Peak Performance. Always.
Leveraging an IT as a Service platform infused with
cognitive and automation to transform what you can
achieve with your Hybrid Cloud infrastructure
IBM Global Technology Services
Blockchain is
dramatically
improving both
the speed and
and security
of banking
Insight into the
genome delivers
healthcare that’s
personalized to
your DNA
3-D printing and
the Internet of
Things are radically
transforming both
how goods are made
and how they get
to customers
Virtual reality
and augmented
reality will
revolutionize
how people shop2
Massive technology advances and digital disruption are driving an
unparalleled opportunity to change traditional IT operating models
towards “As A Service” models
Improve your
business’s agility by
shifting your culture
to think about IT as
composing services
Innovate faster by
arming developers
and business leaders
with a portfolio of
services they can
self-manage
Create “single-bill”
simplicity with
self-service
consumption and
pay-per-use models
Ensure customers
experience always-
on availability with
an infrastructure
that can run itself,
flawlessly
If your business can take full advantage of the diverse technologies
available today—including cognitive—you can unlock new levels of
business performance and value across many dimensions
Unlock new levels
of value with a
software-defined
environment across
compute, storage and
network
Accelerating digital innovation
with “as-a-Service” building blocks
for designing better business
solutions, faster
Ensuring flawless IT performance
with cognitive capabilities that enable your
infrastructure to think and run itself
As technology becomes more central to business performance,
the strong partnership between technology leaders and
business leaders is more essential than ever
Two key dimensions for evolving
the tech leader role:
Time/resources spent
running Enterprise IT
Time/resources spent
managing cost
Time/resources spent
sponsoring innovation
From a focus on
running data centers
To a focus on enabling digital innovation
and ensuring IT service quality
Imagine if you, the tech leader, could spend more of your time
sponsoring innovation—forging stronger partnerships with
business leaders—rather than running data centers.
Source: 1. IDC CloudView, January, 2016
IT Budget Spend By Area (next 24 Months)1
50%
With today’s sprawling diversity of platforms, a Hybrid Cloud
infrastructure is the new norm. With an expertly managed Hybrid
Cloud, every workload runs in its optimal place, at optimal cost.
An expertly managed Hybrid Cloudenables your business to be more:
+ Performance driven and platform agnostic.
+ Flexible, yet secure, resilient and compliant.
+ Value-focused and cost-effective.
27%
23%
Traditional IT Public Cloud
Private Cloud
From: Systems Integration to achieve IT
Outcomes
By integrating services for business objectives—rather than
integrating systems for IT objectives—you can deliver better customer
experiences and more business value from your Hybrid infrastructure.
To: Services Integration to enable Buisness
Outcomes
IBM’s IT as a Service model with brokerage makes it easy to integrate
services—from both IBM and 3rd party providers—giving you more
flexibility to innovate to meet changing customer and business needs
Build a flexible,
always-on foundation
for your business
solutions’ workloads...
...by assembling
the optimal mix of
standardized IBM and
3rd party services
offerings...
...and running them
across a fusion of
traditional IT and
cloud platforms
Serv
ices M
an
ag
em
en
t
Retail Client Banking Client Manufacturing Client
And with IBM’s industry expertise and offerings-driven approach to
ITaaS, you can more rapidly assemble standard building blocks into
unique solutions, dramatically reducing time to value
Server data
Social media
data
Sensor data
Transaction data
Support
ticket data
Cognitive infrastructure
Mobile
devicedata
uncover new ways to improve service quality
through cognitive insights
deliver unmatched, automated
infrastructure flexibility
focus more on new market-changing innovations
use cognitive advice to rapidly design superior
solutions for making your new ideas real
When your cognitive infrastructure runs itself, it can:
So you, the tech leader, can:
dramatically reduce practitioner error
While ITaaS delivers better business outcomes, integrating services is
complex. When you apply cognition to your infrastructure, it can think
and run itself—flawlessly managing the complexity so you can outthink
Cognitive Infrastructure
… against three objectives across your ITaaS environment.
With IBM you can deploy our cognitive technology and automation …
Example: Royal Bank of Canada has deployed IBM’s Watson Cognitive Unified End Point Management solution –“With this capability, we are able to get an in-depth feel for our device landscape instantly, helping us to make decisions faster regarding where we need to evolve the platform” – Brian Jacome, RBC (as quoted in Computer Weekly.com 20/03/17)
01
IBM’s
Data Lake
04Cognitive ServicesOptimizer
03
Cognitive
Services
Manager
05SolutionDesigner
02
Cognitive
Delivery
Insights
06Client-CentricDashboards
01 IBM’s Data Lake 02 Cognitive Delivery Insights
+ Cognitive
Micro Services
+ Knowledge
Modules
Operations Data
from all Client
Environments
Services Capabilities
from IBM and
Other Providers
Data SharingPartnerships
Client Environment’s
Data
04 Cognitive Services Optimizer
03 Cognitive Services Manager
05 Cognitive Solution Designer
06 Client-Centric Dashboards
Tech
Leaders
Architects
Administrators
ITaaS Environment
Traditional
IT
Private
Cloud
Public
Cloud
Brokerage
Software-Defined Hybrid
Cloud Infrastructure
Workloads
Operations
Orchestration
IBM
Services
3rd Party Services
Requirements
Mapper
Standardized
Service
Offerings
Solution
Composer
Solution
Analyzer
Automation
Opportunity
Identifier
Technical
Health Check
Virtual
ArchitectDevOps
Event Correlation
and Problem
Diagnosis
Dynamic
Automation
Continuous
ComplianceAgent Assist
with Watson
Drawing on IBM’s data and experience transforming and running IT,
our Cognitive Technology Services Platform continuously preempts
problems and optimizes every aspect of your ITaaS environment
Imagine you are
excited about
launching your new
app and need the
right infrastructure
to ensure its
success.
After you decide on
your infrastructure
solution, you’ll want
to bring the
environment up as
quickly as possible.
Once your app is
up, our Cognitive
Platform runs the
environment,
preempting issues
and responding
to incidents.
When our Cognitive
Platform detects an
issue that requires
practitioner support,
it automatically
triggers a service
request.
Our Cognitive
Platform continuously
compares your
environment against
the “best of breed”
and recommends
improvements.
Let’s explore a use case for how ITaaS and our Cognitive Platform will
transform every step of your journey with us:
From weeks to minutesChange in time it takes to turn a typical RFP
into a solution proposal when you arm
experts with cognitive solutioning tools
Within minutes, our Requirements Mapper drafts
an initial solution, which you and the IBM architect
refine together in real-time, using the
Solution Composer and Solution Analyzer.
+ Go from RFP to draft solution in minutes, not weeks
+ Automatically construct a solution informed by deep insights from previous
solutions and their real-life performance
+ Visualize the proposed solution and dynamically fine-tune it to deliver exactly
what your app requires
Your initial request For proposal asks for:+ The cloud native app to run on a public cloud
+ Microservices supporting the app to be deployed on a cloud-enabled WAS cluster+ Connecting the DB to your transactional on-prem System of Record
Imagine you are excited about launching a
new app and need the right infrastructure
to ensure its success
IBM Cloud Brokerage Services recommends
a set of services from your catalog, which you can
further refine. Once you’ve made final selections,
our Orchestrator automatically gets them up.
+ Jumpstart your services planning with the expert recommendations of
our Cognitive Platform
+ Automated fulfillment can spin up services faster and more reliably than
manual processes
+ Configure and provision the best mix of services with full visibility
across all your providers of choice
After you decide on your infrastructure
solution, you’ll want the environment
brought up as quickly as possible
From monthsto hoursChange in how long it takes to select
and provision new services when you
shift from traditional processes to
automated processes
Cognitive Delivery Insights learns patterns from
across many hybrid environments, then directs
Dynamic Automation to proactively prevent issues
and resolve unexpected incidents in your environment.
+ Cognitive monitoring systems can identify problems and predict issues before they
cause significant business impact
+ Dynamic automation of hybrid environments give your traditional IT cloud-like
capabilities, such as auto-scaling
+ When Cognitive Delivery Insights diagnoses an issue, it does more than fix the issue
at hand—it solves the root cause, too
Once your app is up, our Cognitive Platform
runs the environment, preempting issues
and responding to incidents
Up to 95%Average reduction of time to execute
a remediation process when it is
fully automated
Agent Assist with Watson helps IBM experts determine
the right fix and the required parts to ship to you.
Then our Augmented Reality Support App guides
your on-site technician through the repairs—even on
equipment they’re not familiar with.
+ Agent Assist with Watson can diagnose problems and recommend actions
for a wide range of products
+ Cognitive insights enable us to predictively optimize our global supply of parts—
from most major vendors—to improve resolution times
+ Any tech can use IBM’s Augmented Reality Support App to learn
how to make repairs on any product
When our Cognitive Platform detects
an issue that requires practitioner support,
it automatically triggers a service request
37%Reduction in problem determination
time when our agents use Agent Assist
with Watson
Our Technical Health Checks use our
experience to determine the “best of breed”
and our Virtual Architect suggests ways to
raise your performance to that high standard.
+ Technical Health Check determines the “best of breed” by understanding
what makes top performing environments excel
+ The Health Check’s heat map enables experts to easily prioritize opportunities
for improvement to choose the best next investment
+ Engage the Virtual Architect to learn evidence-backed strategies
for improving the performance of your environment
Our Cognitive Platform continuously
compares your environment against the
“best of breed”—and recommends
improvements
From Twice/yr. to on-demandHow frequently a CIO can review the
health of their infrastructure when
shifting from manual processes to
automated services
Deep business
and tech insight
from 30+ years
of experience
Access to
the most valuable
data sources in
the world
We stand
behind every
service
commitment
we make to you
A support team
armed with
experience from
every problem
we’ve ever fixed
Security in every
corner of your
infrastructure
Access to
and support
for any vendor,
any service
Every workload
in its optimal
place, at optimal
cost, always
Continuous
compliance
with industry
regulations
A drumbeat of
innovations
born at IBM
Research
Total infrastructure
flexibility across
your Hybrid Cloud
environment
Partnering with IBM brings you access to unique insight and delivers
unmatched outcomes
20
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality.
Information about potential future products may not be incorporated into any contract.
The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration,
the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
GTP11301USEN-00
