AT A GLANCEKEY CHALLENGE: Certifications and licenses are paper-driven processes that make it difficult for government agencies to process payments, renewals, fees and fines quickly and accurately. Constantly changing regulations and requirements, multiple sources of data that are difficult to access and manual processes only add to the problem, requiring agencies to devote far too much time and too many resources to certification and licensing.

THE SOLUTION: The Pega Certification and Licensing solution enables agencies to move beyond a transactional, data centric view to a customer-centric approach that combines enterprise data, customer intent and automated processes and policies into outstanding service delivered across all channels.

Tailored for the certification and licensing responsibilities of public sector agencies, the Certification and Licensing solution is built on Pega’s Build for Change® platform and available on Pega Cloud providing unprecedented agility to respond immediately to changing mandates and regulations.

Pega Certification and Licensing for Government Modernize, Integrate and Automate to Accelerate Customer Interaction

Streamline Certification and Licensing from End-to-EndOnly Pega’s Certification and Licensing for Government delivers an agile platform that is available as a service on Pega Cloud or on premise and is ranked #1 in both Intelligent Business Process Management and Dynamic Case Management. With Pega, agencies can rapidly modernize their legacy applications and business processes in a manner that increases time-to-value while reducing risk.

Designed to leverage existing infrastructure, the Pega solution integrates easily with legacy systems, consolidating disparate systems, databases, spreadsheets, forms and checklists into end-to-end automated processes. Agencies can streamline the entire process from application intake to payments, reviews, renewals, enforcements, inspections, transfers and activity reporting. In addition, the solution is easily configured using familiar business tools so that agencies can rapidly create and manage new license types as well as immediately adapt to changes in agency and regulatory requirements.

� Professional Licensing—Manage the total application process with a solution that automatically adapts to diverse customers, professions, geographies and regulations.

� Marine Fishery—Ensure every angler and vessel is licensed for the right areas at the right time and the right type of fishing with intelligent processes that track compliance and enforcement.

� Agriculture and Forestry—Automate inspection processes and manage the network of relationships in farming, manufacturing, distribution and sales with functionality tailored to agriculture regulators.

� Public Health—Eliminate manual paperwork and ensure the accuracy and completeness of every application with Pega’s industry-leading case management, work automation and fast, simple integration.

� Environmental Protection—Create a central repository for all of your critical permitting processes to manage every aspects of public and private environmental protection.

� Public Safety—Offer seamless service and faster response with processes that automatically route tasks related to zoning, fire or other inspections or approvals and a comprehensive user dashboard that improves oversight.

For more information, please contact your Pegasystems representative, visit us on the Web at www.pega.com, or email us at info@pega.com. © Copyright 2014 Pegasystems. All rights reserved

2014-03

Pega Certification and Licensing for Government

THE PEGA DIFFERENCE

Enhance the customer experience

� An intuitive self-service portal with automated guidance provides access and transparency to licensees and the public, allowing them to apply directly for licenses, submit inquiries and monitor status.

� Mobile integration let customers apply, renew, pay for and track applications from their mobile devices.

� Unified channel management including Web, email, chat and mobile, ensures coordinated and consistent service across all channels.

Dramatically improve work performance

� Holistic case management provides end-to-end visibility into the lifecycle of each case from receiving and routing to reporting, research, response and resolution.

� Dynamic business rules automatically apply the right policies and procedures at the right time, ensuring accuracy and consistency.

� Quick integration with legacy and third- party systems via industry standards allows contextually relevant data and documents to be automatically gathered and stored with a case.

� Intelligent processes automatically assign or transfer work among workers and teams, and enable violations to be managed on a proactive basis, including enforcement and adjudication.

� User-definable tasks streamline recording, tracking, analyzing and investigating across departments.

� Mobile integration allows workers to intelligently manage caseloads from the field.

� A real-time dashboard with configurable, pre-built reports presents data about interactions, productivity, quality, aging and more for deep insight into caseload levels, work rates and work quality.

� A comprehensive audit trail captures and records every user and system-generated action, including all of the rules and processes that were used.

� Pega Cloud infrastructure supports and maintains certifications such as FISMA, SSAE 16 SOC2, ISO 27001, HIPAA, FIPS 140-2 compliant end points, and PCI DSS Level 1.

Rapidly implement and adjust policies and processes

� Pega offers the ultimate in flexibility, allowing the deployment of your certification and licensing solution in any combination of in-house and cloud configurations and run on any channel, including mobile devices and social networks.

� Pega’s pre-built processes and user interfaces tailored for government programs jump-start implementation.

� Business-friendly configuration wizards for workflow, scripts, service levels, correspondence templates and more make it fast and easy to specialize to your agency’s exact needs.

� A common repository of policies and procedures shared across programs combines with situation-specific rules that eliminate the need to develop a unique application to support each program.

� A single platform for channel management lets you build once and rapidly deploy across multiple channels to maximize time to value.

PEGA CERTIFICATION AND LICENSING FRAMEWORKDesigned to Simplify, Transform, and Empower your Business.