CENTER OF INTERNATIONAL CENTER OF INTERNATIONAL TRANSPORTATION AND TOURISMTRANSPORTATION AND TOURISM

GSA of Pegasus Airlines in Ukraine

• 15th year in travel and aviation business

• 5th year with Pegasus family

• The leading operator for Istanbul in Eastern Ukraine since 2001

• The leading charter flights broker in Ukraine

• 6 sales offices• 24/7 customer service• GSA staff – 35

• 560 agents• 330 subagents• 260 BSP agents

PC Weekly Flights to UA

20 weekly flights were planned in

2014

Total 35 employees make Pegasus Ukraine family

Pegasus Airlines GSA structure in UA

Group Sales Department

2013 JAN-DEC 2014 JAN-APR

Group requests

Sold groups %Group

requestsSold groups %

761 140 18 126 46 36

Handling all PC group requests in Ukraine

Competitors’offers monitoring and suggestions to Pegasus Airlines

Individual approach to group payments and payment risk insurance

Customer Service Department

Call-center

Customer Service

Department

Calls per day

2011 2012 2013 2014

25 40 70 90

• Providing information about PC services• Assisting guests with reservations on flypgs.com• Handling guests’complaints• Contacting all the guests in case of flight delays or cancellations

Load Factor

Transit flights

Quantity of flown off

destinations

Transit guests ratio

HRK DOK LWO

2014 67 57 38

2013 67 58 60

2012 51 46 28

HRK DOK LWO

2014 41% 53% 37%

2013 36% 48% 51%

2012 32% 40% 21%

Top 5 Transit Destinations

Domestic International

HRK

AYTESBADBADAGZT

TLVBEYGYDEBLORY

DOK

AYTESBADBDLMADA

ORYATHBCNFCOBGY

LWO

AYTADBESBADADLM

TLVGYDBEYECNTBS

Strict excess baggage collection policy +

baggage incentive policy =

Sales Structure in UA

Subagents’ Sales Structure

Reasons for BSP Sales Share Increase

• Clear and simple reservation system for big IATA agencies

• Inconvenient payment method in PC reservation system

• Often lower fares in GDS

• Small agencies use online booking services of IATA consolidators

The only way to sell via PC Reservation System

NB: credit card payment is not acceptable for agencies in UA

Possible Ways of PC Reservation System Sales Increasing

• Possibility of invoice refills by GSA (like FZ and G9 in UA)

• Stable price difference between GDS and PC reservation system

• Alternative online sales systems for small agencies

Pegasus Online Reservation System for Small Agencies on cmpt.com.ua

• Suitable payment methods for small agencies• Provision of all necessary documents to small agencies• GSA work optimisation• Not a competitor to flypgs.com• Increasing of small agents’ loyalty to Pegasus Airlines

THANK YOU FOR YOUR ATTENTION!