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Payments Payment Data Request @ Airbnb 1 AIRBNB
Payments
Payment Data Request @ Airbnb
1AIRBNB
Payments
What we will review today
Payments @ Airbnb
Opportunities
Exploration
Challenges
Trade-offs
Questions
2
Payments @ Airbnb
Payments
Intro
4
NEXT... EXPERIENCES HOMES CHINA AIRBNB.ORG
THE AIRBNB PLATFORM
STUDIOS ...
Wanli Yang Alex LiuMichel Weksler
COMMUNITY SUPPORT TRUST INFRA-
STRUCTURE PAYMENTS GROWTH & TRAFFIC
TRIP PLATFORM
Payments
6M+Listings worldwide
5
500Mstays of all time
100K+Cities with listings
Airbnb, by the numbers
Payments
191countries
6
70payin currencies
40payout currencies
Airbnb Payments, by the numbers
Payments
10payment methods
7
3credit card gateways
5Platforms (iOS, Android, Web, Moweb, WeChat mini-app)
Airbnb Payments, by the numbers
Payments 8
Products
Homes Experiences Adventures and more...Cleaning Service
CHECKOUT PAGE
Opportunities
Moweb
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First time bookerexperience
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First time bookerexperience
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Signup Wall
Payments 15
Signup WallSeamless signup
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SupportedPayment Methods
Payments 17
Supported Payment Methods
Payments 18
SupportedPayment Methods
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SupportedPayment Methods
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SupportedPayment Methods
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SupportedPayment Methods
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User Wallets
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User Wallets
Exploration
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Demo
Demo
Payments
Payment Request at Airbnb
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● Existing wallets● Preferred payment methods● No custom billing form● CVV, billing address, shipping address
Payments
Engineering Ergonomics
30
● Clear interfaces and implementation● User experience for payment handlers● One implementation across browsers
Challenges
Challenges1. Official payment handlers
2. Stored Instruments3. Tokenization
Payments
1. Official payment handlers
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● No PayPal payment handler● Inconsistent support for all payment
methods○ Safari: Apple Pay ✅, basic card ❌○ Chrome: basic card ✅, PayPal ❌
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Consistencypayment methods
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Payments 36
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Consistencycross-browser
Safari Chrome
Payments
1. Official payment handlers
39
● More official payment handlers● Support across browsers● Configuration of form fields, labels, etc
Payments
2. Stored Instruments
40
● Instruments on Airbnb vs in payment handler
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Payments
2. Stored Instruments
43
● Integrate on-platform instruments into payment sheet
Payments
3. Tokenization
44
● Separate implementation to support tokenization by gateway
Payments
3. Tokenization
45
Payments
3. Tokenization
46
Stripe Braintree
Payments
3. Tokenization
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● Configure gateway keys for tokenization● Universal token
Trade-offs
Trade-offs1. Integration with Airbnb payment
systems2. UX Consistency3. Customization & Flexibility
Payments
1. Integration with Airbnb payment systems
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Ease of integration
● Iframe replacement ✅
● Single gateway for tokenization ✅
● Multiple gateways for tokenization ❌
Payments
2. UX Consistency
51
● Across sites ✅● Device-specific payment methods ✅● Pages across Airbnb (branding) ❌● UX across browsers ❌● UX across platforms ❌
Payments
3. Customization & Flexibility
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Flexible customization of
● Billing Address ✅
● Pricing display ✅
● Form fields, labels, translations ❌
Thank youQUESTIONS?
