a check is issued for funds on your Card Account)

1.Service Fee assessed if no Card transactions or loads have occurred onto a Card for a period of one hundred eighty (180) consecutive days. * If you use an ATM not owned by The Bancorp Bank for any transaction, including a balance

inquiry, you may be charged a fee by the ATM operator even if you do not complete a

withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM operator

only and is not assessed by us. This ATM fee amount will be charged to your card.

Member Fees

Pay Portal Monthly Maintenance Paid by Member $2.00 USD

Paylution Card - USD Paid by Member $2.95 USD

Paylution Card – EUR Paid by Member $6.95 USD

Transfer to card $0.00

Bank Transfers

Tier 1 – US and Canada Paid by Member $1.00 USD

Tier 2 Paid by Member $2.00 USD

Tier 3 Paid by Member $3.00 USD

Tier 4 Paid by Member $5.00 USD

Tier 5 Paid by Member $7.00 USD

Wires Paid by Member

$20.00 USD

January 14, 2016 Page 2 of 4

Bank Transfer Tiers

Region Country

Tier for Pricing

North America

Canada 1

USA 1

Mexico 2

Africa South Africa 3

Nigeria 3

Asia Pacific

Australia 3

Singapore 3

China 4

New Zealand 3

Hong Kong 3

Phillippines 3

Malaysia 3

India 4

Indonesia 4

Japan 2 (2)

Taiwan 2 (2)

Thailand 2 (2)

South Korea 2 (2)

Vietnam 3

Europe

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,

Iceland, Ireland, Italy, Latvia, Liechtensetin, Lithuania,

Luxembourg, Malta, Monacco, Netherlands, Portugal, Romania,

Spain, Slovakia, Slovenia, Sweden, Switzerland

3

Hungary 3

Poland 3

Norway 3

Russia 4

United Kingdom 2, 3

Middle East

Israel 2

Turkey 4

UAE 4

South America Brazil 2 (2)(3)

January 14, 2016 Page 3 of 4

Peru 3

Chile 4

January 14, 2016 Page 4 of 4

Paylution Fees

Member Fees

Pay Portal Monthly Maintenance Paid by Member $2.00 USD

Bank Transfers

Tier 1 – US and Canada Paid by Member $1.00 USD

Tier 2 Paid by Member $2.00 USD

Tier 3 Paid by Member $3.00 USD

Tier 4 Paid by Member $5.00 USD

Tier 5 Paid by Member $7.00 USD

Wires Paid by Member

$20.00 USD

Bank Transfer Tiers

Region Country

Tier for Pricing

North America

Canada 1

USA 1

Mexico 2

Africa South Africa 3

Nigeria 3

Asia Pacific

Australia 3

Singapore 3

China 4

New Zealand 3

Hong Kong 3

Phillippines 3

Malaysia 3

India 4

Indonesia 4

Japan 2 (2)

January 14, 2016 Page 1 of 2

Taiwan 2 (2)

Thailand 2 (2)

South Korea 2 (2)

Vietnam 3

Europe

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,

Iceland, Ireland, Italy, Latvia, Liechtensetin, Lithuania,

Luxembourg, Malta, Monacco, Netherlands, Portugal, Romania,

Spain, Slovakia, Slovenia, Sweden, Switzerland

3

Hungary 3

Poland 3

Norway 3

Russia 4

United Kingdom 2, 3

Middle East

Israel 2

Turkey 4

UAE 4

South America

Brazil 2 (2)(3)

Peru 3

Chile 4

January 14, 2016 Page 2 of 2


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