Overvågning af forretningssystemer i et virtuelt miljøHans Peder ThomsenConsulting IT Specialist, IBM Danmark

© 2012 IBM Corporation

Optimizing the World’s Infrastructure22-May-2012, Copenhagen

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Please note:• IBM’s statements regarding its plans, directions, and intent are

subject to change or withdrawal without notice at IBM’s sole discretion. • Information regarding potential future products is intended to outline

our general product direction and it should not be relied on in making a purchasing decision.

• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

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Agenda

• Today’s Challenges– Business Applications in Virtual and Cloud Environments

• Monitoring in a Virtual Environment– IBM SmartCloud Monitoring

• Monitoring Business Application– IBM SmartCloud Application Performance Management

• Business Service Management – TADDM, OMNIbus, Impact & TBSM

• Gartner APM Magic Quadrant

Today’s Challenges

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Today's Business Application

– “The Business wants focus on their Business Services – we can monitor our servers”

– “Half the time we don’t even know we have a problem until the Help Desk phone starts ringing”.

– “Once we know there’s a problem, it takes us way too long to figure out what’s causing it.”

– “I’m ‘guilty until proven innocent’ - I have to prove I’m in compliance with SLAs.”

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Challenges Introduced By Virtualization• Virtualized environments are heterogeneous

– VMware– Microsoft Virtual Server/Hyper-V– Solaris Zones/LDOMs– Citrix Xen– KVM– IBM Power Systems, System z

• Business Applications span physical and virtualized environments• Requires performance management insight into the application

– Response Time Monitoring– Deep Dive analysis of key applications and middleware– Isolating which component of an application is slow

• Requires performance management insights into virtualized environments

– Overall resource utilization of servers?– Resources allocated per VM?– Resource utilization per VM, and how can I optimize it?– How do I know if my application is performing slowly due to the hypervisor?– Are the Storage or Network a bottleneck for my virtualized environment?

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Challenges Introduced By Cloud• Cloud introduces additional complexity with dynamic

provisioning and de-provisioning

• Management tools must stay in sync with provisioned resources

• Application performance must be measured while overall environment keeps changing

• Application response time and availability needs to be monitored and correlated with dynamic changes

• Capacity Planning becomes a critical task to ensure that the required resources are available before new workloads are provisioned

• Must be able to Monitor the resources and report on problems and utilization in a very dynamic environment

• Consumers must be charged for the resources used

Monitoring in a Virtual Environment

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Anticipating Virtualization Management Challenges

The are no “virtual performance problems”, only very real performance problems manifested in a very complex consolidated, virtual environment.

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IBM Smart Cloud Monitoring

• IBM Smart Cloud Monitoring provides in ONE tool build on IBM Tivoli Monitoring (ITM) and Tivoli Integrated Portal (TIP) architecture:– Operations dashboards– Monitoring multiple hypervisors (VMware, IBM Power, Hyper-V,

KVM, Citrix XenServer, Solaris/Zones)– Detailed Operating System Monitoring– Dynamic Thresholding & Adaptive Monitoring– Capacity planning– Reporting for performance trends– Monitoring across servers, storage, network– Combined monitoring with virtual and physical views – Predictive trending– Attractive pricing based on virtual servers

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Operations Dashboards• Dashboard provides overview of multiple virtual environments• Drill down to Server, Storage, and Network details• Launch in context to IBM Tivoli Monitoring UI

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Dynamic Thresholding & Adaptive Monitoring

• Hypervisors provide static monitoring thresholds• IBM Tivoli Monitoring provides static thresholds and Dynamic

Thresholds/Adaptive Monitoring• The system learns the “normal” behavior for a resource and sets

the threshold based on historical data• View real-time and time

aligned historical data• Analyze the trends and

see trends vs. anomalies• Use Avg., Max, Min,

Percentile, Mode• Monitors can be defined

for shifts or can be adjusted for seasonal differences

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Capacity Planning

• What-if analysis for adding ESX servers and VMs• Recommendations to optimize Workload• Reduce risk while eliminating or repurposing servers

Monitoring Business Application

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IBM SmartCloud Application Performance Management

• A single solution to provide visibility into the complete application

• Targeting both Operations and Applications Development teams

• Holistic management for critical applications

• Manages Cloud, Virtualized, Traditional IT, and Hybrid deployment

• Performance, Availability, and Capacity Management for your complex application infrastructure

• Understand what end users are experiencing

• New web based dashboards

• A single solution to provide visibility into the complete application

• Targeting both Operations and Applications Development teams

• Holistic management for critical applications

• Manages Cloud, Virtualized, Traditional IT, and Hybrid deployment

• Performance, Availability, and Capacity Management for your complex application infrastructure

• Understand what end users are experiencing

• New web based dashboards

Cloud | Virtualized | Traditional IT | Hybrid

Ensure Application Performance

Understand End User Experience

Rapidly Isolate Problems

Reduce Downtime

Improve SLA compliance

IBM SmartCloud Application Performance

Management

Planned for 2Q12

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Understandthe end-user experience

Follow changing workloads

Mobile devices & smart endpoints

Private, public & hybrid clouds

IBM SmartCloud APM solutions provide the visibility, control and automation needed to optimize application performance

Highly virtualized applications, storage & networks

Application Discovery

Visibility into application

resource dependency

End User Experience

Transaction performance monitoring to ensure SLA compliance

Transaction TrackingRapid problem

isolation through transaction

path analysis

Deep Dive

Domain-specific operations tools for diagnosis and

repair

Predictive Analytics

Proactive Management to reduce outages &

improve business performance

shared data & common services

See steps across the

cloud

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Dramatically simplify visibility into the application environment

New State of the Art Dashboards Take guesswork out of end user experience with

smart drill downs

Easy to understand dashboards track availability, performance, and capacity

Role-specific screens for both Operators and Application Development teams

Customizable with a wide variety of widgets and data sources

Runs on smart devices

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End User Experience

• Web Response Time Monitoring

– Reports end user experience for web applications

• Client Response Time Monitoring

– Monitors real user client desktop Windows applications and transactions

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Problem Isolation Through Transaction Tracking

• Avoid 10 person war room finger pointing by quickly identifying the slow component !

0.97sec0.97sec

0.89sec0.89sec

1.31sec1.31sec

0.21sec0.21sec

0.32sec0.32sec

• Heterogeneous environments • Transaction Topology is

automatically discovered• Support for asynchronous

transactions• Extensible, modular

framework• Integrated response time and

transaction tracking• Support for Agent-less TT• Build Business Services

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Deep Dive Capabilities

• Uses Dynamic Workspace Links to launch in context into appropriate SME tool

• Launch destinations depend on type on data source

• Where appropriate, will drill down to specific workspace

• Reduces Mean Time To Repair (MTTR)

ITCAM for Transactions

ITCAM for Application Diagnostics

Business Service Management

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ReactiveReactiveResource AlignedResource Aligned

SystemSystem

ProactiveProactiveBusiness Aligned Business Aligned

ServiceService

IBM Tivoli Business Service Management Solution

Service-centric Modeling, impact & RCA

Business Business Service Service

ManagementManagement

Consolidated Operations Consolidated Operations ManagementManagement

DomainDomain--Specific ManagementSpecific Management

Cross-domain Correlation, Topology & Analytics

Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection

NetworkApplication

System Mainframe

Security

Storage

Performance

Transaction

Tivoli Netcool/OMNIbus & Analytic

Enrichment &

Operational Autom

ation

Enrichment &

Operational Autom

ation

Leverage external data, enrich and automate actions.

NetworkSystems SecurityApplications Voice Mainframe OtherStorage Business

Note: All layers are inclusive of distributed and mainframe.

Wireless

Service-centric Modeling, impact & RCA

Business Business Service Service

ManagementManagement

Consolidated Operations Consolidated Operations ManagementManagement

DomainDomain--Specific ManagementSpecific Management

Cross-domain Correlation, Topology & Analytics

Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection

NetworkApplication

System Mainframe

Security

Storage

Performance

Transaction

Tivoli Netcool/OMNIbus & Analytic

Enrichment &

Operational Autom

ation

Enrichment &

Operational Autom

ation

Leverage external data, enrich and automate actions.

NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusiness

Note: All layers are inclusive of distributed and mainframe.

Wireless

SmartCloud Application Performance ManagementSingle solution with End to End, Transaction Tracking and End User Oriented APM

Smart Cloud Control Desk:Service desk with incident, problem, change, configuration and asset management in one solution

Tivoli Business Service Manager:Real-time IT service visibility and health indicators, and business KPI’s

Tivoli Application Dependency Discovery Manager: Discovery of components, relationship and changes in Virtual Environments

Netcool OMNIbus and Impact:Event management with filtering, correlation and event enrichment

IBM Tivoli Monitoring and ITCAM:Monitoring and Performance management for infrastructure and application middleware

SmartCloud Monitoring:Monitoring, Performance and Capacity management for Virtual Environments

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ReactiveReactiveResource AlignedResource Aligned

SystemSystem

ProactiveProactiveBusiness Aligned Business Aligned

ServiceService

IBM Tivoli Business Service Management Solution

Service-centric Modeling, impact & RCA

Business Business Service Service

ManagementManagement

Consolidated Operations Consolidated Operations ManagementManagement

DomainDomain--Specific ManagementSpecific Management

Cross-domain Correlation, Topology & Analytics

Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection

NetworkApplication

System Mainframe

Security

Storage

Performance

Transaction

Tivoli Netcool/OMNIbus & Analytic

Enrichment &

Operational Autom

ation

Enrichment &

Operational Autom

ation

Leverage external data, enrich and automate actions.

NetworkSystems SecurityApplications Voice Mainframe OtherStorage Business

Note: All layers are inclusive of distributed and mainframe.

Wireless

Service-centric Modeling, impact & RCA

Business Business Service Service

ManagementManagement

Consolidated Operations Consolidated Operations ManagementManagement

DomainDomain--Specific ManagementSpecific Management

Cross-domain Correlation, Topology & Analytics

Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection

NetworkApplication

System Mainframe

Security

Storage

Performance

Transaction

Tivoli Netcool/OMNIbus & Analytic

Enrichment &

Operational Autom

ation

Enrichment &

Operational Autom

ation

Leverage external data, enrich and automate actions.

NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusiness

Note: All layers are inclusive of distributed and mainframe.

Wireless

SmartCloud Application Performance ManagementSingle solution with End to End, Transaction Tracking and End User Oriented APM

Smart Cloud Control Desk:Service desk with incident, problem, change, configuration and asset management in one solution

Tivoli Business Service Manager:Real-time IT service visibility and health indicators, and business KPI’s

Tivoli Application Dependency Discovery Manager: Discovery of components, relationship and changes in Virtual Environments

Netcool OMNIbus and Impact:Event management with filtering, correlation and event enrichment

IBM Tivoli Monitoring and ITCAM:Monitoring and Performance management for infrastructure and application middleware

SmartCloud Monitoring:Monitoring, Performance and Capacity management for Virtual Environments

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IBM Tivoli Application Dependency Discovery Manager (TADDM)

• TADDM Allows You to:– Discovers the Components in a Data Center Environment

– Discover the Relationship of the Components in the Virtual Environments and build Business Services

– Discover and Track Changes of the Components

– Automatically maintain your Business Services and propagate to TBSM

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Physical

Plant

TransmissionLayer

NetworkLayer

ApplicationLayer

SCITMCABMCHP

Probes & Monitors

MS

Events

Service Desk

CCMDB

Business ViewsCombined Web Views Operator Views

Information

Tivoli SUITE ITM/ITCAM SmartCloud TEP/TIP Impact TBSM

CustomerCare

GatewaysSuite Integrations

IBM Tivoli OMNIbus & Impact – Event Management

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TADDM

Cross tier application maps

Configuration changes

Launch In Context

IBM Tivoli Business Service Manager (TBSM)

TBSM

OMNIbus

Event forwarding

Enrichments of events

Launch In Context

• Real-time IT service visibility and health indicators

• Dynamic visualization of business KPIs

• Real-time service status calculated against business KPIs

• Out-of-box business service reporting

• Business application views from TADDM and events from OMNIbus

• Multi-customer role based dashboards

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IBM Tivoli Business Service Manager (TBSM)

Gartner APM Magic Quadrant

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© 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp

Gartner has recognized IBM as a leader in Application Performance Monitoring

Magic Quadrant for Application Performance Monitoring Will Cappelli, Jonah Kowall September 19, 2011

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