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PRESENTATION

ON ON

H ABBIT : 5 Seek First To Understand, Then To Be UnderstoodSeek First To Understand, Then To Be Understood

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H ABBIT:5H ABBIT:5 Seek First To Understand, Then To Be Understood.

- Principles Of EMPAT H IC COMMUNICATION.

- Key Principle of effective INTERPERSONAL COMMUNICATION.

- First step in the process of win/win.

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BARRIERS OF INTERPERSONAL COMMUNICATION

B 1: you can¶t influence any one with technique only.

B 2: you can¶t understand him and his unique situation and feelings.

OVERCOME FROM BARRIERS

You have to build the skills of empathic listening on a base of character that inspires openers and trust and you have to build theemotional bank accounts that create commerce between hearts.

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EMPATHIC LISTENING

- Empathic listening is not a techniques of ³ACTIVE´ listening or ³REFLCTIVE´ listening.

- Empathic listening is, mean listening with intent to UNDERSTAND.Seeking first to understand, to really understand.

- Empathy is not sympathy (in form of adjustment and agreement).

- Empathic communication involves: 10% of communication, and30% of sound, and60% of body language.

- Empathic listening is also risky.

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DIAGNOSE BEFORE YOU PRESCRIBE

The professional learns how to diagnose, how to understand. He also

learns how to have the integrity to say, ³My product or service will notmeet that need´ if it will not.

Example- SALES PERSON

- The key to good judgments understands. By judging first, a person willnever fully understand.

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FOUR AUTOBIOGRAPHICAL RESPONCES

EVALUATE : we either agree or disagree .

PROB E: we ask question from our own frame of reference .

ADVISE: we advise on basis of our experience.

INTE RPR ET: we try to figure people out, to explain their

motives and behavior, based on our own motives andbehavior.

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THEN SEEK TO BE UNDERSTOOD

Seek first to understand«.. Then to be understood. Knowing how to beunderstood is the other half of habit 5, and is equally critical in reachingwin/win solutions.

Three Greeks words contain the essence of seeking first to understand andmaking effective presentations.

ETH O S : You personal credibility, the faith people have in your integrityand competency. it's trust)

P ATH O S: Pathos is the empathic side- it¶s the feeling. emotional trust of another person¶s communication)

L OGO S: Logos is the logic, the reasoning part of the presentation.

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THA NKS