Peak Hosting: Services - WordPress.com · migration process. For freely available application...

Peak Hosting / 3Peak Hosting / 2013

Everything but your code.SM

Peak Hosting. Everything but your code.SM

Network Points of Presence: HoNg KoNg SiNgaPore SaN FraNciSco Seattle SaN JoSe loS aNgeleS PHoeNix HouStoN DallaS laS VegaS cHicago New YorK aSHburN/waSHiNgtoN, Dc atlaNta MiaMi loNDoN PariS aMSterDaM FraNKFurt MilaN

Peak Hosting: Services | VerSion 2.0

4 / Peak Hosting Services Peak Hosting

You’re an expert in a lot of things…running a technical operations department doesn’t have to be one of them. chances are you don’t want it to be. Your team must be free to focus on your business.

Services


(855) 901-7325 (PeAK) [email protected] www.PeakHosting.com (855) 901-7325 (PeAK) [email protected] www.PeakHosting.com

Services Peak Hosting / 1

That’s where Peak Hosting comes in.

Peak Hosting’s customer support staff is your engineering staff,

and they average 15+ years of experience. We design, build

and maintain your environment, giving you a fully-outsourced

technical operations solution.

Everything but your code.SM


Services


2 / Peak Hosting

Peak Hosting: DesignArchitecture And design The foundation of any successful managed hosting solution starts before the first server is deployed. our Solution Architects target each of the following as they design your scalable, customized solution: Current applications, options and possible scaling issues

oS requirements, including patches, upgrades and customization

Database, memory, CPU, and ioPS requirements

Current server topology including: CPU, memory and disk (including speed, type, and rAiD) audits at every tier

network latency and throughput

Global/local load balancing needs

Security requirements concerning nAT, stateful firewalling, iDS/iDP and VPn

redundancy audit

Virtualization options at each tier

De cated individual servers, private enterprise cloud or hybrid approach

Custom monitoring, alerting or performance trending requirements

Disk storage, rAiD and performance requirements

Support escalation, troubleshooting and expertise consultation

Business requirements for uptime, maintenance, disaster recovery and business continuance

networking, including 10 Gig iSPSs and 40 Gig switches

(855) 901-7325 (PeAK) [email protected] www.PeakHosting.com

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Peak Hosting / 3

Design, build and maintain

Host Security

SAn/nAS, including iSCSi, CiFS/nFS, and snapshots

economic realities now and in the future

Staffing and skills gap assessment

compliAnce Peak Hosting will provide the resources required to meet or exceed the most stringent compliance standards. Starting with our SSAe 16 Type ii compliant data centers, Peak Hosting will help you architect solutions with an eye towards maintaining your data’s confidentiality, integrity, availability, and authenticity.

Physical security controls include 24/7/365 on-site personnel, mantraps, key card and biometric authentication, and campus CCTV coverage.

optional network security control packages include active security audits and penetration tests by credentialed security engineers, a variety of enterprise-grade firewall solutions, intrusion Detection Systems (iDS), intrusion Prevention Systems (iPS), and intrusion Detection and Prevention (iDP) appliances.

Design continued…

Services


4 / Peak Hosting

Peak Hosting: Buildonce the design phase is complete, Peak Hosting puts it all together in one of our bi-coastal data centers, and begins the migration process. For freely available application software such as those listed below, we handle the installation for you. For licensed applications, we work closely with your people to get them installed and running as quickly as possible.

ApplicAtions supported Apache Passenger

Cassandra Perl

CouchBase PHP

Hadoop PostgreSQL

Magento Python

Memcached rails

MemSQL redis

Microsoft iiS ruby

MongoDB SQL Server

MySQL Tomcat

nginx


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server hArdwAre each server comes with at least two HDDs in rAiD-1 configuration

Upgraded rAiD controllers with 512 MB or 1 GB Cache

32 GB to 512 GB of rAM, at 1600 MHz standard

Quad 1 Gig standard, or redundant 10 Gig niCs

Dual power supplies, dual PDUs, dual UPS and dual generators

Can customize the hardware configuration

network Unlimited local server bandwidth

40 Gig, 2n, spanning-tree-free front-end and back-end networks

Dual front-end switches with 2 Gig trunk

Dual back-end iSCSi private switches with 2 Gig trunk

one-hopSM network design ensures 20-microsecond latency, with no jitter or packet loss

2n global and local server load balancing

sAn/nAs–emc vnX 7500 Guaranteed performance and ioPS, no oversubscription. ever!

iSCSi, CiFS, and nFS

80 Gig access from private, dedicated 2n SAn network

FastCache delivers auto-tiered speed and savings

Snapshot and DVr-like recover points

Wide striping grows volumes seamlessly

Build continued…

Services


6 / Peak Hosting

Build continued…

virtuAlizAtion Full support for VMware, Xen essentials, Xen.org and KVM

Multiple hypervisor options: KVM/Xen/VMware/Hyper-V

vMotion and/or XenMotion to migrate guest oS between hosts

VMware Fault Tolerance for hitless guest oS failover

security 2n firewalls standard; 2n stateful firewalls optional

Host based security and/or access control lists

iPSec, SSL, or Gre VPn Tunnels

All data centers are SSAe 16 Type ii and SAS 70 Type ii certified

the peAkFyiSM out-oF-BAnd solution Allows access to the serial console or Keyboard, Video, Mouse

(iP KVM) of the server directly via the internet, regardless of what is happening with the server, on a totally independent and isolated network

All servers include the Dell enterprise iDrAC7 PeakFYiSM remote iP KVM


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Build continued…

colocAtion Peak Hosting offers a variety of data center options

depending on your redundancy requirements. We will identify the perfect space for you.

SSAe 16 Type ii and SAS 70 Type ii certifications

Dedicated cabinet or private cages with optional private locking suites

Metered power available

Multiple circuit options 20A, 30A, 60A at 120V, 208V, single or 3-phase

A&B generator sets with 2n UPS

redundant substation feeds

Carrier-neutral facilities with hundreds of iSPs on-net

Diverse dark-fiber rings from multiple Tier 1 providers

Biometric access with 24/7/365 on-site security staff

migrAtion services Design a customized solution

Build and burn-in the architecture

Migrate data

Synchronize databases

Migrate DnS

Help customer implement code

Code testing with live data

Zero downtime cutover

it starts with our philosophy:

“What’s the most we can do?”

Services


8 / Peak Hosting

consulting services networks

Architecture, implementation and optimization

experience includes backbone build-outs, iSP multi-homing, peering and WAn optimization for both short-term and long-term engagements

resource Computing

Virtualization and Hybrid Cloud environment deployment, implementation and management

Data center architecture

including rack layouts, cabling, airflow optimization and design

Peak Hosting can manage deployments and migrations, either between facilities or build-outs in new facilities

experts in next generation data center technology, including Cisco nexus and Juniper QFabric

Standards Compliance

Secure computing environments (e.g. SAS70, PCi, iSo 27001)

network Security

Stateful firewalling

intrusion Detection and Prevention (iDP)

Build continued…


Services


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Peak Hosting: Maintenance and Support Peak Hosting’s customer support staff is your engineering staff, and they average 15+ years experience. They are intimately involved in the design and deployment of your system. nobody is better positioned to maintain your infrastructure than those who built it.

sAn/nAs–emc vnX 7500 eMC monitors all SAn/nAS hardware and proactively dispatches

techs with replacement parts for preemptive maintenance

2n hardware delivers zero downtime SAn/nAS upgrades and maintenance

Troubleshooting ioPS, network, and disk latency for both block- and file-level SAn/nAS systems

Snapshot creation, point in time and roll-back

networking – isps, gloBAl BAckBone Multi-homing, 8+ iSPs and dozens of peers ensure the lowest

latency to your customer

A provider that doesn’t distinguish between problems we own and problems “upstream” on our iSPs; we own the solution no matter where the problem occurs

Local and global server load balancing design, installation, configuration, and troubleshooting

Latency, packet loss, and jitter troubleshooting, both within our network and external networks

Dual 2n, 2 Gig front-end and 2 Gig back-end LACP network troubleshooting

Services


10 / Peak Hosting

We have intimate knowledge of your environment…

Maintenance and Support continued…

virtuAlizAtion FAilover & redundAncy To provide dedicated VM orchestrator access, or we can deploy

your VM on your behalf

options to configure VMotion/Xen Motion or VM Fault Tolerance for hitless HA when applications are unable to run active-active on multiple physical systems

implementation of the fully fault-tolerant virtualization strategy

security Collaboration to design and implement

your unique security policy

Private network

Private firewall (router access control lists)

Stateful firewalls optional

optional intrusion Detection Systems (iDS) and intrusion Detection and Prevention (iDP)

VPn-SSL, iPSec, Gre


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because we design, build and maintain it.


100% AlwAysup slAsm The first and only company in our industry to offer

a no fine print, 100% Uptime SLA that allows for zero exceptions, not even planned or unplanned maintenance windows

The first and only service provider in the industry to guarantee things we can’t control, like issues at upstream iSPs

operAting system support Linux and Windows installed and regularly updated

oS debugging, tuning, mods, additions and removals

User and file permissions

Patching and updates

Host-based intrusion Detection Systems (iDS) and intrusion Detection and Prevention (iDP)

Services


12 / Peak Hosting

monitoring And Alerting Peak Hosting uses nagios, the industry standard for iT infrastructure monitoring. Whenever possible, we create customized checks for your system so we can spot problems before they begin. Items monitored include, but aren’t limited to: Hardware health (power supply, hard drives, rAM, CPU,

fans, backplane)

Disk space

operating system

CPU utilization

SnMP counters

Bandwidth usage

Application availability



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perFormAnce trending Detailed SnMP-based performance-trending statistics on

the hardware’s disk, CPU, memory, and network, as well as operating system and individual applications

You can request that we trend any custom oiD provided by the SnMP services

Here are just a few examples: Apache Apache processes

Disk Disk IOs per device Disk latency per device Disk throughput per device Disk usage in percent Disk utilization per device Inode usage in percent IO service time IOstat

network Firewall throughput HTTP load time of a page Netstat

Postfix Postfix bytes throughput Postfix mail queue

Processes Fork rate Number of threads Processes Processes priority VMstat

To get

the same

compute

power,

we would

probably be

paying 50

to 100 times

more [on

Amazon].”

— John Hall, CTO, Tradesy

Services


14 / Peak Hosting


System Available entropy CPU usage File table usage Individual interrupts Inode table usage Interrupts and context

Switches Load average Logged in users Memory usage Swap in/out Uptime

Time NTP kernel PLL estimated error (secs) NTP kernel PLL frequency (ppm + 0) NTP kernel PLL offset (secs) NTP timing statistics for system peer

Diskstats_iops Disk IOs for /dev/sda

Diskstats_latency Disk latency for /dev/sda

Diskstats_throughput Disk throughput for /dev/sda

Diskstats_utilization Disk utilization for /dev/sda

perFormAnce trending continued…


Services


Peak Hosting / 15


Your business is unique. You should expect nothing less of your hosting provider.

BAckup And Archiving: off-site, bi-coastal data centers

1 TB included, standard for every customer

Additional space available as you grow, with no upper limit*

*Additional fees may apply dAtABAse AdministrAtion Master-Slave replication (MySQL) and clustering/log-shipping

(Microsoft SQL) installation, configuration, and ongoing maintenance

Storage/Memory/CPU analysis to ensure optimal utilization

ApplicAtion support* Supporting Everything but your codeSM

Upgrades, patches, and support

Troubleshooting installation

*“Applications” refers to software Peak Hosting downloads. “Code” is what your company provides

Services16 / Peak Hosting


As you grow and change, you need more than a hosting provider supplying hardware and basic support.

dAtA center inFrAstructure

Monitoring of cooling, humidity, and other environmental elements to ensure the healthy operation of your dedicated hardware

Power supply maintained via redundant, fully 2n configuration

Physical Security with video, bio-metric access and 24/7/365 on-site security staff



Services Peak Hosting

As you grow and change, you need more than a hosting provider supplying hardware and basic support.


ServicesPeak Hosting

Peak Hosting. Everything but your code.SM

(855) 901-7325 (PEAK) [email protected] www.PeakHosting.com

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